PROFESSIONAL SUMMARY:

• I am a seasoned QA with total of 12+ years of technical and functional experience as in various roles as a Test Lead who has comprehensive understanding of software testing and analysis and delivery throughout the life cycle of complex projects during development.
• Strong expertise in SQA (Software Quality Assurance) Testing (WEB and Mobile) with technical skills like Quality Assurance, Manual Testing (Functional/Regression), WEB Testing, Network testing, Defect Management and Test management tools, SQL, UNIX
• CSM certified from Scrum Alliance.
• Well versed with Agile Scrum practices: Sprint Planning, Scrum and Sprint Retrospective.
• Experience in production/application support in UNIX, SQL platform.
• Having hands on experience with various mobile application testing on Android and iOS.
• Highly exposed to AGILE methodology, Waterfall model and RWD services.
• Hands on experience on Rest APIs.
• Proficient in defect management and test management tools like HP Quality Center, IBM TDP(technology delivery platform), Clear quest for test requirements, test scenarios, defects tracking and reporting, Execution status and JIRA for Agile Management.
• Lead development of Requirement traceability matrix, Test plan, designing test cases, test scripts, test strategy and execution of high quality test suites using business specification and critical requirements.
• Lead multiple testing teams (automation and manual).
• Proficient in performing different kinds of testing like Smoke, Sanity, Functional, GUI, API, Backend, Black Box, Integration Testing, Network Testing, Regression Testing & UAT and End - to-End Systems testing of software applications.
• Familiar with automation testing concepts.
• Excellent Leadership skills and focus on continuous process improvements and client centricity and managing project activities including project task scheduling, planning and reviews.
• Analyze the project requirement and update the project timelines, delivery plan, estimates and resource planning and proactively define and monitor project issues and risks and develop mitigation plans.
• Presenting status and highlighting the risk and issue in daily status call with the client and project managers.
• Co-ordination between different application and testing teams involved. Review bug reports from the test technicians for errors prior to them being entered into the tracking software.
• Skillset includes experience in Analysis of system Functionality, Test planning and estimation, Defect Tracking and Reporting, Functional supervision, Process review, preparing test cases and execution of Manual scripts.
• Strong understanding of Software Development Life Cycle (SDLC), Software Test Life Cycle (STLC) from requirements gathering to releasing to production.
• Good Exposure on Bug Life Cycle.
• Hands on experience in root clause analysis of critical failures.
• An effective communicator with excellent relationship building with Client and offshore team.
• Experience in CR implementation, handling of outages, Incident Management in Production Environment and Management of Confidential &T applications.

TECHNICAL SKILLS:

• Reporting and Delivery Quality Assurance Familiar with Automation Concepts
• Scrum Waterfall Methodology
• ALM Web services API Testing
• Mobile Testing Functional Testing SWITT
• MS Excel SDLC SQL
• Telecom Domain UNIX Root Clause Analysis
• JIRA Java PostMan (API testing tool)

PROFESSIONAL EXPERIENCE:

Confidential

Test Lead

Responsibilities:

• Leading all the testing activities of the project including Test Plans, Strategies and Estimates, project milestones and task allocations, Coordinate and keep track Burn down progress of project.
• Responsible for Release Planning, which includes all the phases of testing, cycles e.g. Validation Testing, System Integration Testing, User Acceptance Testing and Regression Testing.
• Quality related tasks of the project like Defects quality and testing quality.
• Facilitating Scrum practices and disciplines in cross-functional Scrum Teams including Daily scrum meeting, Retrospective Meetings and Sprint Planning.
• Involve in meetings with project stakeholders to understand and analyze the requirements and Design of all the deliverables falling under every release.
• Understanding the testing effort by analyzing the requirements of project.
• Building a testing team of professionals with appropriate skills, attitudes and motivation.
• Assigning task to all Testing Team members and ensure that all of them have sufficient work in the project.
• Ensuring content and structure of all Testing documents / artifacts is documented and maintained.
• Documenting, implementing, monitoring, and enforcing all processes for testing as per standards defined by the organization.
• Reviewing the Test Cases documents.
• Keep tracking of the new requirements / change in requirements of the Project.
• Escalating the issues about project requirements (Software, Hardware, Resources) to Project Manager / Sr. Test Manager.
• Organizing the status meetings and send the Status Report (Daily, Weekly etc.) to the Client
• Acting as the single point of contact between Development and Testers.
• Tracking and preparing the report of testing activities like test testing results, test case coverage, required resources, defects discovered and their status, performance baselines etc.
• Ensuring the timely delivery of different testing milestones.
• Involve in meetings with project stakeholders to understand and analyze the requirements and Design of all the deliverables falling under every release.
• Preparing Data request and coordinating with data teams for appropriate data.
• Creating applicable Test Strategy/Test Plan for the project/domain.
• Creating effective testing artifacts (test scenarios, test cases, test scripts etc.) based on defined requirements.
• Maintaining traceability between requirements and testing artifacts and validate test coverage.
• Hosting internal/external review meeting with team members and client for finalizing the test scripts.
• Preparing test plans, creating scripts, reviewing scripts, executing scripts, analyze results, test reporting and test closure.
• Reviewing testing artifacts created by peers/team members
• Building and sharing domain knowledge within and outside the team.
• Working with cross-functional project teams throughout the test lifecycle i.e. getting functional requirements.
• Participating in outage call to provide quick resolution within the SLA.
• Participating in RCA Call with Outage Management Group.
• Collaborating with interfacing development team to analyze the impact of the requirement.
• Evaluating application performance following change activity; correlates implemented changes and service exceptions and takes action to resolve any conflicts.
• Participating in review meetings of various deliverables for releases/projects.
• Interacting with client during the Test phase and while working on the Root Cause Analysis for various defects during RCA phase.
• Organizing War Rooms, External and Internal calls with Multiple teams for quicker resolution of Issues in multi-system application
• Understanding of the change requests that are raised by the client after the development started.
• Planning on releases and making sure to make sure business is not affected.
• Estimating the requirements using various estimation techniques and produce the final estimates
• Review of Application Test Cases for critical requirements.
• API (Application programming Interface) testing using SWITT tool to make sure backend systems response returning all required attributes/parameters
• Coordinating with Development, Infra Support, Data Base admin, Software Configuration Management and various integrating middleware and backend systems for issue resolution and trouble-shooting.

Confidential

Team Member (Technical Associate)

Responsibilities:

• Involve in meetings with project stakeholders to understand and analyze the requirements and Design of all the deliverables falling under every release.
• Preparing Data request and coordinating with data teams for appropriate data.
• Creating applicable Test Strategy/Test Plan for the project/domain.
• Creating effective testing artifacts (test scenarios, test cases, test scripts etc.) based on defined requirements.
• Maintaining traceability between requirements and testing artifacts and validate test coverage.
• Hosting internal/external review meeting with team members and client for finalizing the test scripts.
• Preparing test plans, creating scripts, reviewing scripts, executing scripts, analyze results, test reporting and test closure.
• Reviewing testing artifacts created by peers/team members
• Building and sharing domain knowledge within and outside the team.
• Working with cross-functional project teams throughout the test lifecycle i.e. getting functional requirements, preparing
• Leading the team for analysis and design for all releases planned by Confidential &T and help them for resolving problems during planning phase.
• Executing test cases and assist in identifying, reporting, and tracking end-to-end test defects, issues, and jeopardy.
• Raising Defect in Quality Center.
• Tracking defects in Quality Center.
• Escalate project risk in appropriate timeline to project PM.
• Ensuring all deliverables should be on time.

Confidential

Application Analyst (Jr. Technical Associate)

Responsibilities:

• Mentoring the team and helping the team under critical circumstances.
• Providing inputs for optimizing the existing application and till date has four successful claims which are implemented in production.
• Responsible for SLA commitment on a daily basis and keeps a close track of it.
• Monitor application components and resolve problems/exceptions 24*7 for online and batch applications
• Provide technical assistance for the UNIX and Windows environment to the application support.
• Execute batch jobs and monitor job streams to completion (UNIX & mainframe platforms) to meet batch and online service level commitments/availability.
• Perform problem analysis/resolution of application processing exceptions from the point of initial alert or notification through resolution or escalation. Assesses problem impacts on service and notifies appropriate groups per Guidelines. Coordinates work activities with resolver-groups/fix-it agents in complex recovery situations; tracks exceptions until restorations are complete.
• Interface with clients and other work groups to schedule and run on-request jobs.
• Evaluate application (or job) performance following change activity; correlates implemented changes and service exceptions and takes action to resolve any conflicts.
• Participate in review meetings of various deliverables for releases/projects.
• Be an interface between offshore delivery team and customer ( Confidential &T).
• Implement CR’s that has been approved by the Change Management group and validate them.
• Controlling the job flow during IPL’s and Maintenance.
• Train others on team or in group and develops job procedures and job aids