SUMMARY:

• Having more than Ten years of experience in Information Technology including over five years in the Telecom, Finance and mortgage Industry.
• Have expertise in Software Quality Assurance, Support Analyst and Business Analyst. Validation on Windows/UNIX environments working with Data Analysis, Client - Server, and Web based applications.
• Have executed detailed Test Plans, Procedures, Test Strategies, Test Scripts and Test Cases to meet business specifications through Manual and Automated Testing including the use of HP/Mercury Tool Suite (QTP, Win Runner and ALM).
• Responsibilities have included analysis of problem severity, defect tracking and reporting, results and deviations, bug reporting, tracking, and detailed status reporting for superiors.
• Proficient in performing all types of testing (Black Box, Functional, Regression, Integration, System, and User Acceptance) and reporting defects.
• Experience in handling Onsite-Offshore Model.
• Possess excellent Communication, Presentation, and Analytical Skills.
• Strong Interpersonal Self-Motivated, Team Player, Self-starter, Quick Learner and Coordinating skills to work and interact in Team Environment.

TECHNICAL SUMMARY:

Automated tools: HP (Mercury) Win Runner, Load Runner, QTP and Silk Test.

Operating Systems: UNIX, Sun Solaris, Red Hat Linux, MS Dos, Windows XP and Vista

Bug Reporting: TD, QC (Quality Center), PVCS Tracker, Jack Track, Synergy and Clear Quest.

Languages: PL/SQL, C, C++, JAVA, J2EE, Python & Perl.

GUI Tools: Visual Basic 5.0/6.0, Power Builder 5/8, VC++, and MS Office.

Databases: MS Access, TOAD, Golden, Oracle, Sybase, Confidential -SQL, SQL Server and DB2, TeraData

Web Technologies: Web Analysis, HTML/WAP/ASP/JSP, DHTML, Netscape, IE, and ASP/VB.NET

Applications: MS Office, PowerPoint, VSS, CC-Mail, Clear Case and WebEx.

GroupWare: Lotus Notes 6.5, Lotus Script, and Domino and MS Share Point

Application Server: ILOG, Web Logic 5.1, WebSphere 6.1/7, AS/400, IBM Mainframe

Network Protocol: TCP/IP, SMTP, HTTP and FTP, Citrix MetaFrameXP Server (SaaS)

OLAP/ETL Tools: Crystal Reports, Cognos, Informatica, Ab Initio Brio, and Business Objects.

Test Languages: Test Script Language (TSL), VB Script, and Java Script.

Web Services: SOAP, WSDL, REST, UDDI, XML, and WSDP

Security Domain: Burp Suite, Nessus, MetaSpoit and OWASP top10 Vulnerabilities.

PROFESSIONAL EXPERIENCE:

Security/Quality Analyst

Confidential, Dallas, TX

Responsibilities:

• Good experience working with various security and open source applications
• Experience of Manual Website Vulnerability assessments projects.
• Conduct vulnerability assessment and penetration testing and configuration review for network, web applications, mobile applications and thick-client application.
• Working and has good knowledge of WordPress, Python, Ruby on Rails and other platforms
• Good knowledge of OWASP TOP 10 vulnerabilities
• Good knowledge of common networking services and protocols such as TCP/IP, SSH, FTP, DNS, DHCP, SMTP, SSL, etc.
• Tested various functionality using Burp Suite, Nessus, AppScan, Acunetix,Zap, HP Fortify, Nmap and other latest security tools
• Knowledge of SOC operations and willing to learn more new techniques.
• Proficient in Vulnerability Assessment and Penetration Testing
• Working knowledge of common operation systems such as Windows, Unix, Linux, etc.
• Weekly update to the clients or partners about the progress being made and assist them accordingly.

