SUMMARY

A result - oriented senior executive with over 20+ years of demonstrated success in Portfolio Management, Practice Management, QA delivery and consulting. He has played several roles including Test Lead, Manager, Program Manager, Relationship Manager, Practice Lead and a Portfolio Leader. As a Portfolio Leader, Confidential has managed multiple customers with annual testing budget exceeding $20 Million. He was instrumental in growing business over 500%. Has won several multimillion dollar deals and have shouldered the successful delivery of those programs. He has credit of adding marquee customers to the Confidential BFS QEA portfolio. He has helped customers establish their Testing Centre of Excellence (TCOE), define processes, roadmap and implement transformational changes. He has demonstrated success of executing several large scale programs involving team sizes of 300+ resources. Overall has an outstanding track record of Customer relationship, Business growth, Delivery excellence, team excellence and operation excellence.

AREA OF EXPERTISE:

• Establish and Lead QE&A for an organization or a Business group
• Manage QE&A Budgets
• Experience managing large teams
• Manage Service Delivery with defined SLA’s, KPI’s & Metrics.
• Account and Relationship Management
• Experience in pre-sales, solution marketing campaigns, lead generation and pre-sales support for RFIs/RFPs with high win ratio .
• Program Management
• Demand and capacity planning
• Provide consulting & advisory support
• Ability to manage multiple stakeholders in a complex ecosystem
• Help customers address business challenges
• Help implement transformation initiatives
• Execute large enterprise wide test programs
• Exposure to Agile, Iterative and Waterfall models.
• Exposure to Legacy, Client Server, Web, ERP, Cloud and Mobile Applications
• Exposure to Functional, Non Functional Testing, Test Automation, Test Data Management, Service Virtualization, Dev-Ops and Continuous integration
• Domain expertise covering Banking and Financial Services, Healthcare, Insurance, Retail, Manufacturing and Corporate clients
• Define Automation Framework & Solutions Accelerator

PROFESSIONAL EXPERIENCE

Portfolio Leader and Relationship Manager

Confidential, Auburn Hills, MI

Responsibilities:

• Responsible for Business Development and Customer relationship
• Lead team of 250+ resources that are geographically located
• Customer Relationship and Stakeholder Management
• Consulting and Business solutions
• Strategize enterprise solutions to customer needs
• Create program level test strategy
• Manage delivery through planning, sizing, staffing, execution and reporting
• Build automation strategy for functional and non-functional testing
• Issues and Escalation Management
• Introduce Strategies of Left Shift Testing, Progressive Automation and Testing Transformation
• Manage Service Delivery
• Lead geographically located teams

Program Director/Account Manager

Confidential, Lynchburg, VA

Responsibilities:

• Lead a team size of 150 resources, covering projects across all LOB’s of Genworth.
• Managed Customer relationship & Business development
• Presales and Post-sales support for newer projects
• Responsible for End to End delivery within defined SLA’s.
• Responsible for identifying and on boarding right skills sets based on project needs.
• Responsible for driving Strategic and LEAN initiatives that helps Genworth reduce cost of testing, efforts and improve quality.
• Ensure test deliverables are in compliance with the agreed upon processes.
• Co-ordinate periodic process audits and reviews
• Coordinate between onsite & offshore teams
• Provide consultancy on Tools Evaluation, Design and development of Automation Framework.

COE Head & Program Director

Confidential

Responsibilities:

• Was responsible for Managing the Test Automation practice within the group.
• The team was responsible for building automated scripts to its customers around SAP, Oracle and PeopleSoft.
• The practice had a team of 120 resources with annual revenue of $8mil.

Service Delivery Manager

Confidential

Responsibilities:

• Pre and post-sales support for GE and NON GE projects
• Manage customer relationship & address escalations.
• Competency building on niche skills
• Define best practices, process and standards
• Implement Lean Initiatives for effective test management
• Responsible for End to End Test deliverables from initiation, planning, execution and post production support.
• Responsible for Test Strategy and Planning.
• Responsible for identifying resources with right skills sets as required by projects
• Responsible for defect management including defect categorization/prioritization/review and root cause analysis
• Participate in senior management business reviews
• Test coordination between onsite & offshore
• Tools Evaluation, Design and development of Automation Framework

Test Lead

Confidential

Responsibilities:

• Plan and Strategize Testing for Confidential Applications.
• Test Execution and Defect Management.
• Participate in Reviews and Defects Triages
• Manage heterogeneous software development and testing environments, including multiple versions of operating systems.
• Implementing best practices and processes to improve the overall product quality
• Co-ordinate Knowledge Transition sessions from Onsite to Offshore
• Conduct Training on Accessibility, Security and Privacy Testing.
• Hiring and People Management.

Test Lead

Confidential

Responsibilities:

• Test Planning and Execution
• Test Effort Estimation & Project management
• Test automation using Win runner
• Issues Management
• Guidance to Design, generation and maintenance of test suite and test results
• Review of Test cases, FS and Physical Design Document
• Managing heterogeneous software development and testing environments, including multiple versions of operating systems.
• Implementing best practices and processes Team Building.

Project Lead, QA Analyst

Confidential

Responsibilities:

• Write and Execute Functional Test Cases
• Review of Test cases and Design Document
• Report results and Track Defects to Closure