SUMMARY:

• Experienced System and Software Senior Quality Assurance Analyst and Engineer with broad skills in System Concepts, Requirements and Unit / Integration / Acceptance testing.
• Experience includes full project life - cycle participation in manual and automated testing, of End-users, and management of junior and mid level testers, bug tracking and resolution.
• Extensive experience testing in environments with complex vendor product integration for internet banking, and cross-platform user interface testing, high volume stock trade management systems, and SWIFT (Back Office) message testing as well as OASYS.
• Experience includes Internet enabled Call-Center software/hardware integration testing, Voice Recognition, ATM hardware and computer Telephony, testing complex websites/mobile apps across all desktop browsers and mobile devices.
• Expert at performing manual testing functional, integration, and regression testing, including evaluation and documentation of the results.
• Content management and Analytics of WordPress CMS. Experience with back office processing and real-time trading system testing.
• Complete Software Development Life-cycle testing for such companies.

SKILL:

Windows, OS X, IBM SQA Teamtest/Suite,. SQL, IBM PC, IBM 3270,Bug/Anomaly tracking software - ClearQuest, Elementool, FogBugz, InfoMan, SQL Magic, BuggIt, Bugzilla etc. Internet, Intranet, Client-Server, Customer Relationship Management (CRM), Computer Telephony integration, Voice-recognition technology VoIP, Customer Service applications, HTML. SWIFT and OASYS message testing. IBM MQSeries, Black/white box test case application . Comparing front end results with backend processes, logs, queues, database. Real-time Reuters news and stock quotes testing, Broad Vision testing, XML, Unified Messaging, some Silk Performer and server performance testing, Financial Data Systems, MS Office, Visio. Testing on SUN, HP, NT, and Oracle UNIX Etc.

EXPERIENCE:

Confidential

Responsibilities:

• Daily testing of a complex site for the world's largest healthcare company in 3 development environments as well as the live site. Attending daily Scrum meetings with project managers, developers, and account team and following all QA issues to their resolution. Cross-browser testing was performed on Windows/Mac platforms, and iOS/Android mobile and tablet devices.
• Testing included 4 site properties for patients and Health Care Providers, with daily revisions from the Account team, directed by the client and FDA Regulatory reviews. Doctor's site includes calculators, dynamic PDFs, facility locators, and dynamic content.
• Daily testing of YouTube channel with over 8 million views on all client approved browsers and platform, as well as responsive design on mobile/tablet devices.
• Lead daily testing of a Customer Relationship System designed on the .Net Platform, C#, Javascript, and SQL, including testing of complex program roles across all Wndows/Mac OS versions and cross-browser testing, responsive design testing on mobile and tablet iOS/Android devices, and back-end data validation.
• Testing of program analytics data transfers and cumulative program reports of live events.
• Testing of Program Check-In and Check-Out functionality according to date/time and device GPS location.
• Survey logic testing according to program event type and user roles. Testing of payroll and timesheet functionality, user login and program access according to roles, and site transition to https. Testing of email blast campaigns, and company newsletter.
• Testing of seasonal micro-sites for product and prize sweepstakes.
• Cross-browser and platform testing of Geometry’s monthly newsletter and email blasts.
• Rich Media banner testing of Flash and HTML5 creatives with the use of Google DoubleCLick Studio among other tools. Testing according to client specs and browser requirements, external clickTAGs, banner Flash/HTML5 weight, video frame rate and audio quality.

Confidential

Technical lead

Responsibilities:

• Lead Quality Assurance efforts of daily content and code updates across 6 desktop browsers and responsive functions of content on mobile/tablet iOS and Android devices.
• Managed and updated all Wordpress CMS related updates and php plugins.
• Interacted with various advertising partners and tracked their static and dynamic advertising content across the portal.
• Managed the content of articles and rich media, publishing and promoting between 3 - 10 articles daily. Daily and weekly build and QA status reports. Testing email campaigns.
• Analyzed business and functional requirements and translates them into test cases.
• Tracking of traffic analytics, Advertising campaigns and social media promotions.

Confidential

Office Manager

Responsibilities:

• Managed all aspects of office needs for a residential General construction company.
• Responsibilities included office management of business operations, including but not limited to handling of all contracts, licensing, insurance and various legal matters, as well as using Project Estimating software Arenasoft.
• Managing personnel resources, Ordering of materials, updating all spreadsheets, and reporting to project manager. Obtaining relevant permits from Department of Buildings.
• Online advertising, and building of a website and it’s branding/graphic elements.
• Cost analysis matrix of projects (resources and materials vs. final estimates).

