SUMMARY

• Highly analytical, results - driven, and accomplished professional with solid track record of QA manual testing in Client/Server, Mobile and Web based applications.
• Versatile and forward-thinking individual that has an unyielding desire to achieve a high standard of work and great record of efficient results in Software Development Lifecycle (SDLC) and Software Testing Lifecycle (STLC).
• Regarded for the ability to deliver outstanding results in delivering exemplary service in diverse fields including Banking, Financials, Telecom and Healthcare domains.
• Adept at optimizing business processes, engaging with customers and soliciting continuous feedback to monitor project success.
• Excellent knowledge and vast experience with Agile/Scrum and Waterfall methodologies.
• Strong programming skills in building automation test scripts with, while maintaining consistent communication with co-workers and clients of varied backgrounds.

TECHNICAL SKILLS

Programming Languages: C, C++, C#, Java, JavaScript, VBScript, ASP.NET, .NET, HTML, JSON, and XML

Database Tools: DB2, Lotus Notes, MS SQL Server, Oracle, MS Access 2013/2010, Oracle PL/SQL, TOAD

Defect Tracking Tools: JIRA, HP ALM/Quality Center, TestRail, Jack Track, PVCS, Clear DDTs, Clear Quest

Automation Testing Tools: ReadyAPI / SoapUI Pro, TestComplete 12.50, Unified Functional Testing (UFT)/Quick Test Pro 12.50, Load Runner, Selenium, and TestComplete

Build & Integration Tool: Jenkins

Test Management Tools: JIRA, HP ALM/Quality Center, and TestRail

Operating Systems: Windows 10/7/XP, Mac, MSDOS, UNIX, Linux, Novell, AS400 and Mainframes

Business Applications: Microsoft Office Suite - MS Word, Excel, PowerPoint, Outlook, Visio

PROFESSIONAL EXPERIENCE

Sr. QA Analyst

Confidential, Dallas, Texas

Responsibilities:

• Prioritized and created manual test design including test plan, test scenarios and test cases for various medical devices based on business requirements in Agile/SCRUM environment
• Performed integration and functional testing for patient alert mobile services on iOS/Android mobile devices
• Tracked mobile app defects, analyzed and reported to development team using Jira
• Conducted regression testing for every release of the mobile services applications
• Closely worked with architects, backend engineers, product owners and developers in evaluating and resolving complex issues during the testing process
• Coordinated with cross-functional teams in handling crucial bugs and test environmental issues
• Used HP Quality Center/ALM to manage requirements and develop test cases
• Worked closely with Agile team in issue management, reporting, resolution of the software issues on medical device
• Planned and performed end-to-end testing for web-based healthcare applications
• Investigated, documented and reported hardware issues to development team using JIRA tool
• Performed root cause analysis (RCA) for identified issues of medical devices, analyzed and troubleshooted in correction of defects throughout Software Testing Lifecycle (STLC)
• Developed SQL queries and conducted backend testing to validate products in Oracle databases
• Conducted cross browser and compatibility testing on healthcare web application
• Handled and monitored healthcare systems build on Linux environment
• Performed configurations of hardware and software testing for the medical devices using Linux
• Conducted requirement traceability matrix (RTM) and updated to Agile team
• Created test metrics and shared the reports to internal business partners using HP ALM tool, and provided guidance and technical supervision
• Accessed Linux systems securely using PuTTY to validate local serial port connections
• Reviewed project deliverables and advised technologies to improve the quality and accuracy of the software
• Designed and developed functional test scripts for healthcare web applications using Selenium WebDriver.

Environment: Java, .NET, C, C++, Oracle, XML, DB2, Windows 7/10, Mac, JIRA, Linux, PuTTY, HP Quality Center/ALM, ReadyAPI / SoapUI Pro, Selenium WebDriver, FileZilla, MS Office.

