We provide IT Staff Augmentation Services!

Entry-level Tester Jira Resume

SUMMARY:

  • Highly skilled in installing, repairing, maintenance and troubleshooting computer hardware and peripherals.
  • Works well independently, or in a group settling providing all facets of computer support.
  • Working knowledge of networking devices and printers.
  • Knowledge and understanding of numerous software packages and operating systems.
  • Proven ability to manage multiple troubleshooting tasks simultaneously while maintaining the quality of results. Excellentanalytical and problem - solving skills.
  • I am highly effective when working in difficult and growing environments while, also, uplifting others.
  • I have a keen eye for detail with a gregarious, professional attitude.

SKILLS:

  • Office 365
  • Virus/spyware removal
  • Desktop/Laptop repair
  • Type 45 WPM/Data Entry /Extensive Spreadsheet performance
  • Kentico
  • Multiple application support
  • Operating system installation
  • Multi-line telephone system/Extensive mail processing
  • In-depth knowledge of business communication

EXPERIENCE:

Entry-Level TeSter Jira

Confidential

Responsibilities:

  • Attend training and ensure understanding of test processes, test tool functionality and steps to log into systems
  • Execute test scripts as assigned, documenting test step completion
  • Capture defects encountered in JIRA test management tool in a timely manner inclusive of required information
  • Maintains confidentiality of proprietary materials, information and data and retest scripts that are resolved.
  • Perform a variety of other duties the related to testing and implementation of HR Technology systems

Computer technician

Confidential

Responsibilities:

  • Installed software, modified and repaired hardware and resolved technical issues.
  • Provided base level IT support to non-technical personnel within the business.
  • Resolved customer complaints and concerns with strong verbal and negotiation skills.
  • Displayed courtesy and strong interpersonal skills with all customer interactions.
  • Managed Windows XP/Vista/Windows 7
  • Ensure that Spiceworks tickets are resolved and completed to the client’s satisfaction.
  • Active Directory - Resetting user accounts and Passwords

Technical Writer

Confidential

Responsibilities:

  • Edited, re-wrote, and created new technical documents for content in multiple Business Unit’s Policies and Procedures
  • Gathered information on specific subjects from existing documentation
  • Liaised with IT staff to ensure quality, timeliness, and efficiency of technical document updates.

Administrative assistant

Confidential

Responsibilities:

  • Reported directly to executive management any assistance needed for clients and visitors via telephone or in person while also conducting a daily alignment of each member of staff’s calendar.
  • Audited and reviewed office needs prior to ordering of office supplies to ensure adequate equipment.
  • Politely performed all front of the establishment duties included in position description in addition to those not listed if requested by any member of the team.

Administrative assistant

Confidential

Responsibilities:

  • Performed front office receptionist duties that included greeting government employees, visitors and clients.
  • Handled extensive calendar maintenance for executive management and office staff.
  • Keeping the office well equipped and fully stocked of essentials

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