Confidential, Dallas, TX

Off Shore QA Lead/Sr. QA Analyst

Responsibilities:

• Experience in analyzing businesses requirement documents (BRD), High level documents (HLD), and Functional Requirement Specification (FRS), System Design Specification (SDS) and test methodologies from project definition to post deployment documentation.
• Experience working with Mortgage loan servicing Applications, such as “LSAMS”, “REMEDY”, “FILENET” using IBM main frame and windows platform.
• Excellent experiences in each phase of the QA life cycle and involved in all the phases of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC).
• Excellence experience working with Servicing/origination/reverse mortgage applications
• Working with Green Screen using various technologies.
• Leading the team of 4-6 members off-shore model to work on test scenarios and execution
• Validating the reporting objects in the reporter against the design specification document.
• Executing and monitoring jobs through Control-M.
• Exported the test cases and requirements to ALM.
• Managing the complete testing process in ALM by scheduling test in test lab. Assigning it to responsible testers.
• Deleting the target data before processing based on logical or physical primary key
• Experience with Different Methodologies such as Agile/Scrum, Waterfall, V model, SDLC 1.0Liaison between functional teams and ensuring the Integration testing activities are carried out from third party systems
• Total Test management for the Project and tracking activities to completion and managing Issues and Risk that occur during the Pre and Post Upgrade testing.
• Test Lead for Defect Management and Migration in Test Management office using Quality Center and Star Team.
• Requirement Analysis and maintaining Requirements Trace matrix and Preparation of Test scenario /Test Cases /Test Data, MS Team Site is used for maintaining the documents
• Involved in validating the aggregate table based on the rollup process documented in the data mapping.
• Written several complex SQL queries for validating and verifying the data across different databases including SQL Server 2008 and Oracle 10g.
• Prepared test plans/test schedules with inputs from Project manager and development team
• Tested the application by writing SQL Queries and creating pivot views as to perform back-end testing.

Environment: SQL, PL/SQL, Business Objects, UNIX, Shell Scripts, Citrix, MLOAD, FLOAD, TPUMP, IBM Mainframes, Oracle, SQL Plus, SOAP UI, XML, XML Spy, SQL, TSO/ISPF.NET, JavaScript, TFS, MTM, SOAP UI, Surveyor, ASP.net, HTTP, Microsoft office Windows 7, Share Point on Windows XP Professional, Snag IT and etc.

Confidential

Senior QA Analyst

Responsibilities:

• Solid understanding and experience of Frontier applications and systems (TELECOM).
• Involved in analyzing business requirements documents and Use Cases to prepare the detailed Test Plan and test cases for the Frontier VZ3 conversion project using Sterling 7.
• Attended project kickoff meetings, daily defect calls, team meetings for reviewing tasks and issue resolution.
• Managed schedule and execute tasks to complete assigned test case execution with agreed coverage, schedule, and granularity for various testing modules for Frontier DPI ordering, Provisioning and billing system.
• Performed System, Functional, Sanity, and Regression testing of the Order Management flow of Frontier CRM applications DPI, DPI GUI and Sales force.
• Validating web services using SOAP UI.
• Performed weekly data validation and checkouts for weekly cycle and logged the defects.
• Performed Database testing using SQL developer.
• Performed Web Testing, Browser based testing on various browsers.
• Tracked progress of various testing modules, deliverables and sent generated reports on a daily basis.
• Tested Converted data for existing customers services, products, price, promotions, discounts, taxes and Statements post billing cycle.
• Processed Service Orders for new and existing customers, change orders, disconnects, etc.
• Tested Online Help Desk Trouble tickets for wireline, broadband and FiOS customers.
• Validated all types of Payments and Prorated billing charges for migrated customers.
• Tested usage (Local, Long Distance, Data) according to various Plans, Rates and packages

Environment: ALM 12.2, AS400, XML, DB2, SOAP UI, Test Harness, HTML, SQL, Execute query, IE 10.0, Windows 7

Confidential, Dallas, TX

Sr. QA Analyst

Responsibilities:

• Experience working with MOBILE & Online Banking Applications, such as “Android”, “iOS”, “Windows” platform.
• Experience using hand devices such as iPod, iPhone, Android phones, MacBook and other devices to test the application and chips/sims
• Experience with Financial activities such as Payment Method, ACH transactions, agent commission, credit card, checks, cash, coupons, debit card, default credit card, system generated
• Strong QA methodologies used when working within the organization.
• Excellence experience working with servicing of mortgage systems
• Experience with batch systems such as EOD jobs, EOM jobs; etc.
• Experience Security testing for Online Applications
• Expert in testing Black Box, White Box, Regression, Negative, Boundary, Stress, and Performance.
• Developed automated test scripts using Microsoft excel and uploaded them into TFS and MTM
• Experience with client management and relationship building skills and external clients
• Experience & Influence spans internal to QA and across other departments
• Works independently with Tech Leads & PMs, VPs, and SVPs for best practices in place.
• Documented the bugs that were found during the process of manual and functional testing and reported the same to the Manager and the developers
• Worked closely with team members to understand the application (business requirements) and deadlines which testing needs to be completed.
• Performs cross-functional duties without guidance for multiple projects.
• Executes test cases, analyze report results makes recommendations for improvement as a result.
• Supports QA efforts during pre and post implementations.
• Supports major quality initiatives that may span multiple departments.
• Advocates for improved quality practices throughout the organization; synthesizes new methods with measurable positive changes to company operations.

