SUMMARY:

Experienced manager with skills in leading direct reports as well as cross - functional teams, managing product lines from inception to transition and launching new products to the marketplace. Over 17 years of experience of professional application life-cycle management across a wide variety of industries, technologies, and roles.

TECHNICAL & BUSINESS SKILLS:

Hardware: Sun Sparc, Silicon Graphics, IBM and IBM compatibles, Macintosh

O/S: Windows 7/8/10, Linux, SOLARIS, UNIX, Mac OS, z/OS

Web Analytics: Adobe Omniture SiteCatalyst

RDBMS: Sybase, SQL Server, Confidential -Datacom/DB, Oracle, DB2

Business Analysis: Visio, UML, DOORS, Enterprise Architect, Data Modeling, Context and Data Flow Diagrams, E-R Diagrams

Application Life Cycle: HP ALM, UFT, QTP, Rational Suite, Visual Studio TFS ALM, Confidential -Unicenter, Silk Performer, JMeter, Watir, Selenium, SoapUI

Development/ Languages: Python, Ruby, VB Script, WebLogic, AOLserver, Informatica, SQL, Perl, C, Tcl, VB, XML, Confidential -Erwin, JCL, PVCS, CICS, SVN, Git, Jenkins

Project Management: MS Project, Basecamp, JIRA, Sharepoint, HP PPM

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY

QA & Test Delivery Manager

Responsibilities:

• Develop quality assurance policies, procedure and standards for software development life cycle process and provide product assurance services to the Confidential backed securities (MBS), capital markets, loan agency services and various corporate trust systems.
• Engage with client and manage expectations. Maintain service level agreements embedded within customer contract.
• Built and manage on-shore and off-shore teams of 30 ETL, UI, Automation, Web Service, Section 508, Performance and Mainframe Test Engineers through managed agile and waterfall methodology to ensure project goals, QA standards, and internal best practices are routinely and meticulously followed.
• Manage QA capacity and resources. Ensure billable utilization targets are maintained. Schedule QA activities and quality gates for the project portfolio. Responsible for managing the QA project portfolio for functional and non-functional testing.
• Create and maintain project requirements and schedules by developing project plans and specifications, establishing deadlines, monitoring milestones completion.
• Define release scope items and milestones, and track progress, productivity and quality of the release against defined scope items.
• Reduction of overall SDLC touch-time by implementing HP Application Lifecycle Management into software development process. Owned HP ALM implementation and manage change requests.
• Implementation of keyword and data driven test automation framework to increase code re-usage, provide higher portability and reduce script maintenance cost.
• Implementation of HP Service Test for web service testing in a Service-Oriented Environment (SOA).
• Implementation, gathering, and reporting team and project metrics which demonstrate business value and showing continuous improvement.
• Coordinate SDLC activities, enforce the processes that span these activities and manage relationships between development artifacts used or produced by SDLC activities.
• Participation in CMMi appraisal thus contributing to the group towards and maintaining Capability Maturity Model Integration 3 for software development which is a contractual requirement of the Federal Government.

Confidential, Garden City, NY

Project Manager/Technical Services Manager

Responsibilities:

• Engaged with clients regarding their daily business needs as well as SaaS implementation of e-commerce, EDI & billing solutions for energy and utilities industries.
• Gathered technical and business requirements and created specifications.
• Managed support engineers and multiple projects simultaneously and set appropriate client expectations, from initiation to close out.
• Managed of energy marketers for exchanging commodities with utilities as prescribed by state standards in deregulated markets.
• Automated the existing process of EDI with energy companies resulting in significant cost savings and faster implementations. Managed data mapping for partner integration.
• Coordinated the efforts of Business Development, Engineering, and Operations organization to ensure that clients' needs are understood and addressed via products and services.

Confidential, New York, NY

Sr. Consultant/Business Analyst

Responsibilities:

• Developed and managed use cases on DOORS, use case models on Enterprise Architect for copyright modules of music performance rights enterprise system.
• Refined the system definition and managed changing requirements.
• Elicited and developed functional requirements.
• Developed Test Case Requirements for offshore and inshore testing team for creation and execution of test scripts and designed test strategies for test execution.
• Collaborated, consulted, and negotiated with other cross-department/divisional leaders to establish agreed upon project and product goals.

