SUMMARY:

• Trained IT Professional seeking senior level assignment and role as Senior QA Manager/Test Architect/Dev Ops/Scrum Master/Agile Coach/Project Manager/Vice President/Director/Product Owner/Program Manager/Senior Business Analyst/Project Head/CTO/COO/CIO with a growth oriented organization of repute.
• Project & Test Management ~ Agile & DevOps Expert ~ Full Stack Technology and QA Expert
• Client & Stakeholder Management ~ BFSI Expert (Banking, Financial Services) ~ Team & Performance Management
• Technical Expertise in handling Global Delivery, Global Operations, Large Strategic Transformations, Relationship Management, Project and Programme Management.
• Worked in Planning, Requirement Gathering & Analysing, RFPs, Project Estimation & SOW, Resourcing, Development Activities, Key Performance Indicators (KPIs), Solution Design Evaluation, Software Development, Test Strategy, Test Approach, Test Preparation, Test Execution, Test Results Evaluation, Test Closure, Stakeholder Calls, RAID logs along with Robust Risk Mitigation plan, Status Reporting, Team and Performance Management.
• Managed and worked Managed and worked with full stack technology teams in Software Development, Manual and Automation of End to End Functional Testing, Mobile Apps Testing, Product Testing, Unit/TDD/BDD/ATDD Testing, Web services/API Testing, System Integration Testing (SIT) & User Acceptance Testing (UAT).
• Managed and worked on Performance Testing, Pen Testing, Resilience, Disaster Recovery, Monitoring & Alerts, Load Balancing, Asset and Configurations, DB Backup and Archiving, Operational Acceptance and Live Proving Testing.
• Technical Expertise in Strategizing, Organizing, Leading, Executing, Controlling, Monitoring, Reviewing and Delivering Projects across SDLC and Agile/Lean Control/Dev Ops Methodology.
• Coached and felicitated various Project teams through the Scrum Guide, Agile Framework and Ceremonies like Sprint Planning, Daily Scrum meetings, Sprint Reviews, Product Backlog Refinements & Retrospectives.
• Ensured proper adherence to budget, schedule, and scope. Monitoring and tracking project/program milestones and deliverables. Executing proper stakeholder reporting and engagement throughout the project development lifecycle from inception to closure. Ensuring business and technology goals are met in areas such as compliance, customer satisfaction, safety, quality and team member performance.
• Worked for Confidential for last 1.5 years as Scrum Master. It covers managing and review of 700+ projects per year on Agile/Lean/Dev Ops and SDLC across Confidential US/UK geographic from functional, non - functional, TMMI Level 5, Centre of Excellence, Operational Acceptance and Governance perspective.
• This covers Digital, Retail/Business Online Banking, Cards and Payments, Premier Banking, Mortgages, Personal Loan, Innovation areas and Line of Business based on cutting edge Technologies like Cloud Platforms (AWS, Azure and Salesforce), Machine Learning, Artificial Intelligence, Analytics, Robotic Process Automation, Blue Prism, Block chain and Cyber Security.

IT TECHNICAL SKILLS:

Programming Languages: C, C++, Core Java, JSP, VB

Test Management Tool: HP QC 10.0, HP ALM 12.0 and above

Defect Management Tool: Bugzilla, Jira, HP ALM 12.0

Scripting: Java Scripting, VB Scripting

Database: SQL Developer, MS Access, My SQL, Dynamo DB and mongoDB

Operating Systems: Windows XP/7/8/10, MAC, Linux, Android/iOS Mobile OS

UML Modelling Tool: IBM Rational Software Architect Tool 8.0(Hands on Experience)

Application Platforms: Siebel, Ecommerce, Digital, L2C, B2B, B2C, T2R, iPaaS, aPaaS, SaaS

Test Automation Tool: QTP, UFT, Perfecto Mobile, See Test, Selenium, RFT, Eggplant &Code Magus.

