Sr. Program & Quality Management Resume
San Francisco, CA
SUMMARY:
- Innovative and accomplished Global IT Senior Technology Program Manager, Degree in Computer Science and Certified Project Management Professional (PMP), with 15+ years of progressive Program/Project/Quality/Change management and Leadership experience.
- Demonstrated track record of excellent Leadership and expertise in Business Strategy, Budgeting, Forecasting and Full Project/Product Life cycle.
- Proven record of leading Enterprise wide applications, large scale integration projects for mergers/acquisitions, within time and budget in collaboration with cross - functional Global teams.
- Champion and advocate for establishing, enhancing, and enforcing standards, process and policies.
- Successfully managed multimillion dollar project delivery of Financial, E-commerce, and Digital product solutions for the Banking, Automotive, Credit Card, and Healthcare industries.
CORE COMPETENCIES:
Business and Strategic leadership Program Management Project Management Quality Assurance Change Management Release Management Portfolio Management Risk Management Agile, Scrum, SAFe, Waterfall, Hybrid Operation effectiveness Budget & Capacity Management Vendor Management, negotiations Contract negotiations MSA/CSA/SOW/SLA/RFP/RFI SaaS, Continuous integration, Continuous Deployment Regulatory, Compliance, and Internal Audit support Finance & Revenue cycle ERP, Big Data, ETL, Data migration, MDM, Data Warehouse T&M, P/L, CAPEX/OPEX, Fixed Price Global outsourcing, Global delivery, Global teams, Cross functional teams, BSA/AML/KYC Sprint ceremonies (stand - ups, planning, review / demo, retrospectives) Software Development Process Improvement User stories, Product Backlog refinement, Prioritizations, Sprint backlogs, Sprint velocity
TECHNOLOGIES:
JIRA Confluence Wiki SharePoint Kanban TFS Planview MS Project ServiceNow C++ Python SQL Java JavaScript HTML J2EE CI/CD Informatica PowerCenter Quality Center Mainframe, COBOL, DB2, CICS, JCL, Confidential JBOSS Middleware, TIBCO Requirements traceability, IBM DOORS ClearQuest ClearCase Selenium Unix, Linux Schedulers, CA7 Tableau Reporting, Pivot table
EXPERIENCE:
Confidential, San Francisco, CA
Sr. Program & Quality Management
Responsibilities:
- Implemented and managed a global partnership for Bank working in partnership with CIO and SVP’s
- Translated business objectives to meaningful project plans, budget, schedule and milestones
- Enforced Agile Principles in software development throughout the life of the product, work closely with Product Owners to manage product backlogs and product releases.
- Collaborated with internal and external teams, engineering and dev team, external vendors, and product managers (local and globally) for successful delivery of projects.
- Help transition the company from Waterfall to Agile Methodology, developed roadmaps and trainings, Organized Scrum meetings, and Sprint Planning for 3 week sprint cycle.
- Managed service strategies, service level agreements, global delivery process, and quality assurance.
- Influential in enhancing Bank’s QA organization with support (grew team from 10 to over 150 staff),
- Led BSA/AML KYC programs, Managed Change requests and Emergency change requests
Confidential, Calabasas/Sunnyvale, CA
Sr. Technology Delivery Manager
Responsibilities:
- Led Confidential / Countrywide integration for Secondary marketing group. Oversaw Integration efforts across 200+ business units in Bank and external, stakeholders, partners and vendors. Responsible for ensuring project objectives, milestones, deliverables, and success criteria’s and KPI’s.
- Managed efforts of team of 150+ staff including Project/Product Managers, QA, SME’s, Release and Development team in successfully delivering the Integration work in a 3-month Release cycle.
- Instrumental in developing and implementing a Release cycle workflow with checklists to assist all business units, and enabling smooth development, testing, deployments, and release cycles.
- Managed project scope, milestones, schedule, budget, risk/issues, artifacts, negotiations, integration
- Oversaw environment buildouts for development, QA, and UAT to assist with integration efforts.
Confidential, O’Fallon/MO, Detroit/MI
Project & Test Manager
Responsibilities:
- Development/testing efforts of Credit Card global payment processing application at Confidential International, including rules for on-point authorization, and time zoning for payment processing.
- Project plans, schedules, budgets and expenditures, release cycles, automation using Confidential .
- Oversaw FROD’s enhanced manufacturing project’s financials and revenue cycle. Batch jobs in Mainframe/JCL technology, and automated runs using tolls such as CA-7 scheduler.
- Define entrance/exit and signoff criteria’s, publish lessons learned and process improvement recommendations, generate staffing/test/budget/allocation/bandwidth/ROI/KPI reports for executive management team.
Confidential
Software Developer / Team Lead
Responsibilities:
- Financial application development support for Confidential Insurance in Mainframe environment using Cobol, JCL, CICS, DB2, AS400, CLIST, JCL, VSAM, CA7, QMF, SPUFI, and SQL.
- Part of Y2K projects in analyzing impacts, implementing code changes.