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Sr. System Qa Manager Resume

Dallas, TX

SUMMARY:

A top performing Test Center of Excellence QA Program Manager with over 18 years’ record of achievement in the IT and Engineering sectors. Successfully handled programs/ delivery/ account/ engagements of with clients having $10M with a Team size of 80. My natural business acumen and relationship building skills have allowed me to achieve career growth and a special talent for transitioning strategy into action and achievement. Looking to utilize my experience building and managing QA department while leading, mentoring and developing a team of Test Managers, QA Engineers, Process consultants, Vendors, Test center of excellence engineers.

AREAS OF EXPERTISE:

  • Quality Assurance management
  • Strategic Planning / Analysis
  • Leadership/ Team Building
  • Test Center of Excellence
  • Hiring / Budgeting / Forecasting
  • Team Management and Effectiveness
  • Test automation & test framework
  • Process Implementation
  • SCRUM Master
  • Technical Program management
  • Agile (SAFe, SCRUM & KANBAN)
  • PMP®

TECHNICAL SKILLS:

Domain: RETAIL (Ecommerce web & mobile, marketing, merchandizing, supply chain, POS, CRD), EMBEDDED SYSTEMS(Remote Monitoring, Wireless, Telecom, IP Networking Technologies), FINANCE & INSURANCE (Health, Life, Retirement, 401K, Mutual funds), ENGINEERING(Electrical Utility Systems).

Project Management: Microsoft Project, Microsoft Teams, Planview, Rally, Sharepoint, Slack

Test Management: QA Symphony qTest, HP ALM, TestLink, Jira, Rally, ScrumWorks, Kanban

Automation testing tools: Selenium & Cucumber, JUnit, QTP, SilkTest, JMeter, SOAP UI, Python

KEY SKILLS:

  • TECHNICAL PROGRAM MANAGEMENT - Onsite customer for various vendors ensuring delivery and contract fulfillment. Working with the C executive teams on program planning and updates. Derived and implemented an effective governance for the program. Excellent understanding of organizational effectiveness, change management, as well as, facilitation and other coaching/motivating methods. Achieving Operational Parameters for the program as set out by the organization. Budget estimates, and Budget tracking. Pro-active communication in all directions. Self-motivated with strong analytical and problem solving skills.
  • QUALITY ASSURANCE: Hands on experience on test automation. Create testing standards for Waterfall and agile projects. Create Test strategy and test plans. Create metrics and SLAs for executive audience.
  • TEST CENTER OF EXCELLENCE - Expertize in creating Test center of excellence even in organizations without any testing teams. Creating various dashboards that helps the executive management to take decisions like QA Operational dashboard and Release readiness dashboard. Working with management to get their commitments on setting up QA Organization that’s shall avoid High defect creep in to production, Lack of standardized testing processes, Frequent schedule slippages, Increased testing spend. Excellent understanding of organizational effectiveness, change management, as well as, facilitation and other coaching/motivating methods. Reviewing the current state of the organization and taking them to the next level by standardizing, centralizing, optimizing, reviewing and expanding.

PROFESSIONAL EXPERIENCE:

Sr. System QA Manager

Confidential, Dallas, TX

Responsibilities:

  • Responsible for the Quality of entire program including various vendors providing various services like eApplication, Print, admin system, Non Functional testing, Actuarial calculation.
  • Working with the C and Executive teams on Planning, status reporting/updates, change control, Business initiatives through leading the meetings and presentations.
  • Setting up agile framework (SAFe) for the Organization and mentoring the QA teams.
  • Led the effort for integrating QA into Global initiative of DevOps and continuous delivery
  • Manage the budget, resources, forecast, planning, and delivery for employees and vendors.
  • Setting up Program Increment (PI) planning for the entire organization and vendors
  • Hiring, Training, Mentoring, and establishing a new supplementary QA team from ground up.

Confidential

QA Director

Responsibilities:

  • Responsible for the entire program and the engagement/delivery for Gallop.
  • Setting up agile framework (SAFE) for the QA teams.
  • Manage the budget, resources, forecast, planning, and delivery.
  • Manage the testing efforts for Gallop teams, internal System testers and QA from other vendors.
  • Single handedly managed the testing efforts for various strategic projects
  • Establishing strategic plans, policies, and procedures at all levels to ensure that the results of the quality improvement efforts meet and exceed customer’s needs and expectations.
  • Hiring, Training, Mentoring, and establishing a new supplementary QA team from ground up.

Confidential

QA Program Manager

Responsibilities:

  • Responsible for the entire program and the engagement/delivery for Confidential
  • Setting up Test Center of Excellence.
  • Manage the budget, resources, forecast, planning, and delivery.
  • Manage the testing efforts for Confidential teams, internal Cabelas System testers and Cabelas Business users.
  • Single handedly managed the testing efforts for various strategic projects
  • Work with the Project team to come up with budget and worked on preparing Statement of work (SOW) for various projects worth $10M.
  • Establishing strategic plans, policies, and procedures at all levels to ensure that the results of the quality improvement efforts meet and exceed customer’s needs and expectations.
  • Hiring, Training, Mentoring, and establishing a new supplementary QA team from ground up.
  • Building Enterprise dashboard to showcase the Release and Test Metrics for Executive Management.(Test Centre of Excellence)

Confidential

QA Program Manager

Responsibilities:

  • Single point of contact for the customer and QA team
  • Establishing strategic plans, policies, and procedures at all levels to ensure that the results of the quality improvement efforts meet and exceed customer’s needs and expectations.
  • Hiring, Training, Mentoring, and establishing a new supplementary QA team from ground up.
  • Functional and Regression testing of Ticketing, POS system and Mobile Apps.
  • QTP automation testing of RTP|One products.
  • Requirement ambiguity, System, User acceptance, Automation, Regression, Security and performance testing of various line of businesses (Ecommerce and Marketing, Retail, POS, Supply chain, Merchandizing, Customer Relations).

Confidential, MA

QA Program Manager

Responsibilities:

  • Overall Test manager for the whole program and single point of contact for all test related activities for all different applications and companies.
  • Establishing strategic plans, policies, and procedures at all levels to ensure that the results of the quality improvement efforts meet and exceed customer’s needs and expectations.
  • Performance, Load testing of Axeda Codec Server.
  • Acceptance and Unit testing of Axeda wireless protocol toolkits using JUnit 4.5.
  • JUnit 4.5, JMeter, Groovy & Java, QTP, Selenium

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