Performance & Monitoring: Load Runner, RPT, JMeter, App Dynamics

Business Domains: Banking & Financial Services, Digital Banking, Wealth Management, Capital Markets, Equities, Mortgages (Secured & Unsecured), UK Cards, FDs, EMI Cards, Premier Banking, Insurance, Payments (GPP), Telecom (OSS/BSS), Digital (TV and Mobile Apps), CRM, BRM, Billing, VAS Services, Products, Media and Entertainment

Webservices Testing Tools: SOAP UI and Postmaster

Agile & DevOps Framework and Tools: Jira, Jenkins, GitHub, Dockers, Bitbucket, Kanban, Confluence, Archiva, SonarQube, Crucible, Rally (CA Agile Central), Lean Control Tool, Design Patterns and Dashboards.

Cloud Platforms: AWS, Salesforce and Azure

CRM Platforms: OneView Oracle, SFDC, MS CRM Dynamics, Finnone, Pennant, etc.

KEY ATTRIBUTES:

• Excellent Stakeholder management skills across various Clients and Stakeholders.
• Managing Risks and planning for contingencies and mitigation plan to ensure minimal impact on deliverables.
• Ensuring the activities to be focused on business change objectives by providing process improvement ideas and framework for senior management to direct & manage the change process.
• Carrying out review meetings and calls to monitor progress of the project as per schedule / budget and ensuring timely completion & delivery of project to the client. Ensuring continuous interaction with the customer to make sure that area of concerns can be worked upon for improved service levels.
• Proficient with VB Scripting, Office Excel VBA, Macros and Presentations.
• An effective communicator with good analytical, planning, problem solving & learning and analytical skills.

PROFESSIONAL EXPERIENCE:

Confidential

Technical Platform: Front to Back Applications, AWS, ROLB/BOLB/Mobile Banking/Cards Applications, GPP (Global Payment Plus) Payments applications, Core Banking Applications, App Dynamics, Jenkins, etc.

Responsibilities:

• Experienced leader who collaborates and owns the delivery of business driven requests for a specific technology platform.
• Worked in Planning, Requirement Gathering & Analysing, RFPs, Project Estimation & SOW, Resourcing, Development Activities, Key Performance Indicators (KPIs), Solution Design Evaluation, Software Development, Test Strategy, Test Approach, Test Preparation, Test Execution, Test Results Evaluation, Test Closure, Stakeholder Calls, RAID logs along with Robust Risk Mitigation plan, Status Reporting, Team and Performance Management.
• Managed and worked with full stack technology teams in Software Development, Manual and Automation of End to End Functional Testing, Mobile Apps Testing, Product Testing, Unit/TDD/BDD/ATDD Testing, Web services/API Testing, System Integration Testing (SIT) & User Acceptance Testing (UAT).
• Managed and worked on Performance Testing, Pen Testing, Resilience, Disaster Recovery, Monitoring & Alerts, Load Balancing, Asset and Configurations, DB Backup and Archiving, Operational Acceptance and Live Proving Testing.
• Played an important role in Global Delivery, Global Operations, Large Strategic Transformations, Relationship Management, Project and Programme Management.
• Focus on company-wide platform strategies, solutions, and new business functionality to enhance and promote the execution of delivery.
• A hands-on self-starter with a combination of an understanding of technology and strong communication skills.
• Working as Servant Leader and provide Service to the Team.
• Coaching the team in self-organization and cross-functionality.
• Removing impediments to the team's progress to its sprint commitments.
• Facilitating Scrum activities including sprint planning, retrospectives, and daily stand-ups.
• Enacting change & continuous improvement to increase the productivity of the team and quality of deliverables
• Coaching the team in organizational environments in whichscrum is not yet fully adopted and understood
• Ensure team execution and delivery to committed sprint work.
• Identify, manage, help mitigate project issues and risks in real time world.
• Working with other Scrum Masters via a Community of Practice to increase the effectiveness of the application of scrum in the organization.
• Collaborate and partner within and beyond one's team, builds productive relationships with others.
• Communicate effectively across diverse audiences within and outside of the Sprint Team (Stakeholders, Executives). Motivate and model open communication to help surface issues for faster resolution
• Be able to remove obstacles for the team or to direct obstacles to appropriate owners for quick resolution
• Possesses the ability to work with and influence wide range of stakeholders across roles and levels (business, compliance, Legal, IT, etc.)
• Ensures that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Confidential Policies and Policy Standards.
• Experience in coordinating activities for others and team as well as own work and good understanding of E2E architecture.
• Good Stakeholder management across various LOBs.

