PROFESSIONAL  SUMMARY:

• Confidential has defined both the functional and automation QA vision and direction for several organizations and has managed up to 145 QA resources across multiple locations.
• She established both an onsite/offshore and onsite/onshore QA organization, managed onsite/offshore development teams, and directed a configuration management team.
• She managed the QA activities for a portfolio of 230+ applications.
• Confidential is experienced with concurrently managing multiple five plus million dollar projects and initiatives.
• She is adept in the testing of multiple browser enterprise web applications, web portal technology, mobile, SOA, client/server applications, telephony, and mainframe applications.
• Confidential has been the Chairperson for the Southern California Quality Assurance Association - Los Angeles (SCQAA-LA) and has presented industry presentations related to “Specialized Testing” focusing on non-traditional automation.
• Experienced with software engineering principles and practices (RUP, Six Sigma, TQM, ISO, Agile).
• Confidential possesses a Six Sigma Green Belt certification and is a Certified Tester Foundation Level, ASTQB. She implemented departmental metrics which measure and drive quality.
• Confidential is a strong communicator who is results-oriented, with an ability to see assignments to a successful completion.
• Strengths include the ability to establish automation teams, manage departmental growth while maintaining a budget, developing team morale and managing vendor relations.

TECHNICAL SKILLS:

Technical: Microsoft Office, IE, Android, IOS, Firefox, Safari, Chrome, Visio, SharePoint, COBOL, OS/JCL, Windows, UNIX, MAC, HP, Tandem, TPF, MVS, Net Meeting, Java, J2EE, .Net, Oracle, SQL, DB2, Visual Basic, Cold Fusion, HTML, PeopleSoft, Kronos, Flexi, ADP, Guidewire Policy Center, Guidewire Billing Center, Guidewire Claims Center, Motorola CAD, Frontline, Life/70, Developer 2000, Designer 2000, Oracle Forms, Oracle Data Browser, TALX Telephony, ClearDDTS, JIRA, Git, CoreLogic Matrix, CoreLogic Realist, RPR, Transaction Desk, ExtraView, and PVCS.

Test Tools: HP Quality Center, HP LoadRunner, HP QuickTest Pro, HP WinRunner, HP Service Test, HP QA Inspect, Rational TeamTest, soapUI, FitNesse, Hammer IT, Rational Robot, Rational Test Manager.

EXPERIENCE:

FREELANCE QA

Confidential

Responsibilities:

• Participate in test runs and document any defects found. Platforms include Windows 10, Android Phone, Apple IOS Phone and Android tablet.

REALTOR

Confidential

Responsibilities:

• Leverage IT skillset to provide Real Estate clients with exceptional service.
• Provide clients with mobile app which enables them to keep up with any updates to current listings.
• Go Green whenever possible through use of paperless options and electronic signatures.
• Utilize CoreLogic Matrix, CoreLogic Realist, RPR, Transaction Desk and Microsoft Office.

Project Lead

Confidential, Los Angeles, CA

Responsibilities:

• Developed project plans, detailed requirements, use cases, test plan and test cases for volunteer tracking database and inventory system. (Part-time)

SENIOR MANAGER OF QUALITY ASSURANCE

Confidential, Brea, CA

Responsibilities:

• Collaborated with Executive Management, Managers and Directors throughout the SDLC.
• Managed a group of Confidential employees and contract staff both onsite (multiple US locations) and offshore.
• Hands on development of enterprise level test strategies, tools selections, vendor selection, budget administration, metrics implementation and test environment management.
• Established a Testing Center of Excellence (CoE).
• Activities included functional, exploratory, automation, performance, load, integration, system, component based, security, usability, FitNesse, disaster recovery, compatibility, regression and user acceptance testing.
• Supported agile software development teams which utilize Scrum. Led SOA testing activities which devised a service level test harnesses.
• Established and mentored an automation team which utilized HP QuickTest Pro and a performance testing team which utilized HP LoadRunner.
• Established a component based testing team which utilized SoapUI.
• Established a Security test team which utilized HP Web Inspect.
• Was responsible for HP Quality Center along with test and stage environment management.
• Monitored and tracked test activities and provided overall IT quality metrics to executive management.
• Mentored and developed staff by training them in SDLC and test methodologies along with facilitating ASTQB certifications.
• Manage the testing of IT related internal controls as required by Sarbanes Oxley 404 standards.
• Worked with various applications, including insurance underwriting, claims, billing and collections, Data Warehouse, agent facing applications, consumer portal web applications, document management system, payment system, banking interfaces, multi-raters, mobile, third party interfaces, KRONOS, FLEXI, Guidewire, Disaster Recovery, and regulatory data extractions.

