QA Team Lead Resume

SUMMARY

I am a Lead Software QA with a performance background and a 20+ year career in IT, primarily in financial services. In this role I build relationships with new and existing teams, find process improvements, help define requirements, plan test coverage, report results, and help reduce risks. All with the goal of delivering high quality software solutions to our clients.

PROFESSIONAL EXPERIENCE

Confidential

QA Team Lead

Responsibilities:

Leading QA teams, looking for efficiency, transforming legacy process, and improving transparency.
Defining manual and automated test strategy with a focus on reusable tests and efficiency
Managing offshore resources, mentoring employee and contract QA people.
Building relationships within current teams and across the organization.
Be a community leader and encourage the same in my peer group.
Finding solutions by defining the issue then focus on who needs to be involved to determine an answer.

Confidential

Lead Performance Engineer

Responsibilities:

Managing Offshore resources, Mentoring employee and Contract QA people.
Analysis of requirements for newly developed functions to determine correct test approach through test development, execution and publication of results.
Maintain existing performance scripts and related data for performance regression.
Working closely with Business, Development and Quality Assurance to meet the project performance goals.
Coordinating schedules for Performance Engineering staff and environments.
Managed the conversion from Load Runner to Performance Center.

Confidential

Sr. Software Quality Assurance

Responsibilities:

QA lead for a complex enterprise wide, customer facing, web based Accounts Receivable project with multiple internal and external integrations.
QA lead for Customer facing statements re - write.
Conduct peer review and coaching sessions for project deliverables.
Vendor relationship management experience.
Actively participate in training and mentoring of QA team.
Automation for Functional QA using Quick Test Professional (QTP) and Performance automation with Load Runner

Confidential

Sr. Business Analyst II

Responsibilities:

Managing the full Software Development Life Cycle for projects.
Serve as a mentor for teammates.
Coordination of requirements definition, analysis and user interaction.
Collaboration with the project team to ensure correct vision.
Author test plans, test cases and manage defects. Execute test processes.

Confidential

Sr. QA Engineer

Responsibilities:

Coordinate the requirements definition team and maintained the requirements in Reconcile through the life cycle of the project.
Performed bill cycle and maintenance testing on Telephony account handling and billing system (ICOMS).
Documented functions of existing legacy billing system and added information relating to new features.
Facilitated training classes on new features and Software Quality Assurance.

Confidential

Sr. QA Consultant

Responsibilities:

Performed User Acceptance Testing for NPAC Version 3.1 and Wireless Pre-Porting tool testing (Port Exchange).
Determine what industry test cases apply to the Service provider.
Ensure test environment configuration is proper for each Service Provider.
Organize the relationship between the development staff and the Service Provider.
Set up training room for the Denver branch office for in house training session.
Lead quality assurance classes for in house personnel.

Confidential

Quality Assurance Engineer

Responsibilities:

Lead the QA effort for a complete system replacement for the Mutual Fund account management system.
Interface with the business and executive teams to handle escalation items related to time line, hurdles and vendor time line concerns.
Daily direction, delegation and management of a team of 5 QA resources and multiple business users for User Acceptance Testing

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