SUMMARY:

• Fifteen years of experience in Quality Assurance Analysis and skilled in the various industries of Healthcare (Medicare, Medicaid), Telecom, Financial (marketable securities), Third Party claim management, Auto insurance claim, HR health and benefits, Property & Casualty Insurance (commercial, auto, and personal property).
• Mobile device testing
• Functional and performance testing of requirements for Client Server, Mainframe, and Web based applications using Manual testing techniques and Automation tools (QTP 6.5). Financial (Securities web - based applications).
• Also a Billing System (Verified billing transactions (bill document reformatting, amounts, schedules, recipients, check processing, electronic funds transfer processing). Also, credit card accounts (call center 1 year).
• Telecommunication solutions (Ordering, Tracking, and Billing).

HIGHLIGHTS:

• Agile SDLC
• ALM, Jira, Team Foundation (visual studio)
• Waterfall SDLC
• Advance Excel (macros, vlookup, pivot tables)
• Project management and meet deadlines
• Develop test strategies, test plans, scripting (step-in and out), user stories, and execution
• Strong problem solving, drill down to details and troubleshoot root causes
• Strong verbal and written communication skills
• Defect Management and tracking
• Aptitude to mentor less experienced co-worker
• Proactive at communicating, collaborating, and analyzing requirement data with Developer, Business Analyst, Project Manager, Systems Architect, 3rd party resources (DAS developer), and End-users.
• Requirement transfer to user story or step-in
• SQL (Join statements) - Microsoft Sql Server, Oracle 11g, and MicroStrategy
• QTP (run, record, modify, and update)
• Aptitude to learn new systems and software
• Interpersonal skills with offshore teams
• Aptitude to learn new systems and software
• New System implementation
• System Integration Testing (SIT)
• User Acceptance Testing (UAT)
• Altered XML files for integration
• TIBCO - Web Services
• ETL - validation of data
• Maintenance testing (production support)
• Mobile Device Testing
• API testing (Xml and JSON)

EXPERIENCE:

Confidential

Technical Analyst, New Albany, OH

Responsibilities:

• Test various types of Mobile devices with different operating systems (IOS and Android)
• Evaluate Client requirements against the scope of the project, identifying and addressing any product gaps for the implementation
• Support the various testing phases, which include API integration, End to End testing, and User Acceptance
• Directly support the Client’s developers with the integration to the API specification. Support and answer questions regarding specifications and how to develop code per the specification
• Provide technical support to our Clients during all testing phases
• Triage and troubleshoot client API issues
• Assist with encrypting and decrypting API content
• Perform direct gateway testing via submission of API requests via an IDE or SoapUI
• Validate Production moves, including s and keys for credential security
• Review new API Specification, test, and internalize for Client Support
• Execute on regression testing with the Client
• Address and resolve testing defects both internally and with Client, working closely with internal support teams.
• Responsible for detecting potential issues, supporting the Clients and implementing solutions when issues threaten to delay the project timeline, business operations, or the overall relationship.
• Creating, utilizing, and enhancing documents/deliverables necessary for providing exceptional support services.

Confidential, Dublin, OH

Sr. IT QA Advanced Analyst

Responsibilities:

• Primary duties were to create test strategy, level of efforts, test plans; write and/or update test scripts, and execute test scripts based on requirements.
• Integration testing, web-services testing, and database testing.
• Excellent problem-solving skills along with the ability to understand and apply analytical judgment.
• Managed (reported, tracked, replicated, root cause analysis) defects discovered during testing.
• Big data sets that are so voluminous and complex that is analyzed.
• System Integration Testing (SIT) of 2 to 3 project change orders per release.
• Mapped Requirements Traceability to test cases.
• Integration tested various new projects that impacted core system applications.
• Worked on crucial projects requiring complex analysis and knowledge of system.
• Retest defects discovered in production (web services, database, provider, recipient, financial, EDI).
• Strong verbal and written communication skills.
• Strong interpersonal skills with off-shore team members.
• Test on modifications to TIBCO Web service was performed via inbound and outbound files.
• User Acceptance Testing (UAT) when scheduled to smoke test and validate system prior to production updates. After work hours established on as needed.
• Communicated, collaborated, and analyzed requirement data with Developer, Business Analyst, Project Manager, and Systems Architect. Plus additional 3rd party application resources (Ohio DAS developer)
• ALM 11.5, Oracle 11g, Xml files, iTrace, Sharepoint, TIBCO, Soap UI, Pulse (Juniper) VPN, EDI, Internet Explorer 11
• Business Intelligence Analytical Reporting (BIAR), Haven for Healthcare (Tableau based interactive dashboards).

Confidential, Dublin, OH

Sr. IT QA Advanced Analyst

Responsibilities:

• Primary duties were to create test strategy; test plans, write and/or update test scripts, and execute test scripts based on requirements.
• Excellent problem-solving skills along with the ability to understand and apply analytical judgment.
• Validating Ethernet and additional telecom connections for business wholesale.
• Managed (reported, tracked, replicated, root cause analysis) defects discovered during testing.
• Big data sets that are so huge and complex that is analyzed .
• User Acceptance Testing (UAT) of 2 to 3 project change orders per release.
• Mapped Requirements Traceability to test cases.
• Modified, validated, and verified XML file transfer between servers.
• Communicated, collaborated, and analyzed requirement data with Developer, Business Analyst, and Project Manager. (virtual meetings with global resources).
• Monthly UAT resource to smoke test and validate system changes prior to the release updates.
• Validate the migration data of three different Legacy applications that were needed to set up wholesale orders, billing, and tracking into one web based application.
• Validated billing transactions (debit card, credit card, and check processing).
• Level 1. Remedy Change Management.
• ALM 11.5, Microsoft SQL 2010, Xml files, full system (end to end), regression, sanity, smoke, and User Acceptance Testing, Rally, Internet Explorer 11.
• Mainframe back-end batch processing (JCL, menus, libraries, and Job commands), front-client server, middle tier, web based.

