PROFESSIONAL PROFILE:

• Senior Quality Assurance Analyst with 12 years of experience in software development, an expert in all processes from start to ship.
• Experience with multiple genres focusing on the most technical elements.
• Extensive experience using game editors, providing professional quality feedback, systems analysis, training, comprehensive feature analysis.
• Transitioned a software development team from Waterfall Silos using email for tracking to a fully functional agile teams.
• Created a custom process template and layout of Story and Bug work items, installed, tested, and configured complete implementation of TFS (Microsoft Team Foundation Server).
• Created, ran, and updated hundreds of core test cases covering all core systems.
• My Team on Cataclysm entered and regressed over 27,000 bugs over a 9 month period
• Over 900 World of Warcraft bugs, 700 Starcraft 2 bugs, and hundreds of others across other products
• Dozens of implemented suggestions and improvements in all products
• Management of over 25 individual testers for a 9 month period
• Wrote all checklist systems for the functionality and A.I. areas of Starcraft 2 during and through development
• Updated and Rewrote checklist systems for Spells, Talents, and all combat related areas for World of Warcraft
• Created and executed test plans on features so complex that months of testing was required, features such as Rated Battlegrounds in World of Warcraft
• Improved Release Management tracking of software currently in test and it’s status at Navitus

TECHNICAL SKILLS:

• Word, Excel, One Note, Outlook, SharePoint
• Mac and PC Software Development
• Scrum and Agile Development Processes
• Personnel Management
• Test Plan Creation, Review, and Execution
• Functional Testing
• Automation Testing (AutoIT, QFT/UFT, Cucumber, Eggplant, Selenium, Postman)
• Bug Creation, Documentation, and Regression Management

WORK HISTORY:

Confidential

QA Consultant

Responsibilities:

• Joined the team to assist in completing new enrollment processes
• Worked with web based java applications, SQL server, and RPG (IBM as400) to test changes and updates.
• Helped develop a suite of Postman automation tests for a multitude of Mulesoft integrations
• Actively testing with different groups using Mulesoft, SQL, and Salesforce.
• Software Test Engineer at Accuray
• Update Unit Tests for current version of software
• Write new unit tests for all requirements
• Integration test software as developed
• Using Jira, IBM Rational, Doors/Clearquest

QA Manager

Confidential

Responsibilities:

• Identified major roadblocks to alpha, beta, and release
• Helped Team design effect systems to solve problems, such as patching, launching, and error handling
• Planning of test cycles, working with remote testers, onboarding new testers
• Testing the program, logging bugs, providing feedback and creating solutions.

QA Automation Engineer

Confidential

Responsibilities:

• My initial role was to start a QA department in a 30 year old software company that had never had one.
• Evaluated current Application Lifecycle Management packages from different companies - (Microsoft, Jira, HP)
• Chose a System (TFS) and implemented it in a way that fit our team’s needs.
• Created and implemented formal testing practices and standards for bugs and quality.
• Raised the standard of the software being released to the effect that user satisfaction increased from <40% in 2013 to over 75% in 2014.

Systems Integrity Tester

Confidential, Appleton, WI

Responsibilities:

• Managed and improved how my department tested and evaluated all new software releases.
• Developed a daily critical issues list macro in excel that automatically populated an email to updates about the current status of all testing company wide.
• Evaluated, tested, and created proof of concept scenarios for different automation software suites using Navitus proprietary software
• Monitored all issues that occurred and followed through with them to resolution.
• Tested and approve new client implementation set ups for benefit design, custom network creation, custom clinical programs, ID card set up and eligibility setup
• Tested system changes and setups
• Executed batch testing

Quality Assurance Analyst

Confidential, Irvine, CA

Responsibilities:

• Oversaw the training, guidance, and mentorship of 25+ analysts during the Cataclysm Project.
• Managed the most technically demanding area of World of Warcraft which improved development processes and improved game quality.
• Met with designers, programmers, and artists many times each week to go over new tech and implementation to plan the best way to test, increasing efficiency at testing new tasks.
• Generated daily and weekly reports to senior QA personnel as well as generation of statistics and data for development about various aspects of the game, improving communication about the state of the project.
• Completely reworked our internal wiki and updated it with all of the new information for the expansion to ease testing for new testers as well as general testers on WoW, which improved the onboarding process and information dissemination throughout QA.
• Created complex excel tables to track features, combat tests, and other important data to increase awareness of the current state of the game for QA and development.
• Supervised and participated in the rewrite and update of our patch checklists for all talents, spells, battlegrounds, and other related areas which significantly improved our efficiency at completing major patch test results.
• Generated countless test plans for new and existing tech through the development cycle.
• Helped management generate interview questions and interviewed potential hires, many of which I used on my team.
• Participated in Balance playtests weekly with development starting in mid-2008 until late 2009 to improve the balance and quality of Starcraft 2.
• Delivered quality feedback and suggestions on improving aspects of the game.
• Became an expert in all combat systems of the StarCraft II engine which allowed me to find countless game breaking bugs and crashes as well as quickly find overpowered or imbalanced functionality.
• Created and maintained wiki's that governed all of StarCraft II's combat functionality which allowed the rest of the QA department to take advantage of this advanced knowledge.
• Created all checklist suites for Functionality, Artificial Intelligence, and the Replay/Observer system which assured the high polish of this valuable feature.
• Entered over 900 bugs and 67 suggestions, 24 of which were implemented before launch, others are scheduled for expansions.
• Helped Develop the Out of Memory test procedure that is still used to this day.
• Trained and mentored many new testers to the team on the areas of functionality and AI.
• Became an expert on use of the StarCraft II map editor to improve testing capabilities.
• Used the editor to build custom test maps to speed up the testing of many areas of functionality.
• Overhauled the checklist method and improved it using my experience with checklists.
• Became an expert in the Diablo 3 editor, using it to create powers in LUA to improve testing and analysis.
• Mentored new analysts on proper procedures and how to spot recurring problems.
• Collated and summarized team feedback to send to development on a weekly basis.
• Helped the mobile team launch the Android version of the Mobile armory using my android expertise
• Worked directly with the mobile developers giving feedback and ideas to improve the app
• Found numerous critical bugs that were able to be fixed before product launch