SUMMARY:

• Experienced IT QA leader, skilled at leading both foundational and transformational QA engagements
• Foundational QA leadership activities include establishing new QA organizations, restructuring poorly performing QA organizations, establishing tools, processes and metrics
• Transformational QA leadership activities include moving QA organizations to modern testing activities such as efficient automation and associated frameworks, CI/CD/CT, & agile testing methods
• 9+ years of QA leadership; 14+ years of hands on QA experience including manual, automation, load and performance, security, UAT, usability, exploratory testing, and more
• Experience managing stakeholder relationships and delivering QA results to senior leadership
• I enjoy continuous learning and keeping up on QA industry trends, including recently earning Scrum Master and AWS Confidential

PROFESSIONAL EXPERIENCE:

QA Director

Confidential, Denver, CO

Responsibilities:

• Responsible for guiding QA implementation of significant strategic projects:
• Moving to AWS and associated testing
• Migrating from Windows 7 to Windows 10 and associated testing
• Foundational QA process enhancements include implementing a production defect triage process, partnering with our Operations team to move production problems and incidents to Scrum Teams for remediation, and improving lower environment stability
• Transformational QA activities include implementing agile testing practices, CI/CD, restructuring the entire automation initiative as well as consolidating automation frameworks
• Implementation of standard QA metrics to tell the true story of quality
• Develop 3 year strategic QA roadmap with Global Head of QA
• Build up the Denver Confidential &P QA team and implement an SDET role for QA career progression

SR. QA Lead

Confidential, Denver, CO

Responsibilities:

• My role with Confidential was to deploy QA testing process improvements across U. Confidential . clients
• Pre - sales activities include evaluating a potential client’ Confidential QA organization, recommending improvements, then formulating and implementing solutions
• I managed delivery teams in Bogota and Eastern Europe that provided test strategy execution, BDD solutions, incorporating testing into CI/CD, test automation, mobile testing, and manual testing services

Quality Assurance Manager

Confidential, Denver, CO

Responsibilities:

• I was hired to lead a QA team of 10 onsite and offshore resources and migrate the group to Agile testing techniques, as well as implement a new test strategy focused on BDD/DevOps/CI/CD
• Testers utilized MS TFS, Test Manager, and Jira to manage testing artifacts in a .NET environment
• An automation framework was developed using Gherkin/Cucumber, Selenium, SpecFlow, & SoapUI
• Implementation of process improvements included Security testing, Load & Performance testing, and improved agile testing practices, including risk based testing, exploratory, and targeted regression
• Metrics standardization involved standardizing QA tool use across Microsoft TFS projects to allow for common metrics and implementation of Tableau for real time metrics reporting
• A mobile test strategy was implemented utilizing Sauce Labs and select physical devices

Quality Assurance Director

Confidential, Omaha, NE

Responsibilities:

• My role as QA Director was to establish a QA organization for the Group Protection division
• Under my guidance, the QA team organically grew from 5 resources to a Quality Engineering team of 40 QA leads, analysts, engineers, and contractors working onsite and offshore
• I implemented a QA strategy with a focus on QA tools, processes (Automation, Load & Performance, UAT, Security), metrics, and Agile testing concepts
• I established a QA leadership committee across multiple LFG lines of business was formed, with the goal of sharing QA best practices as a QA community
• I established strong partner relationships with all business areas of our organization, which previously did not exist or were strained
• I was responsible for a QA budget in excess of $5 million and managed QA priorities for up to 40 concurrent projects (Agile and Waterfall), ranging in size from several weeks to several years
• A vendor strategy for staff augmentation and offshore QA support was established
• My team was responsible for all Configuration, Release, and Deployment activities, including source code control and automated deployment to both production and non-production environments

Quality Assurance Manager

Confidential, Lenexa, KS

Responsibilities:

• Responsible for leading a team of 18 QA resources, testing up to 60 concurrent projects
• Key Confidential included a Quality Assurance roadmap and strategy that focused on manual testing standards
• Implemented Test Case Repository, Automated, & Performance testing processes & tools (HP, Rally)

Lead Software QA Specialist

Confidential, Olathe, KS

Responsibilities:

• Garmin hired me to establish QA processes and tools within their IT organization
• Standard QA processes and templates implemented included test planning, test case standardization, manual testing improvements, and process improvements in cross-team test collaboration
• HP Quality Center was implemented for requirements management, test planning, test execution, and defect tracking across IT and engineering organizations
• As the HP QC Administrator I maintained the day to day Quality Center environment and coordinated the creation and maintenance of repositories, users, and projects
• Load Testing was implemented, which included setup of the load testing infrastructure, HP LoadRunner, JMeter, and integration into the project lifecycle, as well as all load test execution, bottleneck (network/infrastructure/code/DB) identification, and results reporting
• HP QTP and Selenium were implemented for both UI and API testing. I was responsible for automated test creation and execution for Garmin web sites and the Oracle ERP system
• I acted as the manual QA lead for larger testing initiatives. Responsibilities included test planning, test execution, defect triage, metrics reporting, and mentoring manual testers
• A QA test environment lab that included physical machines, virtual machines, mobile devices, and a number of browser/OS/Mobile OS testing environments was implemented
• I led the setup & administration of the Gomez End User Monitoring Tool which tracks the end user experience with customer facing websites and reported weekly statistics to senior executives
• Acting with the CTO, a security testing strategy was deployed and I executed security testing using QAInspect and WebInspect
• I was responsible for QA team budget, hardware/software purchases, and vendor relationships

Sr. QA Engineer

Confidential, Kansas City, MO

Responsibilities:

• My goal at Confidential & Confidential was to improve testing techniques for existing tax applications
• Responsibilities included load/performance testing and implementing performance improvements
• As the HP Quality Center Admin I maintained the day to day Quality Center environment, coordinated the creation and maintenance of repositories, users, and projects, processed all user requests within SLAs, performed upgrades and enhancements as needed and trained new users
• I established an automation framework, created/executed tests, and trained QA Engineers on how to use QuickTest Professional to assist and encourage the move from manual to automated testing

Sr. IVR Software Engineer

Confidential, Overland Park, KS

Responsibilities:

• I was hired to code, test, and implement IVR applications
• Configuration/Release Management Lead tasks were assigned to me as well.
• My automation of the build/release process reduced release time from 4+ hours to 15 minutes, saving over $2 million/year

Software Engineer

Confidential, Omaha, NE

Responsibilities:

• My responsibilities were to code and test IVR applications
• I developed my passion for QA after acting as a QA Lead on a large scale application platform conversion.
• Responsibilities involved unit testing, system testing, integration testing, and load testing