QA Manager Resume

SUMMARY:

Detail - oriented and motivated professional seeks to procure a management position that allows me to maximize my experience as a Quality Assurance Manager and leverages my expert communication and collaboration skills in a challenging environment which utilizes teamwork, promotes, and enables me to make a positive contribution to the organization.

COMPUTER SKILLS:

Programming: SQL, C, C++, C#, VB, HTML, Flash

Scripting: Batch files, PowerShell, XPath

Performance Tools: Microsoft VSTS 2013, SOASTA CloudTest, LoadUI, PRTG, DynaTrace, PerfMon

Automation Tools: Microsoft Coded UI, Poastman/JetPacks, Selenium, SoapUI

Quality Assurance Software: Microsoft Test Manager, Microsoft Team Foundation Server, JIRA, Office Applications Word, Excel, Outlook, PowerPoint, Visio, Notepad++, Open Office

Platforms: Windows XP, Windows Server 2003/2008, Windows Vista, Windows 7, Windows 8

Misc: Microsoft Visual Studio, Microsoft SQL Server, IIS, AppFabric, Couchbase, EDI / 835

WORK EXPERIENCE:

Confidential

QA Manager

Responsibilities:

Managed team of 23 QA Analysts both on and off shore
Managed project statuses for all team members and reported all milestones and issues to executive leadership teams
Drove hiring initiatives and outlined hiring standards for QA Analysts, Automation Engineers, and Performance Engineers
Worked with management across all aspects of the business to improve QA process and reporting
Created risk based testing processes to help reduce QA costs while continuing to provide high quality testing
Implemented and modified regression strategies to provide clarity and visibility to all project stakeholders
Implemented policy for onsite and offsite for offshore team members helping to improve productivity, visibility, and confidence that allowed key stakeholders to feel secure in doubling the offshore resources at a significant savings
Responsible for providing feedback on career development and professional growth to team members
Responsible for team members on QA tools and internal software
Helped create QA career matrix for managing team member growth and identify opportunities for improvement
Developed and implemented automation strategy for the ecommerce platform
Designed and implemented a reusable data driven automation framework utilizing Microsoft Visual Studio Coded UI for the ecommerce platform
Designed strategy for creating regression suite for the ecommerce platform that compiles automation test results within Microsoft Test Manager
Lead automation team in creating automation scripts for the ecommerce platform
Designed and implemented Performance test strategy for the ecommerce platform to build confidence in the scalability and the capability to support over 100,000 concurrent users
Executed and analyzed performance tests against a SOA ecommerce platform
Designed performance strategy for targeting multiple cached states, services, and web servers to identify problems in development and design of the ecommerce platform
Identified opportunities to improve external load testing while significantly reducing the cost to the company and increasing the frequency
Participated in architectural design sessions to provide expert opinion on performance implications
Responsible for maintaining performance and automation test machines and environments
Responsible for troubleshooting and maintaining QA environments
Created documentation across all QA environments to troubleshoot code and environmental problems
Co-designed mobile optimized web experience for the ecommerce platform.

Confidential

QA Analyst

Responsibilities:

Experience in Software Quality Assurance with knowledge of Manual and Automated Testing of both client-server and Web-based applications
Work with Black Box testing processes for data-driven and user interactive web based applications
Proficient in preparing test plans, test case designs, test script designs and execution of various test scripts
Review functional specifications, business requirements and use cases
Plan, create and execute test plans, system testing, interface impact testing and user acceptance testing
Participate in scheduling of target dates and deliverables, prioritize and monitor activities to meet dates
Analyze application, system, and security errors. Escalate issues to developers and verify fixes

Confidential

Dispatch Manager / On-Site Technician

Responsibilities:

Managed work flow and all staffing needs for multiple on-site technicians across North Florida
Obtained contracts and managing contractual obligations
Provided on-site software, hardware, and networking support
Repaired personal computers, maintained Enterprise servers, and set up client server machines

Confidential

Customer Relations Manager / UAT Team Lead

Responsibilities:

Organized regression effort for customer support software platform migration
Prepared and delivered managerial and departmental software support
Provided internal support for all systems and functions related to proprietary software platforms

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