Systems QA Analyst Resume Minneapolis, MN - Hire IT People

SUMMARY:

Over 7 years total work experience in Quality Assurance, Manual Testing and Product Support.
5+ years’ experience in QA working on all phases of STLC from requirement gathering, usability testing, functional testing, smoke testing, regression testing and end to end testing.
Well versed with methodologies used during the different phases of SDLC/STLC/Bug life cycle.
Enthusiastic, quick learner with good attention to detail and ability to perform well under pressure while managing job related assignments and responsibilities.

SKILLS:

TECHNICAL SKILLS:

WORK EXPERIENCE:

Systems QA Analyst

Confidential, Minneapolis, MN

Responsibilities:

Participate in BP Validation, Functional and Regression Testing
Work with Business Analysts, QA leads and SMEs to analyze business requirements and process flows to identify test scenarios
Create and execute test scripts required for UAT
Log and Track Defects and verify resolution.
Responsible for performing d Confidential staging for testing activities.
Worked on POC to automate Test Cases for Regression Testing
Assist Automation team to perform Regression Testing

Quality Assurance Associate

Confidential, Apple Valley, MN

Responsibilities:

Author, review and revise the Test Suite - test scenarios and test cases traceable to requirements in order to validate the application
Execute Test Cases in Qtest as per the system requirements to validate developed applications and systems in support of business operations.
Perform QA tasks on assessment forms and items using a variety of devices like (e.g., PC, Mac, iPad, Chromebook) and operating systems (e.g., Windows, iOS etc.)
Identify, document and track issues found during testing in JIRA
Update status of assigned project tasks and time reporting duties
Work closely with Sr. QAA on prioritization of tasks and ensure quality and on-time delivery of all assigned work
Actively participate in QA weekly project team meetings

Support Engineer

Confidential

Responsibilities:

Case creation, routing, tracking, updating, escalation, resolution and completion of customer issues in a professional and timely manner through emails, call and chat.
Maintaining basic knowledge of all versions of the company's applications such as Netagent, Confidential CRM and Confidential Knowledgebase.
Quickly establishing rapport, gaining and maintaining credibility with diverse audiences.
Following established guidelines and industry best practices to resolve customer issues.
Providing prompt and consistent follow-up on all unresolved issues and recording all actions in the approved help desk system.
Escalating issues to Senior Support Engineers and Management as appropriate.

Quality Analyst

Confidential

Responsibilities:

Involved in the development of Test Scenarios, Test cases and Test d Confidential according to requirements, wire frames and use case documents.
Involved in testing the application used by HBME for account opening, transfers and account closing for personal and business accounts.
Involved in Functional, Integration, Regression, Smoke, End to End testing and UAT
Performed back end testing using SQL queries.
Reporting and tracking the bugs using Test Director.
Regularly participated in test review and status meetings.
Provided status reports to the QA Lead regularly.