SUMMARY

Accomplished Technical IT leader with 25 years of experiences in enterprise testing, quality assurance, test automation framework implementation, including leading project analysis, test planning, development and execution along with testing, defects and project management operating Waterfall and Agile methodologies.

TECHNICAL SKILLS

Applications: MS Office, Project, Visio, SharePoint, WebEx, Skype, Slack, Workday, Tableau

Enterprises: SAP, PeopleSoft, TRIRIGA, EnterSpace Security, Oracle BI, CDO Suite, IBM AppScan

Platforms/OS: Windows, Mac, Unix, Linux, Cisco IOS, Visual Studio, TFS, WebSphere, Citrix, VMware

Languages: VB, C, SQL, HTML, UML, XML, Shell, Perl, Java/JavaScript, C#

Databases: Oracle, SQL Server, DB2, RADIUS, ACL, HSQL, LDAP, Active Directory, MongoDB, Git

Networking: LAN/WAN, VLAN, TCP/IP, DHCP, SNMP, BGP, OSPF, RIP, VPN, WiFi, CA Spectrum, HPNA

Automation Tools: UFT, Robot, LoadRunner, jMeter, CA LISA, SoapUI, Telerik, Selenium, Eclipse, TestNG

Test|Defects Mgmt: HP ALM, Rational TestManager, ClearQuest, Bugzilla, MTM, JIRA/Confluence, Zephyr

Project Mgmt: VIPER, CA Clarity, Fieldglass, Nexus, Maximo, PDWare, Rally, ServiceNow, ICE, QuickBase

PROFESSIONAL EXPERIENCE

IT Delivery Project Manager

Confidential, Dallas, TX

Responsibilities:

• Partnered with QMO Plan Team in providing high - level business case and execution estimates and budgets of testing efforts for enterprise, logistic services and cybersecurity projects across different supporting portfolios.
• Collaborated regularly with test leads covering technical areas of enterprise data analytics, performance, automation and services to ensure testing resources (onshore/offshore, staff augmentation / contractors, employees) are appropriately assigned to support planned projects/programs.
• Connected with onsite Professional Services resource leads from different vendors (Cigniti, Cognizant, MindTree) to validate resources assigned and allocated to specific project(s).
• Reported project status on QuickBase PPM along with regular meetings with project managers of programs.
• Cooperated with project managers on Microsoft Cloud email migration as part of Digital Workplace program.
• Continuously updated profiles for team members within People Tracker to ensure synchronization with overall QMO organization and related resources & allocations projects planning documentation.
• Participated in CAB meetings reviewing change requests on ServiceNow for impacted projects prior to release.

Testing Manager

Confidential, Fort Worth, TX

Responsibilities:

• Performed data analysis and assessments of application attributes, infrastructure, and existing testing efforts on legacy and new Back Office and Salesforce applications within Commercial IT Function with SAP ERP integrations formally documented in CA Clarity and SharePoint.
• Developed a user guide and established framework within PROTON, a customized HP ALM, with structures and naming conventions for releases, requirements and testing management accessed via ServiceNow requests.
• Developed Test Strategy and Plan document for applications migration testing effort involving Functional, Smoke/Regression/Automation, Systems Integration, UAT, Performance, Disaster Recovery/Failover/Rollback Testing following ICE (IPQ, Crystal Excellence), a Novartis IT Project & Portfolio Management, compliance best practices (GxP), Computer System Validation (CSV), and applicable system deliverables (URS, RTM, IQ, OQ, PQ).

IT Program Manager

Confidential, Fort Worth, TX

Responsibilities:

• Developed project charters covering project scope and business benefits, milestones/deliverables, project plan, budget estimation, resource plan, assumptions, dependencies, and constraints; approved by sponsors.
• Managed project change management, scope, schedule, and budget changes.
• Adhered Global PMO standards for managing projects within AIG Global Time Tracking System (HP PPM) and SharePoint Services along with IT Service Management (ITSM) through ServiceNow PPM for Agile projects.
• Reported program summary of status, accomplishments, risks/issues and metrics for critical projects Global Network Tools, Monitoring, Inventory, Automation / Virtual Engineering (AI / RPA) to PMO and Executives.
• Coordinated engagement of internal and external/vendor service teams for facilitation of services.
• Managed stakeholder communications across different Infrastructure Services teams (Network Engineering & Operations, IP Services, Firewall, Virtual Storage, Cloud, Network Security, Wireless, Network Inventory).
• Conducted “lessons learned” activities focused on continuous improvements within PMO and Infrastructure.
• Coordinated User Acceptance Testing with Global Network Engineering and Operations along with approvals.

IT Project Manager

Confidential, Plano, TX

Responsibilities:

• Led technology resources, SMEs and key stakeholders driving assigned results of work streams to completion.
• Developed Functional Testing project plan (WBS) comprising of impacted work streams under the MSP Program to ensure certain functional testing dependencies (architectures, process flows, BRDs, HLDs/LLDs reviews) and deliverables (test plans and test scripts development, reviews and approvals) are on-track.
• Facilitated regular and ad-hoc meetings (WebEx) to review progress on deliverables from Program Test Managers & QA Leads (SIT), UAT-COE, Automation, and Performance engineering testing partners.
• Proactively managed project deliverable milestones and communicating project status to senior executives.
• Collaborated with PMO Program Managers and developed a QA Playbook for cross-functional testing partners to follow for consistency in functional testing planning, development and execution.
• Assessed progress status of test cases, scenarios, test automation and defects stored on HP ALM.
• Successfully organized Program Functional Testing Summit involving tech executives, LOBs, vendors, and technology leaders (AE/DEV/QA) to develop & present functional testing strategies from specific areas.