Environment: .NET, JavaScript, QTP 10.0, ASP, HTTP, TOAD, SQL, PL/SQL, SQL Server, IIS web service, HTTP Watch, Paros, UNIX, Clear Quest, Microsoft Visio, Excel, Word, Power Point, Android, iOS, Share Point on Windows XP.

Confidential, Dallas, TX

UAT/BAT Analyst

Responsibilities:

• Working in Foreclosure department for CLM&CRM (Credit Loss/Risk Management) which are Java based applications, this deals with pre foreclosure and after foreclosure activities.
• Excellent experience working with QAS, QAS2 & TRAX applications
• Developed automated test scripts using QTP for Regression Testing.
• Enhance automation scripts to maximize test coverage and improve test efficiency in Keyword Data Driven Testing.
• Mapping Custom Objects to Standard Objects inserted GUI, Bitmap and Text checkpoints to compare the current behavior of the application being tested.
• Perform Data driven testing with multiple inputs and record the behavior of application.
• Used Checkpoints to identify whether the application is functioning properly by comparing current value of particular property with the expected property.
• Excellent understanding of all phases of Software Development Life Cycle (SDLC) & STLC
• Experience in Production Support while deploying the code and testing defects after the deployment based on the IA’s & CR’s. Done Sanity/Smoke Tests before production in ST/UAT environment.
• Used various devices to test the application level and network level to make sure the devices working as expected
• Used Nokia, Samsung, Ericsson and Alcatel cell phones to test various scenarios
• Implemented BPT automation Test scripts Using VB Script.
• Extensive use of QTP in creating user-defined functions and complied modules.
• Familiar/Experience working with DARTS, FALCON, FCMS,SERFS & EQUATOR applications
• Analyzed BPS documents, HLD documents, Path Analysis documents and Workflow diagrams to understand the new requirements or enhancements to the CLM application.
• Experience working with Underwriters, Appraisers and Managers in NUC department.
• Performed Functional, Regression, GUI and End to End testing of Asset Recovery, Valuation and Sales functionalities.
• Shadowing with Business users for real scenarios in CRM and CLM Applications to make sure regression test scripts are matching the real functionality
• Extensively used Quality Center for designing and executing test cases for functional and Regression testing of CLM and Valuation Dashboard releases.
• Performed requirements traceability matrix (RTM) of test cases to business requirements to ensure coverage.
• Regular meetings with Business teams and Development teams for requirement changes.
• Clear Quest is used as defect-tracking system to track defects and Clear View used for generate reports.
• Documented the bugs that were found during the process of manual and functional testing and reported the same to the manager and the developers
• Worked closely with team members to understand the application (business requirements) and deadlines which testing needs to be completed.
• Interacted with developers to resolve the defects found during the testing phase
• Performed shakeout testing Confidential the time of implementation

Environment: Java, Java Swing, Toad, JDBC, Oracle, SQL, PL/SQL, UNIX, Quality Center 10, Clear Quest, Clear View, Doors, QTP 10, Microsoft Visio, Business Objects X1, IBM Mainframe, Humming bird (Exceed) Share Point on Windows XP Professional

Confidential, Atlanta, GA

System Test Engineer

Responsibilities:

