SUMMARY:

• 4+ years of Quality Assurance experience with clear understanding of both manual and automated testing procedures and 1+ years IT infrastructure experience.
• Exposure and working knowledge of various industry types such as finance, insurance, tax, ecommerce and healthcare.
• Involved in designing, developing, documenting, executing and maintaining test - cases for multiple applications
• Experience in different types of Testing like Black Box, White Box, Integration, System, Functional and Regression testing.
• Extensively involved in Batch Testing.
• Competent in the use of testing tools used for maintaining requirements, test scripts, test execution and defects such as Microsoft Test Manager (MTM), and Quick Test Professional (QTP) and Quality Center (QC).
• Developed and executed test scripts for functional testing including GUI, Integration, Regression System, Stress and UAT testing.
• Competent in the use of testing tools used for maintaining requirements, test scripts, test execution and defects such as Microsoft Test Manager (MTM), Team Foundation Server and Excel.
• Involved in identifying testable statements contained in requirements and specifications documents and design and implement manual and automated test cases/suites.
• Knowledge of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC)
• Experience in Waterfall, and Agile software development methodologies
• Outstanding team player with excellent time management skills, as well as excellent analytical, problem solving skills
• Results-oriented, dedicated and self-motivated professional with excellent verbal and written communication
• Certified A+ Course

TECHNICAL SKILLS:

Testing Tools: HP ALM, Quick Test Pro (versions 10.0, 11.0), Microsoft Test Manager TFS (Team Foundation Server 2011), Microsoft Test Manager (MTM), Quality Center

Defect tracking tools: HP Quality Center, HP ALM, JIRA, Rational Clear Quest. Microsoft Test Manager (MTM), Quality Center

Web Technologies: HTML, XHTML, XML 1.0, Selenium & SOAPUI

RDBMS Database: DB2, Oracle 11, 12, Sybase, SQL Server, MS Access, My SQL & Certified (OCA), Oracle Certified Professional

MS Office Suite, MS Project, Java, .Net, VB Script, C#, SQL, Visual Studio 2010/2017 and SAP Certified.

PROFESSIONAL EXPERIENCE:

Confidential, Eagan, MN

QA Analyst/Tester

• Responsible for creating test scenarios, test strategy and test plans of varying complexity.
• Tested and validated the front-end pages, screen navigation, data entry, data retrieval, login privilege security, report generation and backend database.
• Wrote and executed test cases using Team Foundation Server (TFS) for the claims reporting applications.
• Responsible for the coordination of proxy tabulations, managing related work flow, processing and integration in.
• Involved in System and integration testing, Smoke Test, Functional and Regression Testing.
• Also responsible for training and providing feedback to new team members or managed resources.
• Tested and validated the front-end Databasics, screen navigation, data entry, data retrieval, login privilege security, report generation and backend database.
• Manually tested ability loading of Business partners, Contract persons, Prospects from legacy to SL Dynamic, CRM System and Databasics.
• Developed automated scripts using Selenium WebDriver and Implemented Frame work for WebDriver scripts using C#.
• Reported, documented and followed-up on the change requests using the defect-tracking tool JIRA.
• Developed test plans, test cases, test procedure, test scenarios and executed them.
• Created Test cases and scenarios for Regression, Integration as well as Back-end, GUI and system testing.
• Wrote test cases based on user stories in Team Foundation Server TFS using Microsoft Test Manager MTM Participated in User Acceptance Testing.
• Generated Reports and Documented and Communicated test results on daily bases.
• Analyzing functional and performance issues, offering solutions, and implementing corrective actions.
• Solve end user issues remotely via standard remote support tools and methods.
• Maintain scale databases and test program database interfaces.
• Perform preventative, scheduled and emergency application maintenance
• Worked closely with QA team and developers to clarify/understand functionality, resolve
• Issues provide feedback and tune the entire development process.
• Written SQL queries to validate database and to confirm successful transaction.
• Participated in various meetings with software developers, clients, and management team to discuss major defects found during testing, enhancement issues, and future design modifications. Decomposed High Level Functional Requirements into Low Level Test Scenarios.
• Worked with Business Users, Developers, IT Partners and Project Management to ensure requirements are finalized and stable in advance of test execution.
• Troubleshoot technical issues with Citrix, Active Directory, Windows, and other components
• Assist in providing technical assistance to, and sharing of information about system infrastructure issues with information technology staff and customers.
• Provide customized status reports to customers, team leaders, and supervisors.
• Assist with development of operation plans for backup-disaster recovery priorities.

