SUMMARY

• Responsible and committed Business Analyst & Test Lead with 12 years of experience in IT.
• Thorough knowledge of Software Development Life Cycle (SDLC) including Waterfall, V - model & Agile methodologies (Kanban & Sprint).
• Played the role of Offshore/Onshore QA lead, leading and co-ordination with offshore and onshore functional testing team . QA lead - leading major projects.
• Played the role of Defect Manager, conducted War rooms and managed defect management calls .
• Conduct JAD sessions and work closely with product owners, subject matter experts and stakeholders to understand business needs, translate into business and technical requirements and documents user stories.
• Collaborate with product backlog managers and prioritize the product features for delivery and clearly communicate product vision and requirements.
• Drive backlog grooming sessions with Developers, other BA’s and QA’s to story size and estimate the user stories/epics in JIRA to be taken up for the upcoming sprint.
• Coordinate with various scrum teams to establish acceptance criteria and confirm capability delivery meets criteria.
• Profound knowledge in Health EDI X12 formats including 278 & 837(I, P & D), 276 & 277 EDI formats. Created specifications for X12 and XML data format standards. Familiar with different EDI integration mechanisms - Web services , FTP etc.
• Performed Integration analysis and coordinated web-services integration for a new application from scratch. Hands on experience in using SOAP UI for validating web-services .
• Conducted defect triage calls with project stakeholders and tracked open items to closure . Hands on experience in Defect tracking and Version control management tools such as Rational Clear quest and Clear case.
• Solicit and in corporate customer, stakeholder, and end user feedback and provide direction and guidance to team members while serving as a product expert.
• Act as a liaison between users of the software and the production support teams to address questions/issues, by performing root cause analysis and formulating a solution .
• Identifying Non Functional requirements related to technical aspects such as regulatory constraints, HIPAA/PHI and improving key performance indicators like Average Handling Time (AHT).
• Support SIT and UAT testing by clarifying and tracking defects till they are resolved and closed.
• Facilitated client sessions from requirements gathering through UAT.
• Ensured full coverage of design elements by maintaining a Requirements Traceability Matrix to keep track of requirements and related test cases.
• Experienced in conducting Retrospective Meeting post UAT sessions
• Very good experience in Portal Testing, 508 compliance testing, and database testing.
• Knowledge about Automation (Selenium) and test data management (IBM Optim) which was initiated in the project.

TECHNICAL SKILLS:

Domain & EDI: Healthcare claims, 835,837,276,277,999

RDBMS: Oracle 11g

Programming Languages: SQL, Core Java.

Tools: Requisite Pro, Clear Quest, TOAD, SQL Server Interactive SQL, DOORS, Microsoft Test Manager, Team Foundation Server, File Zila, Soap UI, Dev Test Tool, ALM, JIRA, Visio, JIRA X-Ray, Selenium, Edifecs

Methodology: Agile ( Kanban & Sprint), Waterfall, V- Model

PROFESSIONAL EXPERIENCE:

Confidential, Anthem, Atlanta

Responsibilities:

• Conduct JAD sessions and work closely with product owners, subject matter experts and stakeholders to understand business needs, translate into business and technical requirements and documents user stories .
• Identify, assess and solve complex business problems for area of responsibility, by analyzing the new as well as the existing requirements and performing impact analysis to identify bottlenecks up front in order to get accurate estimation of the work effort required.
• Identify and address the project risks, Issues and Dependencies.
• Collaborate with product backlog managers and prioritize the product features for delivery and clearly communicate product vision and requirements.
• Performed Integration analysis and coordinated web-services integration for a new application.
• Conducted defect triage calls with project stakeholders and tracked open items to closure. Hands on experience in Defect tracking and Version control management tools such as Rational Clear quest and Clear case .
• Solicit and in corporate customer, stakeholder, and end user feedback and provide direction and guidance to team members while serving as a product expert.
• Act as a liaison between users of the software and the production support teams to address questions/issues, by performing root cause analysis and formulating a solution.
• Identifying Non Functional requirements related to technical aspects such as regulatory constraints, HIPAA/PHI and improving key performance indicators like Average Handling Time (AHT).
• Support SIT and UAT testing by clarifying and tracking defects till they are resolved and closed.
• Drive backlog grooming sessions with Developers , other BA’s and Q
• Work closely with other team SA's, Tech leads and co- ordination with other team as well.
• Validate and demonstrate the features and the functionality delivered in each sprint to the Business Stakeholders and Users to keep them abreast with the latest changes and developments.
• Interaction with Client to understand the system requirements and expectations.

