SUMMARY:

• 20+ years of experience in Software Quality Assurance and Software Quality Control within automation testing environment in Windows - based & Web-based applications in the Technology Solutions, Health, Insurance & Benefits.
• Experience with Software-Development (SDLC) and Software-Testing (STLC) Life Cycles.
• Experience in Validation Testing, Functional Testing, System Integration Testing (SIT), Regression Testing, User Acceptance Testing (UAT), and Multivariate Testing.
• Good knowledge about QA Methodologies (both Waterfall and Agile) to ensure robust functionality.
• Reviewed SQL, PL/SQL and other code and scripting supporting environmental rollouts, implementation and departmental project work.
• Experience in methodologies like Agile, Iterative, Waterfall, Iterative, SCRUM.
• Experience in managed UAT and Automation SIT Engineers for numerous top tier projects.
• Experience in managed Automation Engineers in developing automation scripts, utilizing Rational Functional Tester.
• Experience in provided Peer to Peer communication and to all levels of management while providing project status of testing deliverables.
• Experience in partner with business leadership and other key stakeholders to define opportunities, identify, and prioritize projects based on predefined criteria (e.g. return on investment, productivity, compliance).

TECHNICAL SKILLS:

Methodologies: Agile, Iterative, Waterfall, Iterative, Hybrid

Applications: PeopleSoft HRMS 7.5 / 8.3 / 8.8, People Tools 8.1x / 8.4x, Quest Central, Microsoft Office Suite, ClearCase, ClearQuest, RequisitePro, TestManager, Cognos, Powerplay, ReportNet, MS Visual Basic, MS Project, MS Visio, MS SQL Server 6. /, Ultra-Edit, DB2 for Windows NT, IBM, C / C++, Lotus Notes,, GroupWise, MicroFocus, Eclipse

Testing Tools: Team Concert, ALM, Rational Clear Quest Test Manager, Rational Manual Tester, Rational Functional Tester, Quality Center, Rational Rose, Rational Requisite Pro, Rational Test Manager, Rational Clear Quest, Quick Test Pro

Relational Databases: DB2, Oracle, MS SQL 6. /, MS Access

Programming: SQL, Toad, PL / SQL, PeopleCode, Visual Basic, Visual C (C and C++), JCL, HTML, XML, FrontPage

Operating Systems: UNIX, IBM OS390, Z / OS, Windows 3. / 2000 / XP / Vista / 7 / 10, DOS

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Delivery Manager -Implementation / Integration Quality

Responsibilities:

• I have an overall responsibility to serve as the strategic interface with assigned business units and functional area for the purpose of business technology strategy development, solution discovery, service management, quality assurance / testing, risk management and relationship management.
• Serve as the business relationship link between business units and IT at the executive level. The ITBP provides highly valued strategic consulting level support and guidance through key IT initiatives.
• Communicate decisions, priorities and relevant project information to appropriate levels of staff regarding business unit requests and projects and initiatives.
• Proactively share knowledge of technology risks and opportunities to build competitive advantage and improve efficiency and effectiveness of business units.
• Partner with business leadership and other key stakeholders to define opportunities, identify, and prioritize projects based on predefined criteria (e.g. return on investment, productivity, compliance).
• Deliver projects and products using the appropriate agile project management methodology.
• Work with the Product Manager to define the roadmap for any given product
• Lead the collaborative, dynamic planning process - prioritizing the work
• Matrix-managing a multidisciplinary team.

Confidential

Quality Engineer / IT Business Implementation Manager

Responsibilities:

• I have an overall responsibility to serve as the strategic interface with assigned business units and functional area for the purpose of business technology strategy development, solution discovery, service management, quality assurance / testing, risk management and relationship management.
• Serve as the business relationship link between business units and IT at the executive level. The ITBP provides highly valued strategic consulting level support and guidance through key IT initiatives.
• Communicate decisions, priorities and relevant project information to appropriate levels of staff regarding business unit requests and projects and initiatives.
• Proactively share knowledge of technology risks and opportunities to build competitive advantage and improve efficiency and effectiveness of business units.
• Partner with business leadership and other key stakeholders to define opportunities, identify, and prioritize projects based on predefined criteria (e.g. return on investment, productivity, compliance).

Confidential

Senior Software Tester / Manager

Responsibilities:

• Managed software delivery execution for mobile device testing. Ensured existing mobile and other application integrated prior to implementation. Collaborated with C-suite, middle management, and others for successful testing of project deliverables.
• Accountable for Mirth mapping to application Data Model pertaining to IT Architecture. Accomplished defect resolution against (JSON, Java, and other) applications that existed in production. Created test cases, scripts, and other testable condition to validate new application.

