SUMMARY:

• QA Analyst with over 7 years of diversified experience testing client server, windows, and web based applications.
• Extensive knowledge and experience with in development and testing methodologies, including Agile (Scrum/Kanban) and Waterfall.
• Proven experience defining and documenting complex testing strategies for small to large projects which encompass multiple applications, systems, interfaces, batch jobs, databases and middleware (SOAP/REST API’s).
• Created and executed test cases to validate front, middle and backend systems
• Experienced in black box testing; manual and automated graphical user interface (GUI) testing
• Performed functional (positive and negative), system integration, data integrity, cross browser, smoke, boundary, regression and user acceptance testing.
• Proven hands - on experience coordinating and performing all testing activities required during a project; requirement analysis, identifying and documenting test cases, test execution, capturing test results, defect reporting, resolution and regression testing.
• Strong in analyzing requirements and specifications to develop test scenarios to perform validation
• Extensive knowledge in HP's ALM (formally known as Quality Center) for requirement traceability, test case development, execution and defect tracking.
• Strong SQL knowledge and experience writing basic and advanced queries to support testing activities.
• Experience in working with overnight batch processes and ETL processes where data is used for analytical reports.
• Ability to interface effectively across various teams within a project from business to technical resources including executive level, business SMEs, project managers, program managers, developers, database engineers, architecture, system analysts, etc.
• Highly analytical, with strong technical background and ability to quickly adapt to new technologies, environments, and complex integrated systems.
• Strong SQL and database knowledge in Oracle, SQL Server, MS Access.
• Supported Test team for WSDL and SOAP web service technologies.
• Experience interfacing with offshore resources, external clients, and third party companies.
• High organized, self-starter, along with being a quick learner new technology including applications and tools.
• Team player with excellent interpersonal, communication, and presentation skills.

TECHNICAL SUMMARY:

Testing Tools: Windows Powershell IE x86, Beyond Compare, Spreadsheet Compare 2013, HP's ALM, Quality Center, Bugzilla, and QuickTest Professional, Visual Studios Online, TFS, Selenium IDE, Katalon Studios, LoadRunner, JMeter, Postman, Papyrus, Data Compare

Databases: ORACLE, SQL SERVER, MS-Access

Languages: C#, C++, HTML, XML, Javascript

Operating Systems: Citrix, VM Ware, Windows NT/2000/2003/XP/VISTA/7, iOS

ALM Tools: Team Services

PROFESSIONAL HISTORY:

Confidential - Tampa, FL

UAT Tester

Responsibilities:

• Work closely with the Designer’s and Product Owner to understand template design.
• Preparing detailed test plans, acceptance criteria and test scenarios for each project.
• Create test cases and scripts manually in MS Excel and HP ALM.
• Testing software to identify and resolve problems from an end user’s perspective.
• In charge of testing generated PDF document letters compared to the specified requirements/templates.
• Responsible for all testing activities including test case development, tracking testing coverage, and execution.
• Participate in daily scrum meetings, sprint retrospectives, sprint reviews and sprint planning meetings with the team.
• Preparing detailed test plans, acceptance criteria and test scenarios for each project.
• Sign off on final document and provide support to client or end user during deployment to production of designed documents.
• Create SQL statements to modify database records addressing various test scenarios.
• Create and run batch queries for morning report from Overnight Database processes.
• Respond to client inquiries about test scenarios, test status, and other user needs.
• Provide excellent customer care to all clients internally and externally.

Technology: HP's ALM (Quality Center), Papyrus, Oracle SQL Server, Data Compare, Notepad ++ .

Confidential - Clearwater, FL

Sr.QA Analyst

Responsibilities:

• Testing software to identify and resolve problems from an end users perspective.
• In charge of testing developed software against specified requirements.
• Responsible for all testing activities including test case development, tracking testing coverage, and execution.
• Participate in daily scrum meetings, sprint retrospectives, sprint reviews and sprint planning meetings with the team.
• Work closely with the Product Owner to understand user stories and acceptance criteria found in work items on the product backlog.
• Preparing detailed test plans, acceptance criteria and test scenarios for each project.
• Create test cases and scripts manually in MS Excel and HP ALM.
• Create regression test suites and scripts via Selenium IDE to run automation tests.
• Validate API services using Postman.
• Provided support for WSDL and SOAP web service technologies.
• Participate in SIT (System Integration Testing) in multiple environments, executed test cases, and captured defects when identified.
• Performed load testing with JMeter.
• Create SQL statements to modify database records addressing various test scenarios.
• Provide excellent customer care to all clients internally and externally.
• Respond to client inquiries about test scenarios, test status, mobile testing and other user needs.

