SUMMARY:

• 7 plus years of overall experience
• Strong business analysis skills and an understanding of the Software Development Life Cycle (SDLC).
• Experience in gathering Business and Functional Requirements, creating Business Requirement document, Functional specification document, Communication plan, Use Cases and Test Plans.
• Involved in defining the source to target data mappings, business rules and data definitions
• Excellent Communication, Presentation and Management skills.
• Performed a variety of tasks including Project Management and Decision Support systems.
• Experienced in Elicitation techniques like questionnaires, brainstorming, focus groups, prototyping, cost/benefit analysis and risk analysis.
• Expertise in the use of a broad range of technologies including tools such as Word, Excel, PowerPoint, Access, Visio, Outlook, Share point 2010, JIRA, Confluence, Salesforce
• Facilitated JAD sessions and SCRUM meetings, workshops and interviews.
• Excellent in performing GAP Analysis to check the compatibility of the existing system infrastructure with the new business requirements and move from the As - Is towards the To-Be scenario.
• Proven ability to contribute significantly to projects independently and in a team environment.
• Extensive experience in Functional and User Acceptance testing (UAT).
• Proficient at adapting quickly to changing work environments with a strong desire to learn new technologies, tools and applications.
• Good understanding on Agile and Waterfall methodologies.
• Conducted workflow analysis and created workflow diagram to assess goals and ascertain true needs for the projects.
• Certified Lean Six Sigma
• Collaborated with various cross-functional teams located across various geographical locations.

TECHNICAL SKILLS:

Methodologies: Waterfall and Agile

Business Analysis: Business/Functional Requirements Document (BRD/FRD), Data Mapping, System Requirements Specification (SRS), Gap Analysis, Impact and Risk Analysis, Feasibility Analysis, Work Breakdown Structure (WBS), Statement of Work (SOW).

Elicitation Techniques: JAD sessions, JRP Sessions, Brainstorming sessions, Interviews, Surveys/Questionnaires, Document Analysis, Observations.

Business Modeling: UML 2.0 (Use Cases, Process Flow/Swim lane diagrams, User Story, Activity diagrams).

Business Tools: Word, Excel, PowerPoint, Access, Visio, Outlook, Share point 2010, JIRA, Confluence, Salesforce, Microsoft Teams, Spotfire, Thoughtspot, Kibana

PROFESSIONAL EXPERIENCE:

Confidential, NJ

Sr. Product Innovation Analyst

Responsibilities:

• Worked with Fraud Analytics & Services Managers, and Sales Account Representative to support customer trials, pilots, product implementations and industry events.
• Reviewed customer claim reporting statistics to develop detailed analytical reports to support key decision making
• Acted in capacity as Product Owner - Serves as primary support liaison between product team and customers both internal & external, Define and manage the product roadmap, setting expectations with relevant stakeholders including the senior leadership team.
• Work with one or more development Scrum teams, leading sprint backlog refinement, prioritization, and definition efforts.
• Created Standard Operating Procedures (SOP) to automate the process between different departments.
• Responded to and monitor customer requests - product issues, training requests, product enhancements recommendations
• Worked effectively with IS&T, IT Development, ClaimSearch Operations, Finance, Marketing, AISG Sales and Customer Service on business as usual, product issues and product fulfillment as needed
• Interpreted and report product performance with BI team and usage statistics to management and customers via tools such as Kibana, Spotfire and Google Analytics
• Refined capturing and reporting on Voice of the Customer.
• Recommended potential product and service improvements to management by leveraging the collection of customer information and analyzing customer/industry needs and opportunities.
• Participated in special projects and takes on special assignments. Maintains product documentation including manuals, requirements, marketing materials, website, etc.

Confidential, NJ

Business Analyst

Responsibilities:

• Acted as primary liaison between the client departments (IT Development, ClaimSearch Operations, Marketing and Sales) to perform analysis, review, and estimation of client requests, prepared and reviewed requirements and client documentation for Auto Physical Damage (APD) business and its product.
• Reviewed customer claim reporting statistics to develop detailed analytical report to support key decision making.
• Involved in prioritizing the defects and writing business requirements to resolve them.
• Involved in data tracking for customer engagement and feedback using data visualization tools namely Kibana, Google Analytics, Spotfire and ThoughtSpot
• Extensively used Sales Force and Visualized ClaimSearch.
• Extensively worked with Compliance, Auditing and Legal department as a process of Product Innovation
• Planned and defined system requirements to Wire Frames with Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies.
• Created Use Case Diagrams, Activity Diagrams and Work Flow using MS Visio.
• Completed in-depth analyses for business-optimization projects, reporting tools, claim-processing application.
• Provided executives with analytics and decision-support tools used as the basis for reorganization, consolidation and relocation strategies.
• Collaborated with stakeholder groups across the organization to ensure business and technology alignment. Proposed solutions meeting defined specifications and needs.

