PROFESSIONAL SUMMARY:

• Technical Analyst with 6+ years of experience in developing and implementing High scalable projects actively and looking to pursue high scalable, challenging roles in Project/ Program Management.
• I perform well in situations where shifting priorities and changing plans are the norm. I have a consistent track record of leading & delivering interactive projects with proven expertise and exceptional record of overseeing all facets of PMLC/SDLC. I am a self - disciplined, determined people person seeking a challenging position.
• Strong experience in Software Development Life Cycle using Agile, Scrum and Waterfall methodologies. Master’s of Science with dual degree in Business Management and Project Management and Bachelors in Computer Science with 6 years of experience in the areas of Software Development & Performance Testing, Business Consulting, Quality Assurance and Research & Development.
• Possess sound understanding and skill set in both the areas. Strong communication, collaboration & team building skills with proficiency at grasping new technical concepts & utilize the same in a productive manner.
• Strong 6+ years of experience in Information Technology field with extensive experience in Project Management, Project Coordination and Management, Quality Management, Research and Development, Quality Assurance, Technical Deployments, Data collection, analysis and reporting by measuring Performance and making sure that quality metrics are achieved. I was involved in all stages of the project development life cycle and interacted successfully with users at all levels
• Ability to work under minimal supervision possessing excellent communication, interpersonal, and problem-solving skills.
• Support presales & sales department through lead conversion, manage the day-to-day functional operations, Salesforce, design custom proposals for prospects through bidding portals like e-Lance and presentation to clients, assist with managing the content on the company website.
• Establish and maintain scalable CRM processes that ensure best practices in campaign and lead management
• Managing marketing & other internal stakeholders to bring life to brand, design marketing collateral and website content.
• Collaborate with marketing teammates, senior management, and project stakeholders to design wire-frame and mock-ups
• Monitor and evaluate performance of assigned project procurement personnel. Collaborate on personnel development planning for assigned personnel with responsibilities.
• Experience in Cloud Platforms (Amazon Web Services and Azure Platforms), Big Data Platform (EMC2, MS Excel), Systems Integration and Development- Contact Center platforms of Cisco/ Confidential /Genesys, Hosted Multi-Tenant Platform-Contact Center Cloud applications development & testing.
• Experience in using Performance testing tools- JMeter, Selenium scripting, HP- Load Runner, Load Client/ Load Server.
• Experienced in Software Development Life Cycle (SDLC) methodologies (Agile, Scrum, Waterfall)
• Extensive experience in Functional, Integration, Usability, User Acceptance & Performance testing on various applications
• Immense experience on Call Routing, Call switching, VOIP Technology and Call Center/ Contact Center deployments.
• Excellent knowledge of Agile & Scrum development environment.
• Identifying unexpected issues after the integration of new modules in the application.
• Excellent system testing features knowledge related to Contact Center/ Call Center applications.
• Excellent knowledge in various testing tools such as HP Quality Center, TFS, VSTS (Visual Studio Test Professional), Jira and Selenium for Test Execution, Test Designing, Test Planning, Test Analysis and Defect Tracking.
• Experience in End to End Agile Methodology. Experience in driving Sprint calls including Daily Scrum, Sprint planning etc.
• Experience in multi-tier Client/Server Web based applications in service-based sectors with expertise in Insurance, Financial, Banking, Retail and Health-care domains.
• Experience in using Performance testing tools- JMeter, Selenium scripting, HP- Load Runner, Load Client/ Load Server.
• Experienced in Software Development Life Cycle (SDLC) methodologies (Agile, Scrum, Waterfall)
• Experience in writing Test strategy, Test scenario, Test plan, Test cases, Bug reports and developing Test scripts.
• Experience in Integration Testing different modules of an application.
• Extensive experience in Functional, Regression, Integration, Usability, System, User Acceptance, and Performance testing on various applications.
• Immense experience on Call Routing, Call switching, VOIP Technology and Call Center/ Contact Center deployments.
• Extensively used SQL to interact with ORACLE, MS Access, SQL Server and DB2.
• Conducted technical conversations with customers and suppliers regarding quality issues and user experience inputs.
• Responsible for making sure related product documentation was met and exceeded customer requirements.
• Conducted documentation sessions to review all the quality system manuals and procedures to make sure PCI compliant.