Technology: HP's ALM (Quality Center), SQL, Selenium IDE, Java, .Net, HTML, XML, Jira, Python, Visual Studios Online, Postman, JMeter.

Confidential - Palm Harbor, FL

Sr.QA Analyst

Responsibilities:

• Responsible for all testing activities including test case development, tracking testing coverage, and execution.
• Test and validate the mobile web application and its core functionalities on Android and iOS platform.
• Participate in daily scrum meetings, sprint retrospectives, sprint reviews and sprint planning meetings with the team.
• Work closely with the Product Owner to understand user stories and acceptance criteria found in work items on the product backlog.
• Fill in for Scrum Master when regular Scrum Master is away.
• Responsible for testing newly acquired features and upgrades to mobile applications.
• Develop a core suite of test cases to be used for future client implementations.
• Create test cases and scripts manually in MS Excel and homegrown application lifecycle management tool.
• Create test cases and scripts via Selenium IDE with javascript to run automation test’s.
• Validate SOAP/REST api services using SoapUI.
• Participate in SIT (System Integration Testing) in multiple environments, executed test cases, and captured defects when identified.
• Validate Web.config files for web service and verify that entries exist.
• Provided excellent customer care to all clients internally and externally. Responded to newly acquired, internal, and existing clientele with any questions and concerns about mobile testing and user needs.
• Attend daily scrum and weekly defect meetings with the QA Manager, PM, BA, and development teams.
• Link test cases in OPC (Online Project Communicator) to functional requirements for traceability.
• Compare new applications with existing applications to ensure functionality and stability.
• Organize, track the progression of work, and visualize the application’s status and infrastructure using VSO (Visual Studio Online).
• Create and provide Test Completion Reports at the end of SIT capturing final testing status including defect information to be presented to the business line for approval.
• Perform data integrity testing (front, middle tier and backend) to make sure that the data entered matches the client's current information.
• Ensured the use of functional (positive and negative), smoke, regression, boundary, data integrity, cross-browser, mobile, performance and user acceptance testing to ensure comprehensive test coverage of the VOS state filing system.
• Test data analytics reports and document bugs in the internal defect tracking tool to capture any inconsistencies and erroneous behavior in the software.
• Created simple and complex queries in SQL server 2012 to retrieve and modify test data.
• Created and ran queries for overnight batches that occurred as part of the ETL process. In which raw data from data sources were extracted and brought into the data warehouse, and that data was transformed or cleaned and then loaded or stored to be used for analytical purposes.
• Performed end to end testing of the unemployment claim workflow and execute test cases capturing various user roles.
• Tested across browsers using IE 9-11, Chrome, Firefox, and Safari.

Technology: Confidential OPC System, Windows Powershell IE x86, Beyond Compare, Spreadsheet Compare 2013, Sharepoint, SQL, Selenium IDE, Java, .Net, HTML, XML, Jira, Python, Visual Studios Online, soapUI.

Confidential - Tampa, FL

Sr. QA Analyst

Responsibilities:

• Reviewed Business Requirements, Functional Specs, and Design / Analyst documents to understand testing requirements.
• Attended requirement walkthroughs with QA Manager, Project Manager, Business Analyst, and Business Line.
• Provided input to the Test Plan and Strategy documents developed by the QA Manager.
• Identified Test Scenarios to validate system functionality, data integrity, and cross system integration.
• Created test cases and scripts in MS Excel and after formal review with BA, uploaded in ALM.
• Linked test cases in ALM to functional requirements for traceability.
• Participated in SIT (System Integration Testing) in multiple environments, executed test cases, and captured defects when identified.
• Assisted in data preparation prior to SIT to validate testing conditions planned.
• Executed test cases, captured testing results, and reported defects in ALM.
• Interfaced with an offshore test resources aligned to the project.
• Attended weekly defect meetings with the QA Manager, PM, BA, and development teams.
• Produced a daily test status report communicating no of test planned, tests executed, passed, failed, in-progress, blocked, and/or not applicable.
• Attended project related meetings including PM Weekly Status, Test Discipline, and Change management.
• Created Test Completion Reports at the end of SIT capturing final testing status including defect information to be presented to the business line for approval.
• Created and updated Flat Files to make changes in the application.