QA and Automation Manager

Confidential, Dallas, TX

Responsibilities:

• Reviewed existing and new projects with senior leaders and technology management teams to discuss project status, allocate resources and mitigate any potential risks on planned project commitments.
• Managed and supported scheduled maintenance releases for JIRA bug fixes on existing applications while participated in user story grooming and daily stand-ups on concurrent Agile/Scrum projects are on track.
• Coordinated integration and end-to-end test planning to ensure business requirements are validated.
• Configured all team members on Slack to collaborate and provide statuses throughout projects.
• Developed and executed automated scripts with Selenium WebDriver (Java) for new functionalities.
• Led automation engineers in building and maintaining scalable SOAP/REST web services (via SoapUI Pro Ready API with Groovy) / API automation framework with Selenium WebDriver (Java) for web portals and mobile devices, while continued to referenced existing automated scripts developed with C# (Coded UI).
• Performed mobile devices testing utilizing both emulation and Selenium with Appium extension.
• Collaborated with DevOps, DEV, and QA management teams to finalize on micro-services development and delivery (CI/CD) utilizing Gitlab / Docker / Rancher for seamless implementation onto the SoftLayer Cloud.
• Executed IBM Security AppScan against enterprise web portal for vulnerabilities after every release.
• Developed Agile Performance Test Plan template for projects with performance requirements.
• Executed queries using SQLQueryStress to achieved scalability/load/performance objectives on system.

IT QA Lead/Manager

Confidential, Houston, TX

Responsibilities:

• Executed queries on SQL Server Management Studio to extract for data validation from different databases.
• Developed functional and performance automation scripts using Telerik Test Studio (via DOM) with C#
• Developed automation framework, structures and processes for consistency across different applications.
• Configured automation for cross-browsers concurrent testing with VMs hosted on the Rackspace Cloud.
• Implemented Zephyr as test management to integrate with JIRA for traceability to business requirements.

VP, QA Manager

Confidential, Houston, TX

Responsibilities:

• Evaluated initial automation efforts from requirements for new functionality/regression of applications.
• Championed to implement Risk-Based Testing approach to be applied across all applications.
• Contributed ideas in TCoE (Testing Center of Excellence) for continuous improvements/best practices.
• Planned and validated resources allocations for all future project initiatives in Capacity Planning (PDWare).
• Partnered with program management team to review progress of all current and pipeline initiatives.
• Managed & reported test execution, defects and resolution progress to senior leaders.
• Prioritized requirements and determine testing efforts to ensure testing coverage within deadlines and budgets for projects under Home Affordable Modifications Program within Agile/SCRUM environment.
• Presented Go/NoGo decisions for multiple full life cycle service delivery implementations & approve releases.
• Coordinated with UAT / LOB to complete functional, business and E2E validation to ensure requirements met.
• Accomplished end-to-end testing on Loan Admin Mortgage Portal (Java) with both front-end and back-end validation by writing T-SQL queries on iSeries/AS400 and SQL Server 2005.
• Accomplished web services testing with SoapUI for Centralized Operations Protection Services projects.
• Configured and administered IAM (identity access management) utilizing internal Security application.
• Configured, administered and trained different teams on HP ALM, along with QTP/UFT and LoadRunner, to centralize functional and performance test scripts development, execution and defects management.

QA Lead/Manager

Confidential, Dallas, TX

Responsibilities:

• Accomplished Back-End (LDAP, Active Directory) validation testing using Apache Directory Studio & jExplorer.
• Developed SQL queries to validate results within tables of different databases (HSQL, SQL Server).
• Achieved system performance objectives using jMeter against Linux/Windows products written in Java/C++.
• Accomplished network protocols validation and analysis with WireShark.
• Completed enhanced web services testing with SoapUI with advantages of CA LISA Service Virtualization.
• Developed and executed functional automated scripts with Selenium (Java).
• Configured VMware to emulate different client/server operating systems for optimal test coverage.
• Acquired Top Secret Clearance required for software implementation on government clients (i.e. DoD, NSA).

QA Lead

Confidential, Plano, TX

Responsibilities:

• Accomplished automation and performance testing using HP tools (QTP, LoadRunner).
• Setup, configured and maintained projects, users, groups, access, workflows, and rules for all modules (Requirements, Test Plan, Test Lab and Defects) within HP ALM as the Site/Project Administrator.

SQA Test Lead

Confidential, Houston, TX

Responsibilities:

• Contributed QA/testing insights on software quality in support of new Replacement Scheduling Application implementation onto the HealtheVet SOA infrastructure (VistA) for Veterans Health Administration.
• Developed Security Plan for VA Enterprise Testing Center covering business process, physical and IT security.

Senior QA

Confidential, Frisco, TX

Responsibilities:

• Accomplished testing of roaming partners' login pages for multiple browsers on Wi-Fi mobile devices.
• Configured wireless Confidential Access Points to perform testing utilizing MobileStar PAL Manager.
• Configured RADIUS tests (radauth, radstart, radstop) to validate packets between RADIUS/AAA servers.
• Executed RADIUS packets testing with roaming partners by remote login into RADTest server.
• Verified RADIUS packets and roaming event activities in RADIUS logs and Retail/Wholesale systems.