SUMMARY:

• 9+ Years of experience in the IT Industry as a BA/QA Analyst, with strong financial domain knowledge (Commercial Banking, Retail Lending, Lockbox Servicing)
• Working knowledge of Agile (SCRUM), Kanban and Waterfall
• Hands on experience working with Offshore teams
• Good experience in eliciting requirements, collaborating across functional teams and transforming business requirements into functional and technical speciations.
• Manual and Automated Testing experience with full system development/testing lifecycle (SDLC, STLC).
• Excel in designing Manual Test Scripts, Test Plan formulation, Test Cases and analyzing Test Status Reports for manual as well as automated testing to pinpoint defects, track bugs, close open defects and validate functionality.
• Highly skilled in effective client interaction for better co - ordination in accordance to deliveries and providing updates through reports like Test Closure, and weekly PMO reports.
• Mentored teams to understand requirements and develop Test scenarios
• High-level proficiency with ALM 12.0.
• Worked with multiple LOS (Loan Origination System) NetOxygen, Empower, Impact

TECHNOLOGY & TOOLS:

Applications: Empower, Impact, NetOxygen Enterprise, Cornerstone OnDemand (LMS), Relayware/Zift, Tribridge

Requirement Analysis: JIRA, SharePoint, Microsoft Office 2010, Happy Fox

Software Testing: System Testing, Stress Testing, Load Testing, Reliability Testing, Feature Testing, Acceptance Testing, Functionality Testing, Validation, White Clove Testing

Testing Tools: HP Quality Center 9.2, 10 / Upgraded to ALM 12,HP FitNesse (automation tool), On Base, Opex Scanner, Pitney Bowes, TMS, Snagit (snipping tool), XPath, Beyond Compare, Big Dipper

Methodologies: Agile (SCRUM), Kanban and Waterfall

BA/QA EXPERIENCE:

Confidential, Homewood, IL

QA Analyst

Responsibilities:

• PTC Core/Essential Onboard Functionality Testing and execution
• Defect Validation
• Responsible to work on testing Onboard Train Management Computer (TMC), Back Office Server (BOS), Computer Aided Dispatch System (CAD) and Train Management Dispatch System (TMIDS), Precision Dispatch System (PDS) for Positive Train Control (PTC) E2E Lab Integration E2E (LIEE) testing and Production support activities.
• Testing and Validation of Offshore Products. The breakup of this contribution is summed as below:
• Defines test strategies and develop system test plans in accordance with system specifications from which testers would then prepare detailed flow charts, test scenarios and execute tests
• Doing Regression testing, API testing and simulators for System and Product integration testing
• Coordinates with customer SMEs and programmers to ensure proper implementation of program and system specifications
• Reviewing of work products delivered by offshore and reporting the progress of testing to Confidential management

Environment: HP ALM 12.5, Share point, Wabtec Railway electronic, Phoenix Dispatching System, TMDS, Outlook, Skype, Window 10, CAD, Field SIM, Mobaxterm

Confidential, Tinley Park, IL

BA/UAT Tester

Responsibilities:

• Reviewed Functional Specs to create Scenarios and Test Scripts for new LMS (Cornerstone)
• Key Participant in Production Testing, created all Test Data for Prod Testing with different combinations (including Language, currency and Tier Level)
• Key participant in Configuration and Implementation on new PRM (Zift) to test Business Plan
• Created and Validated Sales, Purchase reports for the AVI Data
• Tested New Module Business Plan with new functionality and enhancement
• Mapped data between multiple Systems (Relayware(Zift), Bluevolt & Cornerstone)
• Validated user’s data for Transcripts and Courses in multiple system
• Worked on Creating User Guides and Workflows for New PRM
• Contributing to UX Testing for new LMS(Cornerstone)
• Key participant in making Test plan and Test Strategy for Prod Testing

Environment: Microsoft Office 365(One Note, Excel, Word, Power Point), Share point, Windows 7, Internet Explorer 11.0, Skype 2012, Microsoft Team, LMS( Cornerstone), PRM(Zift Solution), Agile Methodology

Confidential, Chicago, IL

Business Analyst

Responsibilities:

• Participated in all Business, Technology and Database meetings
• Documented every business meeting to understand the business process
• Analyzed existing process to identify gaps and areas of improvement
• Maintained the meeting tracker excel sheet with all the action items
• Followed up on all the action item with multiple businesses and IT owners to gather the artifacts

Environment: Microsoft Office 365(One Note, Excel, Word, Power Point), Share point, Windows 7, Internet Explorer 8.0, Skype 2012

Confidential, Downers Grove, IL

Business Analyst

Responsibilities:

• Responsible for gathering and documenting business requirements
• Developed Functional and Non-Functional requirement specifications using MS Word, MS Excel and MS Visio that provided appropriate scope of work for the technical team to develop prototype and overall system
• Created process flows to map Loan Origination Operations (Lead generation to Funding), which identified redundancies in manual processes and backlogs
• Analyze existing process to identify gaps and areas of improvement
• Tracked and maintained Stakeholder requested enhancements and changes using Requirement Traceability Matrix (RTM)
• Reviewed development plans, quality assurance test plans, and user documentation to ensure correct interpretation of original specifications
• Participated in defect triage sessions with the testing team and business to evaluate priority and severity of defects
• Reviewed Test Plan and Test Strategy; created test cases and executed them for smoke testing
• Logged defects on behalf of business user, reviewed defect reports to track progress.
• Created dashboard reports in ALM to analyze defect trends.
• Attended status meeting on weekly basis with project team
• Created multiple scenarios to test the Reg B functionality
• Interacted with Offshore team for triage calls.

