SUMMARY:

• Dynamic Quality Assurance Team Lead & Analyst with 24 years of experience in a broad background of fields including higher, healthcare, retail, financial, government and insurance.
• Deployment team member for $85MM PeopleSoft 9.1 & 9.2 implementation - HCM, CS, IH & FIN.
• Delivered QA results in the implementation of an Enterprise Resource Planning solution 8.9 and 9.0. Initiator and facilitator of best practices in continuous improvement efforts. Serve as a mentor to junior team members.
• Build bridges across IT and business constituents as QA lead & Business Analyst.
• Detailed understanding of QA methodology (Agile, Waterfall) to ensure quality control.
• Interfaced with business users to prepare & update business requirements, create test cases/scripts.
• Enable a positive environment that fosters a culture of collaboration and effective communication, resulting in a highly functional team.
• Experienced and comfortable contributing as an individual, a team member and as a team leader.
• Proven ability to implement QA Processes in any IT Organization/Department.
• HP ALM Quality Center Administrator with over 12 years’ experience using the tool.

SKILLS AND EXPERTISE:

Technical: Win 10, PeopleSoft 8.0 - 9.2, SharePoint, HP ALM, Helix ALM, MS Office, HTML, QTP, JAVA

Functional: PeopleSoft 8.0 - 9.2 versions Campus Solutions, Finance, HRMS & Student Records. PeopleTools up to 8.56.11, Service Now

Methodologies: Agile & Waterfall Methodology, Test cases, Test Scripts, Use Cases, Business Requirements, Functional Specifications, Test Process, Test Strategy, Test Plan, Test Data Analysis, SDLC

Industry: Banking, Higher, State, Retail, Healthcare, Insurance, Travel & Employee Engagement

EXPERIENCE:

Consultant - QA Lead

Confidential

Responsibilities:

• Managed cloud based testing tool for entire project team, including all for entire project team.
• Facilitated & led three times weekly defect meetings with entire project team leads.
• Updated program level deck with testing metrics.
• Coordinated with team members to gain testing metrics and assisted with holding team accountable.
• Managed and communicated testing methodology across various project teams.
• Updated Risk/Issue logs & daily testing reports.
• Developed and maintained project testing methodology for project.
• Developed and confirmed existing entry/exit criteria, scope and approach for each testing cycle & obtained sponsor approval.
• Managed and communicated testing methodology across the various project teams.
• Updated project plans, status metrics, risk/issue logs and project report as related to testing.
• Escalated at-risk tasks to program manager/project manager(s) of project.
• Participated in system go/no-go decisions.
• Planned, coordinated and participated in Cross Functional designs, System Integration & UAT

Consultant - Test Lead

Confidential

Responsibilities:

• Developed and maintained project testing methodology for Upgrade project.
• Developed and confirmed existing entry/exit criteria, scope and approach for each testing cycle & obtained sponsor approval.
• Managed and communicated testing methodology across the various project teams.
• Updated project plans, status metrics, risk/issue logs and project report as related to testing.
• Escalated at-risk tasks to program manager/director of project.
• Participated in system go/no-go decisions.
• Coordinated with team members to gain testing metrics and update program level information.

Confidential

Senior Test Lead/ BA

Responsibilities:

• Acted as IT liaison between Technical P.M.’s, Account Manager’s and IT for key accounts.
• Coordination of UAT between all external clients for top 5 clients.
• SME maintaining defects for entire IT organization in Helix ALM.
• Partnered with Technical Project Mangers, BA’s Data Analysts, Account Managers and Developers to develop detailed test plan(s) & use cases in an agile software development environment.
• Created, documented and maintained test suite (test cases & test plans) for IT organization in Helix ALM.
• Maintained effective communication with the project managers on project limitation, capability, performance requirements and hardware interface changes.
• Participated in analysis and design walk-throughs, as well as project meetings.
• Delivered projects on time and on budget with ability to work on multiple projects simultaneously.
• Operated effectively in a dynamic, multi-tasking environment.

Consultant - B.A./Test Lead & PM

Confidential

Responsibilities:

• Coordinated PeopleSoft image update with entire HRMS team as Testing Lead.
• Interfaced with Finance, Student, IH & Campus teams to ensure accurate testing coverage is attained.
• Managed project team & meetings for cross functional project as directed by Dept. of Labor for University.
• Facilitated, managed and coordinated defect meetings for a cross functional team of BA’s and Developers using HP ALM tool.
• Executed HR, Payroll, Recruiting, Time and Labor test scripts as the utility player to ensure team was meeting deadlines.

Consultant - Principle QA

Confidential

Responsibilities:

• Set up QA Processes and test scripts for entire organization. Performed all manual web testing on 7 different sites.
• Interfaced with developers to resolve technical issues and investigated software faults due to defect(s) in code.
• Facilitated company-wide Tech Lead team meeting twice weekly.

