Pega Programmer Analyst Resume Toronto - Hire IT People

SUMMARY

Over 5 years of Pega Programming experience, Pega 7.1 CSA Certified
Over 15 years of IT/Systems related experience
Over 20 years of experience in P & C insurance business processes and products
Experience in agile Scrum and full life cycle of software development
Experience in relational database, technical tools and operational processes
Customer service oriented

PROFESSIONAL EXPERIENCE

Confidential

Pega Programmer Analyst III

Responsibilities:

As member of the Actuarial Systems Team, analyzed, programmed and unit tested a number of Pega PRPC 6.3 projects both operational (Business) and non - operational (IT)
Pega Projects related to Insurance Rating and Underwriting Rules
Coordinated activities of a number of Projects with SDLC and agile Scrum teams from initiation to implementation and deployments to various environments
Created Technical Design Document to communicate design ideas effectively
Collaborated with Business BA, IT Pega BA and QA Test Lead in the formulations and review of BRD, SRS and Test Plans respectively
Worked as a Defect Co-coordinator, reviewed defects that impact Pega and/or Front-end calling applications
Resolved conflicts between Pega projects and recommended and validated retrofits
Performed Unit Regression Testing using Scenarios in UAT Regression environment
Performed Massive Integration Testing comparing Pega changes to Proposed Rating Calculator changes
Analyzed PrePod Regression test results and on call for Post Implementation Testing
Used tools like Kanban Boards, HP Service Manager and Quality Center to track IMs/PMs and defects respectively
Resolved and coordinated a number of Production Incidents and Problems between different teams like Actuarial, Underwriting and Coe-Pega
Analyzed Pega, Java, XML, CSS, HTML to satisfy ad hoc business inquiries

Confidential

Technical Specialist

Responsibilities:

Developed control procedures for smooth operations, and configured tools, consoles and BI applications for Staging and Warehousing processes
Responsible for analyzing and troubleshooting the extraction, transformation and loading processes to consolidate source data from Intact subsidiaries that is consumed by Insight BI and Confidential BI software and various target applications
Analysis, configuration and administration of Crystal Reports under Business Objects XI platform
Analysis of MS Visual Basic code and SQL code, debugging and building VB client apps
Developed SQL queries to administer, configure and debug applications and reports
MaxxVault and LibertyNet DMS administrator, configuration and technical support
Development, maintenance, and administration of Facta Vera Cheque Printing application
Translated user reported issues into defect specifications that are routed to the DEV group
Developed documentation such as application support guides, requirements and participated in building support policies and standards
Performed MS-SQL 2000/2003 database administration
Responsible for administration and customization of configuration management tools, namely, IBM Rational ClearQuest and ClearCase
Managed the application development releases to QA, UAT and Production environments using IBM ClearCase and TortoiseSVN tools
Worked closely with the technology teams to define implementation schedule and maintenance schedule by application
Monitor and analyze support logs for continuous improvement

Confidential

Quality Assurance Analyst

Responsibilities:

Created and executed test plans, following up on any variances that may occur during testing
Prepared defect reports and provided impact analysis
Offline Claims Migration, Insurance Policy Transaction Management System, MS CRM Claim Loss Adjusting System, Automated Testing using Test Complete

Confidential

Claims Adjuster

Responsibilities:

Investigated and adjusted all aspects of physical damage automobile and motorcycle claims

Confidential

Production Support

Responsibilities:

SMART Database/Netware 3.11 support and administration, MS EXCEL MS Access DBMS SQL
Month and Year-end Financial, Statistical reporting using Master and Transaction files
Supported business units, satisfied requests for ad-hoc reports
Determining why clients have outstanding amounts, issue cheques and maintain reserves
Setting up and maintaining Pre-Authorized payment accounts, posting premiums and cash
Suspending or Cancelling client accounts based on account evaluations

Confidential

Systems Executive

Responsibilities:

Responsible for implementing an insurance module at seven branches including backup procedures, migrated data and programs to the new COBOL/UNIX based system
Coordinated with WIPRO hardware/UNIX vendor representatives for support
Developed and maintained Micro Focus COBOL programs dealing with transaction processing and reports, managed UNIX user accounts and maintained UNIX shell scripts
Provided end user support and training to Branch operations staff

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