SUMMARY

Experienced, resourceful, and proven software quality assurance professional with 19+ years of developing and implementing quality - assurance and quality-control methodologies to ensure compliance with QA standards, federal regulations and customer specifications; coupled with expertise in designing and developing effective QA test automation frameworks for desktop, web, and mobile applications. Consistently identified by clients as a critical player in project successes.

AREA OF EXPERTISE

• SQA Testing and Methodologies
• Regression and Negative Testing
• Manual and Automated Testing
• Test Plans, Cases, and Processes
• UI and Compatibility Testing
• Defect/Bug Tracking
• Functional Requirements
• Problem Solving and Analysis
• Test Strategies and Coverage
• Scripting and Documentation
• Engineering Creative Solutions
• QA and QC Standards
• Tier-3 Post-Release Support
• Release Management/Source Control
• Desktop - Web - Mobile
• Web Services (SOAP and REST)
• End-User Training
• SAFE Agile/Scrum
• Communication Excellence
• Information Facilitator
• Performance Test Engineering
• Authoring Test Deliverables
• Subject Matter Expertise
• Broad Industry Knowledge

TECHNICAL SKILLS

• Selenium/WebDriver/TestNG
• JIRA
• Java
• Jenkins
• Windows 7
• HP QTP/UFT
• Confluence
• C#
• Apache Ant
• Windows 8.1
• HP Quality Center
• Visual Studio
• SQL
• GitHub
• Windows 10
• HP WinRunner
• Bugzilla
• JavaScript
• Subversion
• Mac OS X
• HP TestDirector
• HP LoadRunner
• IBM Rational Functional Tester
• IBM Rational Quality Manager
• Microsoft Test Manager (MTM)
• Ranorex
• REST Assured
• Protractor
• Jasmine
• TestTrack Pro
• WebTrack
• FogBugz
• TFS
• TSL
• Python
• Groovy
• TFS
• Bamboo
• TeamCity
• Apache Maven
• Linux
• Ubuntu

PROFESSIONAL EXPERIENCE

Confidential - Austin, TX

Sr. Software QA Engineer/Test Lead

Responsibilities:

• Served as QA Subject Matter Expert for Applications-Under-Test
• Identified issues by performing functional and non-functional testing; utilizing both manual and automated test validation on the front-end and back-end of enterprise applications.
• Designed, built, and maintained Selenium/Java/C#/Maven/WebDriver frameworks; including Apache POI
• Managed QA product backlog, work items, tasks, and team member assignments with Team Foundation Server (TFS)
• Worked in a SAFE Agile release cycle; authoring test plans for each sprint/iteration
• Performed root cause analysis on defects and conveys the reproduction steps to the development team
• Wrote and maintained test documentation and deliverables
• Owned the overall quality of the products
• Assisted in managing resource allocations across a functional space and called out constraints as necessary.
• Led coordination of all testing activities on a project.
• Logged, tracked, and verified resolution of requirements and software defects.

Confidential - Austin, TX

Software Development Engineer in Test

Responsibilities:

• Defined the overall test strategy and plan with emphasis on test automation.
• Created test automation framework: Utilizing Selenium/WebDriverJS, Jasmine, Protractor, Node.js, and JavaScript.
• Executes test automation; generating and submitting analyze results to senior management.
• Read code to troubleshoot and isolate defects
• Maintained defect life-cycle utilizing Zephyr for JIRA; following issues through to resolution.
• Worked closely with Development Engineers and Tech Support to analyze reported incidents and identify defects
• Conducted Exploratory testing to identify defects and accessibility issues
• Automation framework creation and extension development

Confidential - Austin, TX

Sr. Software QA Engineer

Responsibilities:

• Represented QA in review, planning, and design sessions.
• Was responsible for writing and executing detailed test plans; including Integration, Functional, and Regression testing on web and mobile application through agile project engagement; utilizing Microsoft Test Manager.
• Collaborated with key stakeholders including infrastructure engineers, business analysts, development teams, project managers, and where applicable, management, to report test progress and escalate issues requiring attention.
• Worked side-by-side in sync with developers during the sprint to both develop and test features in parallel.
• Created the software test strategy, test process artifact templates, test metric definition and industry standard report definition.
• Maintained defect life-cycle and follows issues through to resolution; utilizing Team Foundation Server.