Confidential

Responsibilities:

• Tested data Validation and Correlation between Confidential ’s live applications and the Settlement Notification’s 1200 trade data fields (such as Custodian ID, Settlement dates amounts and taxes, stock names, currency codes and conversions, 11 digit Bank Identifier Codes ( Confidential ) which comprise the bank, country, and branch codes). Tested integration with OASYS Global, an electronic trade allocation and confirmation solution for brokers/dealers, investment managers and custodian banks.
• Assisted the automation lead in executing, debugging and validating IBM Rational SQA Robot’s many scripts and shells to test the applications from black-box/unit testing to release. Validated the Robot’s execution log reports after every regression run.
• Daily manual capture and analysis of many logs such as IBM MQSeries, Oracle logs, Audit and Merva error/completion logs, and OASYS Global logs among others. Data flow was stopped along the way, captured and released in buckets for trade execution using mainframe manual/auto release flags, as well as UNIX Perl script, XML validation, and Rational Robot script editing.
• Worked with Development team manager and members on a daily basis concerning new bugs / anomalies found, and daily build release into QA environment in Rational ClearCase. Daily interaction and issue resolution with IBM MQ Series development team and managers.
• Authored many manual test cases according to technical test plans, Business plan and rules, to be automated by Rational automation lead. Tests included Sun Oracle table manipulation and population via SQL, Queue flags and bucket loads, positive and negative data field tests using Access database, dozens of logs, client profiles, and data correlation and validation.
• Weekly build and progress reports to QA Director and managers, as well as working closely with technical and business team leads and automation lead.
• Released unique builds into QA environment using IBM Rational ClearCase, as well as tracked and resolved bugs and anomalies using Rational ClearQuest.

Confidential

Quality Assurance Team Lead

Responsibilities:

• Quality Assurance Lead of 3 - 5 testers for multiple projects developed on-site.
• Responsibilities included daily status reports to Project Manager as well as the client, and weekly reports to QA Director, regular meetings, bug tracking and resolution, creation of test cases, and authoring of brief test plans, on-site client server testing.
• The testing of this busy site with over 800 URL’s and 18,000 articles progressed through Unit to Integration Systems Testing, as well as User Acceptance with the assistance of the client’s test team, which I managed.
• On-site testing of servers using Silk Performer according to the test plan requirements and my knowledge obtained through the Segue Performance and Stress class.
• Extensive manual testing according to storyboards, Use Cases, and site maps, as well as strong ad-hoc testing, link verification, multiple log-on security, and cross platform testing. Site was tested across five browsers, and four Operating Systems.
• Daily build acceptance tests, as well as weekly full build regression. Build release management using Rational ClearCase.

Confidential

Senior Quality Assurance Analyst

Front-end: Windows NT, Windows 95, HTML, Java, Internet Explorer, Netscape, AOL, Mac, VB, Visual C++, Lucent Telephony.

Back-end: Oracle, SQL, UNIX, NT.

Responsibilities:

• Managed the scripting of the Web portion of the project when it reached the Integration Systems Testing phase with 2 - 8 QA resources a day. Responsibilities included converting 700 Unit testing scripts into 1200 IST scripts.
• Responsibilities included reviewing all bugs and representing all the testers at a daily triage meeting with developers and managers.
• Lead tester over 6 applications that bundled into a complete high-tech Internet Enabled call center build and maintained by Lucent Technologies and MCI on-site. Applications included Web-Collaboration, Service Representative online led classes and, Interactive Voice Response (IVR) system that collaborated with the software, Customer incident tracking tool, and automated E-Mail response. Created by such vendors and Lucent, MCI, SUN, BroadVision, Sanchez, and Security First, which I worked closely with concerning testing issues on a daily basis.
• Full regression testing in Internet Telephony software and hardware.
• Trained the Customer Service Representatives which would use the Call-Center’s software.
• Presented numerous software demos to executives, senior management, and end-users.
• Tested Student ATM/ID cards (for 17 college campuses), which were “Smart-Cards” used as on-campus access and payment of facilities, and a debit card linked to their checking accounts.
• Testing included back-end (account opening and funding) and front-end (account opening via the web, Automatic Teller Machine testing, as well as Voice-Response telephone access.
• Extensive testing of an interactive Voice-Response system, including full system scripting and build regression, as well as test planning.
• Wrote and resolved many System Trouble Reports (STRs) of varying priorities in the Integration and User Acceptance phases.

Confidential

Quality Assurance analyst / Lead Ticket (bug) coordinator

Responsibilities:

• Coordinated all tickets for the User-Acceptance phase of the Confidential project. This application was to replace the Worker’s Compensation software for the many subsidiary divisions of Confidential .
• Utilized SQA Robot scripts in order to issue Worker’s Comp policies from every state and generate volume and stress on the database. Assisted the SQA team in running Load Tests on 20 stations.
• Coordinated three daily meetings between the end-users, managers, and two vendors in order to resolve all ticket issues (bugs).
• Maintained ticket lists on Excel and SQL Magic applications. This task included composing a weekly status report of project managers of all unresolved issues.
• Studied the Confidential application in order to modify Worker’s Compensation policies as an authorized policy underwriter, and perform regression tests on the applications as new builds were introduced to the QA team.
• Tested Mainframe output logs of policies for correct results of data entry by underwriters.
• Tested every new build that was introduced to the environment by completing workstation checks. Performed build acceptance testing on a weekly basis according to functional specs and build acceptance criteria.