Confidential

Sr Technology Manager / Director Technology

Responsibilities:

• Managed software delivery & execution of Claims IT Systems.
• Managed Enterprise Delivery (Development, System / Functional / UAT resources) for End to End SDLC
• I have 10 plus years of experience in Mobility Architect Design and Development
• Manage internal, offshore and external execution teams and delivered software with quality. Oversaw project budget of 250K to 2.5M.
• Execution teams include Systems Managers, Software QA Testers, Analysts, Application Architects, Delivery Leads, Developers and external resources to support defined application portfolio.
• Planned, directed and efforts of teams to accomplish objectives of company and technology organization. Acted as liaison between business owner and IT support. Provided business analysis for business stakeholders. Managed 35 resources (18 onshore and 17 offshore resources)
• Defined testing strategy in conjunction with development and UAT testing team of each
• Project: pipeline tools, and key development procedures. Established standards and procedures, tracking and measuring project’s progression.
• Assessed development code of teams, identifying strengths, problem areas and Unit and SIT development / testing plans.
• Provided strategic direction for internal and external resources while implementing automation department, saving the Enterprise millions from manual efforts
• Appraised technical / testing design documentation, ensuring delivery within stated timeline.
• Assessed creation of automated test scripts for system features and contributed to building of system.
• Provided input to other disciplines on practicality of initial design goals and impact to the overall project timeline.
• Researched and evaluated new technology and tools as opportunities for innovation and testing / development excellence, implementing development and testing process improvements for development and testing teams.

Confidential, Chicago, IL

Technology Manager

Responsibilities:

• Led and managed 10 associates and 10 offshore consultants.
• Provided direction of information systems (IT systems) and programming activities.
• Directed multiple work functions or major projects/programs with broad scope and strategic business impact. Forecasted and budgeted enterprise projects.
• Managed UAT and Automation SIT Engineers for numerous top tier projects.
• Managed Automation Engineers in developing automation scripts, utilizing Rational Functional Tester.
• Provided Peer to Peer communication and to all levels of management while providing project status of testing deliverables.
• Assisted UAT Testers in utilizing Rational Products in a truly integrated method. Coached and mentored employees to reach career aspirations, providing concise goal and developmental measurements through Performance Development Review documentation.
• Design, manage and maintain in line with best practices all testing practices, standards, methodologies, processes and metrics focused on quality and efficiency.
• Drive continuous improvement through the strengthening of quality tools, skills and process improvements required to achieve business objectives.
• Oversee the full test life cycle: requirements review, design review, test planning, documentation and execution of integration, systems, end to end, and regression tests to uncover defects and improve the overall quality of the software.
• Full resource management including hiring, mentoring, remediation of all team members and provide assistance when needed.
• I was accountable for resource / allocation staffing model, tools and collaborating with all stakeholders’ enterprise wide.
• Developed an Enterprise defect management process, procedures, tools / integration collaborating all stakeholders.
• Final review and approval for all key test deliverables: Test Strategy, Test Estimates, Test Project Plan, Test Exit/Gate Checklist.

IT Business System Analyst

Confidential

Responsibilities:

• Led and managed direction of information system and programming activities.
• Knowledgeable of iOS, Android mobility applications
• Directs multiple work functions or major projects/programs with broad scope and strategic business impact.
• Developed testing strategy, master test plans and supporting testing objectives.
• Supported development team with Unit, System integration and performance testing efforts.
• Assessed business analysis, requirement review and UAT testing efforts.
• Managed relationship with peers in IT and business owners for system(s) supported.
• Led and coordinated all testing within the enterprise and system area.
• Operated in leadership role in design, development, and implementation of testing components.
• Defined appropriate testing methods to employ to assure developed product conforms to requirements and design. Check this bullet, “to employee to assure” does not seem to make sense.
• Reviewed and approved all project related test assets for completeness and quality.
• Confirmed all resources adhered to the Software Delivery Life Cycle (SDLC) and Quality Testing Best Practices.
• Managed both onshore and offshore test execution resources for project testing phase.

Confidential, IL, NM, MT, TX, OK

Manager/Supervisor Technical System Testers / Automation Engineer

Responsibilities:

• Managed software delivery and execution of provider IT Systems.
• Managed internal and external execution teams and delivered software with quality.
• Provided the execution teams include Application Architects, Analysts, Delivery Leads, Developers, and external resources to support defined application portfolio.
• Manages 8-12 internal resources and 20+ external resources.
• Supervised System Testers and Automation Engineers for numerous top tier projects.
• Supervise Automation Engineers in developing automation scripts utilizing Rational Functional Tester.
• Created automation departments and teams supporting enterprise portfolio.
• Saved enterprise 2.5M through automation releases
• Supported delivery of Eligibility Enhancement Project (EEP) 1.0 while supervising System Test team of 4 Team Leads, 6 Offshore Testers and 18 System Testers Onsite.
• Had accountability for DBA’s and the creation of test and other environments to support existing and production work.
• Reviewed SQL, PL/SQL and other code and scripting supporting environmental rollouts, implementation and departmental project work.
• Design, manage and maintain in line with best practices all testing practices, standards, methodologies, processes and metrics focused on quality and efficiency.
• Drove continuous improvement through the strengthening of quality tools, skills and process improvements required to achieve business objectives.
• Oversee the full test life cycle: requirements review, design review, test planning, documentation and execution of integration, systems, end to end, and regression tests to uncover defects and improve the overall quality of the software.
• Full resource management including hiring, mentoring, remediation of all team members and provide assistance when needed.
• I provided a resource strategy / allocation plan for staffing (internally, externally, offshore, etc.), tools and ensure that all SDLC commitments were met.
• Developed an Enterprise defect management process, procedures, tools / integration collaborating all stakeholders.