Confidential

Technical Platform: Front to Back Lending and other products Applications, AWS, App Dynamics, Loan Origin System, Loan Management System, etc.

Senior PM, QA Head/Manager

Responsibilities:

• Experienced leader who collaborates and owns the delivery of business driven requests for a specific technology platform.
• Worked in Planning, Requirement Gathering & Analysing, RFPs, Project Estimation & SOW, Resourcing, Development Activities, Key Performance Indicators (KPIs), Solution Design Evaluation, Software Development, Test Strategy, Test Approach, Test Preparation, Test Execution, Test Results Evaluation, Test Closure, Stakeholder Calls, RAID logs along with Robust Risk Mitigation plan, Status Reporting, Team and Performance Management.
• Managed and worked with full stack technology teams in Software Development, Manual and Automation of End to End Functional Testing, Mobile Apps Testing, Product Testing, Unit/TDD/BDD/ATDD Testing, Web services/API Testing, System Integration Testing (SIT) & User Acceptance Testing (UAT).
• Managed and worked on Performance Testing, Pen Testing, Resilience, Disaster Recovery, Monitoring & Alerts, Load Balancing, Asset and Configurations, DB Backup and Archiving, Operational Acceptance and Live Proving Testing.
• Played an important role in Global Delivery, Global Operations, Large Strategic Transformations, Relationship Management, Project and Programme Management.
• Focus on company-wide platform strategies, solutions, and new business functionality to enhance and promote the execution of delivery.
• A hands-on self-starter with a combination of an understanding of technology and strong communication skills.
• Working as Servant Leader and provide Service to the Team.
• Coaching the team in self-organization and cross-functionality.
• Removing impediments to the team's progress to its sprint commitments.
• Facilitating Scrum activities including sprint planning, retrospectives, and daily stand-ups.
• Enacting change & continuous improvement to increase the productivity of the team and quality of deliverables
• Coaching the team in organizational environments in whichscrum is not yet fully adopted and understood
• Ensure team execution and delivery to committed sprint work.
• Identify, manage, help mitigate project issues and risks in real time world.
• Working with other Scrum Masters via a Community of Practice to increase the effectiveness of the application of scrum in the organization.
• Collaborate and partner within and beyond one's team, builds productive relationships with others.
• Communicate effectively across diverse audiences within and outside of the Sprint Team (Stakeholders, Executives). Motivate and model open communication to help surface issues for faster resolution
• Be able to remove obstacles for the team or to direct obstacles to appropriate owners for quick resolution
• Possesses the ability to work with and influence wide range of stakeholders across roles and levels (business, compliance, Legal, IT, etc.)
• Ensures that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Industry Policies and Standards.
• Experience in coordinating activities for others and team as well as own work and good understanding of E2E architecture.
• Good Stakeholder management across various LOBs.

Confidential

Technical Platform: GPP (Global Payment Plus) Payments applications, Core Banking Applications, New Payment EngineFuture Settlement and Reconciliation applications.

Responsibilities:

• Experienced leader who collaborates and owns the delivery of business driven requests for a specific technology platform.
• Worked in Planning, Requirement Gathering & Analysing, RFPs, Project Estimation & SOW, Resourcing, Development Activities, Key Performance Indicators (KPIs), Solution Design Evaluation, Software Development, Test Strategy, Test Approach, Test Preparation, Test Execution, Test Results Evaluation, Test Closure, Stakeholder Calls, RAID logs along with Robust Risk Mitigation plan, Status Reporting, Team and Performance Management.
• Managed and worked with full stack technology teams in Software Development, Manual and Automation of End to End Functional Testing, Mobile Apps Testing, Product Testing, Unit/TDD/BDD/ATDD Testing, Web services/API Testing, System Integration Testing (SIT) & User Acceptance Testing (UAT).
• Managed and worked on Performance Testing, Pen Testing, Resilience, Disaster Recovery, Monitoring & Alerts, Load Balancing, Asset and Configurations, DB Backup and Archiving, Operational Acceptance and Live Proving Testing.
• Played an important role in Global Delivery, Global Operations, Large Strategic Transformations, Relationship Management, Project and Programme Management.
• Focus on company-wide platform strategies, solutions, and new business functionality to enhance and promote the execution of delivery.
• A hands-on self-starter with a combination of an understanding of technology and strong communication skills.
• Working as Servant Leader and provide Service to the Team.
• Coaching the team in self-organization and cross-functionality.
• Removing impediments to the team's progress to its sprint commitments.
• Facilitating Scrum activities including sprint planning, retrospectives, and daily stand-ups.
• Enacting change & continuous improvement to increase the productivity of the team and quality of deliverables
• Coaching the team in organizational environments in whichscrum is not yet fully adopted and understood
• Ensure team execution and delivery to committed sprint work.
• Identify, manage, help mitigate project issues and risks in real time world.
• Working with other Scrum Masters via a Community of Practice to increase the effectiveness of the application of scrum in the organization.
• Collaborate and partner within and beyond one's team, builds productive relationships with others.
• Communicate effectively across diverse audiences within and outside of the Sprint Team (Stakeholders, Executives). Motivate and model open communication to help surface issues for faster resolution
• Be able to remove obstacles for the team or to direct obstacles to appropriate owners for quick resolution
• Possesses the ability to work with and influence wide range of stakeholders across roles and levels (business, compliance, Legal, IT, etc.)
• Ensures that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Industry Policies and Standards.

Confidential

Technical Platform: Mobile Apps and Web applications based on OSS/BSS Solution, Ecommerce

Responsibilities:

• Experienced leader who collaborates and owns the delivery of business driven requests for a specific technology platform.
• Worked in Planning, Requirement Gathering & Analysing, RFPs, Project Estimation & SOW, Resourcing, Development Activities, Key Performance Indicators (KPIs), Solution Design Evaluation, Software Development, Test Strategy, Test Approach, Test Preparation, Test Execution, Test Results Evaluation, Test Closure, Stakeholder Calls, RAID logs along with Robust Risk Mitigation plan, Status Reporting, Team and Performance Management.
• Managed and worked with full stack technology teams in Software Development, Manual and Automation of End to End Functional Testing, Mobile Apps Testing, Product Testing, Unit/TDD/BDD/ATDD Testing, Web services/API Testing, System Integration Testing (SIT) & User Acceptance Testing (UAT).
• Managed and worked on Performance Testing, Pen Testing, Resilience, Disaster Recovery, Monitoring & Alerts, Load Balancing, Asset and Configurations, DB Backup and Archiving, Operational Acceptance and Live Proving Testing.
• Played an important role in Global Delivery, Global Operations, Large Strategic Transformations, Relationship Management, Project and Programme Management.
• Focus on company-wide platform strategies, solutions, and new business functionality to enhance and promote the execution of delivery.
• A hands-on self-starter with a combination of an understanding of technology and strong communication skills.
• Working as Servant Leader and provide Service to the Team.
• Coaching the team in self-organization and cross-functionality.
• Removing impediments to the team's progress to its sprint commitments.
• Facilitating Scrum activities including sprint planning, retrospectives, and daily stand-ups.
• Enacting change & continuous improvement to increase the productivity of the team and quality of deliverables
• Coaching the team in organizational environments in whichscrum is not yet fully adopted and understood
• Ensure team execution and delivery to committed sprint work.
• Identify, manage, help mitigate project issues and risks in real time world.
• Working with other Scrum Masters via a Community of Practice to increase the effectiveness of the application of scrum in the organization.
• Collaborate and partner within and beyond one's team, builds productive relationships with others.
• Communicate effectively across diverse audiences within and outside of the Sprint Team (Stakeholders, Executives). Motivate and model open communication to help surface issues for faster resolution
• Be able to remove obstacles for the team or to direct obstacles to appropriate owners for quick resolution
• Possesses the ability to work with and influence wide range of stakeholders across roles and levels (business, compliance, Legal, IT, etc.)
• Ensures that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Industry Policies and Standards.