Sr. Quality Assurance Analyst

Confidential, Richardson, Texas

Responsibilities:

• Reviewed business requirements and technical specifications, and prepared test strategy
• Prioritized and developed test plan, test scenarios and test cases for various modules based on business requirements in Agile/SCRUM methodology
• Designed test prioritization and performed integration, functional, and system testing for enterprise applications.
• Partnered with architects, backend engineers, product owners and developers in evaluating and resolving complex issues during the testing process
• Participated daily stand-ups, grooming, sprint planning, and retrospectives
• Coordinated with cross-functional teams in handling crucial bugs and test environmental issues.
• Formulated innovative ideas to increase efficiency and reduce the issues of the software
• Participated in designing of product development with business partners, product owners and development team
• Used HP Quality Center/ALM to manage requirements and develop test cases
• Managed complex testing initiatives including planning, scheduling, and execution for enterprise applications and ensured quality is met as per design specifications.
• Led the development of test strategies based on functional requirements, and user acceptance criteria
• Coordinated with Agile team in issue management, reporting, resolution and change control
• Planned and performed functional and end-to-end testing for Single Sign-On applications
• Investigated and reported issues to development team using JIRA tool
• Performed root cause analysis (RCA) for identified issues, analyzed and helped in correction of defects throughout Software Testing Lifecycle (STLC)
• Communicated and proposed ideas on outcome results of testing during retrospective meetings
• Created SQL queries and conducted backend testing to validate products in Oracle databases
• Conducted requirement traceability matrix (RTM) and updated to Agile team
• Demonstrated and shared the knowledge on new feature functionality to business partners
• Performed API testing using ReadyAPI/SoapUI Pro tool for SAML SSO and validated from different data sources using JDBC
• Designed automation framework, developed test scripts using UFT (Unified Functional Testing) tool and improved efficiency of projects through performing functional testing.
• Identified gaps in testing processes, created solutions and made continuous improvement
• Collected and analyzed data for improvements, and created complex input test data to address critical functionality
• Coordinated production release validation testing with internal teams and external customers
• Advised new trend methods and technologies, development concepts and techniques to improve testing process
• Created test metrics and provided the reports to internal business partners using HP ALM tool, and provided guidance and technical supervision
• Mentored onsite/off-shore QA resources in product development, testing methodologies and scripting techniques
• Executed test scripts for Continuous Integration process using Jenkins
• Performed browser testing for each operating system with various browsers using UFT tool
• Conducted regression testing to determine release readiness using UFT automation test scripts
• Involved in Software Development Life Cycle (SDLC)

Environment: Angular, ARIES, Java, .NET, C, C++, Oracle, XML, DB2, Jenkins, Windows 7/10, MAC, JIRA, JSON, Postman, TestComplete, UFT (Unified Functional Testing), HP Quality Center/ALM, TestRail, ReadyAPI / SoapUI Pro, MS Office.

Sr. Quality Assurance Analyst

Confidential, Richardson, Texas

Responsibilities:

• Reviewed business requirements, technical specifications and use case design and developed test strategy, test plan and test cases for mobility applications
• Estimated time and resources for testing activities, and provided concise test estimation
• Conducted functional, system and integration testing for Voice, SMS deliveries on iOS mobile apps (iPhone and Android) in real-time for individual and business consumers
• Developed SQL queries, and validated orders using Telegence CSM and CARE backend systems
• Partnered with developers and business analysts in testing of critical software projects
• Participated in the planning, development, coordination and presentation of specific testing needs as appropriate to the quality assurance team
• Tracked Mobile app defects, analyzed and reported to development team using Jack Track
• Performed root cause analysis (RCA) and communicated with business analysts in issue resolution
• Conducted Functional, Positive, Negative and Regression testing for consumer and corporate of billing systems in staging and production environments
• Communicated closely with support and program management teams to analyze, resolve complex test issues and overall enhancement of software product quality
• Implemented new Quality Assurance methodologies and standards to improve quality
• Advised on feature and product recommendations in support of end user requirements
• Trained and mentored onsite and off-site QA members in product development and testing
• Communicated with cross-functional teams to solve conflict issues and resolved effectively
• Tested voice recognition and order validation functionality for IVR (interactive voice response) systems
• Developed and executed test scripts using Selenium IDE tool for regression testing to improve quality of the mobile services, and reduced technical debt

Environment: Jack Track, QTP 9.5, .NET, C++, XML, Oracle, Selenium IDE, DB2, Windows 2000/XP, Telegence, CARE, OPUS, PDC, Phoenix, Premier, HP Quality Center, Mac, Clear Quest.

