SUMMARY:

• Exceptional record of success in the management of technology programs and projects, with special expertise in software/product development.
• Excel at streamlining workflow, reducing costs, and delivering innovative solutions to meet changing business needs.
• Highly adept at overseeing complete product and project life cycles, developing policies and procedures, building and leading top - performing teams, and establishing project management offices (PMOs) and associated processes.
• Strong background in Waterfall, Agile, and Scrum development methodologies.
• Certified Scrum Master (CSM) and Certified Project Management Professional (PMP) with MBA in IT. Outstanding problem solving skills.

CORE COMPETENCIES:

• Program Management
• Project Management
• Strategic Planning
• Process Optimization
• CMMI
• Product Life Cycle Management (PLM)
• Software Development Life Cycle Management (SDLC)
• Technology Deployment
• Entrepreneurship
• Budget Control
• Process Reengineering

TECHNOLOGY SKILLS:

MS Office, Project, Visio, SQL, Clarity, RPM, SharePoint, Acrobat, MSPS, Oracle, Hyperion, SDLC and PPM Management, JIRA, Leo, BI / Data Warehouse Systems, HPSM, Power BI.

PROFESSIONAL EXPERIENCE:

Confidential, Austin, TX

Test Captain - ITR, GSSM

Responsibilities:

• Managing AMS SIT and UAT for November and May releases
• Follow-up on open defects and push for closure on all Critical and High defects

Confidential, Austin, TX

Senior Project Manager

Responsibilities:

• Managing overlapping releases and providing reporting within the organization
• Managing Command Center process for release Hypercare to ensure issue resolution
• Chairing CCDM Sync Up calls
• Participating in UAT Checkpoint calls
• Chairing Command Center calls for Partner issue resolution
• Working with Golden Transaction cross-functional alignment and readiness
• Participating in Showstoppers Review
• Member of the NGIT team representing Partner Compensation / CCDM
• Managed Functional Requirements process and User Story creation working with Deloitte to update within the current process
• Trained team members on specific functions and reporting aspects

Confidential, Austin, TX

Program Manager

Responsibilities:

• Program Management of Hadoop Migration User Acceptance Testing for the business.
• Tracked I.T. deliverables in preparation for UAT
• Participated in Daily SCRUM meetings in preparation for UAT
• Worked with various parts of the business on access and testing scenarios
• Managed daily issue resolutions calls and provided status report to executives

Confidential, Austin, TX

Senior Project Manager

Responsibilities:

• Manages and tracks RAID across multiple workstreams to represent one view/status for OM&C and meet completion
• Consolidates action items and tracks key milestones; coordinates follow up to support items to deliver on-time closer
• Coordinates weekly quad update and collection of updates for distribution to Stakeholders and Exec Management

Confidential, Temple, TX

Senior Project Manager

Responsibilities:

• Ensured continued federal compliance by directing the update of applications as part of a migration from the legacy SSN-based Health Insurance Claim Number (HICN) system to a required Medicare Beneficiary Identifier (MBI) tool.
• Currently managing the upgrade of Amisys billing/claims/enrollment system.
• Completed 700 source code jobs in Serena within first 5 weeks to meet UAT deadline.
• Streamlined workflow by identifying multiple redundant process steps and managed issue resolution in Service Now.

Confidential, Austin, TX

Senior Project Manager

Responsibilities:

• Carried out project management for multiple internal organizational PMOs at this leading technology company.
• Directed data warehouse design and implementation, data migrations, firewall design and deployment, and software development initiatives.
• Supervised up to 30 persons per project, including development groups in China and India.
• Additionally led 5 proof of concept projects to integrate international call centers into the HP sales and support networks.
• Administered budgets as large as $6M.
• Improved the governance process by streamlining workflow and standardizing procedures.
• Established a complete PMO for a State of Texas project portfolio.
• Directed the deployment of PPM as the enterprise SaaS for the State of Texas.
• Enhanced efficiency by utilizing SharePoint for document sharing and storage.
• Reduced project timelines by instituting 2- and 4-week Scrum sprints and Agile methodologies.
• Completed more than 24 projects, including 10 business intelligence (BI) reporting projects (Hadoop, Vertica, SQL).
• Worked with Cyber Security team to ensure the maximum security for databases.
• Supported the divestiture of several business units by managing data warehouse changes.

