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Senior Manager Of Information Technology (it) Business Analysis & Quality Assurance Resume

Dallas, TX

SUMMARY:

  • Senior Management Professional with 20+ years of extensive experience in the Information Technology (IT) industry, specializing in the Quality Assurance, Business Analysis, Project Management, Release Management, and Automation Development environments. Obtains a depth & breadth of knowledge and understanding of Business & Testing Requirements (detailed user stories, test plans, cases and automated test scripts) and the Software Development Life Cycle (Waterfall & Agile) as a whole.
  • Successfully created & cultivated IT teams; placing them with the specific, necessary structures/processes needed to become both a successful & integral part of a company.
  • Proven ability to design, deliver, maintain and support innovative, integrated business solutions, as well as successfully p lan & manage multimillion - dollar projects that align with business goals and technology solutions to not only drive process improvements, but to also expand competitive advantages and new bottom-line gains.
  • Verifiable track record of translating business needs into technology requirements that support the company’s business objectives and successfully manage all phases of IT projects (needs analysis & requirements definition to vendor selection, implementation, and ).
  • Highly adept in both local & offshore resources on business tools and release management procedures, as well as in gathering and documenting requirements, developing project plans, managing and tracking project execution, and developing/executing test scenarios.

CORE COMPETENCIES:

  • Team Building & Mentoring
  • SDLC - Agile & Waterfall
  • Cross Functional Supervision
  • Client & Vendor Management
  • Client Presentations
  • Release Management
  • Project Management
  • Business Analysis
  • Quality Assurance
  • Automation Development
  • Enterprise-wide Implementations
  • System Migrations & Integrations
  • Scrum/Agile
  • Business & IT Planning
  • Custom Software Development
  • Project Scheduling
  • Costing & Budgeting
  • Return on Investment (ROI) Analysis
  • Requirements Analysis
  • SQA Testing & Methodologies
  • Test Plans, Cases & Processes
  • Scripting & Documentation
  • Regression & Negative Testing
  • User Interface (UI) Compatibility Testing
  • Data Interface & Migration Testing
  • Performance, Load & Stress Testing
  • Defect & Bug Tracking
  • Test Strategies & Coverages
  • Rollout Support

TECHNICAL SKILLS:

  • HP Application Lifecycle Management (All Versions)
  • Selenium
  • Perfecto Mobile
  • HP Quick Test Pro (All Versions)
  • HP Load Runner
  • Rational Robot
  • Computerware QA Run
  • Test Script Language (TSL)
  • JavaScript
  • ASP.Net
  • Java & Oracle ADF
  • VB Script
  • C, C++
  • MS-DOS
  • UNIX
  • MAC OS
  • Microsoft Windows (All Versions)
  • IE (All Versions)
  • Mozilla
  • Firefox
  • Google Chrome
  • Safari
  • Microsoft Office Tools
  • Microsoft Project
  • SQL Server
  • MS Access
  • Oracle

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, TX

Senior Manager of Information Technology (IT) Business Analysis & Quality Assurance

Responsibilities:

  • Managed a staff of 13 Business Analysts, Quality Assurance Analysts, and Automation Developers; including off-shore and near-shore.
  • Ensured the overall quality of all that went through the Information Technology department and into the production environments such as deliveries of projects/code from requirements to production.
  • Responsible for coordinating the efforts of multiple business analysts on the BA team to ensure designed processes (planning/organizing of the business analysis efforts across many projects and applications) were followed; including the review of deliverables created by all the BAs on the team for quality and consistency.
  • Provided supervision, technical guidance, and hands-on approach to the QA Staff in the analysis, design, testing, and deployment of all applications.
  • Ultimately responsible for assuring that all products were defect free and compliant with technical specifications when released into production environments.
  • Moved the IT team from a waterfall methodology to a more continuous delivery methodology using Azure Dev Ops and Manage Engine.
  • Created the Product Backlog for the company and managed the Sprint Backlog and User stories.
  • Led daily stand-up meetings including sprint planning, daily scrums, backlog grooming, testing updates, retrospectives and sprint reviews.
  • Helped identify and remove obstacles that would keep the team from achieving their goals for each sprint.
  • Strengthened risk mitigation techniques and improved process efficiencies while meeting stringent regulatory requirements.
  • Designed the Release Management process and was responsible for all efforts going through the entire IT team.
  • Worked with team to develop crucial functional requirement specifications and creating detailed use cases and process flow diagrams to support functional specifications.
  • Facilitated the testing of user stories for accuracy and compliance to ensure undisputed acceptance and validation of stories.
  • Coached product owners and business stakeholders regarding Agile roles, routines and responsibilities resulting in a more thorough understanding of Scrum/Agile and a faster start up time to developing and delivering software.
  • Managed the user acceptance testing (UAT) efforts for all production support releases and all projects.
  • Provided comprehensive support to all end users and stakeholders through and documentation.
  • Assisted in entering and updating Issues (Epics, Features, Stories, Tasks, Bugs) into Azure Dep Ops application.
  • Served as the application administrator for company systems; HP-ALM, SharePoint, Footprints, and Project Online.
  • Successfully mentored team members to advance their skills & was able to get several promoted through the years.

Confidential, Plano, TX

Automation Developer & Quality Analysis Process/Governance Lead

Responsibilities:

  • Responsible for monitoring current processes and methodologies that existed in IT and improving them.
  • Documented current processes and methodologies and presented new approaches and ideas to the entire IT Team - Developers, Project Managers, Business Analysts, Quality Assurance Analysts, Infrastructure.
  • Responsible for the planning and automating of all applicable test cases using Mercury’s Quick Test Professional automation tool and Quality Center.
  • Held classes to all QA/BA in utilizing Quality Center correctly & how to write effective, automation-ready test cases.
  • Completed the automation of several applications, freeing up valuable time for multiple QA resources to work on other projects.
  • Lead and managed several projects to completion.

Confidential, Addison, TX

Manager of Quality Assurance & Release Engineering

Responsibilities:

  • Managed & directed a staff of 7-16 Quality Assurance Analysts and 2-4 Release Engineers.
  • Tested & managed client server/web-based applications; including the official Arbonne website (arbonne.com), an in-house VB application, and a Universe Database to enable consultants the ability to login, create orders, view/maintain orders, and view their up-line and down-line.
  • Created/implemented the company-wide Release Management process.
  • Maintained and managed the release management process by regularly meeting with the different teams within the company and running the monthly CRCB (Change Review Control Board) meetings.
  • Managed the UAT testing efforts for the weekly production support releases and monthly new Change Request releases.
  • Managed any code, marketing content and data updates that go to the IST (Integrated Systems Testing), UAT (User Acceptance Testing) and Production environments by properly ensuring everything went through the QA team and the Release Engineering team.
  • Responsible for administrating the Quality Center, Quick Test Pro, and Load Runner for the company.
  • Wrote and performed necessary maintenance on QuickTest Professional (QTP) automated scripts used for regression testing and production server settings when moving code to production.
  • Created and executed Load Runner scripts for performance testing on the company website.
  • Responsible for interviewing and selecting new quality assurance analysts and release engineers, both contract & permanent.
  • Held classes for the QA team on QA practices, Quality Center, and Quick Test Pro automated script writing/executing.

Confidential, Addison, TX

Manager - Project Management, Business Analysis and Quality Assurance

Responsibilities:

  • Managed a direct staff of three Project Managers, two Business Analysts, and two Quality Assurance Analysts.
  • Responsible for all aspects of projects going through the IT department with project managers, business analysts, and quality assurance.
  • Brought in to start/build the first ever QA team for the company.
  • Developed, put in place, updated, and maintained QA processes for the company.
  • Built and managed the QA test lab.
  • Evaluated, recommended and implemented testing tools.
  • Quality Center Administrator for the company.

