SUMMARY:

• Seeking a QA position in a progressive and exciting technology - driven organization, which provides an opportunity for knowledge gain, experience with modern tools, and professional growth.
• Over 15 years of experience in the Software Product Development industry with extensive knowledge of Quality Assurance best practices and processes; a passion for testing, quality, productivity, mentoring, accountability and leadership; Management, Team building, and direct interaction with executives; Experience working in Digital Marketing / Advertising, Banking, Residential Home Sales, Educational Gaming and Healthcare.
• Test Case Management tool setup and administration (TestLink, Q-Metry, HP Quality Center, JIRA, MS Team Foundation Server (TFS), LeanTesting, and homegrown/internal apps)
• JIRA Setup, Administration and Project Management
• SDLC Methodologies; Waterfall, Agile Scrum/Sprint and Hybrids
• Test Plan Strategizing, Creation and Documentation
• Testing: Functional, Full System Integration End-to-End, and Regression, Smoke/Sanity Test Execution
• Integrated CRM Testing Experience (SFDC/SalesForce.com), Sales Contract ERP (Amdocs)
• Strong understanding of Data Relations and mechanics of data processes
• SQL: Database Testing, Data Mining, Tracking and Conversion Validation (SQL, XML, MongoChef, Oracle)
• User Story/Acceptance Criteria/Requirements Review & Dissection
• Release Management and Capacity Planning
• Defect Triage & Tracking, Resolution Driving and Product Readiness Reporting
• Excellent Documentation, Communication and Presentation Skills
• MS Office savvy (Word, Excel, PowerPoint, Visio, Access)
• Cross-functional Project Leadership across Integrated Application Teams
• Coordination and Lead experience with Off-shore teams and remote teams scattered across the U.S.
• Recruiting, Performance Management, Mentoring, Teaching, Training and Coaching
• Interaction and consulting with executive level management, providing status and progress reports
• Automated Health & Regression Testing with Record & Playback tools (Selenium IDE, Empirix E-Test Suite, Teleric UI)

PROFESSIONAL EXPERIENCE:

Sr. QA Analyst

Confidential, West Hollywood, CA

• Implemented and supported new Warehouse Management System (setup new warehouse and migrate the old location); System consisted of multiple vendor products, from front-office Dashboard incorporated with RF Web Terminal Scanners (HighJump), Pick-to-Light system (Bastion), and Print & Apply (CLS); System Integration included functional areas of Receiving, Inventory, Quality Control, Product Manufacturing, Order Fulfillment, Packing & Shipping and more; Duties included review of vendor requirements and workflows; writing of functional test cases for RF Workflow; Creation of Regression and Smoke testing suites; Test Case Management and Execution of test case using TestLodge; logging, tracking and resolving Bugs using JIRA and Ticket Tracker in parallel; Technical Writing - created several User Training Guides and SOP’s for both Warehouse staff and QA Team; provided floor support and trouble-shooting for warehouse staff during Go-Live transition; conducted research and investigations on warehouse floor, interacting with different users/roles and managers to gather real world test scenarios and problems.

Lead QA Analyst - Contractor

Confidential, Playa Vista, CA

• Supporting all of the Fox Media Channels, Focused on testing and support of Visual Programming System (VPS), MS Virtual Studio based, Client-Server desktop application which allows scheduling, budgeting, forecasting, production planning, talent tracking, and more; duties include writing of Test Plans, Details Functional Test Cases, Regression Suites, Smoke & Sanity Tests; End-to-End Integration Testing; Test Execution; Defect logging, tracking and resolution via Issue Tracker (internal tool); participate in daily standups/scrums and regular Release Planning and Retrospective meetings; Testing Effort analysis (LOE); Utilizing Microsoft Team Foundation Server (TFS) and in house tools for test case management and defect tracking; Using Agile/Scrum methodology; Coordinated testing of transition from legacy desktop to online web application. Wrote Users Stories and much of the requirements/acceptance criteria (business analyst duties). Tested on both PC and iPad iOS; Manual testing and Understanding of APIs and JSON output validation (via browsers); Planned and coordinated testing for Scheduling Board application, used solely by top-level executives; This Canvass based web Application was, developed for usage on multiple iPads/iOS devices simultaneously, where changes to a common view are synced in real-time across all the active users with SignalR layer implementation; Exposure to Teleric UI automation tool.

QA Lead

Confidential

• Confidential was a start-up. Confidential was a Life Coach portal, that allowed clients to connect and consult with coaches using a Pay Per Call (by the minute rate) transaction layer. Application was supported on PC as well as mobile devices (iOS / Android); My responsibilities included evaluation and admin of testing tool Defect & Test Case Management tool (LeanTesting) ; UI test automation using Selenium IDE (record / playback); managing and leading all testing strategies (production hot fixes, new features, system-integration and regression); documenting and distributing Defect Reports and producing Testing Results to all team members; validation and support of production releases; participate in weekly company meetings..

QA Analyst / Sr. QA / QA Lead / QA Manager

Confidential, Glendale, CA

• Responsible for testing Yellowpages.com, Search, Results, Ad Appearance and all related functionality; Extensive SalesForce.com (SFDC) portal functional Integration testing for Business Applications & Integrated Ad Publishing Systems (ERP, Amdocs); Integration included testing User Roles/permissions, Sales Proposals, Contracts, Product Fulfillments, Data Publication, Billing, Credit Card and bank account information (PCI Compliant), Sales Commissions, Reporting, etc); Integration of multiple sales channels and legacy systems into a common publishing platform; Data Mining and validation using SQL; Planned and coordinated Data Migrations, Match and Merging of Listing Data Quality (MDM) and publication to consumer platforms (via SQL); Responsibilities included preparing and maintaining test cases, execution of cases, defect reporting, tracking and resolution, SQL data validation and Regression Testing.
• Promoted to QA Lead in 2006, I led and planned several large integrated projects across multiple platforms and QA teams; Tracking data (via SQL) of advertiser products and features from order entry applications or data ingestion, through automated processes, and publication to the Yellowpages.com website or external vendors (including responses to originating systems); Data Mining, Data validation and correction with SQL to target specific test cases and data scenarios; Administered and used TestLink, Quality Center and other tools for Test Case Planning & Creation; Managed Defect Triage & Resolution (Scrum Master), preparation and distribution of Testing Status and Project Readiness Reports.
• Promoted to Manage in 2009, I hired, trained and built a team of testers; conducted evaluations and performance reviews; Implemented and enforced QA Best Practices along-side Project Management; Performed Capacity Planning per Release for our QA Team; Strategized and coordinated Test Plans across organizational lines with other managers and directors; regular interaction with executives when planning and reporting as well.
• In addition to QA duties, I also created educational Integrated System Diagrams / Flow Charts and maintained these as things evolved. While this was not an official document, it became a company favorite for training new hires and those in need. I also created and administered JIRA projects and Issue Tracking Workflows, as well as User Roles and Permissions.

Quality Assurance Analyst

Confidential, Los Angeles CA

• Working under contract, I was engaged with UB's Online Banking Website. Responsibilities included writing test suites, execution of cases, defect logging, tracking and resolution, and participating in defect scrums. We used Lotus Notes for bug tracking, and I took the liberty of creating a “homegrown” Test Case Management Tool with MS Access which the team embraced and used going forward.

Quality Assurance Tester / 2 nd Level Support

Confidential, Pomona, CA

• Involved in writing test cases and testing the Sales Contract Software used for preparing specifications and sales of new homes; Bug Reporting and Retesting of fixes; Troubleshooting and Support for field users and their Production Issues; Installation and Update of desktop software in sales offices; Training sales agents for sales contract application use.