SUMMARY:

• I am a Senior Level Quality Assurance Analyst with Twelve years of experience in Software Quality Assurance Testing in both Lead and Contributor roles.
• My experience includes Test Plan and Test Case development, Manual and Automated test execution and scripted deliverables using tools like HP Quality Center, Rational Quality Manager, NeoLoad and Tosca.
• I’ve acted as a liaison or QA project lead to assure business needs were met.
• I performed data conditioning and verification using DbVisualizer and Microsoft SQL Server Management Studio to perform SQL operations in an Oracle Database.
• I setup test environments on various hardware platforms and operating systems. Using tools such as HP Quality Center, RQM, JIRA, Razor, Bugzilla, Mantis Tivoli Foundation Suite and QuickBase, I have performed defect resolution, debugging and reporting. I also have experience in an Agile development environment.
• I am capable of playing a combined contributor role, and demonstrate excellent team and communication skills.

SOFTWARE:

• Rational Quality Manager
• Tosca
• NoeLoad
• HP Quality Center
• QuickBase
• DbVisualizer
• JIRA
• Razor
• Bugzilla
• Mantis
• VERITAS NetBackup 3.4, 4.5, 5.1 and 6.0
• VERITAS NetBackup Vault
• Symantec BackupExec
• VERITAS File System
• VERITAS Cluster Server
• SUN/Solaris
• HP - UX
• IBM - AIX
• Linux
• Windows
• Novell
• NT
• MPE/ix
• SUN Enterprise Ultra E10K, E3500, E4500, V880, V445
• SUN SPARC and UltraSPARC servers and workstations
• Confidential 9840 and 9940 Tape Drives
• LTO Tape Drives
• HP 9000 (H-Class, K-Class, I-Class, N-Class, R-Class, L-Class, V-Class, A-Class)
• STK Powderhorns, sl8500, 9310, L700 and L180.

PROFESSIONAL EXPERIENCE:

Confidential, St Paul, MN

Quality Assurance Analyst (Consultant)

Responsibilities:

• Review, interpret, and clarify system and user interface requirements in the form of High Level Requirements, Use Cases, Process Diagrams, Entity Relationship Diagrams, and Wireframes.
• Design and create detailed test plans for software testing.
• Design and create detailed test scenarios and test cases for software testing.
• Establish test entrance and exit criteria.
• Confirm and report on testing status.
• Provide testing estimates.
• Organize and prioritize features and test cases.
• Write and Execute T - SQL test scripts using Microsoft SQL Server Management Studio.
• Perform functional, regression, security, and accessibility testing.
• Use Tivoli Foundation Suite software to track and report problems in detail.
• Produce evaluated test reports and take part in software walkthrough.
• Successfully, participate in a Team of Business Analysts, Developers and Quality Assurance Analysts to release a Rewrite Project

Confidential, Eau Claire, WI

Quality Assurance Engineer

Responsibilities:

• Create and document test plans and test cases.
• Write test scripts, execute test cases and document results using Rational Quality Manager.
• Analyze test data and identify trends and/or problem areas and their root causes.
• Perform Test Coordination activities such as test planning, test execution coordination and conduct test status and defect meetings.
• Manage the QA Test environment configuration.
• Develop and maintain functional and load test scripts, execute test cases and document test results using Rational Quality Manager, NeoLoad and Tosca.
• Develop and maintain process to identify discrepancies, report incidents, and validate actual test results vs. expected.
• Perform platform automation testing activities on multiple environments using Tosca.
• Provide technical support for testing approaches and automated script execution throughout the QA life cycle.
• Assign daily work tasks to QA Team Members and maintain maintenance log.
• Assist in evaluation of new tools.
• Assist in maintaining the QA Test environment toolset and configuration.
• Conduct code & design review sessions with QA developers to validate adherence to coding standards, best practices and process compliance.
• Provide input to IS Standards if existing standards require modifications or changes.
• Constantly monitor work to ensure the highest level of quality.

