SUMMARY:

• Visionary, and detail - oriented professional, with extensive experience in handing all facets of Confidential Tactical Network and Information Technology focusing on software applications, wireless telecommunications, electronic hardware devices, communication security and satellite communications.
• Knowledgeable in IT concepts, principles, information security policies, regulations, vulnerabilities of computers, data communications, basic tools and best business practices for protecting Confidential Information Systems.
• Planned and carried out difficult and complex assignments and developed new methods, approaches, and procedures.
• Expert at completing various projects in accordance with specifications and budget allocations without compromising the quality of the result.
• Recognized for identifying and developing system requirements, performance verification configurations, and methodologies.
• Articulate communicator, bilingual in English and Spanish. Possess an active Secret Clearance.

AREAS OF EXPERTISE:

Requirements Specification and Analysis | Platform Integration, Testing and Maintenance | Configuration Administration | Operational Streamlining | Resource and Project Management | System Development Life Cycle | RF Engineering | Spectrum Management | Information Assurance | Confidential Tactical Internet | C4ISR | IT Specialist

TECHNICAL ACUMEN:

Microsoft Office 2016 Suite, Adobe Creative Suite (Acrobat and Photoshop) | Microsoft Windows OS and (2000, 2008, 7, 10, Vista, and XP) | Microsoft Windows Server 2012 OS | Microsoft Visio, SharePoint, Access, and Exchange | Cisco Switches and Routers | SIPRNET|NIPRNET | CX-I | LAN/WAN | IPSEC | C4ISR | PKI | VPN | VMware | PPP | DELL | SWB2 | VoIP | CS-11/12, 13 and 14.

PROFESSIONAL EXPERIENCE:

Confidential, APG, MD

Systems Test Engineer

Responsibilities:

• Created and maintained software test plans, test cases, and test scripts.
• Worked closely with Software Engineering and Project Management to ensure all deliverables met functional specifications.
• Tested and evaluated internal and external product releases and provided constructive feedback to the software engineering team.
• Worked closely with peers in a collaborative team environment.
• Ensured best business practices were followed.

Confidential, MD

Senior Help Desk Specialist

Responsibilities:

• Troubleshot, resolved, integrated, tested, and maintained operating systems environments such as: Windows 10, MS Office 2013/16, & MS Exchange.
• Answered, evaluated, and prioritized incoming telephone, voicemail, e-mail, and in-person requests.
• Handled problem recognition, research, isolation, resolution, and Remedy trouble ticket application. Followed-up routine user problems, resolved complex trouble tickets generated by DoD customers as a senior-level Help Desk Analyst.
• Logged and tracked telephone calls.
• Maintained history records and related problems and resolutions documentation.
• Worked with team members to identify issues trends and suggested long-term strategies to help mitigate incoming issues. Trained users on software and hardware on-site.
• Installed and assisted service personnel in installation of hardware and peripheral components.
• Reported directly to Lead Help Desk Analyst and Help Desk Manager;
• Received and executed assignments from senior-level U.S. Government leaders.

Confidential, MD

Senior Systems Engineer

Responsibilities:

• Applied skills and abilities to use of oral, written communication methods and techniques to accomplish continuing coordination with IT program managers and customers. Prepared and presented briefings to Senior IT staff on complex IT issues.
• Managed stressful situations within working computer environments, which included peer relations and the demands of handling multiple tasks, and ability to be flexible, creative. Demonstrated initiative and persistency as a team player.
• Responsible for the requirement analysis, functional design, integration and testing of all BCCS components and applications after IAVA patches were implemented to ensure functionality utilizing BCCS servers, Microsoft server technologies, Army system and application security requirements including AGM (Army Golden Master Program), ACAS, IAVA, gold Disc, SCCM (System Center Configuration Manager), WSUS (Windows Server Update Services), VMware systems administration applications and RMF (Risk Management Factor) process.
• Experienced with external interface systems such as Confidential Tactical Internet Network Architecture, DDS, C2R, FBCB2, JCR, JBCP and CPOF, CS11/12 system standards.
• Worked with HBSS (Host Based Security System) and security domains.