Confidential - Austin, TX

QA Test Automation Lead

Responsibilities:

• Designed, created and executed manual and automated test cases, test suites, and test scripts for products under development; utilizing Ranorex, JIRA, Zephyr for JIRA, Confluence, and Git;
• Automated test processes by developing functional, unit, system, and system integration test scripts as part of coding.
• Converted manual functional and regression scripts to code-driven C# automated scripts.
• Procured and provisioned test data used for testing in the test environment.
• Updated existing automation tests and/or developed new programs to address a specific need or solve a particular problem with respect to automated testing.
• Provided metrics and measurements to help the project stakeholders and senior management make key decisions on the health of the product.
• Collaborated with business analysts, project managers, developers, architects and other testers to ensure the overall success of the project.
• Created, monitored and tracked status of software deliverables to completion/acceptance.

Confidential - San Antonio, TX

Lead Test Automation Engineer

Responsibilities:

• Evaluated multiple software test management and test automation tools to identify the tool that best fit the organization’s needs; ultimately selecting IBM Rational Functional Tester and Quality Manager for planning, tracking, reporting and automated test execution.
• Established and configured testing environments for executing test cases and scenarios.
• Conducted Black Box, Integration, Functional, System, End-to-End, Sanity, Regression, Acceptance, Load, Stress, Performance, Usability, and other types of testing to verify that the system met the specified requirements.
• Managed the retention of automate regression environments compatible with changing versions of the related applications;
• Oversaw, defined and tracked quality assurance metrics such as defect densities, open defect count, and code coverage.

Confidential - Austin, TX

Sr. Software QA Engineer

Responsibilities:

• Created software quality assurance and testing artifacts/documentation for all projects; routinely demonstrating a proven ability to provide transparency and metrics for release sprints, bug metrics, code coverage analysis and test code results.
• Automated highly transactional service route and dispatch management web application using Selenium WebDriver.
• Implemented Page Objects, Data Driven, Keyword Driven, and Hybrid automation frameworks using Selenium WebDriver, JAVA, and TestNG.
• Supported, maintained, and enhanced all test case automation related activities during iterative development, system testing, regression testing, and post-production testing.
• Created and maintained test plans, test cases, test scenarios, and test scripts in compliance with defined QA standards and methodologies.

Confidential - Austin, TX

Sr. QA Test Automation Engineer

Responsibilities:

• Created company’s first comprehensive database of documented test defects and procedures to enable accurate replication and ensure compliance with standards. Accelerated average QA testing turn-around time by 25% or more, allowing company to accept more testing projects without increasing staff.
• Designed and implemented automated testing tools and programs addressing areas including database impacts, software scenarios, regression testing, negative testing, error/bug retests and usability.
• Documented software defects using bug tracking system and reported defects involving program functionality, output, online screen and content to software developers.
• Created the Automation Test Plan, Test Strategy Document, test cases, scenario-based scripts, user-defined functions, reusable and split actions, and checkpoints for all development projects; utilizing Visual Basic coding in HP QuickTest Professional 11.0.
• Defined and provided risk assessment/mitigation strategies to ensure viability of QA processes;
• Troubleshot and resolved, and/or work with software vendor’s support team to resolve issues with the automated test tool(s)

Confidential - Austin, TX

Lead QA Engineer

Responsibilities:

• Responsible for developing and executing comprehensive test plans and test cases to verify functional and nonfunctional requirements, as well as overall usability.
• Designed and executed Test Cases using Microsoft Test Manager (MTM) for Functional and Regression Testing; covering all specified features/requirements.
• Organized multiple brainstorming sessions with the Business Analyst in understanding the Business and Functional requirements.
• Participated in weekly project status meetings related to testing.
• Tracked, reviewed, analyzed and compared defects using Microsoft Visual Studio and Team Foundation Server (TFS).
• Raised and prioritized bugs and re-tested bug fixes. Worked with developers in resolving the bugs.
• Kept clear records of all bugs identified producing progress reports on a regular basis.

