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Apm Architect & Monitoring Lead Resume

IL

PROFESSIONAL SUMMARY:

  • Having diversified experience in Quality Assurance, Performance & Cloud testing, knowledge of Software Development Life Cycle ( SDLC ), Process , Procedure and Test Methodologies
  • Quality Assurance experience and working as a lead with strong expertise in Performance/Load/ Stress/Functional Testing using HP Performance Center/LoadRunner, Soap UI Pro, Soasta, Jmeter and QTP.
  • Proficient in analyzing the Business , Functional requirements , Specification (FRS) & Design documents to formulate test plans and test cases.
  • Extensive experience in Client Management, Conflict Management, CXO Leadership coordination, Multi - Cultural Team management & Service Delivery
  • Experience in Waterfall , Agile testing methodology, Daily Scrum meetings. Effectively working with near shore and offshore teams in handoff meetings.
  • Successfully implemented DynaTrace APM solution across the Organization covering 350+ Servers for various Business units covering Platinum set of Applications
  • Extensive expertise in Cloud based testing using DynaTrace APM Solutions for CBT, Load and Performance testing
  • Extensive experience in Functional, Integration, Regression, Exploratory, User Acceptance, Database, Load Testing, and End to End Testing
  • Engineered Performance Testing projects using HP Performance Center & Loadrunner
  • Driving Organization wide initiative of DynaTrace APM Solutions implementation covering all Business groups including Security, HR, and Legal etc.
  • Design and Architect DynaTrace APM Solutions implementation covering 350+ high end Servers both in Non-Production and Production environment
  • Design and implement DynaTrace Synthetic Transactions along with implementation of Private Agents and Private Peers
  • Design and implement Knowledge Management solutions for Tools implementation, Best practices and Operational readiness with assignment of Product pages.
  • Integration of various Product lines within DynaTrace APM solutions
  • Excellent experience in managing the whole testing process flow using HP Quality Center/ALM, JIRA & Service Now
  • Expert in providing Estimates , Resource & Schedule planning and performing Performance lead, Manager level activities.
  • Experienced with Onshore / offshore / Near - shore model Projects.
  • Ability to meet tight deadlines and work under pressure; Dynamic and assertive team player with strong communication skills and strong commitment
  • Innovative , Self - starter and self - motivated with Strong Analytical and problem-solving skills.
  • Conducted Weekly meetings with Project Head , Business and Development Teams .
  • Worked in Banking, Financial, Insurance, Healthcare & Retail Domain

TECHNICAL SKILLS:

Cloud Testing Tools: Microsoft, Dynatrace APM Solutions & Pingdom

Performance Management Tools: HP BSM, SiteScope, NNMi

Performance Engineering Tools: HP Performance Center, LR, Jmeter

Automation Tools: HP Quick Test Professional, UFT, Cucumber, CA DevTest (CA LISA)

Test Management Tools: HP ALM, Quality Centre

Operating Systems: Windows 10/8.1/7, Linux, Unix, iOS 10.8.5/10.9.5/10.10.0/10.10.2

RDBMS: SQL Server, MS Access

Version Control: Git, Stash, TeamCity

Web Technologies: HTML

PMIS Tools: MS Visio, OneNote

Content Management: SharePoint

Programming Languages: C, C++, Java, .Net

Configuration Tools: HP uCMDB

PROFESSIONAL EXPERIENCE:

Confidential, IL

APM Architect & Monitoring Lead

Responsibilities:

