PROFESSIONAL SUMMARY:

An accomplished enterprise Program leader with 19 + years in the IT Industry bringing extensive expertise in Managing Quality Assurance and CoE (Center of Excellence) Implementations across Programs ranging from mid to large - scale engagements. Experienced Practitioner in Test Maturity Model & Process Excellence and Managed Transformational, Transition Programs across the domains, predominantly in Banking & Financial, Health Care & Life Sciences - Medicaid Management, Retail - eCommerce, Inventory & Warehouse, Manufacturing, Energy & Utilities and Consumer Business. Proven track record of spearheading mid to large-scale end-to-end Quality Assurance & Test Programs with diversified and cross-functional teams across various geographical locations for top line Customers. Hands on expertize in Test Management, Planning, Estimation, Strategy, Tools, Design Techniques, Test Processes, Test Practice Continuous improvement, Test Methodologies, Business User Coach and Implementation of Standards & Procedures.

TECHNICAL SKILLS:

• Strong in utilizing tools & techniques for tracking, scheduling, Identifying, analyzing and assessing issues, risks, dependencies and provide mitigation and contingency for technical and project management skills - Managed and Demonstrated skills in business process mapping and re-engineering methodologies and developed core technical strategies
• Strong in Microsoft Project office tools
• MS Excel, numbers Mac Graphs, pivot charts and tables from raw data for analysis.
• MPP Microsoft Project Plan.
• PPT Power Point, Key Note from Apple
• MS Access and
• Visio flow charts
• Strong Expertise in formulizing Key Quality Indicators and Metrics - Customizations with Measurements.
• Strong Expertise in Quality Assurance patterns and Tool Accelerators (Estimation process, Compliance, Velocity Charts and Dashboard automation)
• Strong Expertise in Effort Optimization techniques.
• Strong Expertise in Production support engineering Run Book/task sequencing.
• Strong Expertise in Testing solutions and strategies for High Availability, DR and Backup/Recovery
• Strong Expertise in Testing solutions and strategies for Security, Batch, Data, Compliance, Cross-Browsers & Multilingual implementation & Testing.

PROFESSIONAL EXPERIENCE:

Confidential

Program Manager

Responsibilities:

• End to end QA & Test Management of Functional and Technical programs ranging from mid scale to large scale, managing multiple cross functional and Vendor teams
• PLANNING - Project planning and Test sequencing of scenarios (using various techniques & tools)
• STRATEGY - developed overall master test strategies for various streams - Data, Application, integration, security
• ESTIMATION - prepared estimation techniques and templates/standards and resource allocation strategy
• DESIGN - designing test conditions and scenarios, prepare work flow models for real time and alternative scenarios,
• TESTING - Working closely with team, Business stakeholders and users in guiding, collaborating working on requirement testability and feasibility solutions and planning Regression suites
• REPORTING - Prepared variety of DASHBOARDs including graphical analysis and Reporting templates across all levels
• Test Data & Environment planning, UAT and Business modeling, Functional & Regression Test planning.
• Hands on expertise in using HP ALM and other client specific and open source Test Management tools
• Managing day to day operations in a typical onsite / offshore model and collocated within US / UK
• Working collaboratively with Business, end users, Development leads, Architects, DBA’s, PM’s and other Program teams
• Transformational Program with Process and Technology - Worked on establishing Test center of excellence ( TCoE and QACoE), Managing the end-to-end Process & QA Transformation solution for TCoE Implementation through Institutionalization
• Transitional Program for Merger & Acquisition engagements with Knowledge and day to day transactional activities with incumbent vendor teams
• Process implementation - practiced CMMi, TMMi, Lean and Six Sigma in most of the engagements and TCoE set ups
• Defect Management - Hands on experience in Defect Triage and Program coordination
• Automation & Performance Engineering Practice & Managed implementations across multiple projects
• Worked in almost all methodologies, AGILE, CI/CD, Iterative, Waterfall, V&V, SDLC and PDLC very closely with solution architects, Business and development teams
• Very efficient in DEVOPS working model.
• Practiced & Implemented TaaS (Testing as a service) in some of the testing engagements
• Hands on expertise in testing integration systems, batch jobs, debugging error logs and testing strategies for MDM systems

Confidential, New Jersey

Technical Program Manager

Responsibilities:

• Define Program Charter, Budget and Project Plan. Responsible for best practices, business requirements tailoring, Quality Assurance and Test Strategy, project templates and documents, risk/issue logs.
• Implemented formal processes and usability patterns with Business and other external vendor stakeholders to manage project and increase productivity.
• Manage project timelines, tasks, and testing / development efforts with both the internal engineering team and customer teams.
• Coordinate and review the Release and Deployment planning of projects
• Assist with Strategic Test Architecture with the integration of products using web technologies
• Manage all stakeholders keeping them informed and involved on the plan/strategy by ensuring on schedule delivery and / or provide contingency strategy.
• Staffing, Scheduling, Reviewing and monitoring progress - Direct onsite and offshore teams regularly for more transparency