Confidential - Austin, TX

Sr. Software QA Engineer

Responsibilities:

• Evaluated multiple software test management and test automation tools to identify the tool that best fit the organization’s needs; ultimately selecting Microsoft Test Manager and Microsoft Visual Studio for planning, tracking, reporting and test execution.
• Oversaw web-based applications testing, test estimation and approval processes.
• Prepared and submitted regression updates and software defect tracking reports to stakeholders, as appropriate.
• Developed automated test suites.
• Performed design reviews for continuous improvement in meeting client goals and needs.

Confidential - Austin, TX

Software Performance Engineer

Responsibilities:

• Gathered Performance requirements for the application and designed performance tests for the multiple clients within the organization.
• Extensively used HP Loadrunner for Developing Vuser Scripts.
• Customized Loadrunner scripts in C# language like String manipulation for the Loadrunner Scripts.
• Responsible for setting up monitors to monitor network activities and bottlenecks.
• Analyzed results for Bottlenecks and made recommendations for the bottlenecks.
• Monitored Metrics on Application server, Web server and database server.
• Created rendezvous point for Performance test scenarios to find deadlocks.
• Developed Test Plans, Test Scenarios, Test Cases, Test Summary Reports and Test Execution Metrics.
• Developed and Executed the Test cases & scripts for Smoke, Functional, System, Regression, and Performance.
• Involved in Business functionality review meetings and Use-Case Analysis and developing the templates for User/Customer Training and documentation.
• Executed Performance tests using Performance Center.

Confidential - Austin, TX

Sr. QA Analyst

Responsibilities:

• Reviewed business requirement documents and provided feedback to the project team and TWIA management.
• Prepared and executed test plans via the creation of a matrix of test script scenarios; complete with the expected results, all of which were based on direct knowledge of the design and the project requirements.
• Determined the test strategy and identified all of the necessary resources required for success and contingency planning.
• Coordinated and delivered test scripts: Writing a base script, teaching key members of the rotational testing team how to review, revise and write solid scripts; helping the regional teams create scripts; ensuring that all necessary scenarios were covered, and that all testing goals and deadlines were being met.

Confidential - Houston, TX

Sr. Applications Analyst/Automation Engineer

Responsibilities:

• Wrote code for automated test scripts and created GUI, Bitmap, Text, and Database checkpoints; utilizing WinRunner’s Test Script Language (TSL)
• Performed manual, automated, and performance testing and test management; utilizing HP WinRunner 9.2, TestDirector 9.2, and LoadRunner 9.5.
• Managed all phases of Agile/Scrum solutions testing; including requirements definition, design, architecture, testing, and support.
• Responsibilities included interacting with other functional areas including project managers, developers and actuarial team members involved in writing the functional specifications, as well as providing third-level technical support assistance.
• Worked closely with developers in translating business requirements into high level design specifications which may involve creating paper prototypes to illustrate workflows that meet specified business requirements.
• Liaised with developers, business analysts, and user representatives; Researched, analyzed, and documented system application needs and problems and coordinate efforts of application support staff, as needed
• Coordinated vendor support as needed to ensure timely delivery of contracted services
• Developed and executed formal test plans and test cases based upon the review of project specifications and release notes to ensure the quality delivery of software applications;
• Developed detailed test strategies, test specifications, and test plans for software based upon design requirements, while analyzing root causes, and reporting test results for defect resolution