  • Design and implement Dynatrace & Microsoft APM product line (DT SaaS, Adv. Synthetic, PLM, RUM, MS Application Insights, Azure Monitors, Log Analytics) as part of Org wide initiative
  • Member of DevOps Group that manages Rx Renewal solutions monitoring
  • Working on implementing Dynatrace SaaS onto K8s Architecture, Microservices & NextGen Apps
  • Working on implementing MS Application Insights, Azure Monitor & Log Analytics monitoring solutions
  • Define and implement Business SLAs, Business Relationships and CXO Reporting
  • Member of Strategic Leadership Team responsible for implementation plan within Rx vertical
  • Working closely with CXO Leadership on Performance Strategy and DevOps model
  • Driving APM Change Management Process across Application platforms
  • Work closely with Security Teams to ensure audit and exclusion of PHI, PII and Financial data
  • Creation of Knowledge Management Portals (Product Pages) for Tool Implementation & Operational process
  • Garbage Collection Analysis, Java Heap Analysis, Thread dump, Heap dump analysis, Large Object JVM tuning, Native Heap Analysis to identify memory leaks and Connection Leaks.
  • Worked in Trend Analysis, Application Sizing, Monitoring, analyze bottlenecks, tuning and implementation.
  • Creation of measures, Business transactions and dashboards to have increased visibility into the environment and quickly respond, analyze, and escalate any issue to one of multiple vendors with limited internal IT staffing
  • Creation of custom web dashboards in Microsoft, Dynatrace APM & Managed and sharing them with clients and NOC teams.
  • Creation of incidents, configuration of Extended Email Plugin and customization of email alerts.
  • Daily health assurance of the monitoring system as well as expert support for issue root cause analysis, Business impact analysis, client Dashboards, Reporting, and custom escalations to each 3rd-party vendor.
  • Successfully installed, configured & integrated Microsoft, Dynatrace APM products on Organization’s Data Center environment consisting of Windows Linux Servers.
  • Integrate Microsoft, Dynatrace APM model with Organization Incident Management & Security model
  • Responsible to define Security architecture to mask critical and financial information in line with Organization Governance guidelines
  • Implement Clustered environments for Microsoft, Dynatrace Non-Prod and Prod environment to reduce downtime
  • Working closely with RunOps Team to design and implement Security model to mimic firewall rules

Confidential, TX

Software Systems Engineer

Responsibilities:

  • Design and implement Dynatrace APM product line (DT Managed, AppMon, Adv. Synthetic, PLM, UEM, HP SiteScope, Splunk & CA APM) as part of Org wide initiative
  • Member of Digital Performance Engineering Group that manages Wireline and Wireless solutions monitoring
  • Working on implementing Dynatrace Managed onto K8s Architecture, Microservices & NextGen Apps
  • Working on implementing Splunk, & Smartbear AlertSite monitoring solutions
  • Define and implement Business SLAs, Business Relationships and CXO Reporting
  • Member of NewRelic implementation plan within APM vertical
  • Workly closely with CXO Leadership on Performance Strategy and DevOps model
  • Driving APM Change Management Process across Application platforms
  • Work closely with Security Teams to ensure audit and exclusion of PHI, PII and Financial data
  • Creation of Knowledge Management Portals (Product Pages) for Tool Implementation & Operational process
  • Garbage Collection Analysis, Java Heap Analysis, Thread dump, Heap dump analysis, Large Object JVM tuning, Native Heap Analysis to identify memory leaks and Connection Leaks.
  • Worked in Trend Analysis, Application Sizing, Monitoring, analyze bottlenecks, tuning and implementation.
  • Creation of measures, Business transactions and dashboards to have increased visibility into the environment and quickly respond, analyze, and escalate any issue to one of multiple vendors with limited internal IT staffing
  • Creation of custom web dashboards in Dynatrace APM & Managed and sharing them with clients and NOC teams.
  • Creation of incidents, configuration of Extended Email Plugin and customization of email alerts.
  • Daily health assurance of the monitoring system as well as expert support for issue root cause analysis, Business impact analysis, client Dashboards, Reporting, and custom escalations to each 3rd-party vendor.
  • Successfully installed, configured & integrated Dynatrace APM products on Organization’s Data Center environment consisting of Windows Linux Servers.
  • Integrate Dynatrace APM model with Organization Incident Management & Security model
  • Responsible to define Security architecture to mask critical and financial information in line with Organization Governance guidelines
  • Implement Clustered environments for Dynatrace Non-Prod and Prod environment to reduce downtime
  • Working closely with NOC Team to design and implement Security model to mimic firewall rules

Confidential, IL

Dynatrace APM Lead

Responsibilities:

  • Technically and Operationally leading a Team of APM Engineers as APM CoE Project Lead
  • Extensively working with CXO Leadership on Performance SLAs mapped with Business Reviews
  • Driving APM Change Management Process across Application platforms
  • Work closely with Security Teams to ensure audit and exclusion of PHI, PII and Financial data
  • Design and implement Dynatrace APM product line (DT Managed, AppMon ‘SaaS’, DCRUM, Enterprise Synthetic, PLM, Synthetic, UEM, HP SiteScope, Orion SolarWinds, Splunk) as part of Org wide initiative
  • Creation of Knowledge Management Portals (Product Pages) for Tool Implementation & Operational process
  • Driving Synergies among various Business Groups within the Organization on the Tool’s value proposition
  • Integration of Dynatrace environment with Vendors products for Productivity and efficiencies
  • JVM monitoring and tuning
  • Garbage Collection Analysis, Java Heap Analysis, Thread dump, Heap dump analysis, Large Object JVM tuning, Native Heap Analysis to identify memory leaks and Connection Leaks.
  • Worked in TrendAnalysis, Application Sizing, Monitoring, analyze bottlenecks, tuning and implementation.
  • Creation of measures, Business transactions and dashboards to have increased visibility into the environment and quickly respond, analyze, and escalate any issue to one of multiple vendors with limited internal IT staffing
  • Creation of custom web dashboards in Dynatrace APM & Managed and sharing them with clients and NOC teams.
  • Creation of incidents, configuration of Extended Email Plugin and customization of email alerts.
  • Daily health assurance of the monitoring system as well as expert support for issue root cause analysis, Business impact analysis, client Dashboards, Reporting, and custom escalations to each 3rd-party vendor.
  • Configuration and validation of different DynaTrace monitors like Oracle Monitor, Log Monitor, URL Monitor, File Scraper Monitor, VMWare Monitor.
  • Admin and Migration from Dynatrace 6.5 to Dynatrace 7.0 and solving issues during plugin migrations.
  • Worked extensively with Soasta/Jmeter, created scripts and ran performance tests and created reports.
  • Proficient with Performance Monitoring Capacity Planning Tools HP SiteScope, WILY Introscope, Jprobe, IBM Tivoli, AWStats, HP Performance Manager, Dynatrace
  • Experience using Fiddler, Jprofiler, HTTPWatch.
  • Involved in creating and maintaining of the projects using HP Performance Center 9.52/11.52/ Soasta CloudTest /Jmeter.
  • Responsible for implementing LoadRunner, Performance center, JMeter based infrastructure including: Architecting the load testing infrastructure, hardware & software integration with LoadRunner.
  • Executed Load Runner/Jmeter scenarios based on complex business scenarios with different monitors for Stress testing, Scalability testing, Failover testing, and Load testing.
  • Used JMeter to simulate java request load on a backend Application.
  • To provide performance, capacity assessment and deployment risks using key performance indicator attributes i.e. capacity, performance, scalability, availability, reliability, fault tolerance etc.
  • Successfully installed, configured & integrated Dynatrace APM products on Organization’s Data Center environment consisting of Windows Linux Servers.
  • Integrate Dynatrace APM model with Organization Incident Management & Security model
  • Working as SME to define, architect & implement APM solutions in each of the Business units that are integrated within the Data center environments hosted at multi locations.
  • Driving and strategizing Tools Best practices, Integration with 3rd party Product line & Security guidelines.
  • Responsible to define Security architecture to mask critical and financial information in line with Organization Governance guidelines
  • Automate and rollout Integrations, upgrades, Patches to improve productivity and reduce implementation cost
  • Strategize and implement User privileges, Firewall restriction and Data security
  • Define and implementation data retention policies in line with Organization Data policies
  • Implement Clustered environments for Dynatrace Non-Prod and Prod environment to reduce downtime
  • Working closely with NOC Team to design and implement Security model to mimic firewall rules
  • Closely work with PMO Team to plan and implement Tool upgrades, Patches, Fast Packs within the GREEN change windows
  • Process improvement with integration with Automated monitoring process

Confidential, WI

Dynatrace APM Architect

Responsibilities:

  • Design and implement Dynatrace APM product line (AppMon ‘SaaS’, DCRUM, Enterprise Synthetic, PLM, Synthetic, UEM) as part of Org wide initiative
  • Successfully installed, configured & integrated Dynatrace APM products on Organization’s Data Center environment consisting of Windows 2012 & Unix Servers.
  • Integrate Dynatrace APM model with Organization Incident Management & Security model
  • Working as SME to define, architect & implement APM solutions in each of the Business units that are integrated within the Data center environments hosted at multi locations.
  • Driving and strategizing Tools Best practices, Integration with 3rd party Product line & Security guidelines.
  • Responsible to define Security architecture to mask critical and financial information in line with Organization Governance guidelines
  • Automate and rollout Integrations, upgrades, Patches to improve productivity and reduce implementation cost
  • Strategize and implement User privileges, Firewall restriction and Data security
  • Define and implementation data retention policies in line with Organization Data policies
  • Implement Clustered environments for Dynatrace Non-Prod and Prod environment to reduce downtime
  • Working closely with NOC Team to design and implement Security model to mimic firewall rules
  • Closely work with PMO Team to plan and implement Tool upgrades, Patches, Fast Packs within the GREEN change windows
  • Work as SPOC for environment validation for any weekend Infrastructure changes as part Patches rollout, Hardware changes and OS pushes that directly and indirectly have impact on Dynatrace environment and it’s partnered environment servers
  • Leading the Dynatrace Application Monitoring implementation on Applications Servers
  • Successfully implemented Private Agent & Private Peer solutions
  • Planning and implementation of Dynatrace UEM solutions
  • Creation of Knowledge Management Portals (Product Pages) for Tool Implementation & Operational process
  • Driving Synergies among various Business Groups within the Organization on the Tool’s value proposition
  • Integration of Dynatrace environment with Vendors products for Productivity and efficiencies
  • Process improvement with integration with Automated monitoring process
  • Directly working with App Dev Teams to onboard applications on APM platform & inject Dynatrace as part of SDLC lifecycle process

Confidential, WI

Performance Test Analyst

Responsibilities:

  • Planning & implementation of DynaTrace APM solutions within the Organization, that comprises of Application Monitoring, Synthetic Transactions, User Experience Management (UEM), Private Peer/Agent configuration.
  • Tasked to define, architect & implement APM solutions in each of the Business units that are integrated within the Data center environments hosted at multi locations.
  • Driving and strategizing Tools Best practices, Integration with 3rd party Product line & Security guidelines.
  • Responsible to define Security architecture to mask critical and financial information in line with Organization Governance guidelines
  • Automate and rollout Integrations, upgrades, Patches to improve productivity and reduce implementation cost
  • Strategize and implement User privileges, Firewall restriction and Data security
  • Define and implementation data retention policies in line with Organization Data policies
  • Implement Clustered environments for DynaTrace Non Prod and Prod environment to reduce downtime
  • Implement Monitoring for DynaTrace environment to improve productivity and Proactive alerting via Infrastructure monitoring tools like Microsoft SCOM & HP SiteScope
  • Closely work with PMO Team to plan and implement Tool upgrades, Patches, Fast Packs within the GREEN change windows
  • Define and implement Performance Alerts, Incidents management with an integration of DynaTrace >> Microsoft SCOM >> Service Now (to be replaced with Cherwell)
  • Closely work with PCI Consultants for audits on Tools security, Data security and Security guidelines
  • Lead the implementation of APM solution in Non Prod & Prod environments
  • Work as SPOC for environment validation for any weekend Infrastructure changes as part Patches rollout, Hardware changes and OS pushes that directly and indirectly have impact on DynaTrace environment and it’s partnered environment servers
  • SME on Synthetic (Gomez) Transactions implementation
  • Leading the DynaTrace Application Monitoring implementation on 250+ Servers
  • Successfully implemented Private Agent & Private Peer solutions
  • Planning and implementation of DynaTrace UEM solutions
  • Creation of Knowledge Management Portals (Product Pages) for Tool Implementation & Operational process
  • Driving Synergies among various Business Groups within the Organization on the Tool’s value proposition
  • Integration of DynaTrace environment with Vendors products for Productivity and efficiencies
  • Platform upgrade from Version 6.2.3 >> 6.2.5 >> 6.3.2 (Non Production and Production)
  • Process improvement with integration with Automated monitoring process