Confidential, Minneapolis, MN

QA Manual Tester

• Tested and validated the front end web pages, screen navigation, data entry, data retrieval, login privilege security, report generation and backend database.
• Involved in System and integration testing, Exchange outlook 2010 & 2016 testing Functional and Regression Testing and Batch Testing.
• Wrote and executed test cases using Team Foundation Server (TFS) for the claims reporting applications
• Developed automated scripts using Selenium WebDriver and Implemented Frame work for WebDriver scripts using C# and Java.
• Created Test Cases in HP QC/HP ALM for various User Stories based on Release and Sprint Plan.
• Developed test plans, test cases, test procedure, test scenarios and executed them.
• Project Upgrading window 7 to Window 10 the Hennepin County and involved in execution of the test cases.
• Involved in analyzing Business Requirements (BRS) and based on the business requirements finalized the test plan and defined the Test Cases.
• Created Test cases and scenarios for Regression, Integration as well as Back-end, GUI and system testing.
• Building UI-based Selenium test Automation using AZURE cloud services for .Net and Java based Apps.
• Participated in User Acceptance Testing.
• Responsible for designing database tables and writing SQL & PL/SQL procedures, functions.
• Tested several stored procedures.
• Analyzing functional and performance issues, offering solutions, and implementing corrective actions.
• Recording Work in ARMD and SCSM, Setting up the ARMD and SCSM Ticket, Setting up the Computer for Testing, Adding Customers to the Computer, Sending User Acceptance Testing Requests, Finalizing Completed UAT Tickets.
• Maintain scale databases and test program database interfaces.
• Assist in providing technical assistance to, and sharing of information about system infrastructure issues with information technology staff and customers.
• Provide customized status reports to customers, team leaders, and supervisors.
• Provide input with the planning and estimation of work products.
• Participate in technical analysis of systems/applications and coordination of system implementation plans, making recommendations for automation solutions via written proposals and/or presentations.
• Assist with development of operation plans for backup-disaster recovery priorities, establish data file backup, and restores.

Ameriprise Financial, Minneapolis, MN

Software Quality Analyst (Contract)

• Responsible for planning, execution, scheduling of development and test plans.
• Drive project deliverables to ensure all deadlines were met in a timely manner.
• Actively participated in predictive modeling matrix by gathering requirements from customers and business analysts
• Reviewed Test cases with expected test results with BA, Business clients, and Development team to ensure accuracy and quality of test cases during test case development.
• Involved in writing Test Plans and Test Cases based on system requirements.
• Performed Positive and Negative testing, Black box and End User Testing.
• Reported, documented and followed-up on the change requests using the defect-tracking tool JIRA.
• Involved in performing functional, application, integration, and system and regression tests by developing scripts using Quick Test Pro as per test cases and Executed automation scripts using Quick-Test Pro application.
• Responsible for the verification of the functionality of the Application on various browsers and its compatibility on internet different versions of the web Browsers predominantly used in all business application environment.
• Communicated with Development, Operations, and Product Management.
• Generated Reports and Documented and Communicated test results on daily bases.
• Performed web services REST and SOAP services testing using SOAPUI.
• Participated in requirements gathering sessions with Business clients, and Development team, and established clear understanding of business need while providing Quality Assurance perspective to improve quality of requirements.
• Conducted regression and integration testing for the subsequent builds of the application
• Created test coverage matrix to track the entire testing process.

Confidential . Minneapolis, MN

IT Specialist II

• Provided on-call support of systems/applications.
• Excel in execution of Service-Now demand, asset and configuration management, knowledge management, incident, problem, change and case management through Agile development and delivery enforcing appropriate architecture, data security and system administration
• Imaging 50machines day and make them primaries.
• Analyzed and updated software application and trouble shooting.
• Strong working knowledge of hardware components of Networked PCs, and printer troubleshooting.
• Updated and posted software-downloading links in the Center’s website to help clients download software to their computers.
• Promoted excellent customer service, maintaining strong relationships with the user community, and setting/managing expectations of customers.
• Analyzed functional and performance issues, offering solutions, and implementing corrective action.
• Collaborate in teams to produce quality reports.