SUMMARY:

Over five years of progressive experience and proven record of significant and successful contribution in quality analysis management, process improvement, business analysis/evaluation. Well - versed with all stages of the software development life cycle and the software testing life cycle.

AREAS OF EXPERTISE INCLUDE:

• SQA Best Practices Black Box Testing User Acceptance Testing
• Test Cases, Plans and Scripts Regression Testing Technical Specification
• Triage, Report, Log and Track Defects Ad Hoc Testing Preventative Action
• Negative Testing Integration Testing Manipulate XML and CSV Files

PROFESSIONAL EXPERIENCE:

Quality Assurance Test Analyst Lead

Confidential

Responsibilities:

• Perform manual testing on all iterations of the enterprise application for UI Benefits and Tax for the state of West Virginia and the state of Maryland.
• Perform peer reviews on written test cases and datapoints for accuracy and required modification(s).
• Act as the main point of contact for multiple Subject Matter Experts during System Integration testing.
• Attended daily Scrum meetings to verify that project milestones are met.
• Assist testers with use case analysis and data requirements for test execution.
• Develop, generate and maintain data needed to test scenarios or scripts; document test cases in a common repository.
• Developed Tractability Matrix to ensure that all the specifications are been tested.
• Plan, analyze and review test cases for functionality, security, performance, database and user acceptance.
• Responsible for Security Roles testing and matrix.

Quality Assurance Test Analyst

Confidential

Responsibilities:

• Serve as key member in SQA team on modernization project for government Unemployment Insurance Benefits and Tax.
• Analyze and report overall test results and perform daily defect reporting and impact analysis as required.
• Responsible for reviewing use cases, specification documentation and business requirements daily for Benefits, Tax, Employer and Third-Party Agents to have knowledge of user stories and business processes.
• Wrote test scenarios, test cases and test execution reports based upon business processes (end to end).
• Manipulated XML and .CSV files to process ACH Credit and Debit transactions.
• Ran batch files to generate outputs for multiple, extensive business workflows.
• Increased SQA team member’s knowledge of assigned iteration on-site and remotely on business requirements analysis and developing test cases, allowing for thorough testing during User Acceptance Testing.
• Assisted team lead in the creation and maintenance of traceability matrix and test case data preparation for User Acceptance Testing.
• Utilize ICON webservice tool to verify in-state and out-of-state requests and responses for invoice transactions.
• Created test data for test case objectives and provide to SQA team to minimize overall efforts, increase efficiency and allow for larger team functions.

QA Tester/ Technical Support Specialist/ IT Application Development Support

Confidential

Responsibilities:

• Mentored, assisted and trained end users, IT helpdesk & internal staff as needed.
• Performed hands-on problem solving and created fixes for enterprise application; worked closely with remote development team and legal team for issue escalation/clarification.
• Appointed as first-point-of-contact daily for remote assistance for all 55 counties state-wide for software & non-software related issues; receive calls, emails and instant message communications from internal staff, court staff and judges regarding problems and inquiries.
• Evaluated and documented resolutions and analyzed trends to prevent repeated future problems.
• Received system error reports for written assessment, diagnosis and reproduction.

Accounting Assistant

Confidential

Responsibilities:

• Entered proposals into Team Design software program; checked for completeness and mathematical errors.
• Created daily reports for invoicing of completed projects and labor services as well as aging balances.
• Communicated with sales representatives on ongoing projects and update company-wide software system as needed.
• Management of client invoicing of all projects and labor services.
• Track daily reports on aging balances and collection activity; increased lost revenue by $400,000 in four months.
• Archiving of completed and paid proposals allowing for increased available office space.

Accounting Assistant/Accounts Receivable

Confidential

Responsibilities:

• Responsibilities included high-end accounts receivable management including trust accounts, deposits and disbursements for headquarters and 6 satellite offices. Manage Firm petty cash disbursements and reconciliation.
• Handle non-trust retainer management, disbursement and reconciliation.
• Assigned administrative duties included correspondence to clients.
• Managed unclaimed property resulting in significant reduction of loss.
• Assisted lead CPA in cost research and entry increasing efficiency.
• Research inquiries of attorneys and controller to increase productivity on other assignments.

Billing Administrator

Confidential

Responsibilities:

• Managed all phases of client billing including editing and submission for electronic and manual invoices for 7 attorneys; responsible for knowledge of over fifteen client software applications. Budget monitoring and submission. Responsible for firm-wide new and closed case information.
• Perform administrative duties as assigned by attorneys and members including correspondence to clients. Accounts receivable.
• Create and format statistical and case reports in back-end of case management application eliminating the need for an annual maintenance plan and saving the company $2000.
• Create pre-bill and bill formats in back-end of case management application eliminating the need for annual maintenance plan and saving the company valuable time and over $2000 per year.