Sr. Quality Assurance Analyst

Confidential, Richardson, Texas

Responsibilities:

• Successfully developed test plans and test cases for pharmacy insurance claims for AS/400 data warehousing applications.
• Investigated and articulated root cause of test failures and worked with development teams in correcting defects based on outcome testing results.
• Provided on going testing status using excel to project teams and senior management to ensure quality of the software and readiness.
• Worked closely with cross-functional teams to solve conflict issues and resolved effectively
• Trained client QA testers on automation script development techniques and testing methodologies
• Provided feedback and suggestions for improving QA procedures and improvements to management.
• Responsible for designing and planning effective manual test practices as well as participating in Software Development Life Cycle (SDLC)

Environment: QTP 8.2, Test Director/Quality Center, SQL, Mainframes, AS400, CL, JCL, Cobol, Visual Source Safe 6.0, Oracle, DB2, Windows 2000/NT/XP

Sr. Quality Assurance Analyst

Confidential, Richardson, Texas

Responsibilities:

• Participated in BRD meetings, designed and developed test plans for POS (point-of-sale) applications
• Responsible for developing test approach and test estimates for mobile service product and features
• Utilized HP Quality Center/ALM as repository for test plans and test cases
• Performed smoke, functionality, and system testing for POS mobile service applications
• Communicated closely with cross-development teams to resolve conflict issues
• Conducted test case traceability to ensure business requirements are covered
• Performed integration and regression testing for every release of the mobile services applications
• Investigated and reported the bugs to development team using Jack Track bug tracking tool
• Worked collaboratively with QA testers, technical team and developers in testing complex projects, to enhance the overall quality of the product
• Wrote SQL queries to verify various product and feature information in accordance with requirement documentation in database using TOAD
• Supported and coordinated onshore and offshore testing teams in resolving production issues
• Performed root cause analysis (RCA) and coordinated with business analysts and technical teams in resolution of the issues
• Executed test cases using HP QC/ALM and performed requirement traceability matrix (RTM)
• Designed, created and executed automation scripts for mobile service applications using QTP
• Performed health and regression testing for each build in UAT environment using automation scripts
• Mentored QA members and internal technical staff on wireless services application and automation
• Produced statistics and test metrics and provided to QA Manager on weekly basis

Environment: WinRunner 8.2, Test Director 8.0, Quick Test Pro (QTP), Mainframes, Telegence, UNIX, Jack Track, Bobsled, TOAD, CARE, POSitively, Compass, Java, .NET, ASP.NET, C++, C#, VC++, XML, IIS, MSSQL, Oracle, DB2, MS SQL Server 2005, Windows 2000/NT/XP.

Quality Assurance Analyst

Confidential, Dallas, Texas

Responsibilities:

• Designed, developed and implemented comprehensive test plan and test cases
• Created test cases as per business requirements using Test Director
• Performed verification and validation testing for inbound and outbound email encryption
• Assisted QA Manager in creating and developing Test Architecture
• Performed functional, blackbox and incremental integration testing for ZixVPM email encryption
• Designed and developed automation code in TSL (Test Script Language) using WinRunner
• Developed and ensured adherence to testing standards and best practices
• Mentored junior testers on QA methodologies and automation scripting techniques
• Executed manual and automation scripts as appropriate for each release and analyzed test results
• Provided technical consultation on automation tools, methods, and processes
• Generated test metrics and reported to the QA Director to ensure quality and release readiness
• Conducted Performance testing using LoadRunner testing tool
• Performed regression testing using automation scripts to ensure the efficiency of the software

Environment: WinRunner 7.6, Test Director 8.0, C#, .NET, ASP.NET, C++, Visio, COM/DCOM, MTS, VC++, XML, XSL, Visual Source Safe 6.0, IIS, MSSQL, DB2, UNIX, Windows 2000/NT/XP