Confidential, Columbus, OH

Sr. IT QA Advanced Analyst

Responsibilities:

• Agile SDLC and Waterfall SDLC.
• Validate the migration data of four different applications that were needed to set up loan request (collateral of marketable securities) into one web based application.
• Primary duties were to create test strategy; test plans, write and/or update test scripts, user stories, and execute test scripts based on requirements. Testing 2 to 3 projects per release.
• Excellent problem-solving skills along with the ability to understand and apply analytical judgment.
• Managed defects discovered during testing.
• Communicated, collaborated, and analyzed requirement data with Developer, Business Analyst, and Project Manager. (virtual meetings with global resources).
• ALM 11.0, Microsoft SQL 2010, full system (end to end), regression, smoke, and User Acceptance Testing, Rally, KYC, LGD Calculator, Internet Explorer 11, Odyssey Client, and RSA Token.

Confidential, Columbus, OH

Sr. IT QA/Testing Analyst

Responsibilities:

• Validate claims payments (types of payment processed, single payee, multiple payee, reserves vs exposures, check processing).
• Primary duties were to create test strategy; test plans, write and/or update test scripts, and execute test scripts based on requirements.
• Excellent problem-solving skills along with the ability to understand and apply analytical judgment.
• Managed defects discovered during testing.
• Validated various billing transactions (credit card, debit card, and check processing).
• ALM 11.0, Microsoft SQL 2010, full system (end to end), regression, smoke, Internet Explorer, Mozilla Firefox, Cytrix.

Confidential, Cleveland, OH

Sr. IT QA/Testing Analyst

Responsibilities:

• Web-based testing of HR health & benefit insurance applications used by small to Mid-market sized companies.
• Agile SDLC and Waterfall SDLC.
• Maintenance testing of requirement changes to a web-based application to create web pages and the objects created by the administrative tool.

Confidential, Columbus, OH

QA/QC Analyst

Responsibilities:

• Project was in end-of-line audit verification specific to MIPPA and PDP Employer products.
• Validate the quality of the product per requirements specified by the client.
• Satisfied compliance requirements of clause listed in the ISO 9001:2008 Quality Management Systems.

Confidential, Cleveland, OH

Sr. IT QA/Testing Analyst

Responsibilities:

• Primary duties were to create test strategy; test plans, write and/or update test scripts, and execute test scripts based on requirements.
• Verified billing transactions (bill document reformatting, amounts, schedules, recipients, check processing, electronic funds transfer processing).
• Collaborated with Business Analyst and Developers.
• Web based, billing interface server. COBOL (JCL).

Confidential, Dublin, OH

IT QA/Testing Analyst

Responsibilities:

• Primary duties were focused on creating and execution of scripts (Step in and out; and/or test case stories).
• Validated and verified data conversion and mapping of the ETL client data from additional acquired businesses (2 others) to the existing Confidential (Avizent) system.
• Database testing of web-based application against Microsoft Server 2005.
• Validated claims payment transactions (types of payment processed, single payee, multiple payee, reserves vs exposures, check processing)
• Excellent problem-solving skills along with the ability to understand and apply analytical judgment.
• Maintenance testing of 2 to 3 project change orders per release
• User Acceptance Testing (Alpha Testing) responsible for assisting with the (users) and updating scripts (after recommendations from users).
• Databases - Microsoft SQL 2005. Experienced to the level of creating join statements.

Account Manager

Confidential, New Albany, OH

Responsibilities:

• Resolve issues about cardholder questions and complaints. Responds to telephone inquiries and concerns regarding credit card billing errors, disputed transactions, misapplied or incorrect payments.
• Demonstrated time management skill and very competent customer service engagement for up to 150 calls daily. Successful in cultural diversity.
• Achieved in core competencies, corporate growth, and incentives.

Confidential, Columbus, OH

IT QA/Testing Analyst

Responsibilities:

• Primary duties were to create test strategy; test plans, write and/or update test scripts, and execute test scripts based on requirements.
• Worked on crucial projects requiring complex analysis and knowledge of system.
• Assigned multiple (2 to 3) projects per a Release cycle. Testing of exclusive and/or shared program modules for specific Business Rules.
• Provided maintenance support for extensive types of issues discovered in production. Also production defect SLA management.
• Collaborated with the off-shore developers on certain projects.
• Other types of projects were web-based and network printer testing.
• Very broad experience testing front-end client applications (C++, and web based, Java, .Net) and back-end mainframe servers (AS400).
• Help with less experience co-workers on projects.
• Quality Center 8.2, Oracle, and Microstrategy 7, maintenance full system (end to end), regression, smoke, mainframe back-end batch processing, COBOL (JCL, menus, libraries, and Job commands), front-client server, middle tier, web based, network printing. Desktop applications (multiple screens), and IMS Virtualization.
• Primary duties were to create test strategy; test plans, write and/or update test scripts, and execute test scripts based on requirements.
• Excellent problem-solving skills along with the ability to understand and apply analytical judgment.
• Managed defects discovered during testing.
• Communicated, collaborated, and analyzed requirement data with Developer, Business Analyst, and Project Manager, System Analyst. (virtual meetings with global resources)
• Verified billing (amounts, schedules, recipients, check, electronic fund transfers).
• Performance (QTP 6.5) UFT on web-based (.Net) agency system for VIN number validation.
• Quality Center 8.2, Oracle 8i, front-client server, mainframe back-end batch processing, COBOL (JCL, menus, libraries, and Job commands) and front-end client server. QTP 6.5, Desktop applications (multiple screens), and IMS Virtualization.