TECHNICAL AND MANAGEMENT SKILLS:

Tools:, Platforms & Area of Expertise: PMO, Project Management, Quality Management, Contact Center Portfolio, Unified Communications, Customer Service, Business Consulting, Marketing Concepts and Commercialization, Research and Development, Quality Assurance & Analysis, Professional Services & Installations, Performance Testing, Requirements gathering, Test Planning, Windows Server Expert, Operational Readiness, Cloud Testing on Amazon Web Services, Azure etc., Performance Analysis, HP - Quality Centre, HP-Load Runner, JMeter, Load Client/Server, JIRA, Wireshark, VM Ware (V-Sphere/V-Centre), Systems Administration, Call Center Technologies, VOIP Testing

Skills & Programming Languages: PYTHON, JAVASCRIPTING, TABLEAU, QA Manual & Automation testing, SQL, Windows OS

Business Quality Analyst Skills: Business Modelling, Unified Modelling Languages and Use Cases Overview, Writing Use cases, Trace-ability Matrix, Requirements Management, Business Analyst approach testing, Gather Implementation requirements

Tools: Mockups and Prototypes

Project Management Skills: Project presentation, Ghantt Chart, Project Charter, Business Consulting, Portfolio Management, Six Sigma, Scheduling, Knowledge of concepts like critical path, scope creep, Informal Project Management, EVMS, cost and schedule performance metrics, Operations Management, Microsoft Project, Jira, Rally Pro, MS Excel, MS Power point

Quality Assurance skills: Test planning and execution, Test plan optimization, Performance Testing, Failover and Load Testing, Functional testing, Regression testing, User Acceptance testing, Defect/Bug tracking, Database testing, Manual Testing, Automation Testing

Methodologies: Agile and Waterfall Methodologies of Software Development Life cycle

Software skills: HP Quality Centre, JIRA, SELENIUM, MS Project, MS Office Suite, MS Visio, Tableau, Qualtrics survey tool, Use Case Modeling Requirements Tool

Languages: Proficient in SQL (MS SQL)

Familiar with C, C++, Java (Entry Level):

Marketing /Sales Tools: Salesforce, Data.com, LinkedIn Sales Navigator

UI /UX Designing Tools: Adobe Illustrator, Adobe InDesign, Adobe Photoshop, Adobe After Effect, Adobe XD

Flow Chart & Diagram Tools: MS Visio, Lucid chart, Smart draw, Argo UML

Application and Web Servers: XAMPP

Other: Box, Dropbox, Infographics, GoToWebinar

PROFESSIONAL WORK EXPERIENCE:

BUSINESS QUALITY ANALYST

Confidential

Responsibilities:

• Coordinate with Project Managers, Architects, Engineers, Developers and UX Designers on business systems scope, solutions, constraints and risks. Analyze business scenarios that may be solved through automating/modifications to business processes.
• Accountable for documentation which includes user requirements, functional/technical specifications, process flow diagrams, training documentation, instruction manuals, deployment guides, Total Cost of ownership analysis for decision making.
• Ability to estimate work effort for project sub-plans to ensure projects are successfully completed.
• Performing competition analysis and coordinating with Product Manager/Director in creating a product roadmap and gathering business requirements by collaborating with Field Sales, Account Managers, Business Partners and customers.
• Identifying product marketing ideas and opportunities based on industry trends, current marketing and competitive trends.
• Collaborate with R&D, Product Management in responding to Request for Proposal (RFPs) to facilitate Pre-Sales, Sales and Business Stakeholders in pitching the software product. Working with Product Marketing/Account Managers in reaching out to prospects and providing demos to increase the market outreach, conducted Knowledge transfer sessions, presentations etc.
• Coordinate activities, resources, and information.
• Managed and extensively worked on globally developed projects covering ‘ Confidential Oceana solution on Cloud using Amazon Web Services IAAS platform’- premiere contact center project at Confidential which grossed $50M/quarter.
• Help prepare presales/project documents. Use project management tools to monitor working hours, schedule, plans.
• Work with our sales/delivery team to create and maintain presales/post-sales documentation.
• Assist Marketing and Sales teams with process optimization and system integration.
• Document processes and best practices and help Sales and Marketing staff.
• Manage security, users, roles, profiles, and other specific SFDC setup options as necessary.
• Prepare data files and upload data into SFDC using data loader and other 3rd party tools.
• Create and maintain fields, views, reports, dashboards, campaigns and other salesforce.com objects and functions.
• Immense experience in Performance testing using Load Tools (such as Selenium, JMeter, HP-Load Runner, Load Client/ Load Server) by validating bottle necks and performance issues in Software, Database, hardware & Network applications.
• Handle on-going customization/ alteration of software’s, applications and products
• Maintain, enhance and create workflows, functions and configurations within the Salesforce.com environment
• Develop and create customized reports and dashboards and also manage functional operations of the SFDC implementation.
• Establish and maintain scalable CRM processes that ensure best practices in campaign and lead management
• Monitor and maintain data quality within the Marketing / Sales database
• Work closely with our marketing team and other internal stakeholders to bring life to our brand, and collateral, and website content. Collaborate with marketing, senior-management, project stakeholders to design Wire-frame and mock-up revamped.
• System troubleshooting and problem solving across platform and application domains.
• Suggesting architecture improvements, recommending process improvements.
• Scope and create templates for our marketing team to be more efficient in some of their posting on social media, the blog, email, and other channels.
• Create and manage company literature and other forms of communication (both print and electronic) such as presentations, whitepapers, infographics, podcasts, eBooks, signage, and trade show collateral as needed
• Copy, edit, proofread, and revise communications. Design and launch email marketing campaigns with marketing team
• Recommend, implement and maintain site design and operation. Create thought leadership materials.
• Developed a methodology to improve processes and activities that included change management procedure, dealt with key stakeholders to conduct & schedule best practice benchmarking, audits/training, drove KPI’s reporting the progress results
• Conducted Knowledge transfer sessions, presentations and seminars to internal sales, customer facing teams such as services and support teams in order to uplift the knowledge within employees and trained new employees on-board.
• Deployed, automated, maintained and managed AWS cloud-based production systems, to ensure the availability, performance, scalability and security of productions systems.
• Worked extensively on build release and configuration management of production systems. Was responsible for Pre-production Acceptance Testing to help assure the quality of our products / services.
• System troubleshooting and problem solving across platform and application domains.
• Suggesting architecture improvements, recommending process improvements.
• Evaluate new technology options and vendor products by suggesting right deployment models and implementation needs.
• Ensuring critical system security through the use of best in class cloud security solutions.

Business Analyst, Rochester, New York

Confidential

Responsibilities:

• Analyzed business requirements and performed water filtration market consumer analysis.
• Developed WBS, Gantt Chart, Risk Plan and predictive analytics model using primary and secondary research methods to perform and analyze Market behavior and Market segmentation analysis of water filtration products.
• Developed Cost baseline and Risk Mitigation plan using MS project software
• Financial Statement Analysis: Computed Financial Ratios using 10K reports to measure the company s performance.
• New Product Proposal: Presented the Business plan which included the budget allocation, risk and opportunity analysis, and mitigation plans and marketing strategy for the probability of success of the product release to the client.
• Confidential Oceana is one of the top 10 contact center customer engagement projects at Confidential . It is designed to enhance and improve all aspects of contact center operations and performance.
• This web-based suite of tightly integrated tools was rigorously tested and deployed on Hosted Cloud using Amazon Web Services IAAS platform and released to market as per Confidential Standards.