Environment: Empower, ALM 12, UX, KPI, SharePoint, Windows 7, Internet Explorer 8.0, Skype 2012, PSR (Problem Steps Recorder), Snag it, MS Office 2010 (Outlook, Excel, Word, One Note, Visio, and Power Point) and Waterfall methodology

Confidential, Chicago, IL

Senior Quality Assurance (QA) & Business Analyst (BA)

Responsibilities:

• Understanding the EBDS system with in-depth knowledge of processes such as receiving an application, sorting, scanning, keying captured data, and then decision making.
• Train and mentor new hires about the system and processes.
• Collaborated with product owner and development teams to understand new enhancement
• Verified and updated the BRDs (Business Requirement Documents), FRS (Functional Requirement Specifications), and all internal documents, e.g. MFV & MFI.
• Indexed multiple forms as per business specifications
• Refinement of stories in PBR (Product Backlog Refinement)
• Creation of epics, breakdown and refinement into stories and prioritize and sized
• Creation of epics of stories in PBR (Product, breakdown and refinement into stories and prioritize and sized
• Facilitated and participated in all SCRUM ceremonies - Sprint planning, daily stand-up, Sprint review and retrospective
• Manual automated regression, smoke and functional testing.
• Developed positive and negative test scenarios for all immigration forms and test data based on the business requirements.
• Developed potential FQT - Functional Quality Test (end-to-end testing) scenarios to send system outputs to USCIS for reviews.
• Created TESTBED in ALM11.
• Executed test scripts, logged and tracked defects using ALM 11; reported deviations from specifications.
• Key participant in KANBAN rotations, resolved multiple production issues.
• Other Responsibilities:
• Point of contact for the team to the client.
• Key participant in COPs (Community of Practice) for better process improvements.

Environment: ALM 11, Confluence, FitNesse (automation tool), JIRA, SharePoint, OnBase, Opex Scanner, Pitney Bowes, TMS, Snagit (snipping tool), XPath, Beyond Compare (a comparison tool), BigDipper (an internal tool), Lync 2013, MS Office 2010 (Outlook, Excel, Word, One Note, Visio, PowerPoint) and Agile methodology.

Confidential, Naperville, IL

BA/QA Analyst Senior

Responsibilities:

• Expert level knowledge achieved via vendor and thoroughly hands-on on the NetOxygen Application to process a loan from origination through funding (a complete life-cycle of mortgage loan).
• Partnered with SMEs to customize workflows of the loan lifecycle from Lead Management, Processing and Underwriting through Post-closing, Funding and Interim Servicing.
• Analyzed the workflow and company requirement for the LOS (Net oxygen)
• Converted Visio diagrams into worded document
• Understand business requirements from Business team members and modified existing workflows
• Effectively communicated with Offshore team to understand functional requirements
• Provide walk through to QA team members on workflow and client requirement
• Reviewed Business Requirement Documents to understand customization needs for BMO’s 275 Products combined with multiple programs, discounts, fees, and pricing options.
• Developed positive and negative test scenarios and test data based on the business requirements and Product/ Program specifications.
• Developed potential end-to-end test cases for purchases and refinance (Rate term & Cash out) based on exploratory testing.
• Performed integration testing to check the data/ information flow with interfacing 3rd party application like Credit Verification and Flood agencies.
• Other Responsibilities:
• Key Participant in Smoke Test after each code drop.
• Interacted with Offshore team for triage calls.
• Effectively communicate regarding the deployment into test environment with Offshore team
• Tested all the defects in every environment (Integration and QA)
• Executed test scripts, logged and tracked defects using ALM 11; reported deviations from specifications.
• Walkthrough meetings on monthly basis with Development Teams, BA’s, and testing team.

Environment: NetOxygen Enterprise, ALM 11, SharePoint, Windows 7, Internet Explorer 7.0, Lync 2013, PSR (Problem Steps Recorder), Snipping Tools, MS Office 2010(Outlook, Excel, Word, One Note, Visio, PowerPoint) and Waterfall methodology

Confidential, Chicago, IL

QA/UAT Analyst

Responsibilities:

• Created and maintained test cases. Created a folder structure in test lab and moved the test set. Using Defect module in ALM 11 to log defects, setting the initial priority & severity for product.
• Created TESTBED for monthly wave for application testing as well as Product Validation Testing (PVT).
• HP ALM 11 Dashboard - Analysis View, Dashboard View
• Developed test scripts based on business approved scenarios.
• Tested the UDE reports - client specific reports.
• Tested the Custom Mapper - reports developed by MasterCard
• Provided results to Transition Specialists (TS) team for UDE’s to communicate with their clients so clients could test those UDE’s at their end.
• Sent out weekly updates for Custom Mapper reconciliation to product team, vendor etc.
• Facilitated webinars with MasterCard to better understand the Custom Mapper.
• Working in two different environments - SDOL Dynamic & Live environment, SDG2 static environment.
• Created UAT implementation plan for Product Validation Testing (PVT) for each release.
• Key participant in production implementation verification and was accountable for validating the data.

Environment: HP Quality Control (QC) Enterprise 10, HP ALM Explorer 11, SharePoint, Outlook, Microsoft Lync 2010, Snegit 11, Voltage Encryption Manager V5.3, Beyond Compare, Windows7/ XP, Office and Waterfall Methodology