Confidential, St Paul, MN

Quality Assurance Engineer (Consultant)

Responsibilities:

• Perform Quality Assurance role in planning and manual UAT testing Confidential Wealth Management applications as assigned. Including WealthStation, OnBoard, PIP/SWP, WebKYC/OmniKYC, WebApply, Pluto and Phase3 applications. Including Lead QA role on Online WebApply testing.
• Write and Review Test Cases, Test Sets and Requirement Coverage in Quality Center.
• Perform all forms of testing including System, Regression and Smoke tests.
• Log, track and communicate defect reporting. Create Defects using Quality Center to report issues to Developers and Management. Followed up on defect resolution with Developers and Business Analysts to drive issues to completion through successful retest of issues.
• Perform test data preparation and conditioning.
• Provide timely status updates and escalation of issues.
• Track and maintain requirement changes.
• Participate with high level test validation.
• Perform Test Case Review with Business Line Managers.
• Create documentation and provide, as needed using Word, Excel and SharePoint.

Confidential, St Paul, MN

Quality Assurance Engineer (Consultant)

Responsibilities:

• Lead and Perform Quality Assurance related to projects assigned, including Write and Review Test Plans, Test Cases and Test Reports for hardware validation of St Jude’s Ensite Velocity and Workmate systems and components . Perform manual testing of the applications that run on the Ensite Velocity and Workmate systems.
• Perform all forms of testing including System, Regression and Smoke tests.
• Perform Business Analyst role for testing of applications used to support the development team, including Perforce and JIRA.
• Perform analysis and support to field engineers for issues with St Jude’s Ensite Velocity and Workmate systems.
• Assist System Engineers with setup and configuration of Linux and Windows systems for lab and developer use.
• Provide time and schedule estimates for QA work on projects.
• Tracked and maintained requirement changes and defects and communicated with members of the projects I worked. Created Defect reports using Razor to report issues to Developers and Management. Followed up on defect resolution with Developers and System Analysts to drive issues to completion . Retest issues as needed.
• Create documents and participate in approval of documents in Windchill. Work with other staff throughout the approval process via the Change Request process in Windchill.

Confidential, Minneapolis, MN

Quality Assurance Analyst

Responsibilities:

• Lead and Perform Quality Assurance related to projects assigned, including Write and Review Test Cases for testing of the eFan, 3M, McQuay, Confidential and Autolite Loyalty websites .
• Perform all forms of testing including System, Regression and Smoke tests.
• Assure the Customer Loyalty websites usability and they conform to standards, including formatting, text, images, modals, forms and links.
• Test website content against sample files to verify accuracy of text data and instructions. Also, verify content and text in Emails sent from the websites to customers and managers.
• Check website data against database tables using Microsoft SQL Server Management Studio.
• Test Export and Import functions to and from Excel spreadsheets to the websites.
• Provide time and schedule estimates for QA work on projects.
• Tracked and maintained requirement changes and defects and communicated with members of the projects I worked. Created Defect reports using Excel to report issues to Web Developers, Business Analysts and Management. Followed up on defect resolution with Developers and Business Analysts to drive issues to completion by deployment date .

Confidential, Minneapolis, MN

Quality Assurance Analyst

Responsibilities:

• Perform Quality Assurance related to projects assigned, including Lead QA, Write and Review Test Plan for testing of the Million Miler Gift website and e-mail Campaign. Test all United Airline Customer Loyalty E-mails and DMMP/IMMP E-mail Campaigns. Communicate with team members to keep them updated and provide status of testing efforts .
• Perform all forms of testing including System, Regression and Smoke tests.
• Assure the Customer Loyalty e-mails conformed to standards, including formatting, text, images, use of special characters and links.
• Test e-mail content against sample database files to verify accuracy of variable data such as account numbers, promotional codes, names and mileage information.
• Grey-box testing of HTML code for correct text, image and link information. Also for use of Alt Tags.
• Test foreign language e-mails for proper translation and localization.
• Tracked and maintained requirement changes and defects and communicated with members of the projects I worked. Created Defect reports using Mantis to report issues to E-mail Developers, Specialists and Management. Followed up on defect resolution with Developers and Specialist to drive issues to completion by deployment date .

