TECHNICAL SUMMARY:

Software: Microsoft Dynamics CRM Informatica SAP SharePoint CITRIX Salesforce

Testing: Microsoft Test Manager (MTM) Team Foundation Server (TFS) HP QuickTest Professional (QTP) IBM Rational Manual Tester Selenium Jira Confluence DevTest DevTrack TestRail Jenkins Biometrics Adobe CQ5 Postman Swagger Kibana MySQL Workbench

Networking: Cisco Prime SolarWinds NMS Cable Analyzer (Fluke) SSH Application (Putty)

OS: Windows Active Directory XP Vista 7 8 10 Mac OS X Linux Linux OS

MS Office: 2003, 2007, 2010, Office 365

WORK EXPERIENCE:

Confidential, Orlando, FL

Software Quality Analyst

Responsibilities:

• Act as application domain subject matter expert.
• Provide authoritative assessment and analysis of the characteristics and behavior of software features, products, and systems as required for defining Quality Assurance processes.
• Determine critical points of failure in software revisions, features, products and systems.
• Define impact and risk assessment of application revisions.
• Assure compliance with established quality processes and procedures throughout the software lifecycle.
• Write, review and approve test plans for manual and automated testing processes.
• Perform manual testing of software features, products, and systems.
• REST API testing using Postman for requesting availability, pushing rates, and creating profiles.
• Use MySQL Workbench to check tables and flags after changes are made in the extranet.
• Real time log aggregation, analysis, and querying using Kibana.
• Diagnose and document production system issues.
• Coordinate with the team members, QA Engineers, and Help Desk to improve Quality Assurance processes.
• Analyze application and process metrics to provide feedback to management, development teams, and product management.
• Provide leadership in subject matter expertise and quality assurance processes.
• Responsible for quality of processes for developing and implementing software revisions.
• Responsible for preventing the introduction of software defects into the production environment.
• Assess resources required to meet quality assurance goals.
• Attend meetings and communicate with management and other departments as the official Quality Assurance representative from the development team.

Confidential, Orlando, FL

QA Solution Specialist

Responsibilities:

• Created test plans and test templates.
• Ensured that all bugs were reported efficiently, concisely, and with all necessary information.
• Managed the workflow for any bug fixes or solutions provided.
• QA experience in all phases of life cycle, including requirements gathering, risk analysis, project planning, scheduling, testing, and defect tracking.
• Proficient in SDLC and STLC with both Agile and Waterfall Methodologies.
• Created test cases and developed test suits based on use cases and user stories.
• Performed Integration, Load, Functional, Regression, Stress, Sanity, Smoke, and Acceptance Testing.

Confidential, Baton Rouge, LA

QA Tester

Responsibilities:

• Created test plans and test templates via Jira and DevTest.
• Ran automated game testing using Jenkins and Biometrics.
• Tracked and reported bug crashes using DevTrack and Jira.
• Used Adobe CQ5 to create test plans on newer, incoming features such as Mobile/Responsive web design.
• Gauged web store user interaction via Google Analytics.
• A/B Tested how the customer used the web store by using duplicate web store pages to push customer service.

QA Tester

Confidential, Baton Rouge, LA

Responsibilities:

• Ensured that all bugs were reported efficiently, concisely, and with all necessary information.
• Managed the workflow for any bug fixes or solutions provided.
• QA experience in all phases of life cycle, including requirements gathering, risk analysis, project planning, scheduling, testing, and defect tracking.
• Proficient in SDLC and STLC with both Agile and Waterfall Methodologies.
• Lead Scrum meetings with the QA team, QA manager, Project Manager, and developers.
• Worked with developers and business analysts in application design and document reviews.
• Created test cases and developed test suits based on use cases and user stories.
• Performed Integration, Load, Functional, Regression, Stress, Sanity, Smoke, and Acceptance Testing.
• Performed cross - browser testing on different OS (Windows, MAC OS) and different browsers (Safari, Chrome, Firefox, Opera, IE).
• Assured quality with final checks using Quality Center.
• Worked with management team to coordinate testing team onsite and outsourced resources to ensure project was completed within constraints.
• Responsible and accountable for updating project team.