• Excellent experience as an E2E Amdocs System Test Engineer in the System Test Group.
• Involved Business review meeting with Business Teams for each release to understand the system specifications & changes of the versions/release.
• Reviewed and analyzed system requirements, to understand the customizations design and implement testing strategies
• Experience within 2G, 3G &4G (LTE) technologies across the telecom domain
• Experience in Gathering BRD, HLD, FRS & SDS to prepare Test Strategy and plan for the CR’s or project to coordinate and schedule the process for execution
• Worked several CR’s from initial stage till production deployment. Such as Setting up Data and creating Test Requirements, Test Roles, Test Cases in Defect Management of Quality Center 9.2.
• Performed E2E (End to End) CR based testing independently & as a team such as CSM Lite. Caller Tunes, XML iBilling format, Bonus Minutes, Care Desktop, PR Address, Data RC, EPSI Phase II, etc.
• Validated the Web Services (SOAP), both Request and Response messages. Validated the protocols (TCP/IP, HTTP and HTTPS).
• Experience with Web Services and ETL Tools with Middleware teams
• Tested & Developed XML test files based on XML schema. Validated the J2EE Web services.
• Used SOAP UI tool for XML Spy testing while merging “PAG” system to “Amdocs EPSI” System.
• Worked on XMLSPY for all the Creation and Editing of the XMLS & XML Validation Testing For various Middleware Interface applications
• Working Knowledge of DSL, Networking, AS/400, IBM Mainframe, DWH, People soft, CRM & Siebel Platforms.
• Experience in testing credit cards & ACH transaction validation in CSM & Web Application.
• Developed automated test scripts using QTP for Regression Testing.
• Enhance automation scripts to maximize test coverage and improve test efficiency in Keyword Data Driven Testing.
• Performed Backend testing such as Manipulated data and creating, editing, and manipulating files for END OF THE DAY, Usage (MPS/MAF) and Billing activities.
• Provided support & coordinated with QAT/UAT Teams and Confidential Business testers.
• Involved in complete bill validations based on bill images, online and database values.
• Used Citrix servers to access remote applications (CSM, SOAPUI, UNIX and Databases).
• Used HP Quality Center as a Data management tool to write and modify Test Plans/ Cases
• Strong SQL skills, experienced with query reporting tools and Unix Shell Scripting.
• Experience in QA Testing in distributed Unix Environment with Oracle databases as back end, and performed “end-to-end testing”, “back-end testing” and Networking Testing.

Environment: HP Quality Center 9.2, AMDOCS SAMSON (Ensemble), TOAD, QTP, Golden, SQL-Server2000, JAVA, JSP, J2EE, Java/VB Script, SOAP UI, Web Services (XML, HTML), XML SPY, Windows NT/2000, UNIX and Citrix MetaFrameXP Server.

Confidential, Overland Park, KS

Support Analyst

Responsibilities:

• Worked as a UAT support Analyst/Tester for UAT Batch processing team for All Backend applications in Unix/Linux and SQL database, including Amdocs Billing, MAF, MPS, AR, EOD Jobs, Daily Daemons, Collection jobs, Phase in Jobs & Enabler Prepaid modules.
• Also supported Frontend Applications such as CSM (Ensemble), eCare, FTD, RPL, Price plan, WM, & Switch
• Supported and assisted onsite and offshore Confidential Nextel UAT and Business Teams for the Releases/Versions of 1.0, 2.0, 3.0, 3.5, 4.0, 4.5, 5.0, 6.0
• Provided and knowledge transfer to set up offshore UAT Support Team (ABSI Team).
• Involved Go/No Go meetings before production deployment of the new release/version.
• Coordinated with 3rd party IT interfaces teams for the UAT testing before production deployment.
• Performed Integration, Smoke, Sanity, Black Box & Acceptance Test testing.
• Worked on XML Validation Testing For Different Middleware Interfaces.
• Worked with Switch Control XML files to validated and cross checked with expected values
• Provided support for Prepaid (Boost Mobile) testing with Handset
• Verified results by entering pin numbers on IVR systems and validating the results
• Worked within multi team environment to communicate well both orally and in writing for the issues rose during the shift. (We worked 24/7, 3 shifts).
• Ran Billing, Billing Clean up, Restart process, Billing Reports, Undo Process, Confirmation Process, SAS Processes, QA Re run Process in Ensemble and Enabler side.
• Involved and supported testers for third party tool such as Telecordia in Prepaid test scenarios.
• Supported issue requests opened by testers for CSM EOD, AR Phase In, Billing, & Enabler App.
• Used Amdocs RPL Tool to validate Voucher Activations, Pin numbers/Credit or debit Card details and verified FBF Bills after confirmation with valid activations
• Used UNIX extensively to Copy Hot Fixes and make sure fixes are available on top of Build push.