Confidential, MD

Common Thread Engineer

Responsibilities:

• Developed necessary test cases, extracted from the Mission threads, to support PM MC Government Acceptance Testing (GAT), Product and Program Validation and Verification test events, Integration and Interoperability test events, Scrums and Sprint development cycles, and Program/Product demonstrations.
• Developed test threads for PM MC systems, including those with U.S. International Allies interoperability.
• Developed the initial version of threads in coordination with TRADOC, PM MC Counterparts and affected PORs.
• Reviewed and provided input to developer DODAF products to ensure correctness and to ensure SVs, TVs and AVs are complimentary to and support the corresponding OVs published by TRADOC for each baseline and product.
• Provided the DODAF documentation showing the integrated views for products as the Information Support Plan input into the DoD GTG-F web site for each baseline of products.
• Coordinated with the Requirements Engineer to ensure requirements and IERs addressed in Mission Threads, Data flow documents (DODAF) and test cases are accounted for and are synchronized with the requirements database in DOORS.
• Provided technical support for PM MC products (software and hardware) for test facilities, field support representatives, and customers.
• Responded to and fixed issues with threads and test cases when that is determined to be the root cause of interoperability issue.
• Provided review of documentation and interfaces to Configuration Management for documentation and software
• Analyzed potential systems investments and prepared supporting documentation for recommendation(s) to management and customers based on results of independent assessment of current and future performance, stability, and systems management/life cycle issues.
• Provided escalated technical support to customers by handling systems-related issues; may provide on-call technical support telephonically and/or electronically.
• Analyzed and resolved program support deficiencies and conducted testing to enhance performance.
• Coordinated with all affected COE PORs, TRADOC AIMD, TCM MC and respective product developers and Program APM in order to provide the necessary input into Confidential Mission Threads (baseline and Backwards Compatibility).
• Ensured data flows and implementation are consistent with and support Army Doctrinal publications and execution of applicable Joint Capabilities System Function List (JCSFL).
• Performed repairs, maintenance and upgrades of existing systems using solutions in accordance with standard operating procedures.

Confidential, MD

Principal Lead

Responsibilities:

• Updated and modified data products in BGN (Blue Force Tracker - Global Network Operations Center) to support worldwide operations.
• Troubleshoot and identified courses of action and make recommendations to resolve network issues.
• Provided keen oversight on the implementation status of operations plans and policies governing the BGN operational requirements, while performing analysis and validation of ADAM (Active Directory Application Mode).
• Determined and resolved issues and managed PD TNI trouble tickets produced through Remedy Application at BGN.
• Took charge of team activities, duties evaluation, and work schedule planning; while facilitating trainings and establishing goals for team members.
• Offered round-the-clock helpdesk support to all PD, PM, and Army units for emergency operations.
• Handled the installation and maintenance of Initialization Tool Suite (ITS) in all the COCOM servers, which involve testing and training to U.S Army units.
• Developed data sets for the Joint Capability Set (JCR) platforms for PM JBC-P and C4ISR systems through the application of JCR operations box for distribution.

Confidential, Fort Stewart, GA

Field Service Representative

Responsibilities:

• Coordinated with soldiers on the installation and implementation of communications requirements for the internet protocol based digitized tactical operations centers at echelons from Field Army through battalion levels.
• Administered unit data products for missions through the utilization of command and control registry planner (C2R planner).
• Monitored and analyzed key changes in functionality of ABCS systems, while integrating Active Directory.
• Functioned as primary point of contact between PD TNI and deployed US Army units to support various combat operations.
• Guaranteed timely delivery of operational system architecture and data products.
• Facilitated trainings to unit leaders and members regarding appropriate usage of data products.
• Provided onsite support to various training centers including National Training Center, Joint Readiness Training Center, and Joint Multinational Readiness Center.

Confidential, Fort Stewart, GA

Program Integrator

Responsibilities:

• Acted as principal technician for the implementation of systems architecture and data products to the tactical units within the United States Army for the initialization of communications network.
• Educated unit leaders and members regarding system architecture and data products including subnets, virtual LAN, IP addresses, and role names.
• Provided Network Engineering support of Satellite Communications (SATCOM) capabilities for Confidential and Coalition units at deployed AOR’s (Area of Responsibility) customers.
• Supported unit’s home station location, combat theatres, and several training centers.