Confidential, Carson, CA

System ENGINEERING MANAGER

Responsibilities:

• Led the integration activities which upgraded the Los Angeles Police Department’s Computer-Aided Dispatch system, Police Officer Mobile Units and Secure Wireless Communication system. Managed System Integration Test, System Acceptance Test, Cutover Planning, Operational Readiness Test and Final Acceptance planning.
• The new systems greatly improved response times, provided better coverage through secured data network, provided access to information via an Intranet (in more than 1,400 patrol cars), and a mapping capability for enhanced 911 communications and dispatches.
• Responsible for QA management, project management, client management, staff training and development, staff reviews, test plan development, test case development, test execution, mobile testing, coordinating test procedure dry runs, regression testing of software releases, overseeing configuration changes, release management, requirements gathering and analysis, conducting ROM reviews, functional specification document development and review, and statement-of-work development.

SOFTWARE ENGINEERING MANAGER

Confidential

Responsibilities:

• Managed a team of Software Engineers, Test Engineers and a Change Management group. Responsible for and established performance and load test automation utilizing Performance Studio.
• In addition led IVR Load testing activities using Hammer IT. Responsible for staff training and supervision, recruitment, budget administration, establishing web performance testing guidelines, developing testing methodologies, software configuration management, release management, analyzing and selecting commercial software, and maintaining testing and product records.
• Managed onsite and offshore development activities. Major projects included the test management and testing of a web portal used by the Mission Systems Division, and Oracle Data Warehouse (with a web front-end), an IVR timekeeping system, PeopleSoft HR, ADP 4.5 Payroll, Electronic Contract Authorization web application, disaster recovery, and various business and finance web sites. Managed the development activities for a contracts database/electronic contracts authorization web application, which supported more than 900 users.
• Acquired Six Sigma Green Belt by leading a Performance Testing Project.
• Developed and executed Disaster Recovery testing procedures for mission critical systems.

TECHNICAL LEAD

Confidential, Orange, CA

Responsibilities:

• Responsible for a team of Analysts consisting of employee and contract staff. Managed the test activities of software applications which supported large batch processing of credit bureau data along with a client server application which was used by the consumer credit team.
• Maintained schedules, problem tracking reporting, collaborated with customers, test plan and case development, test reviews and test case execution.

SENIOR BUSINESS SYSTEMS ANALYST

Confidential, Santa Monica, CA

Responsibilities:

• As a Senior Business Systems Analyst supported the analysis and testing of a GUI PC Life Insurance Quoting System and supported system changes to mainframe Cobol applications.
• Liaison between the user area and the Information Systems Department.
• Led projects, developed requirement documents, developed test plans and detailed test cases, and performed test execution.
• Utilized Paradox to manipulate databases for the input and output data for a PC Quoting System.
• Developed and executed automated regression scripts utilizing Confidential WinRunner.

CONSULTANT/PROJECT LEAD BANKING

Confidential, Oakbrook, IL

Responsibilities:

• Responsible for developing a new CICS Transaction Transfer System, which was utilized by the firms Security Fraud and Customer Service Departments.
• Duties included daily project management, managing project team, developing business system designs, acceptance test plan development, test execution, conducting post-implementation reviews, analyzing and developing detailed test cases, coordinating testing with system users, and other related assignments.
• Developed material and trained consultants on test methodologies.

BUSINESS SYSTEMS ANALYST

Confidential, Santa Monica, CA

Responsibilities:

• Validated Actuarial mathematical formulas by utilizing a VB validation tool. Under tight deadlines analyzed results and determined the origin of value discrepancies.
• Developed detailed programming specifications and Integration test plans.
• Assisted development team with debugging of code.
• Worked closely with Actuarial department and development teams.