Test Execution Analyst Resume

SUMMARY:

Proficient use of MS Office, MS Project, and Windows 7. Troubleshoot, configure and repair IBM and compatible PC’s. Perform preventive maintenance, virus detection and removal; system backup, restore and regulate memory management. Provide telephonic and in person technical support. Manage Call Tickets (research and follow - up). Possess the ability to prioritize tasks and make decisions within established guidelines and policies. Also adapt to change and resolving conflict. Strong communication, time management and client management skills

EXPERIENCE:

Test Execution Analyst

Confidential

Responsibilities:

QA/QC Testing (functional testing, regression testing, automation testing), review test plans.
Execute testing on documented test cases for product releases, changes and defects.
Analyze business and technical requirements to create test scenarios, test cases and test data.
Research generate and complete initial triage of any issue or defect submission.
Perform User Acceptance Testing (UAT) and validate results.
Maintain test artifacts in proper storage locations on Intranet and Extranet.
Participate in team meetings with internal and external customers to provide status reporting.
Assist, train and mentor new team members on testing requirements, tools and processes.
Provide project support to meet business, customer needs and requirements.
Testing environment NPS system: HIQK (Online inquiry); HEHK (EEC start work unit);

Technical Support/Team Lead

Confidential

Responsibilities:

Provided PC & Desk side; PBX & Voicemail, Handheld and telephonic support to end users.
Supported AS400, Panasonic Tough Books, Blackberry and POE Handheld, SAP and
Mainframe using the ACD system, Win 95/98/NT, Vista, Internet Explorer, MS Outlook and MS
Office; (virtual offices and branches) with statistical analysis of fault data concerning MS software applications and made recommendations for problem reduction. Ensured compliance of all CCR
IT standard policies, procedures, and best practices.
Assisted in data communication for business service network computing applications and administered technical support to account executives related to the sale of Confidential products and services.
Provided administrative services for Remote Access Issues including Soft ID Pin and Token reset(s) using the RSA Manager, VPN, Mainframe ID and printer reset(s) on the Corporate Computer Service Gold System and TCP/IP Network Connectivity issues.
Performed password resets on SAP Front End, AS400/BASIS systems, Blackberry Enterprise
Activation, Active Directory, Securid Token, Windows and various network and web applications.
Reconciled tickets in Remedy and Tivoli Ecaps (Ticket tracking systems).
Provided remote and/or on-site Field IT operational support, maintenance, problem solvingconfiguration and installation.
Used Landesk, (VPN Remote control agent), Bomgar, SAP, MS Office Communicator and
Active Directory to solve user issues.
Viewed and monitored all support incidents in area of responsibility, managed SLA’sproactive knowledge sharing, served as liaison between users, vendors and technical groups to resolve issues.
Created and maintained Full Call Ownership report using Microsoft Excel.
Possess excellent customer service skills; strong analytical and problem-solving skills.
Ability to work within a team environment as well as independently.
Expertise in setting and managing customer expectations.

Technical Trainer

Confidential

Responsibilities:

Trained new remote clients on the basic use of the computer equipment, minor
Troubleshooting techniques, network connectivity and Microsoft Office Suite.
Staged all computer equipment for implementation.
Setup user accounts and passwords.
Asset management: tracked, recovered computer assets for recycling, disposal and/or replacement.
Scheduled, recorded and tracked training events.
Reduced dispatch call volume by 50%.

General Education Instructor

Confidential

Responsibilities:

Critical Thinking; Communications; Computers Applications; English; Human
Relations; Professional Development and Public Speaking.
Class Lecture
Assist students with hands-on practice.
Provide regular, accurate timely grading of assignments.

Resource Analyst

Confidential

Responsibilities:

Rolled out new staffing model with a 100% success rate.
Decreased IT consultant bench from 75% to 3%. Maintained bench at 3% thereafter.
Facilitated meetings with managers as well as consultants to ensure placement.
Network with Managers and other Resource Analyst to identify consultant opportunities.
Worked with technical consulting personnel on all levels to staff projects.

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