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Lead Quality Assurance & Support Resume

Glendale, CA

SUMMARY:

QA Lead with over twenty years of quality assurance experience with extensive knowledge of automated functional, unit & end to end testing and agile methodologies as well as leading integration and regression testing, black and white box testing, manual, and compatibility testing.

TECHNICAL SKILLS:

Certifications: Certified Product Consultant (CPC) in Quick Test Pro

Languages / Software: HP Unified Functional Testing (QTP) 9.2 & 11.5, Quality Center, VB Script, SQL, ServiceNow, Rational, Visual Source Safe, XML, DHTML, CSS, HTML, Visio, Adobe Photoshop, Adobe Illustrator, QuarkXPress, Lotus Notes, development of test plan, test strategy, test cases, and test scenarios

PROFESSIONAL EXPERIENCE:

Confidential, Glendale, CA

Lead Quality Assurance & Support

Responsibilities:

  • Worked with users to identify issues from support tickets and assigned to correct developers in Visual Studio.
  • Wrote test cases and developed testing scenarios for automated and manual regression tests.
  • Led international testing team on various scrum projects in an agile development environment.
  • Applied cost benefit analysis for bug fix priority.
  • Ran API tests in Postman
  • Utilized SQL Server Management Studio to perform database testing on new software versions.
  • Created click - by-click training guide for internal product and order tracking system.
  • Managed weekend and midnight deployments, including rollbacks when necessary.

Confidential, Burbank, CA

Senior SQA Engineer

Responsibilities:

  • Tested ICD9 to ICD10 changes included changing from approximately 15,000 to 70,000 procedures and diagnostic codes for invoices and remittances.
  • Introduced standardized testing methodologies for new and existing projects.
  • Created and ran SQL queries to get test data for automated testing runs.
  • Created input files and ran automation programs on the EPIC Health Record application.
  • Analyzed automated tests results.
  • Created and updated test plans and test results in HP Quality Center.

Confidential, Los Angeles, CA

Senior Lead SQA Automation Analyst

Responsibilities:

  • Created company wide automation testing and maintenance strategy.
  • Led and trained junior analysts, analysts and contractors, attended meetings, forecasted resource estimates, compiled status reports, provided technical interviews for new hires.
  • Developed automation strategy and programming for legacy web and VB products.
  • Created & ran data models and input data for Soap UI programs.
  • Analyzed and recommended the cost effectiveness of automated testing for different software products.
  • Utilize QuickTest Professional (UFT) to develop data-driven test scripts and function/recovery libraries.
  • Programmed quarterly data update scripts and input files with over 100 data models testing more then 150 client sites.
  • Created detailed regression testing for a multitude of client configurations on multiple versions and platforms.
  • Created special automation tests for legacy systems.
  • Created and utilized screen scraping automation program to gather more then 200 data elements across approximately 15,000 zip codes.
  • Managed weekend and midnight deployments, including rollbacks when necessary.

Confidential, Woodland Hills, CA

Senior Quality Assurance Analyst

Responsibilities:

  • Performed unit, system, and automated testing.
  • Analyzed and wrote bug reports.
  • Tracked bug tickets throughout defect life cycle maintaining close contact with developers, database architect, etc…
  • Wrote test maps, test cases, and test scripts from technical specifications.
  • Developed enhancement requests for the application and coordinated updates with business analysts, developers, etc…
  • Created strategy and naming conventions for automated testing.
  • Wrote documentation for end users
  • Performed testing on J2EE application with SQL, DB2, & Oracle databases.

Confidential, West Hills, CA

Quality Control Consultant

Responsibilities:

  • Wrote test strategies and scripts from user specifications.
  • Tested modules after programmers completed the upgrades to the system.
  • Created incident reports with detailed explanations of errors to effected systems.
  • Conducted regression testing after programmers corrections.
  • Presented upgrades and corrections to users for their approval.

Confidential, El Segundo, CA

QA Consultant

Responsibilities:

  • System wide integration and regression testing of CCP Portfolio Review project.
  • Extensive Web/UI development and testing.
  • Executed black and white box testing throughout system.
  • Implemented batch testing of system wide components.
  • Wrote test cases for manual testing.
  • Tested data transfers from multiple database platforms.
  • Developed error report identifying description, severity, and location of errors.
  • Wrote user documentation for clients.
  • System wide integration and regression testing of Toyota Order Management System.
  • Created & executed test plans, test cases, and test scripts.
  • Developed and executed manual & automated testing utilizing Rational Unified Process.
  • Identified and cataloged errors in Clear Quest.
  • Developed and utilized test scripts for Rational Robot regression testing.
  • System wide integration and regression testing of ISISesp System.
  • Created & executed test plans and test cases.
  • Conducted front and back-end database testing for Web/UI application utilizing SQL.
  • Created test scenarios with data types.
  • Performance, Load, Stress, and Contention testing.
  • Wrote unit, system, and acceptance testing procedures for beta testers.
  • Developed error report identifying description, severity, and location of errors.
  • System wide integration and regression testing of MitsubishiCars.com.
  • Experience in translating the business processes and system functions into testing scenarios.
  • Created & executed test plans and test cases.
  • Extensive Web/UI development and testing.
  • Developing error report identifying description, severity, and location of errors.
  • Consulted with clients to analyze requirements and concerns of the finished product.
  • Built HTML forms for web sites to be incorporated by programmers.
  • Developed web sites and alpha tested new intranet sites for Chase Capital Partners, Honda, Mitsubishi, Toyota, Cannon, Core, Deutsch Advertising, Duerr Financial Corporation, and L. Kee & Company.
  • Strong understanding of relational data base design.
  • Developed graphic intensive web site utilizing JavaScript, HTML, DHTML, & PhotoShop for Mitsubishicars.com, Mitsubishi’s Ad Planner, & L. Kee & Company projects.

Confidential, Pasadena, CA

Quality Control Consultant

Responsibilities:

  • Compiled bug report for programmer’s review.
  • Created test cases and test scripts.
  • Conducted quantitative analysis on system results.
  • Interfaced with all levels of clients for requirements analysis.

Confidential, Woodland Hills, CA

Intranet Consultant

Responsibilities:

  • Converted hard copy insurance forms into HTML forms.
  • Performed stress testing and quality control.
  • Programmed macros in MS Access to edit forms.
  • Utilized HTML to edit insurance forms to ensure specifications were accurate.

Confidential, Los Angeles, CA

Intranet Consultant

Responsibilities:

  • Converted hard copy sales forms into Remedy database files.
  • Analyzed and performed troubleshooting for Remedy software products.
  • Wrote customer service procedure manuals.
  • Validated existing intranet sites for accuracy.

Confidential, Burbank, CA

FLS Database Consultant

Responsibilities:

  • Provided quality assurance of accounts to the Manager of International Distribution.
  • Provided quality assurance of data for international clients.
  • Updated accounts payable and accounts receivable in the FLS database.
  • Reviewed payment schedules of clients to determine notification of late payments.

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