Confidential, Anthem, Atlanta

Responsibilities:

• Led the team of 10 members as Test Lead from Onshore and Offshore.
• Act as a liaison between users of the software and the production support teams to address questions/issues, by performing root cause analysis and formulating a solution
• Responsible for reporting status to the clients.
• Documentation: Document the requirements as use cases and maintain an end-to-end use case document in Confluence that helps develop functionalities that satisfy business needs.
• Leverage methods such as models and flow diagrams used to elaborate on how the system should behave to assist in the programming implementation needed for the applications.
• Support SIT and UAT testing by clarifying and tracking defects till they are resolved and closed
• Conduct JAD sessions and work closely with product owners, subject matter experts and stakeholders to understand business needs, translate into business and technical requirements and documents user stories.
• Write SQL queries to examine, create and provide data for developers to ensure they have accurate information to work on a specific LOB and Health Plan enhancements and defects.
• Create detailed Mockup Screens with explanatory remarks for a richer visual representation, used as a reference while development.
• Prepare Process Flow diagrams to keep the organization updated with the latest developments as well as explain the requirements and user stories to the developing and testing team.
• Perform testing for newly developed functionality to ensure they are aligned with the expected system behavior using selenium tool.
• Track the status of assigned tickets to insure timely completion, maintains communication with customer regarding progress of work, and notifies appropriate parties when open issues have been resolved.
• Identify and address the project risks, Issues and Dependencies.

Confidential

QA test lead

Responsibilities:

• Led the team of 10 members as Test Lead from Onshore and Offshore.
• Responsible for reporting status to the clients.
• Worked on Waterfall & Agile methodologies.
• Work closely with SA's, Tech leads and co- ordination with other team as well.
• Involved in Requirements review meetings with SA's.
• Interaction with Client to understand the system requirements and expectations.
• Became a SME for DHMO claim processing application
• Identify and address the project risks, Issues and Dependencies.
• Co-ordinate and ensure all the appropriate reviews are completed for the test scenarios and test scripts.
• Involved in Automation and test data management activities.

Confidential

Responsibilities:

• Product Test design and Execution for the Confidential Portal Application for Claims, member Enrollment, Authorization, Provider Enrollment, Provider Records Update
• Lead the team of 10 members as Test Lead. Responsible for reporting status to the clients.
• Work closely with SA's, Tech leads and co- ordination with other team as well.
• End to End Test design and Execution for the Confidential Portal Application for Claims, member Enrollment, Authorization, Provider Enrollment, Provider Records Update
• Understanding client requirements and writing system Test Scenarios and Test Cases
• Product, End to End and Regression testing
• Created Test data based on the scenarios provided for execution
• Carried out effective DB testing using SQL queries
• Execution of the Product test cases using RQM(Test management tool)
• Created and Executed Scenarios as per the inputs from onsite
• Retested the issue that has been fixed by developers to closure or reopen

Confidential

Responsibilities:

• Exploring the application to get the product knowledge.
• Involved for the Operational Maintenance.
• Posting the Bugs in IBM Clear Quest and tracking the life cycle of the bug until its closure.
• Involved in Review meeting with the development team to clarify the issues with the product.
• Verifying the bugs assigned and re-testing the same.

Confidential

QA test lead

Responsibilities:

• Followed the standards of Service Management Domain.
• Played Deputy role for the LCO.
• Learned in DXL scripting.
• Focal Point Service.
• Mercury Quality Center admin role was maintained.
• Many projects were created according to the requests raised I RMT tool.
• Worked on the Tool RMT where the ticket has been logged and the solution was given with SLA provided
• Server Maintenance - bouncing of servers.

Confidential

Responsibilities:

• Content Management tool for making the content for Confidential sites
• Site Management Tool for the managing different types of sites for the Confidential
• Confidential Backuptasks like managing sites and working with Servers
• Server Maintenance - bouncing of servers.