Salesforce QA Lead/Coordinator Resume Providence, RI - Hire IT People

SUMMARY

Over 12 years of experience in QA testing that includes around 5 years as a Test Lead/Onsite coordinator
Over 5 years of experience as a QA in Salesforce.com CRM applications like Service, Sales & Marketing clouds, mainly with Cases, Accounts, Contacts, Leads, Opportunities, Quotes, Campaigns, Orders and CTI Testing
Around 2 year of experience as a QA in ServiceNow Service Now tool, mainly with Incidents, Problem, Change, Service Catalogs and CMDB Modules
Over 2 year of experience as a QA in PEGA BPM application, with Risk Rating Management functionalities like PD, LGD & FAS114 score cards
More than 3 years of experience as a QA in Siebel CRM applications like Marketing and UCM web applications
Understanding of the project requirement and scoping, estimating effort, Test Plan Preparation and creating high level business scenarios for testing.
Reviewing test cases and ensuring mapping to requirements
Creation and follow - ups on test data requests for smooth test execution
Mentoring team on functional queries and resolving their queries to come up with solution
Highlight the risk of defect detected (priority) and environmental issues impacting the execution to Release Council
Coordination and meetings with Architects, Product Managers, Development team for quicker issue resolution and sync up
Working on HP ALM Defect tracking tool for Test Management and Defect Tracking.
Expertise in quick decision making, data analysis while understanding and meeting Business requirements
Experienced in both Agile and Waterfall models projects
Ability to multi-task and willing to adapt to changing requirements in a fast-paced work environment.
Accustomed to working within deadlines in a competitive environment and delivering quality test deliverables.
Strong Analytical and Communication skills coupled with ability to achieve complex test objectives under strict timelines.
Well experienced in ST, SIT, Regression Testing, Middleware Testing and also involved in QA, UAT, E2E and Production Support activities.

TECHNICAL SKILLS

Web Applications: SDFC CRM, Siebel CRM 7/8.x & PEGA BPM

Test Management: HP ALM, Jira, UFT & TOAD

Languages: SQL

PROFESSIONAL EXPERIENCE

Confidential, Providence, RI

Salesforce QA Lead/Coordinator

Responsibilities:

Involved in Preparation of Test Plan and approach based on the user stories
Attending daily Scrum meetings and updating the work status and road blocks
Verification and validation of Lead conversion to Account, Contact and Opportunities remaining all above mentioned in project details
Preparing the Traceability Matrix between Requirements & Test cases

Confidential, Torrance, CA

Salesforce QA Lead/Coordinator

Responsibilities:

Create Cases/Actives us 6 main publishers like Request Information, Request Documentation, Start Process, Edit Profile, Call to Action & Log Complaint
Validation of Title creation, PIF cases creation and Title releasing process, TED functionality and their forms
Integration testing done for Retail & Lease payoff process using DD Channel TIBCO SFDC and Focus Host MFT ETL SFDC Crib Master SFDC

Confidential, Torrance, CA

QA Lead/Coordinator

Responsibilities:

Checking the functionality of UI Policies and Actions
Verification of SSO functionality
Service Catalog functionalities are tested
Incident and SLA functionalities also verified

Confidential

PEGA Senior Tester

Responsibilities:

Develop, execute, and maintain test designs, including test cases and test scripts
Verifying all calculations based on the given conditions
Performing the Data Model testing for data accuracy with legacy and new system
Particularly for FAS114, validating all Eligible and Exception conditions by using SQL queries and GUI updates

Confidential

Salesforce Senior Tester

Responsibilities:

Testing the Flow functionality of the Cases by using the Call Guides
Verification & validation of Inbound Emails as converting as Cases
Validating the Assignment rules of Cases
Checking the functionalities of Escalation rules of Cases

Confidential

Siebel Tester

Responsibilities:

Loading and Launching of Campaigns and measuring the time taken for loading and launching
Giving the access rights based on the User Profiles
Written the Test scripts and effectively tested the Interfaces also based on the SOP’s (Standard Operating Procedure)
Also done the Stress testing with multiple Login sessions for varies scenarios of loading and launching the Campaigns
Preparing the Traceability Matrix between Requirements & Test cases

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Salesforce Qa Lead/coordinator Resume

Providence, RI

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