Confidential, NY

Performance Engineering & Management Lead

Responsibilities:

  • Leading multiple Performance & Functional Automation teams (5+ projects), working with Leads & Testers to ensure overall quality.
  • Appropriately and effectively communicated objectives, plans, priorities, and statuses throughout the organization, providing feedback for project stakeholders ensuring business requirements are met
  • Involved in understanding of business processes and coordinated with developers and Client QA Manager to get specific user requirements.
  • Conducted Integration, System, Functional, GUI, Regression, Smoke, Database Integrity, User-Acceptance (UAT) and Performance testing
  • Ability to escalate issues, concerns and risk mitigation plans with Senior Program/Portfolio Manage(s)
  • Extensive testing via DynaTrace / HP Performance Center & LR on .Net and Java based applications
  • Performed Load Test of external facing Applications that helped identify and diagnose multi-layer issues at DB/App Servers level
  • Implemented DynaTrace solution for APM solution
  • Integrated DynaTrace & HP LR for Performance solution
  • Implemented / configured HP SiteScope monitoring for QA Lab machines consisting of Virtual and Physical hardware to monitor infrastructure health against Gomez configured performance tests
  • Implemented Compuware Gomez solution for Performance & Load testing
  • Configured & generated Performance reports for the Applications based on Daily/Weekly/Monthly trends.
  • Closely working with Business Team to review performance issues via DynaTrace, Oracle AWR, Java trend reports, PerfMon, NMon, HP SiteScope
  • Working closely with Mobile Testing Team to test and validate Mobile version of App on various OS platforms
  • Extensive testing and validation of Build upgrade, third party tools testing
  • Publishing finding/analysis & recommendations of performance evaluation carried out in the form of a summary report, and obtaining sign-off on this from various Stake holders (Business, Dev, Project etc.)
  • High Level Test Plans were written by incorporating User Profiles, Configurations, Environments, Risks, Test Scenarios, Schedules and Analysis and Presentation of Results
  • Instrumental in Test documentation (Test Plan, Test Cases, Test Data, Test Scripts)
  • Analyzed the Business Requirements of the Product/system. Worked with the development team to review project plans, requirements specification, design documents, and computer software.
  • Developed Test Scenarios with Test Data to support Test Requirements.
  • Performed Load/Performance/Stress, Endurance tests using HP Performance Center / Load Runner
  • Created dashboard in HP SiteScope for the monitoring purpose.
  • Involved in analyzing the problems using Transaction Breakdown, Network Monitoring and Resource Monitoring.
  • Involved in installing and testing Patches and Hot Fixes in Test environment.
  • Attended the Sprint Planning, Review & Retrospective meeting with Scrum Master, Developers, Business Analyst and business owners.
  • Drive final / sign off process post completion of all Performance tollgate reviews and TSR reports.

Confidential

Performance Lead

Responsibilities:

  • Lead a Global Team of Performance Engineers working on diversified 7 Client verticals
  • Successfully managed Delivery model between APAC, EMEA & US Teams
  • Conduct and participate in reviews (Functional specifications, Design Specifications, Test Plans, Test Estimations, High Level Test Scenarios, Detailed Test Cases, Test Scripts and Status Reports.
  • Formulating Performance Test plan at tier-level for the app and underlining dependencies on various teams for each activity
  • Manage and review performance of 1400+ Applications & 20k + Infrastructure components hosted on Global Data Centers.
  • Followed Agile Scrum methodology
  • Extensive testing on DynaTrace/Compuware GOMEZ for Performance (Load) Testing & Functionality (Cross Browser) testing
  • Created DynaTrace Dashboards for Business Teams Realtime Health status
  • Implemented EUM solutions via DynaTrace platform
  • Developed and deployed test scripts to do end to end performance testing using HP Performance Center / LR
  • Developed Test scripts according to test specifications/ requirements.
  • Identify and eliminate performance bottlenecks during the development Lifecycle.
  • Accurately produce regular project status reports to senior management to ensure on-time project launch.
  • Extensive experience developing scripts in Web HTTP, Web Services, Oracle ICA protocols
  • Verified that new or upgraded applications meet specified performance requirements.
  • Used to identify the queries which taking too long and optimize those queries to improve performance using Oracle AWR report
  • Identified Disk Usage, CPU, Memory for Web and Database servers and how the servers are getting loaded
  • Work closely with software developers and take an active role in ensuring that the software components meet the highest quality standards.
  • Successfully tested 2 Tier, 3 Tier & N / Multi-Tier architecture applications
  • Closely working with Business partners to review performance statistics and provide recommendations on how and where performance can be improved
  • Monitor and administrate hardware capacity to ensure the necessary resources are available for all tests.
  • Preparation and execution of test scripts using SOAP UI tool to perform Web Services testing.
  • Provide support to the development team in identifying real world use cases and appropriate workflows
  • Performs in-depth analysis to isolate points of failure in the application
  • Assist in production testing and capacity reports.
  • Investigate and troubleshoot performance problems in a lab environment. This will also include analysis of performance problems in a production environment.
  • Interface with Developers, Project managers, and CXO Leadership in the development, execution and reporting of test automation results.
  • Build Script with Data Driven Methodology which applies the Business rules to validate the components displayed on the website.
  • Responsible for writing Startup scripts and Compiled Module Functions for front and backend validation.
  • Writes and executes SQL queries in validating test results.
  • Compare and analyze actual to expected results and report all deviations
  • Implemented and maintained an effective automated test environment and the QA Lab.
  • Involved in Troubleshoot performance issues in packaged application.
  • Worked in shared environment tested different application
  • Created SLAs based on the Business KRAs to identify performance issues & baseline.
  • Configured and implemented Charts based on SLAs to have consolidated view of the Application
  • Extensively involved in Regression Testing, System Testing, Integration Testing, UAT testing, Installation testing.

Confidential

Senior Performance Engineer/Leeds

Responsibilities:

  • Implemented Synthetic Monitoring via DynaTrace Backbone and LastMile solutions
  • Tested varied Multi Browsers platform solution via Cross Browser Testing on DynaTrace
  • Engineered Performance Testing solutions via DynaTrace Load Testing & HP Performance Center/LR
  • Design/Implementation of Technical and Operational Excellence
  • Design and executed performance test plan and test cases.
  • Involved in various meetings with customers/clients to gather the performance requirements and SLAs before testing.
  • Worked with business team in establishing benchmarks to use during deployment.
  • Responsible for supervising Technical Staff, of Members of the Team & making Performance management design/changes to meet the needs of Customer/Application Teams
  • Worked on production to find the current and projected user volume and transaction density.
  • Duration Test was conducted to find the System Stability and memory leaks.
  • Involved in root Cause Analysis for the problems in the proposed architecture.
  • Analyze, interpret, and summarize meaningful and relevant results in a complete Performance Test Report.
  • Monitored the Resources metrics to find the performance bottlenecks.
  • Develop and implement load and stress tests with HP Load Runner, and present performance statistics to application teams, and provide recommendations on how and where performance can be improved
  • Monitor and administrate hardware capacity to ensure the necessary resources are available for all tests.
  • Worked with Development, WebOps and DBA to find the issues.
  • Ensure that quality issues are appropriately identified, analyzed, documented, tracked and resolved in HP QC & ServiceNow.
  • Provide support to the development team in identifying real world use cases and appropriate workflows
  • Performed in-depth analysis to isolate points of failure in the application
  • Assist in production testing and capacity reports.
  • Investigate and troubleshoot performance problems in a lab environment. This will also include analysis of performance problems in a production environment.
  • Interface with developers, project managers, and management in the development, execution and reporting of test automation results.
  • Configured and implemented Charts based on SLAs to have consolidated view of the Application on DynaTrace dashboard
  • Maintenance of Performance Servers & Upgrades as ‘n’ when required
  • Working closely with HP support on Servers upgrade & patches
  • Weekly/Monthly review of Monitors/Alerts configured & prepare a dashboard for Client reviews

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