Confidential, New York, NY

Associate Director, Quality Assurance

Responsibilities:

• Developed quality assurance policies and procedure for software development life cycle process.
• Managed a small group of QA Engineers and customer support group for Confidential Music Mobile applications.
• Managed e-commerce and digital supply chain testing projects from initiation to closing. Created and maintained project schedules by developing project plans and specifications, establishing deadlines, monitoring milestones completion. Accurately reported testing progress, metrics and status over time.
• Reviewed, analyzed and evaluated business systems and user needs for Confidential Music Digital Services applications, including e-commerce, B2B, Copy protection, Licensing, Strategic Marketing, Electronic Offering Management System, Digital Asset Management, Content Management System, Confidential Music Mobile and Confidential /ATV Music Publishing’s billing applications.
• Worked with various levels of end-users and technical managers to create functional specifications, use cases. Provided to users for UAT and post production release.
• Ensured smooth process workflow of digital asset creation, production and delivery.
• Evaluated DRM technologies from various vendors and oversaw testing efforts of third party vendors and performed compatibility tests of Confidential Music’s media content with Confidential Corp’s OpenMG software (a digital rights management and distribution technology). Coordinated with external application development vendor to resolve issues.
• Evaluated and managed implementation of customer support solution for Confidential Music Mobile service resulting in higher level of service and cost reduction.
• Coordinated third party TRUE BREW testing of Confidential Music Mobile applications for new mobile devices.

Confidential, New York, NY

Software QA Engineer

Responsibilities:

• Reviewed, analyzed, and created detailed documentation of business systems and user needs.
• Developed and executed functional, integration and regression tests for Confidential ’s mechanical licensing of music and royalty application for Confidential publishers.
• Developed automated test scripts using WinRunner.
• Used Rational RequisitePro for Requirements management.

Confidential, Islandia, NY

Software Test Automation Engineer

Responsibilities:

• Developed and executed functional, integration and regression tests for Confidential ’s enterprise applications, including ERP. Performed back end testing using Confidential Visual Express. Executed and interpreted web service transactions.
• Set up test automation environment and developed automation test scripts using Mercury Interactive WinRunner.
• Analyzed issues and developed root cause. Wrote test reports/test analysis reports. Performed defect tracking, failure analysis, test management and requirements linking on Mercury Interactive Test Director.
• Performed source compilation and move to production and mentored and coordinated efforts of juniors.
• Adhered to policies and procedures of Confidential ’s ISO 9001:2000 Quality Management System worldwide s and managed service level agreement (SLA) with Confidential Unicenter Service Desk in accordance with ITIL.

Confidential, New York, NY

Software Quality Assurance Engineer

Responsibilities:

• Developed Quality Assurance policies and procedures for Software Development Life Cycle and assisted in moving the Confidential Local Technology group from CMM Level 1 to Level 3.
• Set up and maintained test environments including setting up networks and DBA functions. Developed test plans, specific test cases and test procedures to certify new/modified Confidential Moviefone, Confidential City Guide, MapQuest, Confidential Yellow Pages, Confidential Box Office web applications, Confidential Moviefone' s Interactive Voice Response system (IVR).
• Conducted methodical functional in-house white box, gray box and black box tests for Moviefone, Digital City and MapQuest applications on various portals: Confidential Entertainment Channel on Confidential 6.0/7.0 client, WAP, Confidential TV, Confidential Mobile Communicator, and Netscape's Netcenter. Prepared internal release notes detailing and led teams on various projects.
• Employed automated software testing tools including WinRunner and Rational Test Studio, Perl and Silk Performer.
• Created defect reports and tracked defects in Rational Clear Quest and acted as a back up Administrator.
• Worked with partner companies: Switchboard, InfoUSA, Ticket Master, Movietickets.com, and United Artists to resolve integration defects. Provided production support for client/server beta applications.

Confidential, Middletown, CT

Application Engineer

Responsibilities:

• Implemented and tested company's smart card, back office banking and POS applications at customer sites.
• Presented product features/benefits to a client audience of varying technical literacy.