PROFESSIONAL SUMMARY:

• 14 years of diverse experience in Information Technology, application Development With emphasis on Software Quality Assurance and Analyst role of Client/Server and Web based Applications.
• Actively involved in various phases of Software Development Life Cycle (SDLC) and AGILE Methodology.
• Proactively worked with Development teams to provide support and to participate in knowledge transfer to the client throughout software development life cycle.
• Worked closely with Business SMES, Product Owner, Project managers and end clients.
• Managed Bug Tracking, Bug Reporting, repaired defects in the database using the Test director, HP ALM.
• Effectively manages customer expectations, Serve as a primary customer contact for requirement Analysis.
• Performed quality assurance, system integration and user acceptance testing facilitating on - time, on-budget and acclaimed “go-live” of enterprise implementations for global users.
• Proficient using SOAP UI tool for testing and debugging a Web service
• Expert in writing and gathering the functional requirements.
• Proficient in Regression Testing, Performance Testing, Smoke Testing, System Testing, Black Box Testing, Unit Testing, Integration testing, User Acceptance Testing (UAT), and Ad-Hoc testing, White Box testing, Grey box testing, Functional testing, web service testing.
• Proficient in writing SQL, PL/SQL statements, UNIX Shell Scripts.
• Ability to develop out-of-the-box solutions resulting in process improvements and huge cost- savings.
• Quick Learner and Excellent Team Player, ability to meet deadlines and work under pressure.
• Experienced in preparing Test Documentation, Test Plans, Test Scenarios, Test Cases and Software Requirement Specifications, Integration Test Specifications and Test Scripts.
• Motivated to learn new technologies and tools to upgrade the skills and knowledge.

TECHNICAL SKILLS:

• Testing Tools: Win runner, QTP, HP ALM 11.0 (Quality center),Fitness, WinSCP, Selenium, SOAP UI, Clear quest
• Languages: Java, VB Script, TSL,C, C++,
• RDBMS: Oracle, MS Access, SQL, PL/SQL, TOAD
• Defect Tracking Tool: Test Director, Quality Center, HP ALM 11.0,JIRA,
• Operating System: DOS, Windows 95/98/2000/XP,Unix,Linux, windows NT
• Test Document: Test Plan, Test Cases, Test Reports, Traceability Matrix, Defect reports
• Other Software Tools: MS Office, Outlook Express, SoapUI, Service capture, Informatica
• Methodologies: SDLC, Waterfall, Extreme Programming, Protocol, Agile, cross-, Test driven and Data driven,DevOps
• Browser: Internet Explorer, Netscape Navigator, Mozilla, Fire fox Server JBoss, Netscape, Microsoft’s IIS, Apache Server, Web logic, Web sphere

Confidential, Dallas

Sr. QA Analyst/Lead

Responsibilities:

• Used Quality Center (HP ALM), clear quest, JIRA to log/track defects
• Part of one of the biggest and complex integration project in the DFW area for the Kiosk (POS) Application Product Quality Assurance and Kiosk Loyalty program.
• Prepared test plans and test data (different types of PNR including Group Booking, charter PNR, Rapid reward account testing) as per the business requirements.
• Supporting Integration testing for End to End Analysis.
• Work collaboratively with clients and stakeholders - both external and internal to client - to research and elicit, analyze, validate and document business requirements, and to ensure that those requirements clearly reflect true business needs, correctly representing all stakeholders functional requirements and design specification for enhancing several applications
• Worked as an In-pod tester as well as part of QMO team member within organization for KIOSK Lone star and Accessibility Application for Ground Ops team, Also Analyzed the logs and worked with developer team to fix the defects on time.
• Analyze the change request and coordinating the changes required with the development team.
• Interfaced with development team to point out bugs and retest fixed bugs.
• Worked on a multiple projects, supporting production environment for the Kiosk deployment at the airport.
• Worked on strict time lined project (Kiosk accessibility) to validate the functionality for Kiosk accessibility standard for the traveler with visual impaired and other disability.
• Validated audio connector, accessible hardware controls, and text-to-speech output on Accessible Kiosk.
• Manage project through status meetings, weekly reports, identifying risks, and tracking issues.
• Actively participate in defect/IR (Incident report) prioritization meeting. Working closely with Confidential and Ground ops team for defect prioritizations.
• Mentoring fellow QA team members and providing the support regarding requirement clarification.
• Reviewing requirement with the Business analyst, and analyzing Gap requirement and root cause analysis.
• Documenting process on technical documents for the change station request in testing.
• Analyzed the logs and worked with developer team to fix the defects on time.
• Testing included the following: Functional, Regression, System, Integration, UAT, Smoke testing.
• Expertise in documenting defects with high level of detail, accuracy, and informative recreation steps using Quality Center, Rally, JIRA, IBM Clear Quest, Quick base
• Used SQL queries to check storage and accuracy of data in database table
• Expert in creating different PNRS using Altea reservation tools like AGM( Altea Group Management, ARD(Altea Reservation desktop), working with flight related operation in Altea CM (configuration Management ) and Altea Inventory, SWIFT.
• Tested reports for verifying and validating the data, Researched and prepared documentation for fact finding discussions.
• Assisted the team with daily QA tasks. Attended project meetings, release meetings and QA status meetings, Defect prioritization and production defect Root cause analysis meeting.
• Pulling and analyzing log files from UAT server, changing Kiosk station as per team need
• Participated in daily Scrum meetings, discussed with Business Analysts and Developers about requirement gaps, defects and blocking issues.
• Generating Different Analysis reports via HP ALM and pivot table for defect, cost and time measurement and Risk Analysis.
• Interfaced with development team to point out bugs and retest fixed bugs.
• Involved in the complex Test data set up, Reported defects in the application under test (AUT) generated due to the failure of Checkpoints, Error messages, System messages or User messages.
• Mentored other QA team members and represented QA team in the defect triage calls.

Environment: SaaS, Java, Microsoft Project server, JIRA, Clear Quest, HP ALM Windows XP, Service capture, Fitness, Jing,, Agile and Water fall, ARD ( Confidential reservation Desktop) and Confidential Simulator, SWIFT, Altea Customer management (CM), Postman, Confidential customer service point (ACSP),Quickbase, AGM ( Confidential Group Management, Altea Inventory, Confidential customer service point(ACSP),Siebel

Confidential

Sr. QA Engineer

Responsibilities:

• Attend design review meetings to understand requirements and create high level scenarios.
• Conduct meetings with BA and developers to come up with test scenario
• Provide the required project documents to offshore team for creating test scenarios.
• Create a test plan.
• Create reporting metrics for testing progress.
• Designed and implemented basic SQL queries for QA testing and report/ data validation
• Worked on issues with migration from development to testing.
• Schedule meetings for Design reviews with Dev Team onsite and offshore Team
• Review identified test scenarios by offshore and suggest any new scenarios if they are not covered and modify the existing if required
• Schedule meetings with internal team - BA, Tech. Lead, Architect, support, Ground operation, Marketing/Finance and developers to walk through the test scenarios and get the sign-off on the scenarios
• Set-up the test data and communicate test environment
• If required, execute test cases and raise issues in QC and report defects
• Utilized Toad and SQL Plus to create and test SQL/PL/SQL scripts.
• Worked with the team all across the globe during testing Phase using agile ( 2 week sprint) to meet the deadline on time.
• Participated in all the meetings at client locations and co ordinate the testing efforts with on shore and offshore testing team.
• Lead all the activities and work and conduct walk through meetings to coordinate with off shore teams in India and France and all across the United States.
• Actively participated in Walk-through, Inspections with the Project Managers, Business Analysts, and Developers at various stages of the development life cycle.

Environment: SharePoint, TOAD, Win approach (Defect tracking tool), Log spider,, HP ALM, Linux, GRD and ARD ( Global reservation system and Altea Reservation System),Altea CM, Altea inventory, AGM (Altea Group management)

Confidential, Dallas

Sr. QA Engineer

Responsibilities:

• Prepared test plans as per the business requirements Document (BRD)
• Interacted with developers to resolve application defects.
• Reported defects in the application under test (AUT) generated due to the failure of Checkpoints, Error messages, System messages or User messages.
• Execution of test cases.
• Tracked defects, which include adding defects, repairing open defects, testing a new build of the application, and analyzed defect data using HP ALM.
• Tested entry and exit criteria for the application screens and checking their contents.
• Tested the application for browser compatibility using Internet Explorer (IE), Netscape Navigator

Environment: Windows 2003, HP ALM, MS Office, JIRA, RALLY,TOAD, PLSQL