Senior Support Engineer Resume Fargo, ND. - Hire IT People

TECHNICAL SKILLS

Full SDLC releases of Microsoft Dynamics GP v7 - v14, Dynamics AX v2009 - v2012R2, WennSoft (Key2Act), hot-fixes and service packs.
Testing in ERP Financials, Supply Chain Management, Sales Order, Purchase Order, Inventory, Manufacturing, Business Intelligence and Reporting.
Microsoft products: Office (all modules), SQL Server, SharePoint, VisualStudio, Source Code Control and bug tracking.
Visual Studio (VSTF), SQL (queries, management, reporting, business intelligence), batch scripting, C#, HTML, Java, hardware/network topology, Agile, SCRUM, User Acceptance Testing (UAT).
People, team and project management: Interviews, hiring/firing, performance reviews, creating goals, motivation and tracking/reporting all project metrics.

PROFESSIONAL EXPERIENCE

Confidential - Fargo, ND.

Senior Support Engineer

Responsibilities:

Supported ERP system Microsoft Dynamics AX supply chain management (SCM), inventory, manufacturing and financials.
Imported customer datasets (SQL), installed application updates/patches to replicate customer environment in-house for issues/troubleshooting.
Used remote desktop sessions for trouble-shooting, case management tools and creating knowledge base articles.

Confidential - Fargo, ND.

SQA Test Manager

Responsibilities:

Managed SQA team of 8 individuals in the Fargo, ND and New Berlin, WI offices as a Microsoft Dynamics GP Partner.
Involved with project planning, new feature releases, sustained engineering, hotfixes and compatability releases with GP v2010 through 2015.
Created test strategy, test plans, test cases, automation, bug fixes, regression analysis and logging defect reports. Used SharePoint, mobile and tablet devices.
Coordinated with Development, Program Management and VP on project plans, project management, metrics and risk assessment/mitigation.

Confidential - Fargo, ND.

Principal IT Test Lead

Responsibilities:

Responsible for leading test groups located in Hyderabad, India, outsourced Confidential vendors and coordination with local devlopers.
Involved with resource scheduling, project tracking through full SDLC, quality release management/monitoring and improving test related functions such as test plans, creating test cases, automation and bug triage.
Led performance testing team as part of large scale development and migration from an internal legacy system to a SharePoint Portal environment.
This included testing global connections from over 20 different countries.
Collaborated with other test leads in Redmond, WA and India on process improvements, quality, bug definitions, increasing automation, agile testing methods and improving the technical skillset of Microsoft and vendor testers.

Confidential

Senior SQA Test Lead

Responsibilities:

Managed teams of 4 to 8 employees over multiple releases of Dynamics GP and Dynamics Ax product lines.
Coordinated with Microsoft Office and SQL teams.
Responsible for feature delivery, quality assurance, project/people management, training, hiring, increasing productivity and conducting performance reviews.
Managed Accounts Receivable, SQL reporting (SSRS) and analysis (BI), security, upgrade, performance, web services and SharePoint.
Created test plans, C# automation, UAT, SCRUM, agile, project schedules/metrics and risk mitigation.
Primary lead on multiple large outsourced based projects for SSRS and BI.
Created statement of work, delivery schedules, quality reviews, coordination with vendors, management updates/metrics and running regressions.

Confidential

Software Development Engineer in Test

Responsibilities:

Reviewed design specifications, created test strategy, test cases, C# automation, regression analysis and bug reports.
Coordinated with developers, program management, support and documentation groups.
Implemented systems to improve test process, bug defects, information sharing, VirtualPC, and regression testing.