Consultant - Principle QA / PMO

Confidential

Responsibilities:

• Managed deployment activities for upgrade go-live, updated & created deployment check-lists for work-streams.
• Provided Deployment 24x7 support for Test Move 6, Go-Live & Enhanced Support - HRMS, FIN, CS & PORTAL.
• Mitigating Deployment Issues across business, technology, infrastructure and communications.
• Interfaced with business and technology teams to validate deployment readiness; address deficiencies.
• Assisted in set-up and management of post-implementation support command centers.
• Provided trouble-shooting communications and facilitation through deployment go-live activities.
• Facilitated, managed, organized and trained entire project team for Enterprise wide $85MM upgrade project.
• Managed and coordinated cross functional defect meetings between 9 business teams for entire project.
• Established, trained and executed Enterprise wide project standards within HP ALM Quality Center as ALM Administrator.

Consultant - QA lead

Confidential

Responsibilities:

• Writing, executing, updating and maintaining test scripts for a new customer loyalty project nation-wide.
• Managed and maintained Bug Tracker in SharePoint and coordinated with four offsite Vendors.
• Facilitated UAT sessions with business partners.

Consultant - QA lead/BA

Confidential

Responsibilities:

• Lead BA/QA on three Web Based Agile projects managing team of 5 off-shore and on-shore QA resources.
• Setting up QA Standards for all QA team members using Jira, Mantis, Selenium WebDriver & Xcel database. iOS web application and new development BA/QA Lead for cutting edge new product.
• Maintained JIRA dB for all defects identified, daily defect reporting to management.

Confidential

Sr. QA Analyst / P.M. & BA

Responsibilities:

• Gathered, reviewed, analyzed, documented and wrote requirements. Created & documented use cases. Managed and orchestrated change management and process mapping.
• Managed & lead Quality Assurance efforts for PeopleSoft HCM/SA/CRM ERP system and Singularity - a java based document management system. Managed 5 off-shore & 7 on shore resources.
• Responsible for system integration & interface testing within ERP modules and component parts of application, using both black box and grey box testing.
• Assigned responsibilities of identifying unexpected issues after the integration of new modules in application.
• Ensured quality standards were met, best practices (industry standards, service level management) were followed, and production processes gained efficiency while the learner and faculty experience improved.
• Testing Lead/PM for the Student Records module of PeopleSoft upgrade from 8.9 to 9.0, 9.0 to 9.2 ERP Systems. Cross team collaboration with developers, PM’s & BA’s.
• Successfully executed Lead QA duties for ERP implementation of PeopleSoft 8.0 in 2007 which resulted in company-wide efficiency and productivity improvements that enabled the company to grow in the years that followed.
• Performed QA Lead duties in a project that allowed learners to take multiple plans; increasing the company’s profit.
• Administrator of HP ALM (Quality Center) for entire IT organization.
• Web services and web based testing of internal applications company wide.

Consultant - Quality Assurance Analyst

Confidential

Responsibilities:

• Implemented grass roots QA department for entire organization & set up bug tracker for entire QA dept.
• Designed & Implemented QA Framework & processes for IT organization.
• Web based testing of 22 company applications.

Confidential

Quality Analyst

Responsibilities:

• Designed test strategies & plans. Documented business requirements / developed use cases & executed test cases.
• Created a defect tracking database to document application defects.
• Wrote documentation, tested the application, and trained users. Provided user support and maintenance of application in production and testing environment.

Confidential

QA Team Leader

Responsibilities:

• Contributed to developing testing processes and procedures for an automated test environment.
• Created, updated, and maintained test cases in WinRunner 5.0 based on business requirement documents.
• Worked with business to review requirements, test strategy and test cases for feasibility & completeness.
• Ensured and verified the integrity of standard desktops at a multi-billion dollar a year mortgage re-seller company.
• Introduced, recommended and managed approaches for defect tracking, issue tracking, peer code reviews, test plan walkthroughs, and testing tools.
• Worked to certify 3rd party & internally developed apps for compatibility with the organization’s desktops.
• Performed integration, smoke, system, regression, security, and configuration testing.

Confidential

Quality Assurance Analyst

Responsibilities:

• Maintained mainframe system programs that consisted of over 15 different systems and programs providing users with online information. Developed and carried out the project plan and testing methodologies.
• Edited, analyzed, & wrote test cases and test scripts. Followed meticulous flow-charts, ran daily reports & communicated results to management. Coordinated regression testing modified & maintained Visio documents.
• Served on a four-person team that developed a large customer service client/server application designed with Visual Basic. Documented and developed requirements, acted as liaison between business and IS.
• Mentored, trained, and evaluated 25 end-users, performed troubleshooting, implementation, problem solving, and functionality design. Assisted with workstation pilot demonstrations. Served as key resource for developers and .
• Customer service analyst & Claims processor for all BCBSMN members.