SUMMARY

• Certified Project Management Professional (PMP) with over 12 years of IT industry experience in Media, Telecoms, Finance and Insurance domain.
• 7 years of experience in Automation testing using functional tool like HP UFT/QTP, Selenium with activities including Automation framework design and implementation for various Insurance, Media, Telecom applications built in Java, Flex and Net technologies.
• 2+ years of experience in performance testing using HP LoadRunner and Apploader load testing tool, with extensive performance tests conducted for Insurance applications using HTTP/HTML and Citrix protocols.
• Strong handhold in management skills like team building/harness, team leadership, Client management, Client relationship (expectations, communications, negotiations, escalation, feedback).
• Good experience of Waterfall and Agile Software Development Life Cycle - including Requirement gathering and Analysis, testing and implementation.
• Technical expertise includes building business case, use case, test strategy/plan and QA process set up.
• 3 years of extensive experience in Duck Creek Insurance Policy Administration software in General liability and Property segment.
• 2+ yrs. of extensive experience in Guidewire Claim Center and Guidewire Policy Center software.
• Implementation and delivery management in onshore -offshore delivery model.
• Conducts various QA workshops and training in the field of QA process and testing tools (HP UFT, HP QC, TFS, MTM etc.) at organization level as part of testing Center of Excellence group.
• Good experience in customer management relationship- managed services in onshore- offshore global delivery model.
• Good experience of RFP process, resource onboarding, SLA presentations.

TECHNICAL SKILLS

• Agile and Waterfall models functional automation testing tool
• QTP tool (from QTP 9.2 to QTP 12.02(UFT), latest version) configuration Mgmt. tool.
• For ex. Clear Case, SVN, CVS, Clear Quest, TFS test management tool
• HP Quality Center (from QC 9.2 to QC 11(ALM) version)
• Duck Creek Policy administration tool, Genius, ImageRight, GuidweWire Policy Center, Claim Center.
• Load Runner, Apploader selenium web driver, MTM(Microsoft Test Manger)
• Microsoft office suite, SharePoint, Visio, Microsoft Project Plan(MPP)
• SQL, SSRS reporting building

PROFESSIONAL EXPERIENCE

Confidential, Edison, New Jersey

Responsibilities:

• Work as QA Mgr for multimillion dollar engagement with a team of 18 offshore and 5 onshore QA resources
• Managing QA services for various flavor of Duck creek application and Guidewire applications.
• Involved in RFP process, providing timely resource onboarding
• Provide weekly and monthly SLA based dashboard, value addition presentation.
• Engage and encourage offshore - onshore teams to streamline /improve the delivery process.
• Set up a customer feedback process in timely manner to gather and evaluate customer expectations
• Set up QA process, defect life cycle aligned with customer application support process.
• Provide Insurance training to new QA resources on board.
• SME for Automation testing and thus involved into POC of projects/existing application.
• Involved in automation effort estimates and ROI for a project.
• Implementation of automation Regression Suite using Hybrid framework in QTP for Duck Creek Application
• Involved in developing performance test of desktop application using Apploader tool
• Involved with offshore to enhance their skill set by engaging them in various phases of software test life cycle.
• Provided QTP training and Insurance training to offshore team.
• Help client planning release calendar for all major applications

Confidential

Responsibilities:

• Worked as QA Manager for multimillion engagement USA) with team of 11 offshore QA and 3 onshore resources
• Managed QA for a pool of applications aligning QA offshore resources to different releases.
• Help client planning release calendar for all major applications in their respective portfolio.
• Provided business case to customer to implement automation for support application.
• Work with client to set and enhance QA process from time to time.
• Involved with client to set up ASR process used as framework to manage ASRs
• Coordination with offshore-onshore team to build an effective communication model
• Defect reporting call and QA sign off call with Project Manager on regular basis.
• Created test plan and test strategy documents for various RTS releases of multiple application
• Played the Automation technical expert role and thus involved into POC of Confidential projects/existing application.
• Implementation of automation Regression Suite for Confidential applications(using QTP and Selenium)
• Involved in automation effort estimates and ROI for a project.
• Involvement in keyword automation framework set up to be used for 5 applications.
• Involved with offshore to enhance their skill set by engaging them in various phases of software test life cycle. Provided QTP training to offshore team.
• Defect/Test Management: Define various summary/trend graphs in Quality Center dashboard used by leadership to track daily testing progress as well as overall status of QA activities.
• SME for all Quality Center related queries for testing/dev. team.
• Provided Quality Center training to team
• Define Defect life cycle.

Confidential

Responsibilities:

• Worked as QA Manager leading a team of 10 + team members at onshore.
• Planning of system, regression and E2E testing schedule and resource alignment with each type of testing.
• Hosted daily stand up call to discuss status and various critical issues impacting project activities.
• Worked with Project Manager and Dev. lead on scope and timelines for various phases in a project
• Defect triaging of defects after each phase of testing
• Defect/Test Management: Define various summary/trend graphs in Quality Center dashboard used by leadership to track daily testing progress as well as overall status of QA activities.
• Streamlined Defect life cycle.
• SME for all Quality Center related queries for testing/dev. team. Provided Quality Center training to team

Confidential

Responsibilities:

• Automation of test cases using QTP.
• Set up Data Driven based framework for automating the application.
• Execution of automation functional/regression/smoke suite and root cause analysis of failed automation scripts.
• Played the Automation test lead role.
• Created test plan, test strategy document for project.
• Defect triaging of defects after each phase of testing
• Defect/Test Management: Define various summary/trend graphs in Quality Center dashboard used by leadership to track daily testing progress as well as overall status of QA activities.
• Define Defect life cycle.
• SME for all Quality Center related queries for testing/dev. team.
• Provided Quality Center/QTP training to testing team

Confidential

Responsibilities:

• Automation of test cases using QTP.
• Involvement in Automation framework set up
• Execution of automation functional/regression suite and root cause analysis of failed automation scripts.
• Played the Automation test lead role.
• Created test plan, test strategy document for project.
• Involved into Root cause analysis and impact Analysis for Project.
• Lead the offshore team in Alpha, Beta and GA testing of application.
• Preparation and review of test Cases .Execution and analyzing test results.
• Defect Management using Clear Quest.
• Defect reporting call with project management and Dev team.
• Coordination with onshore team & client as offshore QA SPOC.
• Daily QA status call with onsite QA team leads / coordinators.
• Test Data generation and migration of data in MySQL.
• Worked closely with the infra team to setup the servers.

Associate QA L2

Confidential

Responsibilities:

• Involved in Automation framework set up.
• Automation of test cases using QTP.
• Execution of QTP scripts and analyzing of test results.
• Played the QA lead role.
• Created test plan, test strategy document for project.
• Preparation and review of test Cases.
• Execution and analyzing test results and created Defect reports.
• Coordination with application stakeholder as QA SPOC.
• Requirement analysis and management along with stake holders.
• Involved into QA Effort Estimation.
• Test and Defect Management using Quality Center.
• Test Data generation and migration of data in MySQL.
• Exposure to Agile methodology for SDLC.
• Performed feasibility study of automation tools to be used for Adobe Flex RIA application.

Test Engineer

Confidential

Responsibilities:

• Manual test case preparation.
• Manual test case review and execution.
• Performing functional and regression testing.
• Analyzing Test Results.