- Self motivated, Friendly and helpful, patient, excellent oral and written communication skills, excellent presentation, excellent attention to details, effective decision making skills, computer skills including typing, data entry, and word processing.
- Seeking a position as a help desk technician in a demanding work environment. To secure a position of help desk specialist where my technical problem - solving skills are well utilized.
- A solutions-focused help desk specialist skilled in providing rapid, in-depth customer support. Relevant skills include:
- Proven ability to diagnose problems, find the root cause and supply lasting solutions.
- Extensive end-user .
- Experienced in communicating complex information in an easily understood format to a diverse customer base.
- Proficient in a number of operating systems and applications.
- A solid reputation for professionalism and responsiveness.
Platforms: windows 10, mac
Operating system: unix, windows server
Applications: ms office, internet security, bitdefender total security, vmware, virtual box, wireshark, ticketing software, strong knowledge of cabling, LAN, WAN, VPN, OSI Model, Managing Network solid knowledge of IT Help Desk systems
Organizational and planning skills critical thinking attention to detail communication skills customer-service orientation problem analysis and resolution adaptability flexibility stress tolerance conflict resolution collaborative skills
Confidential, Alexandria, VA
- Public trust cleared working with government
- Going to the users for checking their workstation is setup correctly without any issues.
- Fixing any issues with hardware and software issues
- Following up with the user for any issues in the future
- Using SCCM to push software for them
- Using DMware for the remotely fix the End User Issues
- Using Commvault for back up their data
IT Technical Support
Confidential, Alexandria, VA
- network administrator windows server active directory managing users, adding and deleting users and computers, share folder and documents to users and computers, troubleshooting users problems within active directory advance knowledge troubleshooting windows 10 and active directory diagnose, troubleshoot and resolve a wide range of software, hardware and network issues provide technical support for diverse local users backup and mange data on virtual cloud manage and service remotely their computers use ticketing software like (Zendesk) handle multiple tasks one at a time prioritize the important issues first install, configure and modify hardware and software to ensure optimal performance train the end user monitor, log and track all phases of help desk support
Confidential, Tysons Corner, Mclean, VA
- Confront the customers and help them find the merchant
- Try to resolve their issue at my best
- Prioritize the problem and escalate
- Make sure they come back for business again