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Background Investigator Resume

OBJECTIVE:

Position where acquired knowledge and skills can be applied and expanded.

PROFESSIONAL SUMMARY:

  • Knowledge of system testing and software quality assurance best practices and methodologies.
  • Knowledge of SDLC (Agile) principles/concepts.
  • Knowledge of and ability to write basic Oracle and SQL.
  • Experience with mainframe tools (e.g. CICS, TSO/ISPF, ADB2).
  • Ability to troubleshoot basic system defects and errors.
  • Ability to communicate ideas in both technical and user - friendly language.
  • Strong interpersonal and communication skills.
  • High level of business knowledge and experience.
  • Experience and knowledge of project methodology and the application development life-cycle.
  • Knowledge of Rational Tools (ClearQuest, ReqPro, Quality Manager) and RUP methodology.
  • Active Single Scope Background Investigation (SSBI) / DoD Top Secret Security Clearance.

PROFESSIONAL EXPERIENCE:

Confidential

Background Investigator

Responsibilities:

  • Conducted background investigations for the purpose of determining employment suitability of persons who require access to sensitive or classified U.S. Government information.
  • Conducted face-to-face interviews with the subject and their neighbors, employers, friends, and family.
  • Performed record searches at police agencies, courthouses, al and financial institutions, and medical/mental health facilities.
  • Reported all obtained information in a clear and concise report on an issued government computer system.

Confidential, WI

Background Investigator

Responsibilities:

  • Attended several services each day in the Church and assist with the chanting of prayers.
  • Greeted and interacted with monastery guests while providing them with hospitality and attending to their needs.
  • Managed and updated the monastery website and social media accounts.
  • Coordinated online fundraising efforts.
  • Designed and created monastery newsletter and mail newsletters to subscribers.
  • Maintained the monastery's wireless LAN.
  • Cleaned all guest area floors and bathrooms.
  • Bussed dining room tables and washed dishes.
  • Managed shipping, receiving, and maintenance of inventory of coffee sold for the purpose of fundraising.
  • Assisted in the kitchen by doing prep work for meals.
  • Assisted with bake sales by advertising, baking goods to be sold, taking orders, processing transactions, and cleaning up afterwards.
  • Assisted guests in the Gift Shop by helping them find religious articles and books while providing them with knowledge to help them make decisions and then processing their transactions.

Confidential, Getzville, NY

IT Quality Intermediate Analyst

Responsibilities:

  • Evolved QA role to take on Business Analyst activities, working closely with project sponsors, users and technology to define and document scope, business requirements, and functional requirements.
  • Assisted with major development seeing project through initiation, testing, and ultimately effective completion.
  • Generated ad-hoc reconciliation reports using PL/SQL between multiple databases for business stakeholders to analyze internally.
  • Helped to establish reconciliation framework within the project, becoming a subject matter expert in a short period of time.
  • Troubleshot in an organized fashion by breaking down issues into components in order to provide development teams with root cause analysis.
  • Managed testing efforts for both SIT and UAT, including creating, preparing, and maintaining ownership of user acceptance test plans/scripts, documentation and results.
  • Verifed data quality by executing efficient SQL queries to gather data for analysis between database and application interface.

Confidential, Getzville, NY

IT Quality Analyst

Responsibilities:

  • Verified data quality by executing efficient SQL queries to gather data for analysis between database and user interface.
  • Troubleshot in an organized fashion by breaking down issues into components in order to solve issues.
  • Executed testing in both SIT and UAT, including development of test cases and scripts.
  • Created and prepared user acceptance test plans/scripts and maintained testing documentation and results.