Confidential, RI

Business Analyst

Responsibilities:

• Worked with SME’s in Finance, Commercial and Personal banking to collect the Business process requirements, documented them in Business Requirement Document (BRD) and performed Business Process Re-engineering.
• Analyzed clients systems, business processes and BAU.
• Gathered high level requirements and developed scope of the project
• Conducted weekly meetings for deciding the Policies and Procedures to be followed to allow the site to be in control.
• Documented the server farm requirements, security requirements (within SharePoint and using Active Directory).
• Interacted with client and the Technical Team for requirement gathering and translation of Business Requirement to Technical specifications.
• Conducted interviews, conference calls and JAD sessions during the process of Requirement
• Assisted in writing Test Cases in ALM that would test various Test scenarios
• Managing personnel allocation and SDLC process for systems projects enhancements
• Worked extensively with MS Excel, CMOD, Mainframe CICS, Mainframe online and Batch
• Supported in Customer Lending Modernization team as a part of production support.
• Validated Daily Reports on CMOD and mainframe, Assigned Officer Code and Purge Accounts.
• Validated monthly statement reports.
• Performed extensive Requirement analysis and developed use cases and workflows.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams
• Worked in mainframe environment for reporting databases.
• Conducted user interview at both in-house and client locations.
• Involved in Inception Phase and prepared vision statement and initial data models that contain Business Requirement Documents and supporting documents that contain the essential business elements and detailed definitions.
• Designed business continuity, disaster recovery plans and training exercises.
• Provided key input in working with users in defining project and system requirements.
• Developed strategic partnerships with the business units to develop a solid knowledge base of the business line; including the business plan, products, and process and revenue streams.
• Documented and delivered Functional Specification Document to the project team.
• Conducted JAD sessions for communicating with Stakeholders and Project directors.
• Developed business requirement specification documents as well as high-level project plan.

Confidential, NJ

Business Analyst

Responsibilities:

• Collaborate with business and IT to define and manage project scope. Manage requirements throughout the SDLC. Collaborate with Project Manager to manage business partner expectations.
• Data mapping with extensive experience using Meta data and data dictionaries.
• Created data map documents defining the source to target data mappings, business rules, business and data definitions
• To validate mappings, data reconciliations and implement changes relevant to regulatory reporting.
• Create various Data Mapping Repository documents as part of Metadata services
• Strong knowledge on Financial Entity and Transaction on back end
• Wrote business requirements documents for imported data and functional/non-functional specifications of Ace’s claims interface, infrastructure, environment, performance, security and data governance practices
• Determine proper elicitation technique to ensure requirements are appropriately and efficiently identified and documented, including existing systems documentation or procedures.
• Analyze and document business requirements for business requests while using industry standard analysis techniques such as UML or data flow modeling, workflow analysis, functional decomposition analysis and business rule definition.
• Understand and apply corporate IT standards, designs and documentation standards into the recommended project artifacts.
• Collaborate with technical resources to provide input to the solution design.
• Work with business partners to help define acceptance criteria and coordinate user acceptance testing to ensure that the solution meets the business requirements.
• Collaborate across business and technology functions to ensure comprehensive business solutions are implemented

Confidential, Denver, CO

Business Analyst

Responsibilities:

• Understanding business requirements and translating them into specific software requirements
• Understanding both technical designs and specifications
• Analyzing and documenting the required data and information
• Evaluating information harvested through surveys and workshops, task analysis, and business process description
• Established strong technical skills, business intelligence, and a full understanding of the needs of the customer
• Effectively communicate with external clients and internal teams to deliver GUI, interface and screen designs
• Interfaced between technology teams, support teams, and business units.
• Created “Statement of Work” for enhancement projects and Pricing for new clients, calculating project hours, total estimates and create project plan timeline using MS-Project
• Conducted brainstorming sessions with SMEs for requirement gathering and prepared Configuration Specifications and Business System Documents for various clients and projects.
• Created wireframes, screen mock-ups using MS-Visio/Snag-it to present to the stakeholders for the project sign-offs
• Assisted QA team for development and implementation on test plans, test cases and development team for creating deployment plan
• Responsible for weekly status updated showing the progress of various new and enhancement projects with team and project stakeholders
• Performed user acceptance testing (UAT) to test the functionality of the application.
• Provide day-to-day product support to internal business, clients and third party vendors.
• Gather requirements, manage and implementation multiple inbound/out bounds feeds and system integration projects with client’s other vendors and IT team.
• Performed Gap Analysis, by evaluating the key differences between the as-Is and the To-Be system and identifying the key requirements for system reengineering.
• Negotiate with client and development team to prioritize business requirements and timeline.