Confidential, Baton Rouge, LA

Owner, Business Analyst

Responsibilities:

• Setup, tested, and configured desktops, laptops, and printers for home and small-business users.
• Gathered and documented requirements from customers to identify desired support needs.
• Defined business needs by analyzing and documenting business processes.
• Setup/repaired LAN and Wi-Fi networks for home and small-business users for network security.
• Resolved technical issues for clients in person, on the phone, and through e-mail.
• Diagnosed, reinstalled, configured, and repaired computer systems and software.
• Diagnosed mobile and tablet software issues and removed mobile clutter.
• Setup, tested, and configured new phones/tablets for users.

Business Analyst

Confidential, Baton Rouge, LA

Responsibilities:

• Mentored, hired, and supervised student workers.
• Automated testing of Workday using Kainos Smart.
• Ensured regular communications with site business partners and leadership.
• Tested proposed wireless network access point expansion on Confidential for costs, range, and optimal settings.
• Plan and review test scripts, test data and perform user acceptance testing.
• Involved in creating project timelines.
• Used SAP to create purchase orders for various wireless and networking equipment.
• Solved engineering lab connection problems by upgrading 7 HP Switches and moving access points.
• Configured Confidential routers, switches, wireless LAN access points, and other hardware equipment.
• Documented/Updated Confidential wiki pages with configuration instructions and photos for records and review.
• Used scripts and management procedures in Active Directory to provision/de-provision users.
• Did periodic risk assessments while being aware of the costs associated with such action, potential consequence of not taking action, impact on users, effort required, as well as the scope of the action.
• Supported architecture, implementation, and maintenance of Confidential 's networks: Storage Area Networking, Firewalls and Intrusion Detection/Prevention devices, and VPN concentrators for Network Security.

PC Analyst

Confidential, Baton Rouge, LA

Responsibilities:

• Traveled to clients' homes to repair consumer devices, including PC, Mac, laptops, printers, routers, etc.
• Worked remotely by phone and laptop platform to walk customers through repairs and solve problems.
• Measured performance of staff, operations, technology, and services.
• Documented client information, hardware details, and financial records for client/company data security.
• Secured client data, hardware, personal information, and financial records using industry standard tools.
• Established home network security by PC repairs (malware, spyware, viruses) and Wi-Fi router setup.

Confidential, Orlando, FL

QA/BA

Responsibilities:

• Championed new products and provided training to internal and external groups.
• Used HP QuickTest Professional to manage test cases and test new system before, during, and after system implementation.
• Informatica was used to manage customer purchases, customer information, defective items, and product SKU's.
• Extracted data from Oracle, SQL Server, Flat files.
• Installed, upgraded, supported and troubleshot Windows OS, authorized desktop applications, hardware, and peripheral equipment in person and remotely.
• Assisted end-users in using new and existing technology; provided coaching and one-on-one training.
• Returned defective equipment to maintenance inventory and documented customer repairs.
• Verified that product compliance processes adhere to all applicable Confidential Standards.
• Documented business requirements.
• Monitored inventory using given tools and resolved any deficiencies.

Confidential, Orlando, FL

Specialist Lead

Responsibilities:

• Involved in recruitment and hiring of new team members.
• Supported Confidential 's retail team by providing customer-focused retail sales support.
• Collaborated with Development Team to resolve defects.
• Monitored store's Key Performance Indicators (KPI's).
• Managed defects in functional testing using Workbench and SharePoint.
• Provided one-on-one training and customer support for OS X and iOS devices.
• Resolved hardware, software, and network issues within the Confidential ecosystem and with third party programs for home network security and network integration.
• Strategized processes on managing repair and appointment backlog.