TECHNICAL EXPERIENCE:

Proficient in Microsoft Word, Power Point, Excel, Outlook, Power Manager, Mantis Bug Tracker, Linux, Selenium for automation, SQL, internal support tracking software systems, website browsers, DU, LP, FHA Connection, Mortgage Banking Quality Review Database, Oracle, Image Retrieval, Fidelity, SAR, CICS, Datatel, Encompass, InDesign, IMovie, Lotus Notes, and some Garageband

WORK EXPERIENCE:

Software Quality Assurance Analyst

Confidential, West Bend, WI

Responsibilities:

• Carries out processes and procedures to ensure that all information systems products and services meet organization standards of quality and end - user requirements
• Writes test plans and cases for assigned project work review of requirements and discussions for software releases
• Creates manual test scripts to be used for testing product and project releases
• Reports defects and problems that occur during the testing using Mantis Bug Tracker
• Tracks and communicates defects to the development team during development, alpha and beta testing
• Retests and verifies all resolved bugs during a given project schedule
• Assists with answering and troubleshooting support calls for our customers
• Provides the defect status and quality metrics to the project manager while working to ensure bugs are resolved in a timely manner as dictated by the project schedule
• Proactively identifies potential issues by assessing and utilizing our weight scales, blood pressure monitors, thermometers, glucometers and pulse oximeters from our manufacturers to ensure product reliability daily
• Participates in software walkthroughs and weekly Sprint meetings for the preparation for the migration to testing phase

Configuration Quality Assurance Analyst

Confidential, Mequon, WI

Responsibilities:

• Tested website software releases according to testing instructions and documentation provided
• Executed test scripts manually by utilizing automated testing tools
• Ran SQL scripts to verify settings in the database
• Identified, investigated, documented and tracked outstanding software issues
• Participated in the creation and maintenance of procedures and processes designed to provide quality software releases to our clients
• Analyzed change requests from our clients to determine best options for website modifications to meet our clients’ needs. Worked as a part of our Confidential team to collaborate with system developers, programmers and business analysts to meet clients’ needs while maintaining system integrity to ensure accuracy
• Completed Quality Assurance Testing, User Acceptance Testing, Internal Acceptance Testing and Production Testing to ensure adequacy and accuracy for our clients’ software business needs timely and accurately

Operations Associate

Confidential, Pewaukee, WI

Responsibilities:

• Oversaw, created, and implemented processes, procedures, efficiencies, and best practices while maintaining consistency in Loan Operations department
• Compiled department data into Excel graphs to display company trends needed for areas of improvement
• Handled Rush Requests for Loan Officers/Originators
• Reviewed appraisals, budgets, insurance documents, Declarations and Bylaws, HOA certification and offers to purchase before submitting to our condo approval company for approval for our borrowers within 72 hours upon closing for approval

Quality Assurance Analyst

Confidential, Milwaukee, WI

Responsibilities:

• Conducted audits through computer software systems to ensure Mortgage Banking-
• Servicing and Default is in compliance with regulatory guidelines, investor requirements and internal policies and procedures under company deadlines
• Analyzed underwriter approval and denial recommendations to determine income and repayment ability, assessed borrower hardship, Reviewed escrow analysis and analyzed housing expenses and modification proposals through FHA, VA, Government, Freddie Mac and Fannie Mae investors to determine resolution
• Reviewed recommended foreclosure prevention alternative offered to homeowners and ensured all investor/insurer guidelines were followed; performed research and analysis on risk information
• Trained new employees on processes and procedures of performing quality audits and created shadowing opportunities to solidify learning
• Created PowerPoint job aids on new business procedures to ensure consistent practices in the department
• Provided timely and accurate database maintenance as well as updates and corrections in all computer systems

Confidential Specialist

Confidential, Menomonee Falls, WI

Responsibilities:

• Performed a variety of Confidential tasks including handling loan disbursement requests, processed disbursements, prepared loan demands and reconveyances
• Maintained loan and disbursement files, responded to routine customer inquiries, performed coding renewal processing, prepared and submitted documents, data and records according to department procedures and government regulations handling payments for hazard insurance premiums property taxes

Account Processing Specialist

Confidential, Milwaukee, WI

Responsibilities:

• Researched and resolved customer account discrepancies from Item Processing shops including double posted items, missing deposits, cash letter differences, listing errors, over items, return items, and encoding errors. Researched items that came into our bank from other financial institutions, Federal Reserves and our customers

Recruitment Telecounselor

Confidential, Milwaukee, WI

Responsibilities:

• Placed recruitment calls to prospective students to encourage enrollment, provided information to high school students, gave students and their families tours of Confidential, and performed data entry