Confidential, Red Wing, MN

Quality Assurance Analyst

Responsibilities:

• Assist QA Manger with startup of new QA group to take over for work previously being done by BAs.
• Attend design and review walkthroughs of xStore Point of Sale system being implemented to replace current in-house developed system at the Store and Corporate levels .
• Translate Business and Functional Requirement documentation into test requirements.
• Create and maintain test plans, cases, scripts, use cases, traceability matrix and various testing checklists and share them with the project team.
• Manage Test effort against project schedule and regularly report to QA Manager.
• Develop and execute system, integration, smoke and regression testing of the xStore Point of Sale system and related applications. Develop and run automated tests using vendors xml based tool xUnit.
• Setup, configure and maintain test lab for Point of Sale project. Work with project developers and Database Administrators to Prepare and maintain test data used in test scenarios.
• Analyze test results to identify defects. Document and track defects using Vendor and internal tracking system . Resolve discrepancies with vendor and internal technical personnel and retest as required.
• Assist QA manager and staff in setting up new QA group at Red Wing. Assist others with their projects as needed and when there is overlap between projects.

Confidential, Oakdale, MN

Senior Quality Assurance Analyst

Responsibilities:

• Lead all aspects of Quality Assurance related to projects assigned, including Write and Review Test Plans to test quality of the Confidential Applications FRED and EPIC. Communicate with team members to keep them in the loop and provide status of testing efforts.
• Lead QA on Import/Export of customer account data used in dialing campaigns and Default Prevention Forms automation projects.
• Performed test planning and preparation, as part of overall development team and reviewed and refined project documentation. Defined test objectives and plans for each release. I was Responsible for managing the evaluation, recommendation and implantation of manual and automated testing strategies.
• Executed manual and automated test plans and scripts associated with a new release of software and production changes. This included new features and regression testing of existing features, User Interface, batch processes and IVR/Dialers.
• Perform all forms of testing including System, Regression and Smoke tests.
• Tracked and maintained requirement changes and defects and communicated with members of the projects I worked. Created Stories, Tasks and Defect reports using QuickBase to report issues to Software Development and Management in an Agile testing environment. Followed up on defect resolution with Developers to drive issues to completion in a timely fashion.
• Acted as a liaison or QA project lead to assure business needs were met and priority on issues were handled in a way to satisfy their needs. Also work with Business Associates in creating test plans for UAT testing and assisted as needed.
• Conditioned data for testing in an Oracle database using SQL (DbVisualizer tool). Wrote and maintained basic SQL scripts used to find and condition data.

Confidential, Mendota Heights, MN

Quality Engineer/Software Tester

Responsibilities:

• Write and Review Test Plans to test quality of Quantum’s StorNext File System and Management Suite.
• Lead tester on testing of new HP backup devices and Xsan on MacOS.
• Execute Test Plans and Cases to assure StorNext is performing and functioning as expected prior to release to customers. This includes new features and regression testing of existing features.
• Perform all forms of testing including System, Regression and Smoke tests.
• Create detailed CRs using Bugzilla Apple’s Radar to report issues to Software Development and Management. Follow up on reported issues and work with Developers to drive issue to resolution.
• Set up test environments on various Operating Systems including RedHat 4 and 5, SuSE 9, 10 and 11, Windows XP, 2003 and 2008, MacOS, Solaris, HPUX and AIX. This includes installs of the OS, Installation and Configuration of StorNext and SAN configuration to share Disk Luns and storage devices.
• Provide high level troubleshooting to resolve problems and maintain high availability StorNext configurations.
• Write scripts to automate Test cases.
• Write documentation and instructions for set up and running test cases.
• Provide installation, patching, administration and support of lab Linux/Unix Servers.
• Provide installation, administration and support of lab Windows servers.
• Provide installation, administration and support of SAN switches and Storage Device including Disk and Tape Libraries.
• Assist Sustaining team with recreating customer issues and test solutions.