Environment: Java/J2EE, JSP, Oracle, TOAD, SQL Server 2003, Web Services (XML), AS400, Amdocs Ensemble and Enabler, CRM, SQL, PL/SQL, UNIX, Windows2003, XP, IBM Mainframe, Microsoft Office Professional, QTP, HP Quality Center 9.0, Synergy.

Confidential, Richardson, TX

QA Test Engineer

Responsibilities:

• Worked as a part of Rollover QA team as a QA Analyst on the Rollover Redesign Project. Rollover Redesign involves a complete redesign of the database to make it easier to maintain the Rollover data in the tables. Current Rollover data model is more complicated and it has information stored in several tables.
• Based on the business requirements developed test scenarios, test plans and test cases.
• Tested Calendars, involved in CSM, Usage (MPS/MAF) and Billing
• Helped tech support in environment shakeout for different versions (8.6,9.0 & 9.1)
• Used in house tool Jack Track for defect tracking and project involved in E2E testing
• Knowledge and understanding of Telegence/ Ensemble online billing system, MPS/MAF system.
• Involved in complete bill validations based on bill images, online and database values.
• Worked on both Rollover redesign off (8.5, 8.6) and Redesign On (9.0) versions.
• Worked with Oracle 9i (9.2). Performed back end testing and data analysis using SQL commands.
• Used Citrix servers to access remote applications (CSM, UNIX and Databases).
• Used Test Director as a Data management tool to write and modify Test Plans and Test Cases
• Worked extensively in the team as a project Team member in Application requirements, Planning and Testing. Worked on Emergency Change Requests
• Interacted with developers in fixing unknown exceptions, written complex SQL queries
• Involved and coordinated with QA team, Data team, Conversion and Development

Environment: TestDirector8.0, Clear Case, Jack Track, AMDOCS Telegence, Symantec Network Security, Oracle, SQL-Server2000, SQL, DBA, TCP/IP, HTTP, Windows NT/2000, UNIX and Citrix MetaFrameXP Server.

Confidential, Dallas, TX

QA Tester

Responsibilities:

• Reviewed and analyzed system requirements, to understand the customizations design and implement testing strategies
• Wrote new Test Plans and enhancing existing Test Plans to in corporate and capture new business rules or specifications
• Involved in functional testing of the Domino Server Deploying Client Files, Team Asset files and communications and other kinds of the company’s audit files using Win Runner
• Performed Security Testing, GUI testing, and Data Validation testing
• Performed Ad-hoc, System, and Regression, Integration, White and Black box testing Confidential various phases of the development and test cycles
• Performed data migration using SQL Queries and programmed within Java/J2EE
• Used Clear Quest to track the bugs and modify/updates test cases.
• Involved in SHAKEOUTS testing for 8.5/8.6/9.0 Versions.
• Heavily used Test Director for bug tracking, reporting and logging of defects

Environment: Clear Case, Clear Quest, Requisite Pro, IBM Lotus Notes 6.0&6.5, Oracle 9i, SQL, PL SQL, C++, Java, J2EE, .Net, MS Office, MS Project, Public Sector Domino 6.0, Windows 2000/XP

Confidential, Dallas, TX

Support Analyst

Responsibilities:

• Involved in all stages of monitor & testing process
• Tested various Text-Hyperlinks and Image-Hyperlinks of Home page and different pages.
• Performed positive and negative testing and tested for boundary cases
• Develop Test scripts and execute the scripts to perform Manual, Auto, and Functionality testing
• Used Vantage Networking Monitor tool for Validation and Verification
• Performed manual Quality Assurance Testing on aa.com (My Account and Registration) web application on various operating system and network environments
• Worked closely with Compuware and Confidential & Confidential team to verify the Monitor process best approach for each project or product releases
• Involved in the meeting to update the status of the tool as it interacted with probes and Airport Kiosks connected within the Confidential & Confidential and Confidential network.
• Verifying the monitor on the screen for the accurate results.3

Environment: Vantage (network monitoring tool), Win Runner 7.6, Test Director 7.6, Load Runner 7.6/7.8, QTP 6.5, PVCS Tracker, Java, J2EE, PL/SQL, C++, HTML, Visual Basic, SQL, Oracle9i, SQL Server 2000, WebEx, Windows2000/NT, Crystal Reports.