Confidential, Las Colinas, TX

Quality Assurance Manager

Responsibilities:

  • Managed and directed a staff of five Quality Assurance Analysts.
  • Tested & managed both the client server and web-based applications including the company website.
  • Evaluated, recommended and implemented testing tools.
  • Worked with and managed highly sensitive, restricted access, government data.
  • Developed, installed, updated, and maintained QA processes for the company.
  • Served as the Quality Center Administrator for the company.
  • Responsible for the planning & automating of all applicable test cases using Mercury’s Quick Test Professional automation tool and Quality Center.
  • Used SQL to perform data integrity testing.
  • Managed the testing phase of multiple projects; including writing Detailed Test Plans, lining up available QA resources, keeping the projects on time and in scope, etc.
  • Presented classes to all QA/Dev in utilizing Quality Center correctly and how to write effective, automation-ready test cases.
  • Hired additional resources when needed as business increased.

Quality Assurance Analyst & Automation Lead

Confidential, Plano, TX

Responsibilities:

  • Responsible for the planning and automating of all applicable test cases using Mercury’s Quick Test Professional automation tool and Test Director as well as the writing of automated scripts using QTP to test new functionality and regression testing across their website.
  • Served as the Test Director & Administrator.
  • Used SQL to perform data integrity testing.
  • Project manager for several projects; produced project plans, worked with the business, and managed/tracked the project to execution.
  • Managed the testing phase of multiple projects; wrote detailed test plans, lined up available QA resources, kept projects on time and in scope, etc.
  • Presented classes to all QA/BA in utilizing Test Director correctly and how to write effective, automation-ready test cases.

Confidential, Addison, TX

Quality Assurance Automation Manager

Responsibilities:

  • Managed a large on-site and offshore staff and extensive writing of automated scripts using QTP to handle 100% of the regression testing of the RealPage website.
  • Reviewed test summary reports from unit testing to make sure there are test cases that cover all changes along with regression testing.
  • Lead internal team members and external clients in assessing the client business process, methods, systems and procedures for productivity enhancement and made recommendations for improvement.
  • Assessed and made adjustments based on the impact of changes across all projects to ensure there were no overlaps or conflicts.
  • Reviewed statements of work and high-level design documents at the beginning of projects to ensure that the test case development provided full coverage for all scenarios.
  • Established strong working relationships with all departments that QA worked with in order to better facilitate positive, upward trending results.
  • Responsible for the planning and automating of all regression test cases using Mercury’s Quick Test Professional automation tool and Test Director.
  • In 16 months, developed over 7,000 automated scripts by managing an offshore vendor.
  • Presented a ‘How to Write an Automation-Ready Test Case’ class to all QA/BA in company.

Confidential, Plano, TX

Automation Team Lead, Senior Quality Assurance Analyst & Project Manager

Responsibilities:

  • Automation team lead responsible for scripting over 2000 test cases, as well as maintaining existing regression scripts.
  • Test Director Administrator for the entire 7-Eleven project.
  • Responsible for all maintenance and new addition aspects including projects, requirements, test cases, test sets, defects, new users, new groups, password resets, etc.
  • Served as a business analyst; collaborated with management, development, and users in gathering requirements needed for proper documentation that would ensure the full development life cycle is followed.
  • Designed, wrote, modified, verified, and implemented test plans, test scenarios, and test cases.
  • Updated existing test plans, scenarios, and cases to catch project modules up to current release levels.
  • Wrote and tested defects as needed.
  • Involved in reviewing the Business Requirement Documents and Test Plans.
  • Managed/Tracked projects to completion. Worked with BA & QA to ensure BRD’s and test plans in order as well as working with the business to keep everyone on the same page and deliver quality.
  • Spent a great deal of time working and testing with the 7-Eleven POS (Point of Sale) system.

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