Confidential, Pittsburgh, PA

Functional Test Analyst

Responsibilities:

  • Supported technical professionals with regard to a variety of problems with the system and business operations, and participated in related system development projects of moderate to complex nature.
  • Prepared and document test plans, test cases, and test scripts using Rational Quality Manager by reviewing client requirements documents and use cases to determine how the client wants the system to perform.
  • Executed test scripts and test execution records by writing queries in Oracle/SQL to check calculations for expected results and files loaded into the database.
  • Documented all testing results, including any defects identified during testing.
  • Documented and assigned defects identified in test execution using a bug tracking system (Rational Quality Manager).
  • Worked extensively with Oracle/SQL in SQL Developer to interact with a Client Wellness Repository to verify data load into the repository, files generated from data in the repository, and calculations on reports made from data in the repository.
  • Generated reports from a reporting schema in a test environment using IBM Cognos, in order to verify fonts, colors, and layout of visual aids in the report, as well as to verify the accuracy of all data calculated in the reports.
  • Instructed new associates how to perform duties and operate system and tools.
  • Tracked and managed issues as well as status of testing coverage for assigned software projects.
  • Supported the development team in diagnosing, re-creating, prioritizing, and resolving defects identified during testing.

Confidential, Lake Mary, FL

QA Analyst

Responsibilities:

  • Conducted testing on suite of products, including applications for kiosks, tablets, and internet, for managing appointments, check-ins, and payments in health care facilities, using software testing methodologies consistent with the requirements of the system development life cycle.
  • Performed integration testing, functional testing, and client acceptance testing, using the plans, tools, and scripts developed.
  • Tested and troubleshot HL7, auto printing, and document imaging interfaces.
  • Documented all testing results, including any defects identified during testing.
  • Documented and assigned defects identified in testing, using a bug tracking system (JIRA).
  • Supported the development team in diagnosing, re-creating, prioritizing, and resolving defects identified during testing.
  • Tracked and managed issues as well as status of testing coverage for assigned software projects.
  • Worked effectively with client contacts and associates both onshore and offshore.
  • Assisted client contacts with acceptance testing efforts by explaining how the system works, coaching them on proper procedures, explaining what results they should expect, and making sure that test data was set up correctly.
  • Demonstrated new functionality to internal teams comprised of Business Analysts, Project Managers, and other QA Testers.
  • Configured XML files to prepare database servers and applications for acceptance testing.
  • Worked extensively in Microsoft SQL Server to identify, analyze, and manipulate test patient data.

Confidential, Orlando, FL

Setup Configuration Specialist

Responsibilities:

  • Prepared analysis documents using IBM Lotus Notes and Microsoft Word by reviewing client requirements documents and determining necessary configuration changes to meet those requirements.
  • Prepared and documented test plans using Microsoft Excel, by reviewing client requirements documents to determine how the client wanted the system to perform.
  • Configured COBOL-based provisions using proprietary graphic user interface utilities and tools of a health and welfare benefits administration system, to fix system defects or complete client requests and changes, based on prepared analysis documents. Completed high level unit testing to ensure no major defects were in the code. Documented all system changes using Lotus Notes and/or Microsoft Word.
  • Executed test plans, including system integration testing, acceptance testing, and regression testing, by identifying and/or creating test participants and scenarios, and performing calculations in a GUI, mainframe, or internet browser (Explorer, Firefox, Opera, Netscape) environment, for expected results.
  • Documented all testing results, including any defects identified during testing.
  • Analyzed issues and defects, and debugged the system when configuration did not produce expected results. Determined if the source of the error was the test data, test plan, or configuration.
  • Resolved issues identified during testing. Escalated issues as appropriate using a defect tracking tool (Maestro). Documented all new issues found and fixes implemented in Lotus Notes database.
  • Taught new associates how to perform duties and operate system and tools.
  • Demonstrated technical skills and effective communication while handling several projects simultaneously.
  • Tested various batch jobs by configuring the JCL code, running jobs in the mainframe, and analyzing changes to tables or files created.
  • Worked extensively with SQL in the mainframe for analysis and research of system functioning, testing of changes made to system provisions, and manipulation of system provisions and participant data in the health and welfare benefits administration system.
  • Generated printed notices from a test environment for employees covered under a variety of health insurance policies, in order to verify the appearance and accuracy of the documents.
  • Lead infoshares to demonstrate system functionality to teams of associates, including Systems Analysts, Programmer Analysts, Business Analysts, Operations Analysts, Customer Service Associates, and other support personnel.
  • Sat down with Business Analysts, Customer Service Associates, System Analysts, and other Setup Configuration Specialists to explain system functionality and procedures on a one-on-one basis.Orlando, FL

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