Confidential

Technical Platform: Mobile Apps and Web applications based on OSS/BSS Solution, Ecommerce

Key Learning: Gathered knowledge about Telecom Domain, Mobility Domain, Digital Domain, Ecommerce DomainCRM, etc.

Responsibilities:

• Experienced leader who collaborates and owns the delivery of business driven requests for a specific technology platform.
• Worked in Planning, Requirement Gathering & Analysing, RFPs, Project Estimation & SOW, Resourcing, Development Activities, Key Performance Indicators (KPIs), Solution Design Evaluation, Software Development, Test Strategy, Test Approach, Test Preparation, Test Execution, Test Results Evaluation, Test Closure, Stakeholder Calls, RAID logs along with Robust Risk Mitigation plan, Status Reporting, Team and Performance Management.
• Managed and worked with full stack technology teams in Software Development, Manual and Automation of End to End Functional Testing, Mobile Apps Testing, Product Testing, Unit/TDD/BDD/ATDD Testing, Web services/API Testing, System Integration Testing (SIT) & User Acceptance Testing (UAT).
• Managed and worked on Performance Testing, Pen Testing, Resilience, Disaster Recovery, Monitoring & Alerts, Load Balancing, Asset and Configurations, DB Backup and Archiving, Operational Acceptance and Live Proving Testing.
• Played an important role in Global Delivery, Global Operations, Large Strategic Transformations, Relationship Management, Project and Programme Management.
• Focus on company-wide platform strategies, solutions, and new business functionality to enhance and promote the execution of delivery.
• A hands-on self-starter with a combination of an understanding of technology and strong communication skills.
• Working as Servant Leader and provide Service to the Team.
• Coaching the team in self-organization and cross-functionality.
• Removing impediments to the team's progress to its sprint commitments.
• Facilitating Scrum activities including sprint planning, retrospectives, and daily stand-ups.
• Enacting change & continuous improvement to increase the productivity of the team and quality of deliverables
• Coaching the team in organizational environments in whichscrum is not yet fully adopted and understood
• Ensure team execution and delivery to committed sprint work.
• Identify, manage, help mitigate project issues and risks in real time world.
• Working with other Scrum Masters via a Community of Practice to increase the effectiveness of the application of scrum in the organization.
• Collaborate and partner within and beyond one's team, builds productive relationships with others.
• Communicate effectively across diverse audiences within and outside of the Sprint Team (Stakeholders, Executives). Motivate and model open communication to help surface issues for faster resolution
• Be able to remove obstacles for the team or to direct obstacles to appropriate owners for quick resolution
• Possesses the ability to work with and influence wide range of stakeholders across roles and levels (business, compliance, Legal, IT, etc.)
• Ensures that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Industry Policies and Standards.

Confidential

Technical Platform: Salesforce CRM Platform

Key Learning: Gathered knowledge about Cloud computing technology on Salesforce CRM & Confidential products.

Responsibilities:

• Experienced leader who collaborates and owns the delivery of business driven requests for a specific technology platform.
• Worked in Planning, Requirement Gathering & Analysing, RFPs, Project Estimation & SOW, Resourcing, Development Activities, Key Performance Indicators (KPIs), Solution Design Evaluation, Software Development, Test Strategy, Test Approach, Test Preparation, Test Execution, Test Results Evaluation, Test Closure, Stakeholder Calls, RAID logs along with Robust Risk Mitigation plan, Status Reporting, Team and Performance Management.
• Managed and worked with full stack technology teams in Software Development, Manual and Automation of End to End Functional Testing, Mobile Apps Testing, Product Testing, Unit/TDD/BDD/ATDD Testing, Web services/API Testing, System Integration Testing (SIT) & User Acceptance Testing (UAT).
• Managed and worked on Performance Testing, Pen Testing, Resilience, Disaster Recovery, Monitoring & Alerts, Load Balancing, Asset and Configurations, DB Backup and Archiving, Operational Acceptance and Live Proving Testing.
• Played an important role in Global Delivery, Global Operations, Large Strategic Transformations, Relationship Management, Project and Programme Management.
• Focus on company-wide platform strategies, solutions, and new business functionality to enhance and promote the execution of delivery.
• A hands-on self-starter with a combination of an understanding of technology and strong communication skills.
• Working as Servant Leader and provide Service to the Team.
• Coaching the team in self-organization and cross-functionality.
• Removing impediments to the team's progress to its sprint commitments.
• Facilitating Scrum activities including sprint planning, retrospectives, and daily stand-ups.
• Enacting change & continuous improvement to increase the productivity of the team and quality of deliverables
• Coaching the team in organizational environments in whichscrum is not yet fully adopted and understood
• Ensure team execution and delivery to committed sprint work.
• Identify, manage, help mitigate project issues and risks in real time world.
• Working with other Scrum Masters via a Community of Practice to increase the effectiveness of the application of scrum in the organization.
• Collaborate and partner within and beyond one's team, builds productive relationships with others.
• Communicate effectively across diverse audiences within and outside of the Sprint Team (Stakeholders, Executives). Motivate and model open communication to help surface issues for faster resolution
• Be able to remove obstacles for the team or to direct obstacles to appropriate owners for quick resolution
• Possesses the ability to work with and influence wide range of stakeholders across roles and levels (business, compliance, Legal, IT, etc.)
• Ensures that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Industry Policies and Standards.

Confidential

Technical Platform: Salesforce CRM Platform

Key Learning: Gathered knowledge about Cloud computing technology on Salesforce CRM & Cipher Cloud product.

Responsibilities:

• Experienced leader who collaborates and owns the delivery of business driven requests for a specific technology platform.
• Worked in Planning, Requirement Gathering & Analysing, RFPs, Project Estimation & SOW, Resourcing, Development Activities, Key Performance Indicators (KPIs), Solution Design Evaluation, Software Development, Test Strategy, Test Approach, Test Preparation, Test Execution, Test Results Evaluation, Test Closure, Stakeholder Calls, RAID logs along with Robust Risk Mitigation plan, Status Reporting, Team and Performance Management.
• Managed and worked with full stack technology teams in Software Development, Manual and Automation of End to End Functional Testing, Mobile Apps Testing, Product Testing, Unit/TDD/BDD/ATDD Testing, Web services/API Testing, System Integration Testing (SIT) & User Acceptance Testing (UAT).
• Managed and worked on Performance Testing, Pen Testing, Resilience, Disaster Recovery, Monitoring & Alerts, Load Balancing, Asset and Configurations, DB Backup and Archiving, Operational Acceptance and Live Proving Testing.
• Played an important role in Global Delivery, Global Operations, Large Strategic Transformations, Relationship Management, Project and Programme Management.
• Focus on company-wide platform strategies, solutions, and new business functionality to enhance and promote the execution of delivery.
• A hands-on self-starter with a combination of an understanding of technology and strong communication skills.
• Working as Servant Leader and provide Service to the Team.
• Coaching the team in self-organization and cross-functionality.
• Removing impediments to the team's progress to its sprint commitments.
• Facilitating Scrum activities including sprint planning, retrospectives, and daily stand-ups.
• Enacting change & continuous improvement to increase the productivity of the team and quality of deliverables
• Coaching the team in organizational environments in whichscrum is not yet fully adopted and understood
• Ensure team execution and delivery to committed sprint work.
• Identify, manage, help mitigate project issues and risks in real time world.
• Working with other Scrum Masters via a Community of Practice to increase the effectiveness of the application of scrum in the organization.
• Collaborate and partner within and beyond one's team, builds productive relationships with others.
• Communicate effectively across diverse audiences within and outside of the Sprint Team (Stakeholders, Executives). Motivate and model open communication to help surface issues for faster resolution
• Be able to remove obstacles for the team or to direct obstacles to appropriate owners for quick resolution
• Possesses the ability to work with and influence wide range of stakeholders across roles and levels (business, compliance, Legal, IT, etc.)
• Ensures that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Industry Policies and Standards.