SUMMARY

Distinguished IT management professional with 17+ years of progressive experience especially in QA/BA domain, managing technology/business partnerships and facilitating work across multiple stakeholders. PMP, Professional Scrum Master, and expert in automated testing and test/defect management and Quality Engineering Best Practice methodologies. A proven and effective leader with an established record of accountability and success in managing Portfolio of large and multiple QA/BA projects within ERP/SAP domain. Fully versed in PMI standards, Six Sigma Phases and CMM Level processes, and trained in SOX, HIPAA and other Regulatory Compliances. Demonstrated expertise in managing quality at all levels and implementing Test Automation frameworks in agile environments. Experienced in complete SDLC/STLC and fit/gap analysis. Expert in QA/BA Project Management, QA Process Improvement and requirement gatherings.

CORE COMPETENCIES:

• Hands on leader for manual as well as automated system integration, regression and UAT testing.
• Recruiting, developing and mentoring the team of QA Engineers.
• Collaborate on the configuration of test environments, strategy & best approach.
• Testing artifacts including Test Strategies, Test Plans, Test Scripts, metrics and reports.
• QA/BA Project planning, forecasting, estimations and budgeting.
• Defect Management/Tracking and root cause analysis.
• Vendor Partner Management as well as Client engagements.
• Risk management and Contingency planning.

TECHNICAL SKILLS

Testing Tools: HP’s Performance Center/Loadrunner, QTP/UFT, Quality Center/ALM, UFT, IBM’s ClearQuest, JIRA and Selenium.

ERP: SAP SD, CRM, MM, WM, HR, FICO and HANA, MS Dynamics CRM, Siebel.

Programming Languages: C, C++, Java, Java Applets, C# .Net

Databases & Languages: Teradata 13.11, Oracle RDBMS, DB2/SQL, PL/SQL

MS Tools: Word, Excel, PowerPoint, Access, Project & Visio

Source & Version Control: Apache's Subversion. PVCS

PROFESSIONAL EXPERIENCE

Confidential, Cincinnati, OH

Project Manager - QA & Testing

Responsibilities:

• Responsible for system, integration, regression and E2E testing of Hybris front end application as well as SAP CRM and FICO testing from data validation perspective.
• Developed detailed Master Test Plan supporting business objectives, timelines, budgets, resources, milestone deliverables and entry/exit criteria.
• Reviewed the Business, Technical Requirements and Process Design documents, and coordinated the test case development with vendor partner offshore resources.
• Facilitated meetings with business leaders regularly to identify the requirements and set expectations.
• Provided leadership and guidance to offshore team on how project deliverables and milestones meet business objectives.
• Made recommendations on how to leverage technologies and techniques towards improving testing methodologies.
• Coordinated and partnered with vendor partner's onsite and offshore resources.
• Coordinated and participated in test data creation activities (Agreements, Contracts and Pricing) within SAP ECC/CRM/SD/MDG system.
• Also created Sales Orders, Customers and Contacts.
• Coordinated with Business for their Sprint Acceptance Testing, and reviewed the defects logged by them for accuracy and completeness before re-assigning them to the appropriate partners.
• Leading daily defect triage meetings to drive the open defects to quick resolution.

Confidential, Renton, WA

Sr. QA & Testing Manager

Responsibilities:

• Responsible to manage the testing effort of $12 MM budget for several QA Projects by working on multiple programs and leading multiple teams of Test Leads and Test Engineers located onsite and offshore.
• Oversaw and participated in functional, integration, regression and performance testing of multiple, complex Global SAP ECC Projects in multiple environments with multiple concurrent releases.
• Used Quality Center/ALM, QTP and Performance Center/Load runner and TAO ensuring all QA Project milestones are accomplished within time and budget.
• Tested various objects of CRM eService like, account management, service contracts and service requests etc.
• Participated and assisted business teams in performing UAT Testing.
• Responsible for overseeing requirements gathering; origination of functional specification document, master integrated test plan and formalization of test cases through the use of test case metrics, Traceability metrics, and test case management tool, and reported the test results to senior managers.
• Participated in testing of Integration of SAP with EDIs 850,810,856,304, 301 and its interfaces.

Confidential, Hartford, CT

Project Manager - QA & Testing

Responsibilities:

• Responsible to manage functional, Integration and Regression testing of multiple complex Projects in multiple environments with multiple concurrent releases for the CIGNA HealthCare Finance Applications.
• Responsible for managing a team of 23 onsite and offshore vendor partner (TCS) resources, assigning them the tasks, monitoring their day to day performance to ensure on-time delivery of all testing deliverables and artifacts.
• Instrumental in substantial cost savings to the company by developing and implementing the strategies to identify and automate the Regression test scripts, using HP's Quality Center, and QTP.
• Partnered with Production support and Project teams to develop test scripts to ensure the test coverage of new enhancements into the production system.
• Responsible for reviewing scope and functional specification documents and providing the estimates for the QA efforts.
• Also, providing commitments based on the resource capacity.
• Responsible for planning the allocation of all resources based on the priority of the projects for a particular release, using MS Project.
• Conducted Daily Defect meetings to seek timely resolution of defects/issues/risks, including root cause analysis.
• Made sure all levels of testing satisfied the Business goals and exit criteria have been met prior to implementation, obtaining all necessary sign-offs and approvals.

Confidential, Melville, NY

Project Manager - QA Automation

Responsibilities:

• Started the QA Dept. from scratch as company was relying on expensive vendor engagements for the testing of their in-house as well as third party vendor applications.
• Built the team from ground up by hiring Test Engineers.
• Planned and implemented Professional Development Training sessions to make in-house QA Dept. self-reliant.
• Managed the team of onshore and offshore test engineers, while coordinating with Configuration & Change Management Teams.
• Review/approve all test documentations including Test plans, test cases and test scripts.
• Conducting Project meetings to ensure all project milestones are met, and to discuss the risks and issues.
• Make recommendations on how to leverage technologies towards improving testing methodologies.
• Monitor the Issue Tracking Process to ensure a timely delivery and tracking of all project-related issues to all members of the project team.
• Facilitate the selection of Testing and Configuration management tools and procure these tools as necessary.
• Also planned any upgrades to new versions of these tools.
• HP’s LoadRunner, QTP and Quality Center are used.
• IBM’s ClearQuest is also used for defect tracking.
• Managed the relationship with vendors and do the performance reviews for the team.
• Assist business with UAT Testing.