Technology: HP's ALM (Quality Center), Fidelity Systems, Oracle, SQL, Java, .Net, HTML, XML, Jira

Confidential - Tampa, FL

QA Analyst

Responsibilities:

• Assisted in all phases of testing; test planning, test preparation, and test execution.
• Responsible for performing all testing related activities, including creating a test plan, working with requirements, identifying tests, creating tests, execution, and defect tracking.
• Reviewed all project documentation including charters, business requirements, technical requirements, file specifications, and functional design specifications, etc.
• Participated in System Integration Testing, End-to-End Testing, Regression Testing, and User Acceptance Testing.
• Assisted in ERP testing, testing the ERP implementation process which included; preparation, execution, and evaluation of the ERP module/system.
• Developed the SIT test cases in MS Excel for the testing of the Online Payment Portal where members would go to register and make payments via Credit Card or ACH.
• Attended requirement walk through meetings with Business Analysts, Project Manager, Business SMEs, Development Leads, and Third Party vendor.
• Utilized HP’s Quality Center for requirement traceability, execution, and defect tracking.
• Assisted in testing and validating mobile web application and its core functionalities on Android and iOS platform.
• Developed detailed end to end test scenarios meeting with the Business SMEs and the BA to brainstorm and identify all conditions needed for validation.
• Ensured all core steps of the end-to-end process was captured including member billing, batch processes, frontend and backend systems.
• Prepped testing data for execution cycles; SIT and UAT.
• Executed SQL queries to extract payment information for validation.
• Executed test Cases, captured results and reported defects to the Test Lead.
• Ensured point of sale and billing service system integration with core site to ensure that payments being made through the software application generates and is secure.
• Tested and provided metrics for web analytics.
• Ensured mobile and website platforms for web security.
• Worked closely with development during resolution to ensure a quick turnaround.
• Escalated issues to the QA Lead when necessary.
• Collected test metrics from team and prepared a daily testing progress and defect summary reports.
• Reported to the QA Lead, and attended daily and weekly project related meetings.
• Extensive understanding of SQL query creation and analysis

Technology: HP Quality Center, Credit Cards, POS, Billing System, Accounts Receivable, Healthcare, Web.

Technical Support Specialist

Confidential - Tampa, FL

Responsibilities:

• Troubleshoot user requests for problems encountered while using the Confidential website.
• Remote logged in to customer PCs to resolve highly technical user machine issues.
• Increased retention of client accounts and customer satisfaction rates.
• Demonstrated ability to promote and manage client relationships with a diverse clientele.
• Educated customers and trained new employees to comply with company procedures and policies, including those mandated by the Government.
• Provided software and technical support to clients.
• Influenced others through personal credibility and integrity.

Confidential - St. Petersburg, FL

Network Operation Center Technician

Responsibilities:

• Utilize Orion, Splunk, Oracle, Solarwinds, TOAD and Pathfinder detect network and server issues.
• Observe server latency responses to ensure responses are real time.
• Monitor network cages using CCTV in our local and international locations, to observe traffic in and out of facility and cages also for security.
• Create reports for senior management based on alert levels and resolutions.
• Create detailed tickets in Jira to document issues and resolutions.
• Create and responded to tickets in Jira as alerts occurred.
• Communicate alert details to the correct administrator for quick resolution of issues.
• Troubleshoot and walked Administrators and Facilitators through steps to obtain Jira ticket details.
• Create Standard Operating Procedures for disaster recovery in the NOC in the event of an outage or another emergency. The procedures included details on how to reboot the servers and monitors to ensure that they are back online as quickly as possible.
• Audit Tickets to make sure that the Technicians are following the standard protocol in the creation and extraction of Jira tickets.
• Knowledge of OSI Layers 1 through 7 - Physical Layer (HUBS), Data Link / Switches Layer (SWITCHES), Network Layer (ROUTERS), Transport Layer, Session Layer, Presentation Layer, Application Layer.

Technology - Win XP, Win Vista, Linux, Jira, Firewalls, TOAD, MS Exchange Server, Orion, Oracle, Pathfinder, CompTia Net+