SUMMARY:

• CC&B QA Test Lead with 17 years Oracle CC&B application experience.
• Oracle Utility Suite exposure includes; CC&B, C2M, MWM, MDM, WAM, ODM, SOA, BPM, EBS.
• Senior Software Quality Assurance (QA) Test Lead with 17 years of hands - on Software Development Life Cycle (SDLC) experience within the Utility Industry, with laser focus on Quality Assurance.
• This includes developing test strategies, test plans, test cases and test processes supporting all phases of test including; Functional System Testing, System Integration Testing, Regression Testing, Performance Testing and User-Acceptance Testing for complex project-based CIS enterprise implementations, upgrades and enhancements.
• Hands on Test Lead experience coordinating all phases of testing; Functional, System, Integration, Performance, Security, Regression and User Acceptance.
• Highly skilled based on experience in preparing test strategies and test plans that are in alignment with the overall project plan and business needs.
• Expert in test script development based on both functional requirements & business process analysis.
• CC&B Testing Subject Matter Expertise: Billing, Credit & Collections, Customer & Account Information, Metering, Workflows, BPA Scripts, Field Activities, Zones & Custom Portals, V structure, Batch processing & Meter-to-Cash (M2C) processes.
• Oracle Utility Suite exposure includes: CC&B, C2M, MWM, MDM, WAM, ODM, SOA, BPM, EBS
• Utility Application & Middle-ware exposure: Atomic UC4, Confidential - Confidential MDMS, Nuance IVR, Itron FCS, Ventyx, Neptune, Badger, FAS, See Confidential, Mercator, Kubra, Extreme Dialogue, SalesForce Cloud & other Customer Facing Web interfaces.
• Strong ability to effectively collaborate with Development teams, Business Analysts and Business Owners.
• Understanding of different QA and Project methodologies (Scrum, Agile, Waterfall, Oracle OUM)
• Experience utilizing SQL queries for d Confidential verification.
• Excellent oral and written communication skills and analytical skills.

SKILL:

Testing Quality Assurance Quality Center HP Quality Center Software Quality Assurance

EXPERIENCE:

QA Test Lead / Oracle CC&B C2M MWM WAM Consultant

Confidential

Responsibilities:

• Provide Testing oversight, leadership and guidance for entire project through all Test Phases including; Product, Integration, Regression, User Acceptance, Operational Readiness.
• Collaborate with Project team and Business stakeholders to develop timeline and ensure test objectives are understood and integrated in project plan.
• Manage, lead and mentor testing resources.
• Devise test objectives, test policies, test strategies and test plans for all test activities.
• Ensure Regulatory compliance.
• Estimate testing effort and develop resource plans.
• Identify required tools, and ensure of the team.
• Lead, guide and monitor the analysis, design, implementation and execution of the test cases, test procedures and test suites.
• Develop, monitor and coordinate proper migration management of code delivered to Test environment.
• Ensure requirements traceability (RTM) to test coverage.
• Own, develop and coordinate Test environment strategies and readiness prior to test.
• Monitor, measure, control and report on test progress, the product quality status and the test results, adapting the test plan and compensating as needed to adjust to evolving conditions.
• Own, Develop, monitor and control Defect management strategy and process.
• Prepare & Present test summary reports & closure memos to Project team and Business stakeholders.
• Provide stabilization support.

QA Test Lead

Confidential

Responsibilities:

• SDLC Project Test Lead for medium to large scale Oracle Utilities CC&B Project implementations and enhancements.
• Test Lead for Projects with QA testing team resources both onsite and offshore; monitored, supported and ensured quality-assurance and quality-control methodologies followed QA standards, federal regulations and customer specifications.
• Created and executed functional software test strategies, test plans, test cases and test scripts.
• Identified and documented software defects in various defect management tools.
• Planned and monitored work assignments to test team member(s).
• Coordinated test environment readiness including alignment of middleware and integrated apps prior to test.
• Provided Client Support to the Line of Business to ensure effective clear communications between the business, development and the testing team.
• Managed Project Change Requests (PCR) and Defects through entire lifecycle from creation to delivery and re-testing.
• Conducted formal and informal product design reviews throughout the lifecycle.
• Provided input on functional requirements, product designs, and schedules.
• Effectively collaborated with software designers, developers, and business owner to ensure effective coverage and troubleshooting issues.
• Provided Supervisor Support for testing team.
• Coordinated d Confidential preparation, code migration with development and test team.
• Ensured adherence to regulatory SOX requirements.
• Identified and leveraged Automated testing with Selenium Web-driver when applicable.
• Planned User Acceptance Testing (UAT) with Business user team, and provided ongoing support.
• Mentored, trained and supported junior staff.

Software QA Test Analyst

Confidential

Responsibilities:

• Developed & Executed Manual CC&B test scripts.
• Created test plans using Functional Design and Detailed design documentation.
• Formulated test scripts/scenarios/user stories based on technical specification documents including functional and business requirements.
• Planned & Performed CC&B Integration testing with integrated client/server apps, including web-based, IVR and middleware (EI) systems.
• Provided CC&B Subject Matter Expertise: Credit & Collections, Customer Information, Metering, Workflows, BPA Scripts, Field Activities, Zones & Custom Portals.
• Promoted to Lead QA tester, overseeing testing teams for client software and systems development projects.
• Performed system, unit, functional, regression, stress and d Confidential interface testing.
• Provided client developer teams with detailed reports on quality metrics, identified bugs and recommended fixes.
• Documented software defects using bug tracking system.

Change Management Facilitator

Confidential

Responsibilities:

• Presented CC&B v1.5 Change Management modules to over 800 Contact Center and 200 Field Service employees during targeted rollout period.
• Facilitated & led hands on classroom and discussion ensuring real world functional understanding of new CC&B v1.5 functionality being deployed in the CC&B v1.5 implementation.

Instructional Designer

Confidential

Responsibilities:

• Created and developed CC&B v1.5 interactive Change Management materials and modules to be presented to over 800+ Contact Center CSR and over 200 Field Service employees during the CCB v1.5 implementation project rollout.
• Translated both Detailed Design and Functional Design documents into interactive materials and modules.