Confidential

Senior Business Consultant, PMO

Responsibilities:

• Planned and led high-profile software development and upgrade projects for this large healthcare organization in PMO.
• Projects included medical, Medicare, and Medicaid system updates, product development, billing system changes, and Medicaid office openings. Administered budgets up to $3M.
• Improved efficiency by implementing CMMI Level 3 processes and SharePoint collaboration sites.
• Streamlined workflow by utilizing Scrum and Agile methodologies.
• Enhanced productivity by conducting CMMI and Six Sigma training for project teams.
• Led a project to implement a call center patient management system that enabled outbound calling to customers and physicians to arrange refills.

Confidential, Royal Palm Beach, FL

Managing Director

Responsibilities:

• Guided small businesses through the startup processes.
• Developed policies and procedures, created marketing plans, and determined financial requirements. Designed advertising strategies.
• Oversaw complete project life cycles and improved procedures.

Confidential, Coral Springs, FL

Director, Engineering & Development

Responsibilities:

• Program manager for this digital cinema company.
• Supervised up to 27 persons, including a team of 7 in Singapore.
• Responsible for purchasing, product development and implementation, strategic planning, project evaluation and approval, problem solving, and testing. Led software, hardware, firmware, and system development and improvement efforts.
• Improved efficiency by implementing the company’s first standard project management processes.
• Facilitated $100M in revenue by guiding projects through the pipeline and eliminating defects.
• Reducing employee turnover by bringing compensation up to industry norms.
• Introduced JIRA and Leo for PLM management and quality improvement. Also established SDLC, coding, and configuration management standards in line with the PLM.
• Completed 3 major data warehouse and 1 Oracle financial reporting project.
• Improved efficiency by utilizing Six Sigma and Waterfall methodologies.

Confidential, Austin, TX

Program Manager

Responsibilities:

• Oversaw the implementation of Oracle Master Data Management (MDM) tool to enable the capability of a data warehouse to report on products and financials in each business area.
• Supervised 3 project managers and a team of 60 developers and business representatives from the EDW PMO.
• Led the project from development through ETL to implementation. Ensured security requirements met. Administered $15M in budgets.
• Guided a portfolio of projects and 12 teams worldwide, including personnel in Romania, Russia, UK, and India. Managed all documentation.
• Instituted a 3-phase project model to maximize efficiency and ensure the delivery of an automated reporting solution on time and within budget

Confidential, Addison, TX

Program Manager & Senior Project Manager

Responsibilities:

• Spearheaded the updating of multiple asset management systems to migrate data to a new data warehouse, enable automated reporting, and support the management of real estate assets in the U.S., Japan, and other countries. Supervised a team of 18, including developers in India.
• Completed 3 major data warehouse and 1 Oracle financial reporting project.
• Improved efficiency by utilizing Six Sigma and Waterfall methodologies.

Confidential, Irving, TX

Senior Consultant, IT

Responsibilities:

• Earned the President’s Leadership Gold Award for the development of a product offering for General Motors OnStar product.
• Directed the rollout of Caller ID across multiple states and ensured connectivity with partners.
• Developed and implemented a suite of Advanced Intelligence Network products.
• Worked with internal teams to create a product that provided a voice portal, desktop access, and mobile application to review a Caller ID list, change voicemail options, and change call forwarding.
• Served as the department’s Product Life Cycle Process Subject Matter Expert in iobi PMO.
• Implemented infrastructure updates to support the integration of new products.
• Managed the separation of Confidential from an internet company and the integration of Con-Tel.