SUMMARY:

• 7+ years of experience as a QA Analyst with extensive knowledge in Healthcare, Telecom and state domains and IVR Platforms.
• Having Experience as System analyst in telecom domain.
• Excellent understanding of complete Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC) and various software methodologies including Waterfall, Agile.
• Expertise in automating functional test cases, test data in XML standards and writing Test scripts using automation tools
• Experience in complete project life cycle development including Analysis, Design, and Coding, Unit Testing, Integration Testing, System Testing, UAT & maintenance.
• Very Good experience in using Automated Tool QTP in Client Server, Web - Based and Database Applications.
• Develop test cases (both positive and negative testing, boundary conditions) and use cases based on technical documentation and feature description.
• Expert knowledge in Web Service Testing using SOAP UI.
• Expertise in performing Functional (Automation & Manual) testing, Regression Testing, End to End testing, Adhoc testing.
• Strong experience in Business and Data Analysis, Data Profiling, Data Migration, Data Integration and Metadata Management Services.
• Well versed in the working principles and applications of advanced IVR systems.
• Experience in working with different modules of HP ALM/Quality Center such as Requirements, BPT, Test Plan, Test Lab and Defects.
• Performed Back End Testing by executing SQL queries.
• Performed User Acceptance Testing (UAT) manually.
• Participated in design walkthroughs and verified QC Test Scripts and results.
• Tracked and reported on test execution.
• Good Documentation and Process Management skills with an ability to effectively understand the business requirements to develop a quality product.

TECHNICAL SKILLS:

SDLC: Waterfall, Agile/ Scrum.

Testing Tools: HP Quality Center/ ALM, QTP, Win Runner, SOAP

Defect Tracking Tools: Test Director, JIRA, Rally

Databases: Oracle, MS Access, SQL Server

Operating Systems: UNIX, Windows

Business Applications: MS Office Suite, MS Outlook, MS Project

Languages: C, C++, VB Script, SQL

Network Protocols: CP/IP, HTTP, HTTPS

Web Browser: Internet Explorer, Mozilla Firefox, Google Chrome

WORK EXPERIENCE:

Confidential, Nashville, TN

Sr. QA Analyst

Responsibilities:

• Analyzed business process workflows and critical business functions through walkthroughs and requirement documents.
• Running queries against databases to verify the correctness of XML response
• Involved in web browser automation testing for applications using Web driver
• Prepared automated scripts for Maintenance and Regression testing using QTP.
• Testing the IVR (Interactive Voice Response) and Calling IVR to activate accounts
• Executed testing methodologies which will include both GUI testing and database Validation testing.
• Interacted with the developers to report and using HP ALM/Quality Center
• Used HP ALM/Quality Center to run test scripts and log defects
• Creating and updating test cases based on new and/or /updated functional or interface requirements
• Extract data from an MS SQL Server and create MS Excel and reports for business specific data validation.
• Excellent understanding of telephony systems including IVR System, Call Management, Call Routing, and Network Topology.
• Performed end to end testing, smoke, regression, full functional, high level validation on various testing environments such as, Systems Integration, User Acceptance, Prod Fix (environment before application is launched to production).
• Functionally validated Web Services delivered in SOAP XML format as provided in specification document
• Imported test cases from MS Excel, MS Word to HP ALM/Quality Center.
• Developing of detail test scripts based on IVR Change Requests, IVR Call flows and IVR UI Documents.
• Executing of IVR test scripts for Integrated, System and Regression testing.
• Wrote various SQL queries to validate data inserted, deleted and updated in the Oracle database
• Designed and implemented both manual and automated tools, technologies and processes to improve IVR Testing effectiveness and repeatability.
• Possessed specific experience testing Call Center and IVR and WEB applications.
• Used HP ALM/Quality Center for Documentation management and defect tracking.
• Wrote SQL queries and performed Back-End Testing for data validation to check the data integrity during migration from back-end to front end.
• Document request/response XML's, test procedures and functional/technical findings from the test run
• Worked on Agile/ SCRUM technology and participated in daily SCRUM meeting, Sprint Planning meeting
• Performed backend testing to validate the data using SQL queries
• Performed functional and regression testing of IVR application with help of web services.
• Used SOAP UI for XML based Web Methods testing

Environment: SQL Server, Java, HP ALM/ Quality Center, IVR, QTP, XML, UNIX, VB Script, C++, J2EE, Device Anywhere, Microsoft IIS, Linux, JIRA, Test Track pro.

Confidential, Philadelphia, PA

QA/System Analyst

Responsibilities:

• Managed various testing activities throughout the Software Testing Lifecycle (STLC) for multiple projects.
• Entering and managing defects to completion.
• Functioned as the primary liaison between the Business line, operations, and the technical areas throughout the Project Cycle.
• Performed Database Validation Testing and manipulations using SQL quires.
• Created Data Mapping and documenting transformation rules
• Define system requirements (BRD - Business Requirements Document) for complex, multi- departmental and multi-functions projects across geography.
• Followed Agile Methodology to emphasize on real time communication over written documentation and to minimize risk by implementing software test effort in short time sprints or iterations.
• Used IVR simulator for testing. Ensured complete testing within established timeframe and objectives conform to user requirements and line of business.
• Managed and Conducted Defect Review and Test Execution Status meetings with cross project team members.
• Used HP ALM/Quality Center for test documentation management and defect tracking.
• Used various aggregate functions through SQL queries in order to validate the data load in order to perform Backend Testing.
• Analyzed Business Requirements and segregated them into high and low level Use Cases, Activity Diagrams/State Chart Diagrams and Robustness Diagram
• Involved in GUI testing, integration testing, navigation testing, IVR testing, and regression testing using web based application and client-server applications.
• Managing the System testing across multiple projects driven in various IVR platforms.
• Developed and executed test cases and test Scenarios and followed-up defects using HP ALM/Quality Center.
• Performed functional testing of the web services (SOAP) using the Soap UI.
• Performed Integration, System, GUI and Functional testing as per task packets.
• Prepared various test reports from HP ALM/Quality Center such as Test Execution Status, Test Execution Summary, Defect Summary/Details report.
• Involved in validating SOAP XML specifications as per the standards.
• Functionally validated Web Services delivered in SOAP XML format as provided in specification document
• Generated various reports and graphs from HP ALM/Quality Center and analyzed the testing process overview.
• Involved working with the offshore testing team to co-ordinate functional and regression testing.
• Prioritize testing priorities based on business risk, Access testing assets anytime; anywhere via a browser interface using HP ALM/Quality Center.
• Web testing, database testing, GUI testing, end to end testing, production assurance, System testing.
• Produced various test reports such as Test Execution Status, Test Execution Summary/Progress, Defect Status, Defect Summary, Defect Inject Rate on daily and weekly basis and submitted

Environment: Web Services, SOAP UI, XML, Java, SQL, HP ALM/Quality Center, SOA, SOAP UI, QTP, HTML, Load Runner, Rich Internet Application, Business Objects, Etc

Confidential, Boston, MA

Quality Analyst

Responsibilities:

• Implemented a uniform QA process for dev team, business members and test team to follow.
• Actively participated Agile and scrum meetings, review and developed test scenarios.
• Tested various transactions (Enrollment (834), Payment (835) and Medical Data (837)) for their compliance with the HIPAA regulations
• Prepared automated scripts for Maintenance and Regression testing using QTP.
• Involved in coordinating with SME to discuss different scenarios Confidential the time of scripting Test Cases.
• Analyzed and reviewed project documentation, business requirements to prepare detailed test schedules.
• Maintaining knowledge of Medicare and Medicaid rules and regulations pertaining to the Facets configuration and evaluating the impact of proposed changes in rules and regulations.
• Interacted with the developers to report and using ALM/Quality Center
• Running smoke tests and daily health checks in QA environment to ensure services are up and running
• Responsible for Unit, Functional, Integration and User Acceptance testing.
• Tested and Validated the 834/837 EDI Transactions for Validation and Claim Processing Testing.
• Extensively involved in all phases of SDLC (Software development Life cycle) and follows Agile methodology.
• Review application enhancements with UAT tester and business testers
• Running queries against databases to verify the correctness of XML response
• Performed Gap Analysis. Validate the date from EDI transaction.
• Create Test Plan for all projects and obtain sign-offs from various stakeholders.
• Document request/response XML's, test procedures and functional/technical findings from the test run.
• Built and lead the offshore and onsite QA teams by providing guidance and support.
• Reviewed extensive SQL Queries with complex multi-table joins and nested queries.
• Used agile methodology with SCRUM Process for product development. Understand the user stories presented by product owner and convert them to use cases.
• Participated/Facilitated Defect Triage meetings with Unisys developers and State SME’s
• Creating relevant UAT artifacts including test plans, test scenarios and test cases to be executed during UAT.
• Used ALM/Quality Center to run test scripts and log defects.

Environment: SQL plus, SOAP UI, VB Script, MS Visio, JIRA, XML, MS Outlook, ALM/Quality Center, QTP,Mainframe.

Confidential, Reston, VA

QA/System Analyst

Responsibilities:

• Studied existing business application and processes, collected end user requirements and suggested the improvised business process model
• Assisting with assignment distribution
• Writing Complex SQL queries and optimizing SQL Queries
• Gap Analysis of client requirements, generated workflow process, flow charts and relevant artifacts
• Defined and documented the vision and scope of the project.
• Reviewed extensive SQL Queries with complex multi-table joins and nested queries.
• Assembled business requirement documents (BRD) and the technical specifications as per user requirements
• Prepares end-user procedures and manuals and provides end-user (EUT).
• Involved in reviewing complex SQL queries, views, functions and stored procedures and spotting issues before/during code migration
• Identifying the test data for the test cases & worked on writing the complex SQL queries using flow control, bulk insert, and create, delete and update statements.
• Used SDLC RUP Methodology within the Project.
• Identifying and documenting Use Cases with Use Case diagrams
• Facilitated the Customer in defining the high-level Functional Requirements and needs.
• Gathered the Requirements, developed Process Model and detailed Business Policies and modified the business requirement document.
• Created use cases, activity, class diagrams and workflow process diagrams.
• Prepared and Reviewed Business Requirement Documents and the Technical Specifications using Rational Requisite Pro.
• Validated the Business Requirements.

Environment: Agile, MS Excel, SQL, .NET, MS Visio, UAT, SQL, Mainframe, SharePoint, MS Project, Rational Tools, Oracle, MS Office, MS Access, Etc.