SUMMARY

• Concepts and methodologies: Agile, scrum, waterfall BDD, TDD. I've had the chance to lead a 4 person QA team with 15 - 20 developers.
• I also had the opportunity to run an overseas Russian team of 6 developers when implementing Selenium Automation.
• I have had the great luxury of starting QA teams from the ground up, which means I took the lead in all aspects, managing, reporting and team development.
• I am very familiar with general continuous integration concepts and applications of production engineering, including testing at all levels; unit testing, integration testing, acceptance testing.
• I am knowledgeable of scripting, SCM tools and automated framework: AWS, Selenium, JAVA, PHPStorm, MySQL, source tree, J edit, Git, Jenkins, Postman, Unix, Behat, Gherkin, mobile browser-stack, Tunnelblick, urban airship, JIRA, confluence, SharePoint, salesforce, basecamp.
• Sound knowledge of IDE's and continuous integration workflow process around deployments.
• Worked on mobile team as lead QA for 2 years. Proficient with debugging Android Studio and xCode, including deployment of code.
• I helped manage google developer accounts, iConnect account and monitored Fabric for production issues.
• I would document, report high level issues and queue them up for bug fixes and release.
• I also worked with product owners and developers to deliver high quality features within Kanban release format.
• Sound knowledge of required software/database/and documentation around software development.
• I also possess strong communication skills, as well as project management and organizational skills

PROFESSIONAL EXPERIENCE

Software QA Lead

Confidential, Austin, TX

Responsibilities:

• Collaborate with QA and DEV to implement automation scripts to check platform stability.
• Checkout system with Java, REST, AWS, DynamoDB, etc.
• Work with the QA team to document/design a test user checkout system that can be used by automated tests as well as end users.
• Managed several initiatives and projects.
• Spearheaded many new ideas and used resources and time efficiently and effectively to deliver value in tight time frames.
• I strive to be a top performer under pressure while displaying tact and diplomacy when needed.
• Defined and established all policies and best practices for QA, responsible for researching new QA methods to bring in house.
• Tracked the delivery of test automation solutions for SaaS applications over multiple releases.
• During this time, I displayed excellent communication skills with a keen attention to detail, and a passion for learning new technology and building high quality, scalable software.

Software QA Engineer

Confidential, Austin, TX

Responsibilities:

• Solving complex code problems to maintain an error free (no regressions) environment with a low maintenance test automation solution.
• Writing automation scripts to test web based applications, the scope occasionally goes to the API layer.
• Execute automation scripts for both functional and regression tests.
• Write and maintain detailed test plans, test cases, and test scripts.
• Analyze issues/defects and work with cross department until closure.
• Managed overseas team of up to 5 as a QA Lead and Innovated, developed, refined and maintained testing documentation and procedures including configuration testing, process checklists, and sign off sheets.
• Created the test plans, test suites and individual test cases for various projects.
• Worked directly with the Director R&D to define and implement new processes and methods including workflow and cross platform testing which are currently in use at Confidential .

Software QA Analyst

Confidential, Austin, TX

• Building QA departments from the ground up.
• Methodical, systematic, process-oriented, self-directed, highly motivated, and a leader of change.
• Responsible for the entrance and exit of classified documents and or material.
• Integrated QA with the Development team via the scrum framework which resulted in increased productivity, communication and visibility.

Senior UAT Specialist

Confidential - Austin, TX

Responsibilities:

• Reviewed road map to assure current projects aligned with future road map expectations.
• Established open dialogue sessions so all teams working on a client launch could give and receive feedback.
• This ensures that individual solutions meet the defined business needs, if not I had a stop button.
• Created functional smoke test that met basic application standards and aligned them with the business and operational requirements.
• Documented everything possible and shared with larger teams.
• Performed basic client configuration validation for all new clients, including edge cases for snowflake game changing clients.
• Defined project guidelines and testing strategies that reported defects using various applications.
• Provided daily, weekly reports with risk holders and or various other stakeholders of various ongoing projects, during delivery of key launches.
• Worked closely with all departments during all stages of acquiring and onboarding Enterprise customers.
• Provided innovative and alternative solutions to complex, fast-moving projects that ensured Confidential was focused on efficient delivery of high value projects.
• Assisted with new client kick offs for pipeline prospects, conducted formal handoff meetings upon completion of each project to the Account Management team.
• Maintained close relationships with AM's and PM's during launch and or integration of new clients.
• Also, kept technical watch over existing clients during the life cycle of contracts.

Restoration Specialist

Confidential, Austin, TX

Responsibilities:

• As a CITRIMS agent, I had to have knowledge of all applicable laws and regulations as contained in the Fair Credit Reporting, Telemarketing and Consumer Fraud Prevention acts.
• Pursue all investigative procedures in accordance with these federal statutes and delivery the best support for subscribers affected by ID Theft.
• Created step by step training doc, also identified the ID Theft categories.
• Documented all knowledge that could be shared, created knowledge base and wiki for go to material and quick reminders.
• Effectively analyzed, compiled and organize and interpret data from multiple investigation resources.

Customer Care Representative

Confidential, Austin, TX

Responsibilities:

• Using various internal applications, I interpreted, translated and explained complex services to customers; to provide applicable, accurate and appropriate information with respect to products and services there acquired during enrollment.
• Demonstrated a strong ability to analyze and solve problems while focusing on accuracy and quality across all ongoing projects.
• Provided coaching and assistance to call center agents on an ongoing basis.
• Grew to be an expert at communication, listening, information provider, ambassador, product consultant and problem solver.

Technical Support Representative

Confidential, Austin, TX

Responsibilities:

• Responsible for providing technical support via telephone and on the desktop to customers regarding software and hardware issues by assessing needs then determining and implementing the best solution.
• Assisted departments in installing equipment and/or upgrade needs.
• Provided training on supported applications and computer usage.
• Performed general administrative duties such as answering customer inquiries, preparing reports/follow-up tickets, and attending meetings.
• Provided excellent customer service, knowledge of building layouts, also experience supporting Microsoft Exchange Server, Windows 2003 Server and Unix.